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Insufficient Space For Kasumi DLC


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#1
Fyregecko

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 Hi all. First post here, so go easy on me please :)

 Did a search and found a lot of people having trouble with the Kasumi DLC (just bought it a few hours ago), but not this specific problem - apologies if I've missed a thread on the same topic. I'm very technologically illiterate, so the solution may (hopefully) be very simple.

 I had no bother with Overlord (which I bought at the same time) or the Zaeed, Hammerhead etc stuff (ages ago), but when I try to install the Kasumi content, I have 'insufficient space'. I didn't anticipate this being a problem. Any suggestions as to what the problem might be (in slightly more detail than 'not enough space - I don't even know where the DLC installs to :unsure:) and some simple, idiot-proof steps to deal with it? Preferably written as if you were talking to a 19th century person who's never seena  computer before. :D

Modifié par Fyregecko, 26 août 2012 - 09:25 .


#2
PsiFive

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Kasumi's mission isn't very large but if you're as new to PCs as you say I suppose it's possible you've simply allowed the hard drive to become too full to take anything else. Do you have lots of pictures, music and video on the computer and/or was it a fairly small hard drive to start with? If so then the solution is simple enough - buy more storage and move a load of the larger files over to it. Very cheap these days, and an external drive with heaps of capacity that plugs into and is powered by your computer's USB ports will be nice and easy for someone unfamiliar with PCs who'd probably not want to take the computer to bits to add an internal hard drive. If it's not that then you'll probably need to start by posting your PCs specs, which ME2 itself can help you with (have a read of this post http://social.biowar...6/index/4795299 ).

Modifié par PsiFive, 26 août 2012 - 10:04 .


#3
Fyregecko

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Thanks for the reply, PsiFive.

The first problem is that I don't know where DLC actually installs to, ie what folder or disc or whatever. All the other ME2 DLC works fine and I went through the same procedure for the Kasumi one as for all the others, but I can't find out where they go when properly installed.

I've found all of them - including Kasumi - in Users\\[My name]\\Downloads, but clearly that's not the final place where they need to end up for me to use them. Anyone know what the standard 'final destination' for DLC files is?Again, apologies for (probably) asking ridiculously obvious questions, but no amount of searching has allowed me to find what/where the 'disk selected for product installation' is, because I didn't actually select it at all...

#4
PsiFive

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What you see in your Downloads folder are just the .exe files that are the DLC installer programs. Since they modify the game rather than create a new application that runs independently (you don't need to run another program to choose the Incisor sniper rifle or use Zaeed on a mission, they're there in the game when you run ME2) the location they install to is wherever the game itself is.

This location sounds like it would be standard but actually it varies a bit depending on how you bought the game. In my case, being a Steam download, the game folders are in C:/Program Files/Steam/steamapps/Common/Mass Effect 2, and all the DLC I installed will have ended up in there somewhere. Bearing in mind what you said before about really simple explanations, C: is the drive, all the others are folders, and / signs show hierarchy. Thus Program Files is a folder on C: and Steam is a folder inside the Program Files folder while steamapps is a folder inside Steam and so on, describing the path to the last folder named. If you see something like this that ends in a name with .something then it's showing the path to a specific file.

Disc copies of the game or digital downloads from other sources will no doubt be different but in all cases there will be a folder called Mass Effect 2. However, the DLC launchers seem not to need to be told where to put their payload since I did not know that folder path until just now when I went looking for it, which is what you've also experienced by the sounds of things. They either search for the Mass Effect 2 folder or more likely they just know the handful of standard paths and check those, asking for help from the user only if the user has manually installed the game to a non-standard location. 

So having gone looking I find that in that Mass Effect 2 folder there is a subfolder called BioGame which in turn contains a subfolder called DLC, and in that there are a bunch of folders (themselves containing subfolders) that relate to each of the DLC packs I've downloaded and installed. I'd speculate that the game's code has instructions for it to check the Mass Effect 2 folder for the presence of the DLC folder and its subfolders, and then to apply the contents of those subfolders in play. This is pretty common, e.g. Microsoft Flight Simulator has a folder called Aircraft and if you want to add a plane you've downloaded and unpacked (whcih again will be a folder containing files and folders containing files and folders etc) you drag and drop it into the Aircraft folder just like you would a Word document or something from the desktop to your Documents folder, and it will be there the next time you run the game because of an instruction in the code to the effect of: "Make everything in the Aircraft folder available to the player". Mass Effect games are probably very similar.

Enough background, I think. The practical upshot of all this is that if there is not enough capacity left on the drive (or partition if it's a partitioned drive) to fit that folder and its contents then you're going to have a problem. If dragging and dropping something from an external drive or USB stick then Windows will pop up a little box saying that there's not enough room for it to do what you want. If it's an installer this may also happen but possibly the installer itself may deliver that message. Regardless of what's telling you that the drive has insufficient space we need to proceed on the assumption that your hard drive is full. Here's what I'd do next:
  • Click Start on the Windows toolbar.
  • Go to "Computer" or "My Computer" (same thing but the name depends on which version of Windows you're using).
  • Put the mouse over the C drive (can be named almost anything but will have "(C:)" in the name) and right click.
  • A menu will appear with the last or near last option "Properties". Left click "Properties".
  • A box will appear with a pie chart in the middle showing you how full your C drive is with details above of used and free space in bytes and gigabytes.
How much used space and how much free space does it say you have (note both because it also tells us if the drive is small to begin with)? On my computer the folder containing all the Kasumi DLC is 1.07GB so I think it's safe to assume you need at least this much room. If your free space is considerably more than that, and by considerably more I mean twice as much or above, then something odd is going on and you may need EA's own tech support at help.ea.com. I'd probably try redownloading the DLC first for another go at insatling because tech support services tend to want to try that, and it may well work anyway.

However, if your free space is less than 1.07GB then you're trying to pour a pint into a jar with room for only a few ounces, and unlike jars computer drives can't just slop data out of the top. Something has to be taken out to make room for what you want to put in. This may mean you need to buy some more storage in the form of an external hard drive or flash drive that plugs into the computer's USB (happily quite affordable as I mentioned before) or it may just mean some computer housekeeping needs to take place. I've seen computers belong to my family with large proportions of the drive taken up with junk - huge temp files that Windows creates from time to time and doesn't always get rid of automatically, crash dump files that aren't needed by regular users, emails with large attachments from five years previously, even once a recycle bin that had been set to take up nearly a third of the drive and never emptied - so it's quite possible that a bloody good clean out will create all the space you need to install Kasumi.

Modifié par PsiFive, 28 août 2012 - 12:00 .


#5
Fyregecko

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Brilliant. Much clearer now. Job done - as you said, a bloody good cleanout was what was needed, but you helped me find out / work out what was required and where. Sorry it took up your time, and thanks for your effort patience :)

#6
PsiFive

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No worries. Have fun playing Kasumi's mission. It's one of my favourites.