I have recently purchased a Premium Spectre pack via an in-game menu in Mass Effect 3. The problem is that I had not received ANYTHING for my purchase. Nothing popped up on my screen to show me what goodies I have obtained. I even searched thoroughly to see if I had obtained anything and the search turned up empty. I feel cheated, I am extremely angry at Bioware and I am upset by this.
I have sent a message to PlayStation support to see if they can do anything on their end. How about you Bioware?
(Sadly I am not able to attach the email that proves that I have purchased the pack)
MAJOR PROBLEM WITH PURCHASING PREMIUM SPECTRE PACK WITH ACTUAL MONEY ON PSN!
Débuté par
mitcho2013
, sept. 02 2012 10:14
Retour en haut
#2
Posté 08 septembre 2012 - 04:47
sartt
-
- Members
- 545 messages
Vijay B: Thank you for contacting EA help. My name is Vijay. How May I assist you today?
you: you can assist me as to telling me what wrong with EA customer support and EA servers
you: i buy stuff from EA i dont get what ipay for
you: the servers die
you: when im buying my stuff
you: i call ea Over the phone and the phone support people lie to me or they dont know what they are talking about.
Vijay B: Randolp, I can understand your anxiousness with this. Had I been in your place, I would have felt the same.
Vijay B: I am sorry to hear that you have been experienced very bad support.
Vijay B: I'll do my best to figure it out for you.
you: ok
you: because its getting to the point where im getting mad to the point of sueing EA
you: here my first problem
you: i brought mass effect 3
you: when i asked someone over the phone if i buy mass effect 3 from a retail store like gamestop will it still show up on my origin account the person says yes
you: I have mass effect 3 for the PS3
you: i also have broguht stuff ingame from the mass effect 3 in game store
Vijay B: Thank you for the infromation.
Vijay B: let me clear this
you: over 80$s
Vijay B: PS3 games cannot be added on Origin client because origin does not support PS3 and Xbox platform games only PC.
you: then the person over the phone lied to me and didnt know what they were talking about.
Vijay B: I apologize on behalf of our previous advisor might be they thought for PC version.
you: ok
you: that i can understand but i wasted 60 plus dollars
you: on battlefield 3 and mass effect 3
you: whe n icould hjave got them for the pc
you: i even asked the guy about bf3
you: i mean ps3 bf3 Vs. the PC BF3 version is horrible
you: you have to buy the game for 60.00$ plus then PSN makes you buy premium for another 50 dollars
you: i found out i could have brought bf3 through origin and get premium for free if i got it on the PC
you: Its like im wasting money for the PS3 version of BF3 when the PC Version is much better and gets me more stuff for 59.99
you: plus my issues with mass effect 3
Vijay B: I am afraid this is not fact Premium pack is not a free expansion with BF3 PC.
you: i can give you the link to it
Vijay B: Actually premium is a bundle pack with Premium Edition in which it includes Bf3 base game +premium pack.
you: yeah thats the one im talking about
you: for 59.99
you: i basically wasted money buying the ps3 version for over 60$s the ni have to buy premium for another 50$ thorugh the PSN
you: it doesnt make any sense
you: why pay 90$ if i can buy 59.99 for both
Vijay B: Yes but PS3 version game and more expensive then PC version Digital games.
you: Yeah more expensive for a smaller game incomplete game
you: does anyone in EA see the problem with that?
you: i mean does that even make sense
Vijay B: Yes PS3 version games are always expensive in comparison with PC games the reason behind it includes Disk and also shipping changes +tak
Vijay B: *tax
you: yeah i found that out after i got the game
you: but why does premium cost money on the ps3 version if its free on the PC version?
you: or free when you buy the premium thing for 59.99
Vijay B: This thing are decided by our management team and new offer are always going on Origin.
you: so i brought the ps3 version with out the premium dlc stuff whe n icould have gottan the pc version and premium for 59.99
you: i don't get it.
you: anyways
you: i have a issue with mass effect 3
you: that has not been resolved in 5 months
you: I brought over $80's worht of stuff from the IN GAME store in mass effect 3
Vijay B: I am listening
you: EA server would not give me my items or they would give me the items then those items would dissapear
you: i called PSN
you: they told me there nothing they could do about it because it was from EA
you: they then told me to talk to EA Customer support
you: EA Customer support sent me to bioware forums
you: nothing was done or fixed i didnt get everything that I payed for. Out of that 80$ i only got about 20$s worth
you: no one is telling me what i should do to get my other 60$s
you: PSN says its EA buisness EA takes me to Bioware forumsn no one replies to my forum posts
you: and if i talk to EA they tell me to delete my cache on my ps3
you: that isn't going to fix EA servers
you: all it will do is delete the stuff on my PS3
you: that only make the problems worse
Vijay B: I can understand your situation.
you: im stuck on the $60.00 Issue with EA i've had this problem in the past with EA with battlefield 2142 and the northen strike DLC
Vijay B: I can understand how disappointing it must be, not getting stuffs paid for.
you: this isnt the first time though
you: everytime i talk with EA they ask for something a pciture throug ha cell hpone picture
you: i dont have a cell hpone
you: proof of purchase
you: i had this problem in 2007
Vijay B: I am forwarding your issue to our Higher department to look into this without wasting any further time
you: id there a way i can get any of my money back?
you: are they actually going to fix the problem
you: i've talked to them before and the guy i was talking to disconnected over the phone
you: this happned last year
Vijay B: I hope our Higher team can do much as they more privileges.
you: thank you
info: Your chat transcript will be sent to sarttsarttsartt@yahoo.com at the end of your chat session.
Vijay B: welcome
Vijay B: Thank you for contacting EA. Is there anything else I can help you with today?
you: do you know how long it will take for the higher team to contact me?
Vijay B: Once we escalate case from here within 72 hours one of our higher department expert get in touch with you through email.
you: ok
you: will they be able to give me my 60$ back
you: because if they are not able to whats the point
Vijay B: I hope so
Vijay B: It was nice talking with you.
you: i hope so too....
Vijay B: Thank you for contacting EA. I appreciate your time. Have a great day.
you: you to
Vijay B: bye and take care
JOIN THE CLUB!
you: you can assist me as to telling me what wrong with EA customer support and EA servers
you: i buy stuff from EA i dont get what ipay for
you: the servers die
you: when im buying my stuff
you: i call ea Over the phone and the phone support people lie to me or they dont know what they are talking about.
Vijay B: Randolp, I can understand your anxiousness with this. Had I been in your place, I would have felt the same.
Vijay B: I am sorry to hear that you have been experienced very bad support.
Vijay B: I'll do my best to figure it out for you.
you: ok
you: because its getting to the point where im getting mad to the point of sueing EA
you: here my first problem
you: i brought mass effect 3
you: when i asked someone over the phone if i buy mass effect 3 from a retail store like gamestop will it still show up on my origin account the person says yes
you: I have mass effect 3 for the PS3
you: i also have broguht stuff ingame from the mass effect 3 in game store
Vijay B: Thank you for the infromation.
Vijay B: let me clear this
you: over 80$s
Vijay B: PS3 games cannot be added on Origin client because origin does not support PS3 and Xbox platform games only PC.
you: then the person over the phone lied to me and didnt know what they were talking about.
Vijay B: I apologize on behalf of our previous advisor might be they thought for PC version.
you: ok
you: that i can understand but i wasted 60 plus dollars
you: on battlefield 3 and mass effect 3
you: whe n icould hjave got them for the pc
you: i even asked the guy about bf3
you: i mean ps3 bf3 Vs. the PC BF3 version is horrible
you: you have to buy the game for 60.00$ plus then PSN makes you buy premium for another 50 dollars
you: i found out i could have brought bf3 through origin and get premium for free if i got it on the PC
you: Its like im wasting money for the PS3 version of BF3 when the PC Version is much better and gets me more stuff for 59.99
you: plus my issues with mass effect 3
Vijay B: I am afraid this is not fact Premium pack is not a free expansion with BF3 PC.
you: i can give you the link to it
Vijay B: Actually premium is a bundle pack with Premium Edition in which it includes Bf3 base game +premium pack.
you: yeah thats the one im talking about
you: for 59.99
you: i basically wasted money buying the ps3 version for over 60$s the ni have to buy premium for another 50$ thorugh the PSN
you: it doesnt make any sense
you: why pay 90$ if i can buy 59.99 for both
Vijay B: Yes but PS3 version game and more expensive then PC version Digital games.
you: Yeah more expensive for a smaller game incomplete game
you: does anyone in EA see the problem with that?
you: i mean does that even make sense
Vijay B: Yes PS3 version games are always expensive in comparison with PC games the reason behind it includes Disk and also shipping changes +tak
Vijay B: *tax
you: yeah i found that out after i got the game
you: but why does premium cost money on the ps3 version if its free on the PC version?
you: or free when you buy the premium thing for 59.99
Vijay B: This thing are decided by our management team and new offer are always going on Origin.
you: so i brought the ps3 version with out the premium dlc stuff whe n icould have gottan the pc version and premium for 59.99
you: i don't get it.
you: anyways
you: i have a issue with mass effect 3
you: that has not been resolved in 5 months
you: I brought over $80's worht of stuff from the IN GAME store in mass effect 3
Vijay B: I am listening
you: EA server would not give me my items or they would give me the items then those items would dissapear
you: i called PSN
you: they told me there nothing they could do about it because it was from EA
you: they then told me to talk to EA Customer support
you: EA Customer support sent me to bioware forums
you: nothing was done or fixed i didnt get everything that I payed for. Out of that 80$ i only got about 20$s worth
you: no one is telling me what i should do to get my other 60$s
you: PSN says its EA buisness EA takes me to Bioware forumsn no one replies to my forum posts
you: and if i talk to EA they tell me to delete my cache on my ps3
you: that isn't going to fix EA servers
you: all it will do is delete the stuff on my PS3
you: that only make the problems worse
Vijay B: I can understand your situation.
you: im stuck on the $60.00 Issue with EA i've had this problem in the past with EA with battlefield 2142 and the northen strike DLC
Vijay B: I can understand how disappointing it must be, not getting stuffs paid for.
you: this isnt the first time though
you: everytime i talk with EA they ask for something a pciture throug ha cell hpone picture
you: i dont have a cell hpone
you: proof of purchase
you: i had this problem in 2007
Vijay B: I am forwarding your issue to our Higher department to look into this without wasting any further time
you: id there a way i can get any of my money back?
you: are they actually going to fix the problem
you: i've talked to them before and the guy i was talking to disconnected over the phone
you: this happned last year
Vijay B: I hope our Higher team can do much as they more privileges.
you: thank you
info: Your chat transcript will be sent to sarttsarttsartt@yahoo.com at the end of your chat session.
Vijay B: welcome
Vijay B: Thank you for contacting EA. Is there anything else I can help you with today?
you: do you know how long it will take for the higher team to contact me?
Vijay B: Once we escalate case from here within 72 hours one of our higher department expert get in touch with you through email.
you: ok
you: will they be able to give me my 60$ back
you: because if they are not able to whats the point
Vijay B: I hope so
Vijay B: It was nice talking with you.
you: i hope so too....
Vijay B: Thank you for contacting EA. I appreciate your time. Have a great day.
you: you to
Vijay B: bye and take care
JOIN THE CLUB!
#4
Posté 10 septembre 2012 - 09:26
RCDuncan
-
- Members
- 38 messages
There's been quite a few people who used real money to buy packs (myself included), but it will never be fixed. I've waited since the Resurgence DLC to get my money or packs, but nothing.
