23 réponses à ce sujet

[Black_Claymore]

I just got Dragon Age for Christmas and was looking forwad to playing it, but I've run into a problem. My DVD Drive just doesn't appear to be detecting the disk, so I can't even install the game, let alone play it.

Is this simply a matter of having to get a new and more recent DVD Drive, or are there any kind of updates that could possibly help?

[csb1968]

I had a similar problem, this Knowledge Base article helped to resolve it:

support.microsoft.com/kb/314060

Also, disabling Windows7/Vista User Account Control during the install helps, as does installing to a directory other than Program Files (such as c:\\games\\Dragon Age).

Hope this helps.

[Black_Claymore]

Thanks for that.



It would seem that, according the program, "the media is not readable". I guess I'll have to get a new DVD-Drive then.

[Tyrax Lightning]

If your Motherboard has SATA ports, aim for a SATA DVD-Drive.

[Druhmheller]

Wife has same problem on her Vista machine. Can see the DVD drive no problem, so don't think the Microsoft KB article will be of help, as its the game disk itself that is not detected. In process now of running setup via our LAN as my machine has XP and installed with no problem. Sent in ? to tech support on the Bioware website. Hopefully someone there has a clue to resolve.

[Mithramuse]

No idea what the DVD drive is that can't read the disc, but is it one that cannot read dual-layer DVDs? DAO's disc holds 7.7GB per my PC, so it must be dual layer.

[862FD]

I'm bumping this because I'm having the same issue. I'll hear my DVDROM trying to read the disc but it just won't show up in My Computer. It'll spin up when I put it in the drive, then like this grinding noise a couple times, and then nothing. Doesn't scratch the disc at all. It will read other DVDs though without any issue (ie: spore, the saboteur, demigod). It just seems to have some sort of issue with Dragon Age. Its a fresh copy bought about 2 hours ago from Walmart. Haven't been able to even install it yet. Ideas?

Running Windows 7 as well.

Edit: Just for giggles I swapped out the DVD Rom with another one that I had sitting around here (both were IDE drives) and it loaded up the game so I'm installing it now.  Though with my luck this week, I probably won't be able to load up the games that worked heh.  But at least for now, I'm content.

Modifié par 862FD, 28 décembre 2009 - 09:11 .

[csb1968]

Try starting in safe mode and copy the install files to a temp folder. The KB article fixed the issue with my USB DVD drive, but not the internal one. It is definitely a Vista/7 issue, as my XP-based laptop reads the disc just fine.



There are related KB articles as well. If you have Norton 360 or other utility program, see if the utility displays a Code 19 error for any of your hardware devices and go from there using Microsoft's Knowledge Base for starters.

[Advocate02]

Hi folks, my wife has just encountered this problem on her laptop. (Acer Aspire 3650) She had a windows update that knackered sound in the game and after updating drivers for gpu, sound, dx etc. and nothing cleared it up I went for an uninstall/reinstall however, her bd-rom is not playing ball. It reads every other disc I throw at it but will not read DA. I tried the disc in my PC and it fired up no problem but will not even trigger an error on the laptop. It acts as if there is no disc in the drive. In a twist because it install when we first got it (christmas) and ran the game daily but now it just won't work.



Any help/advice would be great and many thanks in advance.

[jundice]

I presume windows 7 still does this, but in windows xp, if your dvd drive has read errors, the os increments a counter, and after a certain threshold, it will switch the drive into a slower fallback mode. eventually, the drive winds up in PIO mode, which often breaks copy protection, or rather copy protection breaks proper functionality in this mode. One symptom is that you can not get a directory listing of the disc. You can check the transfer mode by looking in device manager for the primary/secondary disc controller the dvd drive is attached to.



Google: PIO DMA windows



see also: http://www.microsoft...ge/IDE-DMA.mspx

[vguy]

I'm having this same problem too with EA disc. I usually have to open and close my drive a few times before it detects the disc. When I have the disc in the drive and I open up My Computer, I can hear my dvd drive working over time trying to read the disc. When I take out the disc everything is ok. Could this dvd/disc problem be what's causing my game to crash every 5 minutes during game play?

[Gorath Alpha]

vguy wrote...

I'm having this same problem too with EA disc. I usually have to open and close my drive a few times before it detects the disc. When I have the disc in the drive and I open up My Computer, I can hear my dvd drive working over time trying to read the disc. When I take out the disc everything is ok. Could this dvd/disc problem be what's causing my game to crash every 5 minutes during game play?

There seem to be a great many excuses for DA: O to abend (crash to the desktop), but that isn't one that seems to have been involved.  Some of us here believe that there are anti-copying tracks on rthe disks that cause troubles for some DVD drives (including the Plextors I have here).  My Plextors won't work for installing, but after successfully using my LAN to install from another PC's Sony DVD drive, I can use the Plextors for the disk check, and AFAIK, once the game is launched, the DVD can be ejected, so it's not being accessed any further. 

Before I get any flak over my description of my Plextors' behavior, I agree that I have heard of DVD drives that did work when installing, and then wouldn't work for the disk check. 

There are four or five options for the situation I ran into:
1.  Swap DVD drives around,
2.  Borrow an external DVD long enough to install,
3.  Copy the DVD to a folder and install from there,
4.  Install from PC to PC via interconnection,
5.  Use the hard copy game's CD-Key to obtain a digital download from the EA Store. 

Gorath
-

[Duskie]

I have the same issue. Running Win 7 64 bit on my laptop that meets all the spec. And with a DVD-drive that's never given me issues with anything else.

Installing just Origins and playing is not a problem. But after installing the 1.03 patch, the disk drive suddenly claim it can't find the disk when I try to start the game. I can browse the disk, I can open the files (no problems reading the EULA word files), but when I try to run the game it says there is no disk to run it from.

The Awakening disk it can't find at all, just spins it eternally. Tried both disks on my husbands computer, and they run perfectly. (He also run Win 7 64bit - but on a kind of maxed out stationary)...

I installed the patch while installing Awakening, and the Awakening disk it just didn't find at all, it refuse to believe it is there. So I tricked my laptop by sharing the disk-player on my husbands computer (yay for a stable network) and installing from there. When the installing was done, all of a sudden my laptop was willing to read the disk and I was able to finish Awakening.

Figured I'd start over again with another char in Origins, just finished Ostagar, and was hit with a BSOD - when I booted the laptop up again, it was the same old story - laptop can't read either disks, I can install from the Origins one and install Awakening from boyfriends computer, but now it refuse to be tricked, and the game is borked hard for me and my laptop. *sigh*

Modifié par Duskie, 14 mai 2010 - 07:33 .

[Levi28001]

Duskie does computer have troubles with any other disks?





If you look right above, gorath gave a list of things that could fix it or help.



There are four or five options for the situation I ran into:



1. Swap DVD drives around,

2. Borrow an external DVD long enough to install,

3. Copy the DVD to a folder and install from there,

4. Install from PC to PC via interconnection,

5. Use the hard copy game's CD-Key to obtain a digital download from the EA Store.



You seem to have tryed some, have you tried updating the driver on your disc drive?



My Computer>right click dvd drive> hardware> click dvd drive> propeties> update driver

(this may or may not work)



Could you also post the name of the dvd drive?



Furthermore, are you running anything such as poweriso, dameon tools etc... that could be tripping it out?

[Duskie]

Wow, fast answer



As stated above, my computer don't have issues running other disks, just these two, and the Origins disk only in combination with the patch.



1. It being a laptop, I don't have any other drives but the main DVD-drive.

2. I've done the external bit by sharing my husbands drive - that works for installing Awakening, and the first time I did it I was able to run the game from the disk in my own drive afterwards. After my last BSOD while playing though, that's not worked - even after re-install from husbands drive.

3. I have moved the game to a folder and installed from there. Installing was never a problem anyways, but even when installing from a folder it insists that there is no disk there when I hit "play". This goes for Origins with the patch only, and with the whole thing including Awakening.

4. Yes, well, same as 2. really - using hubby's compy I don't know anyone with an external disk drive...

5. Hm. Could I get the whole game as a download? And it will run from harddrive without disk?



I have tried updating the drivers - they are as good as they get apparently.



I DO have daemon tools installed, but it don't run unless I get it going - so it shouldn't interfere.



The DVD drive is a DVD A DS8A1P ATA Device.

[Levi28001]

I would say delete daemon tools and try to install. You can always reinstall it easy...

Besides that, yes you can get the game from the EA Store/Download Manager with your cd key. And no it doesn't require CD to play then.

Modifié par Levi28001, 14 mai 2010 - 08:06 .

[Duskie]

Aaaah - ok. Gonna try removing Daemon tools (though really not sure why it should interfere while not running?) and cross fingers



Next option will be to try download.

[Levi28001]

Daemon tools is really intrusive and maybe running even if you don't know it, I have had it to kill my OS before by it corrupting the .sys file... I only use poweriso now.

Modifié par Levi28001, 14 mai 2010 - 08:23 .

[Duskie]

Good to know.

[Edit after testing various installing methods] Still no difference. Going for the download now, just 4 hrs to go

Modifié par Duskie, 14 mai 2010 - 09:17 .

[neverdiephoenix]

I have the same problem. I have no problem running it on Vista. Recently upgraded to Windows 7 32Bit and it won't read my Dragon Age disc at all.

[neverdiephoenix]

Windows 7 is the problem. I downloaded it from EA, and it was really fast. 1.3 Mb/Sec

[sebban]

I have the same problem. Win 7 64-bit. My DVD-drive wont pick up the discs for DA:O or DA:O A. Every other DVD I try works like a charm, but those 2 wont work at all.



Since I have the CD-keys, where is this digital download you guys are talking about?



You know what bothers me the most? It's that ppl that pirate the game wont have these problems at all, while we that actually buy the game gets all the problems. Stop with these stupid copy-protections that doesn't stop the pirates but punishes the actual buyers!

[Gorath Alpha]

I didn't need it. I used a Sony DVD drive across my LAN. It's on the EA Store site, and exactly what you do or how, someone else will need to plug in the specifics . .

[TheRunehawk]

My imac superdrive keeps spitting it out. I play on Bootcamp windows 7. It did not have this problem with vista