@bioware:
Ban less- only ban the ones who actually cheat, the ones who accidentally profit from some glitch (or simply don't know that profiting from a cheater by being member in the party, not being the cheater him/herself because they never visited this forum)
Just reset the N7 rating and tell them that the next time they will get a temporary ban. The more people they ban the less people play the game--> less people use microtransactions--> less money 4 bioware and less money for future content, whatever it may be
If you catch them ACTUALLY cheating (editing the .ini files, botting, hacking THEMSELVES- do it like the folks from BF3- drop the banhammer HARD, ban their ENTIRE Origin account
Just imagine you never were here at THIS forum (or the cheating section atleast) and they happen to play a few round platinum with some1 using the infinite missile glitch (I think you can't do that one anymore anyways, so have I heard), you are pretty much a beginner, meaning you just got a... let's say a N7 Destroyer through luck and play platinum. The glitching dude stays with you for... say 5 Matches (since you are inexperienced in ME3 you don't really get that he is actually playing dirty)
Now... A single (successful) platinum game gives you about 130 000 credits --> 650 000 Credits to spend, meaning about six premium spectre packs plus some other stuff
Soo, Our dude is happy with the new earned equipment, thinks the player he played with is simply just very skilled (since our glitcher has likely a very high N7 rating) and maybe tries to play with him again (not realizing that he is profiting from a glitcher)
aaaannnnd: then, by the next ban wave.. boom- he can't access his multiplayer, wonders why (does not bother checking his mails at first) and asks EA support what the hell is wrong with his game (thinks it is a malfunction of his game, maybe reinstalls it to try to fix the problem), EA support patches him through to bioware (I heard at some point in here that they do that) and he finally hears that he got banned 4 profiting from the actions of a cheater (cannot get any accurate info because bioware won't tell him, the bioware dude her explained why somewhere in this thread).
Our little dude is extremely pissed off and diappointed (and even more confused) and starts whining about "unban me", "I haven't cheated", "what the hell do you mean I profited from the actions of a cheater" (note that he does not recognize his "buddy" as a cheater, who got banned too- hopefully)
Eventually bioware simply abandons his case (because he gets tiresome, they cannot just talk out every detail with every "victim" of that procedure, I can understand that, at some point the discussions starts to become very childish otherwise), and says he should accept he got banned and stick to singleplayer and that he can still get the SP DLC regardless of his ban (though he will have to spend quite some time exploring the galaxy if he wants the "best" ending because of the war assets)
==> then he eventually goes here to the forum (if he didn't make use of it earlier he may stumble upon it while looking for Mass effect 3 news in Google) and starts a thread about unjust bans... Now some folks who had a similar fate (and some who took advantage of a cheater on purpose and play innocent) join the party too ---> nightmare 4 bioware, lots of people pissed off about unfair bans
So yeah, that's why you folks should loosen up the bans for people who play a few rounds with a glitcher a bit, give them a proper explanation (for example, point out the right thread in the forum, they might learn a lot here, I also didn't really bother with the forum till summer)
AND: give the people (who "profited from the actions of a glitcher/cheater" a proper explanation and warn them accordingly, I am sure lots of people get banned like I described it up there and are pretty pissed at bioware because they got little info
Note: This did NOT happen to me, neither did this happen to some1 I know, I simply pieced together what might very well happen according to what was written here in the forum and according to how bioware reacts to some1 who profits from cheaters and does not realize it due to his/her inexperience
I have written that so that some dude from bioware clears that up and maybe improves on this, I really get the feeling at some point that there are barely any people playing and multiplayer with very few people is quite boring
PS:
People might find matches faster if they know how many parties are open on each map under the selected circumstances (enemies, difficulties, etc), only display a number under the map name, that would help a lot when it comes to searching for a game
I really hope for an answer for my question about the "fast retrieval trick" too, since it is related too and I ask the players here not to use it unless bioware says it is okay to use it (since I see more and more people doing it)- wait for bioware's okay, if you don't wanna use it, just use one of the new turians, their heavy melee makes you move a bit faster too and jumping into the extraction zone with the jetpack looks quite epic too XD )