2 réponses à ce sujet

[sartt]

you: ok i have a question about mass effect 3
you: the ingame store
you: i' had problems with stuff from the mass effect 3 IN game store
you: i called PSN and they told me to talk to EA
you: i would buy stuff from mass effect 3
you: in game and i wouldn't always recieve tuff
you: stuff
Rahul: Could you please tell me what problem you are actually facing with it?
you: Me buying stuff IN-game and not receive it
you: i have gone to bioward forums
you: but no one who works for bioware does anything about it
you: bioware
Rahul: Are you trying to purchase stuff through psn store?
you: no
you: have you played mass effect 3?
Rahul: Yes, I play it on PC.
you: ok
you: you know on the multiplayer version of the game
you: when you buy veteran kits
you: specter packs or premium specter packs
Rahul: So you are trying to purchase them through in game credits?
you: yes that and the PSN store
you: PSN keeps telling me to ask EA about it
Rahul: Since when you are facing this problem?
you: i've spent over 80$s and i have only recieved 20$ of those packs
you: whe nyou buy stuff
you: it says waiting for outstanding purchases
you: the screen will freeze
you: then you have to restart thew PS3
Rahul: Have you performed any troubleshooting steps to fix it?
you: how do i troub;e shoot mass effect 3's ingame store?
Rahul: There may be several reasons to face this problem.
Rahul: So let's try some troubleshooting steps to fix it.
you: its gotten to the point where i buy stuff from A and dont recieve the stuff i buy.
you: im not seeing how i can trouble shoot the Servers that EA have when they give out
you: and if you pla yMass effect 3 you would know wht im talking about
you: the game disconnects constantly
Rahul: There may be some corrupt files on your system.
Rahul: Let’s try to delete these files first.
you: in game?
Rahul: Follow below steps to clear the console cache:

1. Press the PS button on the controller to enter the PLAYSTATION 3 XBM (XrossMediaBar).
2. Select the Game tab.
3. Select the Game Data Utility and press the X button.
4. Select your game
5. Find and delete all the files listed.
you: can i ask you something
you: is this going ot delete my character saves?
you: or any of my data at all.
you: the last time idid something like this my game data got deleted
Rahul: No, it will just clear the console cache.
you: that will delete my game files
Rahul: No, it will not.
Rahul: You have to just select the game data utility instead of sava data.
you: you're telling me to delete my patches and DLC content
you: thats what under the game data utility
you: game patches and dlc
Rahul: You will have to update your game after clearing the cache.
you: do you have a supervisoer i could talk to
info: Your chat transcript will be sent to sarttsarttsartt@yahoo.com at the end of your chat session.
Rahul: U am sorry but if you will not follow the steps, it is not going to resolve the issue.
Rahul: I*

Rahul Then ends the Conversation. Bioware or E.A owes me over 80 dollars in cash. I'm getting pissed off with EA

[Prince Lex]

I completely sympathise with your frustration but getting angry and swearing etc isn't going to get you anywhere. The guy on the other end of the chat in that example was just following whatever process he's supposed to follow, and deleting the game data is about the only thing he can tell you to do by way of technical support.

You don't lose your character data but you'd have to install the patches and DLC again. Yeah, that's a pain in the ass but IMO it's worth a try.

If you've spent actual money and not received what you were promised in return then I suggest you send an e-mail complaint to whoever it is that took the money and didn't give you the goods. By the sounds of it, PSN sold you whichever and due to connection/ a server glitch or whatever, you weren't able to redeem it. Whoever is responsible for the glitch is the one that owes you the money. Bioware? EA? Origin?

If you're looking for reimbursement, what you need to do is follow the advice of the advisor instead of fighting against it. I know from experience that customers who refuse to follow standard procedure get nothing in return.

I don't mean anything against you, and I totally understand your anger (I would be too), just giving you some friendly advice. I hope the situation works out for you.

[Velonix]

"you: is this going ot delete my character saves?
you: or any of my data at all.
you: the last time idid something like this my game data got deleted
Rahul: No, it will just clear the console cache.
you: that will delete my game files"
It actually doesn't delete anything but the DLC and once you re-download it, nothing has changed.