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Unanswerable questions. No data in = no data out


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Just-Me

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Unanswerable questions. No data in = no data out

http://social.biowar...w_post/8982786/

I couldn't remember the title of this one, and it was an ME-2 thread

Gorath Alpha wrote...

                     It just amounts to wasted forum space
             
If anyone complaining about a problem doesn't choose to include data to use for diagnostics, answers just aren't possible.  PCs are not *anything* at all like game console systems.  OK, perhaps that really isn't new to you, but think how many totally inexperienced beginners a big hit game like this attracts.  There is almost nothing that is truly "standard" between various branded PCs, making the game developers' jobs very difficult, and requiring that warning labels be attached to game boxes for those games that have serious requirements (which included this one).

Let's also be sure at this point that you actually have used a SEARCH tool in here, so you might as well include mention of what criteria you used for that (the site redirector for Bing, Google, and Yahoo is the same for all of those: site:social.bioware.com..

In case you have misunderstood how to evaluate your PC compared to that game box label (and you may believe you do understand, and actually end up having been mistaken), we have no choice other than to start from that point.  Please fill it all in (if you have a problem with doing that easily, and are in the DA: O {and ME} Social Site Forums, do a search for "Basics" without the quote marks).  Mass Effects 2 includes its own Configuration tools that will reveal the information to you. 

Basic Hardware Specification Chart (Empty so far)

    Game Version:   9.- -  (also include expansions installed)
    Retail or Digital: Retail DVD / Digital Version Vendor
    Processor Manufacturer: AMD / Intel
    Processor Type: Athlon 64 / X2 / X3 / Pentium / dual core, Pentium D, i7 Quad Core, etc.
    Processor Core Speed: -.- GHz
    Operating System / Service Pack: Such as WindowsXP/SP2, Windows Vista/SP1, W7 etc.
    System RAM:  X.x  GBs
    Direct3D APIs dated:  (Dx9 version date)
    Video Card Manufacturer: Either ATI, or  nVIDIA, not including Intel (no support).
    Video Card Model: (examples only) Radeon  HD 5670 / Geforce GT240
    Video Card RAM: (example) 256 MBs
    Video Card Driver Version: (examples) Catalyst 7.10 / 196.21 (use numbers, not the word latest)
    Sound Card Manufacturer: Creative Labs of whatever make or brand
    Sound Card Model: SB XFi or whatever applies for your sound card
    Sound Card Driver date:
    Sound Card Driver Version: 4.34 (again, numbers please)
    DVD Type: (DVD/ROM or DVD/RW, SCSI IDE, etc.)
    Hard Drive Type: (SCSI, IDE, SATA)
    Free Disk Space:  C: 15GB (Indicate additional drive letters and amount of free space where game and saved files are located if you have multiple or partitioned drives).
    Power Supply:  (include brand and wattage rating of the power supply and amperage on the 12-volt rail for PCs). This information is usually available on a label on the power supply.

    Description: Describe your technical problem as best as you can
(Now quoting Bioware's Chris Priestley)

"      Problem Details

a.      When it comes to problem details, think about the five basic questions. Who? What? When? Where?
Why? Okay, so “Who?” doesn’t really apply here, but the others do.

b.     What? What is the nature problem that you’re seeing?

c.      When? When does the problem occur? Every time you engage in a particular action or only
after so many hours of play?

d.     Where? Where does the problem occur? Is the problem localized to a particular planet or does
it occur everywhere?

e.     Why? As much as possible, can you isolate the problem to a specific set of steps?

If you follow these guidelines, and provide the requested information when posting, it will increase the likelihood that someone will be able to help you diagnose the problem and find a solution."

(And this is only for the raw hardware variations.  Potential software conflicts are far more likely to be game play problems, and developers cannot test for all possible program loads.)

Please use standard business class punctuation, spelling, and paragraph breaks.


I wanted to post this because the most recent several questions here still need basic diagnostic data added.