2 réponses à ce sujet

[Stoneton]

I've been having this problem for the past month or so.  I've gone through everything with Origin Support but my system checks out fine.  I am now on my second case with them, apparently with Secondary Support... but they are not being responsive.

What I started to notice was that when I was kicked from ME3 MP, Origin had pushed itself into Offline Mode.  True enough, I can just log in the Origin Client (no game) and wait... eventually it will force itself into offline mode.
I found a log for origin located at C:\\ProgramData\\Origin\\Logs\\Client_Log.html.  Each time I am forced off it indicates that it is due to an HTTP 403 error accessing  https://download.dm....igin/config.xml

Origin will then stay offline for an indeterminate amount of time.... but re-connect eventually.


What really burns me up is that if Origin goes offline while playing ME3, the game cannot maintain its connection to the Bioware servers... so I completely loose connectivity.  At this point there is little use trying to play ANY games through Origin as I will be disconnected.

I've tried looking for support everywhere, but no one seems to have this exact problem.  Figured I'd give it a post here.  Due to the log, I am thinking there is something wrong with the EA Origin Permissions/Authorizations that do not authenticate correctly.... if that is the case then I am SOL since that is an EA Administration issue.

Modifié par Straza, 11 septembre 2012 - 08:44 .

[Stoneton]

After weeks and weeks of silence, and my persistence with EA Support.... I can now confirm that my issue was caused by my EA Origin Profile becoming corrupt. The issue had nothing to do with my Game, Computer, Network, Internet Connection, or settings.

EA Support was able to reproduce the issue by logging into my account from their systems.

My issue is being forwarded to the next level of support, whom I hope can repair my Origin Profile.



Its been an incredible downer getting kicked from the game randomly. Especially when there are only seconds left in a Gold match and I loose all progress that would have been gained from that match.

[Raklin]

This is actually rather interesting - I haven't had this issue myself, but that idea that a profile can become corrupt on their end is unexpected.