I am also trying to get my Mass Effect 3 to be in english language (without success so far; physically i am in Russia, and that's the problem). I understand russian, but translation is tremendously poor. It melts my brain to read some parts of it, _especially_ in single-player campaign. Dialogs is not the problem, as they are still in english, and - thankfully, - subtitles are only optional feature. But all the texts in menus, galaxy map, skills descriptions, all the text lore of the game - i.e. all "text only" information in the game, - is a big part of the game, for me; and in russian, it's just simply ugly overall. No less.
I just had some live chat with Origin adviser. He was unable to help me. I would like to post whole talk i had with him in this forum, in hope that someone will be able to advice me on either, or both, problems i have.
In case this somehow violates some rules i was not aware about, - there are so many rules nowadays, hard to know them all, - i encourage and ask moderators to alter this post as they see fit, be it any edit they do, or removal, or anything else. I sure respect this place, but my options run short. Tried all i could before posting in here. This forum is quite possibly my last hope to solve problems i have with ME3...
And also, that talk i had in Origin live chat - is quite entertaining, too. Probably will make people smile about both me and the guy from Origin support... I don't mind.
Please pardon my awful english in it, i was typing in great hurry, and english is not my native language.
- copy-pasting starts here -
You are now ready to chat with Prashant.
Prashant:Thanks for contacting EA Help! My name is Prashant how may I help you?
you:hi.
you:I have two issues. Both with Mass Effect 3 game.
Prashant:Hello
you:1. "Final hours" content.
you:I recieved e-mail from EA-Russia@em.ea.com . Please confirm this is legit EA address.
you:Is it?
Prashant:May I have your EA account Email?
you:Sure. **********@*******.***
Prashant:May I please have your first and last name to update our database?
you:Not sure. Why exactly EA would need this information?
you:I mean, i sure am not Vladimir Putin, but what if i was? There are, sometimes, completely understandable reasons to keep playing games a private affair, if possible.
Prashant:As I have checked your account "***********@********.***", is a legal account, please do not worry.
Prashant:Thank you for contacting EA. Is there anything else I can help you with today?
you:Thank you. So, assuming e-mail from EA-Russia@em.ea.com is legit, problem is: it says i can get "final hours" content for free, and instructs to go into Origin, and enter <censored_due_to_public_posting> code. Which i did. Twice. Origin said to it, both times, that code is incorrect. Then i clicked "help". Then i was adviced to contact adviser with with this code.
you:So i do.
you:Please make it work, or send me working code. I am interested in "final hours" content.
you:Prashant?
Prashant:Are we connected?
you:Sure do. I still wait for your reply.
you:Can you, for now, tell me how long it would probably take to solve the problem i have? If it'd take significant time, please let me know.
Prashant:I am sorry, but I did not get your concern for which you have contacted us.
Prashant:Could you please be a bit more specific?
you:I can.
Prashant:Alright
you:Today, i got an e-mail message from ea.com, and it says i can get "final hours" downloadable content for Mass Effect 3 game,
Prashant:Where did you purchase the game from?
you:for free. To do so, message says to launch Origin, and enter this code into Origin "redeem product code" submenu: <censored_due_to_public_posting> . I did enter it, twice. It does not work. It says the code is wrong. I was adviced to contact game adviser to resolve this problem.
you:I got the game online, from ea.com site if i remember corrctly.
Prashant:May I know from where you have received that free code?
you:If you would read 3 my previous messages, then you will know from where i got that code. If you can read in english, that is.
you:I hope you can.
you:Precise mailbox which sent me said e-mail is, again, this: EA-Russia@em.ea.com
Prashant:I am sorry, we are not providing any free game code.
you:Again, this is the code not for any whole game itself, - but merely for downloadable content for Mass Effect 3 game.
you:precise name of downloadable content we talk about is: "Mass Effect 3: the final hours".
Prashant:I am sorry, but provided code is invalid, so please contact on that Email address from which you have received that code.
Prashant:Thank you for contacting EA. Is there anything else I can help you with today?
you:Yes.
you:There is one more thing.
Prashant:Sure
you:I'd like to have my Mass Effect 3 game to be in english.
Prashant:I am sorry, but game language can not be change.
Prashant:If you need help with anything else, please feel free to contact us anytime!
Prashant:Good Bye and take care.
you:wait.
you:If game language cannot be changed,
you:then perhaps new game copy, being english this time, can be bought?
you:Is this possible?
Prashant:Yes, you can purchase new game of English version.
you:Oh and by the way, game language can be changed. I am well aware about existance of multi-lingual versions of Mass Effect 3. Not in Russia, not officially, but fact is, such versions do exist.
you:Oh, very well then!
you:I'll be very glad to buy the same game twice... Not. But i'll do it.
you:Can you tell me HOW to do it?
you:I mean, how do i buy english version of Mass Effect 3? Last time i tried to do it from ea.com, i was unable to do it. It only offers russian version. Only.
Prashant:As Origin is region specific so you won't be able to purchase English version of game in Russia.
you:But you just said above that - quote - "you can purchase new game of english version". You said i can. I am in Russia. Quite obviously, from previous messages i sent to you.
you:Did you lie to me, or did you not aware, few minutes ago, that Mass Effect 3 can only be bought in russian in Russia?
Prashant:I am sorry, for this information.
you:I am just curious, did you intentionally trick me, or was simply not qualified to answer my question. Former is offense. Latter is not.
you:If you did try to trick me intentionally, then i will make a complain to EA international. If it was fair mistake, then i will not.
Prashant:I sincerely regret any inconvenience caused due to this issue.
you:I see. Can you please answer my last question?
you:I'll repeat it for you:
you:Did you lie to me, or did you not aware, few minutes ago, that Mass Effect 3 can only be bought in russian in Russia?
Prashant:I am sorry, for that wrong information.
Prashant:Is there anything else may I help you with today?
you:I know. You told me already. Again, i need to know: did you lie to me, or was it honest mistake - when you said i can get Mass Effect 3 in english, that is?
Prashant:I apologize for the inconvenience caused.
you:This truly is my last question. Please answer it definitely, in "yes or no" manner, it's all i need.
you:Did you lie to me, or was you mistaken yourself about buying english Mass Effect 3 in Russia?
Prashant:Repeated messages to EA Support such as these can be considered abuse of the support staff, which may lead to account action, including termination. Please review our Terms of Service should you have any further questions
Prashant:Is there anything else may I help you with today?
you:Giving your valued customers incorrect information, especially when it can lead to spending additional money on products which are, knowingly, are not fit for the purpose, can be considered money extortion, and be subject to civil and/or criminal prosecution. I think. Good bye, sir. It was a pleasure to talk.
Prashant:If you need help with anything else, please feel free to contact us anytime!
Prashant:Good bye.
The chat session has ended. Please contact us again if you need further help.
Modifié par Fins_T, 12 septembre 2012 - 04:21 .
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