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[LupoCarlos]

 Hi guys, i'm new here and mi english is not so good, sorry about that.
So i've played ME3 with a couple of Femsheps and i never got this issue. This is the first time that i attempt to play a ME3 with a custom Shepard (i played once with the default John Shepard) and i get this issue: 

ME1


ME2


and when i try to import my maleshep to ME3 this is what i got


i have seen a lot of people with this issue. And i've tried everything that i've seen in the forums and in the official thread of the importface issue, but always is the same Shepard. 
If someone can help me it would be awesome.
Thanks.