First I've had a problem regarding downloading DLCs using origin client, on this very board I've opened a topic but no bioware or EA representive even tried to help! finnaly I managed to download the DLCs using some tweak on my EA account.
Then on multiplayer I've suffered from a problem on which I disconnect from the game on random times with no explanation, this time many people suffer from this issue yet again no EA\\Bioware representive ever took his time and try to help. After two chat sessions with EA support on origin support chat I've finally gave up and given the EA support links to topics on the forum with the data posted by many players having this problem.
BUT TODAY was the worst bug ever... I went to multiplayer to take my part on the operation.. I enter my characther screen to adjust it before the match then my multiplayer reset itself and I'm greeted with the operation welcome screen, when I log in ALL of my multiplayer advancement was reset.. all my Unlocks gone! the only thing left as it was is the Galactic Readiness %.
The annoying part was the useless EA support chat... who the hell are the people working there? they are like Copy+paste bots from ICQ age...
My chat:
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You are now ready to chat with Dewashish.
Dewashish:Thanks for contacting EA Help! My name is Dewashish how may I help you?
you:bit wird thing happened tome with mass effect 3
you:I went to the multiplayer to take part on the event... http://blog.bioware....peration-alloy/
Dewashish:Please elaborate your issue in detail.
you:then In middle of configuring my characther before the multiplayer match I get disconnected an upon reconnection I'm greeted with operation screen.. then ALL MY MULTIPLAYER DATA WAS RESETED. unlocked gear and characther reset.. all my starting classes went back to lvl 1. more then so to unlock stuff u need to purchase packs with in game money which you eed to spend lots of time playing to get.
you:what just happened?
Dewashish:I apologize for the disappointment caused. I'll do my best to get this sorted out for you.
Dewashish:Which platform (Xbox 360, PC, PS3) are you playing the game on?
you:PC
you:with origin of course
Dewashish:Actually, some of our players reported for this issue.
Dewashish:For solution please visit this link
Dewashish:http://forum.ea.com/eaforum/posts/list/8780652.page
you:one moment
Dewashish:So all you need to do is disable Firewall and antivirus and add Origin.exe in safe program list of your Antivirus.
Dewashish:Sure, take your time.
you:you kidding me or something? what this have to do with the fact my data on multiplayer was reseted? I manage to connect I CAN PLAY THE GAME ONLINE. but all my progress went back to start point ... after I've purchased packs for the game c'mon
Dewashish:Please try this and then repair your game then check for your contents.
you:Case #05115180 < - Read
you:done this yesterday
you:nothing to do with today's reset
you:you know about mass effect 3 multiplayer game mode and what I'm speaking of? when I say reset
Dewashish:Do you want to try any steps?
you:As I've provided you with the ticket on your support I allready done those
you:but
you:http://masseffect.wikia.com/wiki/Mass_Effect_3_Multiplayer <- plz read characther custumization and store section on this page and understand what I mean by reset
Dewashish:Yes I know, there are unlockable content, weekend operation, and spectre packs and other thing.
Dewashish:I know it already.
you:ok then please explain, as I'm working on ISP tech support myself. because I manage to connect EA Servers in game and play multiplayer what this have to do with your solution and my data reset? actually my Galactic readiness even remained the same % only my characters data was reseted.
Dewashish:If you didn't want to try any steps then we can escalate your issue to higher support so that our team can help you to recover it.
you:you have no idea whatsoever to help me understand why my data was reset?
Dewashish:And you are no going to follow my any steps so I'm escalating your issue to higher support.
you:I'm going to foloow usefull new steps which I've not tried yert (as u can see on the card ticket number I gave u allready done it) which can help me with this issue. you know what? just escalate this as it seems you are incapable to help me
Dewashish:
Dewashish:Due to a back log of contacts, the current estimated time for response is 1 – 2 weeks. We apologize for the lengthy response time, and we are working diligently to return to an acceptable level of response time. During this time, you may still update your case with additional information that might help us to resolve your issue without causing any additional delay.
Dewashish:Our Expert team will contact you through Eamil in liron99@gmail.com
Dewashish:Thank you for contacting EA. Is there anything else I can help you with today?
you:no
Dewashish:However, please repair your game once to see any changes.
Dewashish:If you need help with anything else, please feel free to contact us anytime!
Dewashish:Thank you for contacting EA. I appreciate your time. Have a great day.
Dewashish:Bye and take care.
The chat session has ended. Please contact us again if you need further help.
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C'mon.... I've told the support guy:
1. Gave him ticket number which in it there was another ticket number with all the data needed on the "Disconnection" problem and steps I've taken allready to solve it.
2. Asked him to tell me what should I do because of the data reset as this packages actually can be bought with cash (thank god I've didn't payed with money for those).
3. Asked him and even gave a link to wiki page to explain what I mean when I say reset.
The answer I've got from that guy? wait for 1-2 weeks.
I DON'T GET IT! bioware.. for the love of god what the hell is going on here and how can I get in touch with BIOWARE support and not the 2nd class EA support which copy+paste stuff instead of trying to help?
*rage*
Modifié par Googleness, 25 août 2012 - 12:21 .
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