9 réponses à ce sujet

[dasGleamer]

seriously, kudos to whoever decided that my most recent 2-pack didn't need to be secured inside the box.  as if having the first and second set destroyed by UPS wasn't enough, surely the third set -- which miraculously didn't get destroyed by UPS -- should've been destroyed by packaging incompetence.  i'm sure it was a giant mental leap to consider that an unsecured piece of art is going to bounce around inside the box and have it's edges and corners destroyed.

what a bonus that not only 1... but 4 lithographs could have a nice creased corner.  and that brings the total tally to 12 destroyed lithographs.  it's not even worth it to try an have another set shipped at this point.  i guess i should be content to accept that i can hopefully frame out the bent edges.... it's not like they were $40 a piece or that we should expect someone other than an incompetent moron ship these out.

thanks guys!

[SIim Charles]

Yeah, poor packaging and customer service have pretty much killed any desire in me to buy any more of these lithos.

[dasGleamer]

I've actually found the customer service to be exceptional... but I'd prefer things not be packed poorly so that I don't have to even address the issue in the first place

[Legendary Chop Chop]

Yeah, I know what you mean. Luckily I haven't had to send out a replacement more than once per litho, but twice now I had to deal with getting a replacement.

They definitely need to find a way to ship lithos, do it right, and stick to it. It's random if you get it rolled or flat, it seems, and if it's rolled, it's often rolled up carelessly. If it's flat, they find a way to not pack it without it being bent or creased somehow.

Honestly though, we're lucky we can even get replacements, let alone as promptly as we do. Many vendors who sell limited art don't even bother with those, even if they're damaged by the postal carrier.

Modifié par Legendary Chop Chop, 18 août 2012 - 07:46 .

[Tocquevillain]

dasGleamer wrote...

seriously, kudos to whoever decided that my most recent 2-pack didn't need to be secured inside the box.  as if having the first and second set destroyed by UPS wasn't enough, surely the third set -- which miraculously didn't get destroyed by UPS -- should've been destroyed by packaging incompetence.  i'm sure it was a giant mental leap to consider that an unsecured piece of art is going to bounce around inside the box and have it's edges and corners destroyed.

what a bonus that not only 1... but 4 lithographs could have a nice creased corner.  and that brings the total tally to 12 destroyed lithographs.  it's not even worth it to try an have another set shipped at this point.  i guess i should be content to accept that i can hopefully frame out the bent edges.... it's not like they were $40 a piece or that we should expect someone other than an incompetent moron ship these out.

thanks guys!

What is up with publicly ****ing about things? Contact the company directly through their website to get this taken care of, yeesh.

[rasmusvn]

Well, that wouldn't work either because I've largely been trying that for the past five months.

It's hit and miss but customer service is good nonetheless.

[prothy.the.prothean]

I've bought several things from the BioWare store..overall I am not happy. I just got a package with some action figures that not only took 20 days to arrive, but the action figures' boxes were scratched and banged up. I like to keep things in the boxes, so for me this is unacceptable. Whoever packaged it just threw a piece of brown construction paper on top of the figures as if this would do anything. Wtf is that going to do for protecting the items? Considering their shipping prices are as high as they are, you'd think they would bubble wrap things nicely and put a few fragile stamps on the outside. This is not the first time I get something in such terrible condition, and I'm with you on this one Gleamer.

[rasmusvn]

Naturally not everything is crap.

Service and non-robotic writing like this is rare:

I have used some of your feedback and photos in the meeting we had with our fulfillment company today, and we are going to hold off until next week to ship another replacement.

In the meantime, we are issuing you a $50 store credit as an apology and extra effort it has taken on your side to assist us in these situations. Do you want this to use in the US store or the UK store?

I will leave this ticket open until I have confirmation that your replacement has shipped. Stay tuned!

Modifié par rasmusvn, 22 août 2012 - 07:52 .

[Gorakka]

rasmusvn wrote...

Naturally not everything is crap.

Service and non-robotic writing like this is rare:

I have used some of your feedback and photos in the meeting we had with our fulfillment company today, and we are going to hold off until next week to ship another replacement.

In the meantime, we are issuing you a $50 store credit as an apology and extra effort it has taken on your side to assist us in these situations. Do you want this to use in the US store or the UK store?

I will leave this ticket open until I have confirmation that your replacement has shipped. Stay tuned!

They have some amazing customer service, I will give them that

[Adderex Verrefex]

Thanks for the post, I was thinking about getting a few Lithos before.