79 réponses à ce sujet

[luxdelux]

a quick read through the tech support forum will show that the dlc is plagued with issues. I myself was foolish enough to trust that bioware would stand behind its product and I actually spent money on the stuff.  Then in the middle of the game I had the locations at soldiers peak disappear off my map and the gear I had won from there vanish out of inventory.  I am running no mods or add ons and the system is a clean fresh install fully up to date vista gaming rig.  I submitted a ticket 3 weeks back and stopped playing the game as I had put all my best runes etc into this gear.  the brush off from  bioware...

"Hello,Thank you for contacting Electronic Arts Customer Support.
We are sorry the inconvenience caused to you. The issue you are facing looks to be related to gameplay mechanics, we are sorry but we are customer support and we don't have in-depth gameplay knowledge. We can only assist with issues related to the game itself. We would suggest you to post this issue on our forums, so that other players can help you with this. "

I can change this to english for those of you who care...

Hello thank you for wasting your time and waiting patiently for 3 weeks for this reply that took 2 seconds to type.
Thank you for your money, ****** off
Love Bioware

so for those who are playing and thinking of buying the dlc. don't

for those who aren't playing but are thinking of it. I hear wow is bugfree and they answer your questions and support their product.

[Godeshus]

Have you tried contacting Bioware about this rather than EA? As far as I know Bioware actually developed the game and develop the DLC's. EA is the publisher. If anyone can help you with this, it is Bioware. That response, btw, is exactly what I would have expected from EA. They are not customer oriented in any way. They are money oriented.



From what I've noticed from Bioware since the game's release, however, they seem to care quite a lot about the customer experience. I would suggest trying the tech support forum here, and short of that try to contact the marketing rep at Bioware. You could probably find a phone # if you looked hard enough.



It seems to me that your situation is inexcusable.

I would recommend, however, you register your game first. It will probably help your cause some.



Cheers and good luck.

[xeno_cws]

One thing I noticed was every now and again the DLC and its content would disappear on load in. Exit out of the game and reload, everything should be fine. If not contact Bioware, EA is useless for support even with the games they make themselves.



Now as for the dlc actually being worth it, thats a different story.

[Dasim4]

In defense of the DLC I feel like I have to step in here and say that I've had no problems at all with the DLC in my game. I've done 2 full playthroughs and not once did any of it cause me any problems. No disappearing items from the chest at Soldier's Peak or anything of that nature. I won't deny that people have had these issues. I just feel it's absurd to think everyone should avoid the DLC completely because a few people had some issues.

[Inarai]

...



You know, I really wish people would actually try to solve an issue before going off on some insane and/or moronic rant. Seriously, this is NOT how you get people to help you, ever. This is how you make people want to get rid of you. If this is how you communicated with EA support, I can tell you exactly WHY you got a canned response like this - if a real person did look at this, they're not going to waste their time on some jerk who thinks its alright to treat them like ****.



This goes for all forms of customer interaction: I'll say that again, every single form and instance.

[Seifz]

Every DLC so far has worked perfectly for me. The problem is on your end. You should probably contact tech support, or post on the tech support forum.

[Sharpus]

luxdelux wrote...

"Hello,Thank you for contacting Electronic Arts Customer Support.
(...)

I can change this to english for those of you who care...

Hello thank you for wasting your time and waiting patiently for 3 weeks for this reply that took 2 seconds to type.
Thank you for your money, ****** off
Love Bioware

Why do you accuse Bioware for something that EA written to you?

[TastyLaksa]

Enchantment?

[Lord Lemartius Marcelios Andreas]

Problem could probably be solved if you contacted, you know. The people who made the game, and not the money-hungry behemoth which sells the game.

[orpheus333]

I have never had any issues with DLC. Perhaps I am one of the lucky few that have never had an installation issue, or in game issue. Either way thats all I can say about this. The quality of DLC has been good so far with Warden's Keep being short but at least well formed. Stone Prisoner was excellent.

[Gracchio]

Lord Lemartius Marcelios Andreas wrote...

Problem could probably be solved if you contacted, you know. The people who made the game, and not the money-hungry behemoth which sells the game.

Isn't it ironic? In the game we fight the blight to stop them from taking over the world of ferelden.

But we buy the game from EA who are taking over the world of game makers. And corrupting them.

[metatheurgist]

Sounds like the DLC became disabled. Did you try exiting the game, switch off WK, switch back on and re-start?

[Darth_Trethon]

That's mainly because you are on the PC. DLCs run flawlessly on the xbox360.....as does the game itself. You made your choice when you bought the PC version and now you're left alone with all the problems and a broken game.......I am surprised you were actually expecting anything other than a wreck. For a looooong time before DAO came out I have known it would be no good on the PC.



Too bad so sad for you......I personally am looking forward to more awesome DLC on a console that has again and again proven 100% reliable.

[Finiffa]

I had some problems too, but instead of ranting I checked the forums, found this thread http://social.biowar.../58/index/81613, found out the problem was in the services on my pc, fixed it and haven't had an issue since. Try it....

[DragonRageGT]

I'm on the group of above players that have had no issue with any DLC whatsoever. And well after 300hrs of gameplay time. So it is not the DLC or the game or buggy code.

Did you login on server, in game, with the account registered to your DLC? Did you receive a warning before loading the game that you had to do that? Was your internet connection working then?

Modifié par RageGT, 22 décembre 2009 - 01:04 .

[whtnyte-raernst]

I played through the game with all of the available DLC and never had a single problem with it. I've done the Keep on at least three PCs and acquired Shale with half a dozen different parties.

[Sensorie]

Darth_Trethon wrote...

That's mainly because you are on the PC. DLCs run flawlessly on the xbox360.....as does the game itself. You made your choice when you bought the PC version and now you're left alone with all the problems and a broken game.......I am surprised you were actually expecting anything other than a wreck. For a looooong time before DAO came out I have known it would be no good on the PC.

Too bad so sad for you......I personally am looking forward to more awesome DLC on a console that has again and again proven 100% reliable.

Is your response in any way conducive to solving luxdelux's problems? Oh, I forgot, you're just on a personal tirade against the PC version, touting the apparent superiority of the Xbox version. Who are really trying to convince here? Whilst you're merely "looking forward" to future DLC, posting endlessly attempting to justify your purchase, many PC gamers are customising and enhancing their trouble-free experience.

[Maufurtado]

Never had a problem with DLC in my PC. I would say the following. Everytime I run my game I log off from the account and then log in again, just for security sake.



Aside that, people that usually has problem with DLC its normally related to account authorization, as far I could gather.

[Sarevok Anchev]

Sorry, if you have/had such problems with DLC.



But plz dont post such subjective Posts, because it is your experience.

There are also people-including me- that have/had no problems with purchasing, downloading/installing and playing DLC.

[DragoonKain3]

Personally, I had one time Alistair being naked, as his Warden armor set was completely gone. I just quit the game and reload, and voila, its back.



Apart from that, no issues with DLC content.



So for OP, does the problem still persist on an earlier save? I say its just one of the rare times the DLC bugs out on you... try again and you'd get your stuff back. At least I did.

[Grumpy Old Wizard]

Personally, I've had no problems at all with the DLC.

[Sensorie]

A reload will solve the problem, unless you save the game with the items still missing. If you don't notice they're missing, then save, I think they're irretrievable--disabling/force-loading/re-enabling doesn't seem to work.

[Gorath Alpha]

I cannot have any opinion, pro or con, with regard to either the value of, or the quality of, any DLC.  What I can be as sure as death / taxes about is that the Social Web Site is a mess.  When it appeared a month before the game's release, and was obviously going to be the key to obtaining and using DLC, I made the choice to simply avoid all DLC, period. 

I do not allow the game to log itself in, and use the Social Forum site strictly for the message reading / writing, for which it is superior in most ways to the old Bioware forums, at least in my opinion.  Each new piece of DLC amounts to still another layer of added complaints about the distribution system, which I don't usually bother to read, unless it is to suggest the possibility that the Web Site's dedicated Site Help forum is a likelier place to find assistance than anywhere else in the Bioware / EA sites' pages.

Just a different view of the entire situation, if it's really such a serious thing, after all.  Remember, this is only a game.

P. S.  Regarding my comment about the messaging aspect of this software being superior to the old Bioware Forum software (with its frequent downtime due to gross instability), that system is offline again, as I add this edit.

Gorath
-

Modifié par Gorath Alpha, 22 décembre 2009 - 03:32 .

[FlintlockJazz]

First off, those saying that their DLC works and therefore that it must be all his fault, please consider the fact that just because it works fine on one setup does not mean it is not buggy. Maybe you just haven't performed the sequence of actions that he has unknowingly done such as visiting a location before visiting another location that causes this, or an incompatibility with drivers or even just complete randomness on when the bug occurs (though usually there is something unknown to the user that may trigger it). Considering the lack of support he has been given from customer support we do not know and therefore should consider it until proven otherwise.



To the OP, as pointed out the response was from EA support, not Bioware, so it is not the devs fault. However, EA is supposed to support its product and that kind of response is indeed disgusting. As they themselves say in their own reply the issue 'looks' like a gameplay problem, therefore they don't even know that it is a problem they can't deal with, they are just slinging it aside. Having worked in Helpdesk roles before, this is a blatant attempt at fobbing off the issue by someone just trying to close the call before it goes to alert stage 4 and makes their quotas look bad. If they are unable to solve the problem, them EA needs to train their staff better or refund the users affected their money back.