I used to think the negative attitude and behavior on the BSN was unique to Bioware. But it is not. It is the same on the Blizzard forums. It is the same on the Bethesda forums. It is the same all throughout the game industry.
The general premise is that customers think they have a right to behave like ****s when they aren't satisfied. Customers are entitled to voice criticisms, but they are not entitled to throw tantrums and behave like spoiled brats. If you are old enough to be playing Bioware games, then you are old enough to behave and communicate like a civil adult.
As for the devs, frankly, I think they are fine. And I think the moderators are a bit too lenient. Blizzard and Bethesda, both giant developers, also have the same kind of spoiled brat forum community and they have much more active and strict moderation that shuts that childish bull**** down fast.
In my ~5 years in the Bioware forum community, I have never seen any developer act snarky or rude to a forum member who wasn't entirely deserving of it. Posters who communicate with civility are responded to with civility. It is a basic premise, yet one that many posters are unable to comprehend or unwilling to accept.
Modifié par scyphozoa, 29 septembre 2012 - 12:26 .