Derek Hollan wrote...
It will be Jessica Merizan, Chris Priestly, and the rest of the community management team that will be reviewing the surveys.
For my part, when I am not actively working on one project or another, I flit about the MP forums bringing joy and happiness to all the good boys and girls. 
Incidently, the survey has gone around internally as well.
If people really want to see more of a dev presence then, here's a tip:
Developers are people too. The last thing they want to do is have people; telling them their job; telling them they suck; trying to cram their game-design / balance philsophy down their throats; or generally being jerks by saying things like, "BioFail can't patch worth a crap!", etc and the list goes on.
BSN is meant to be a place for civilized discussion. You can disagree with each other, certainly, but there is no reason for anyone to be a jerk about it. Although BSN's medium is the internet, this is supposed to be much more civil than the rest of the internet. I equate this to being our home and you are all guests in it. If you urinate in the potted plant, then you will be escorted out. On the same note, if you are an angry, uncontrolled individual, then you will likewise be escorted off the premises regardless of whether or not you have outright broken any of the rules. No one wants to engage that sort of person. No matter the excuse.
We have customer service personnel who specialize in dealing with irate individuals over disputes. As devs, we aren't customer service people. We would like to have more open discussions, but in much more controlled and civilized environments.
Ultimately, it comes down to the fact that no dev wants a negative experience engaging people on the forums but I think everyone can agree, at this stage, BSN does not have the safe feel it once did. Jessica, Chris, and the other BSN managers would like to see that happen again.
Devs can be a shy lot. If they feel threatened, they will scurry back to their dark, safe, cavernous environments, and eat chocolate, cookies, chips, and other comfort foods until the scary things go away before venturing out into the light again.
I am certain none of this comes as a surprise to anyone but, there you have it. We need to make this a safe environment in order for more dev sightings to occur.
Maybe not what you wanted to hear but, c'est la vie.
Cheers
2 things:
1. I get that, and I usually end up being a BW apologist on some of those things, like when people talk about bugs and whine about how long fixes take. I avidly avoid the story forums, because everyone there seems to just be filled with inconsolable rage towards Bioware, and it's exhausting just to see. The problem is, because this forum does exist, there's sort of a hidden sense, maybe an implication, that Bioware will be somewhat responsive to its fanbase when our concerns are voiced. When we don't hear anything at all about bug fixes and we don't even really KNOW what BW's balance philosophy is, it's sort of disheartening. I also get why you guys would want to stay out of certain discussions, because the fanbase is probably GOING to argue, and sometimes, it might be best for us all if we don't have the chance. Just explaining our side of things.
2. Where are the potted plants AT, anyways? I've been holding for hours.
Retour en haut
regardless,
