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Created DA:O Account With Wrong E-mail, And The Problems That Ensued


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#1
Rei Hitori

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As I loaded up DA:O on my 360 I made a grave error very early on. As I was asked to make an account, I keyed in my usual e-mail and password and went on my merry way. But as I later discovered that e-mail was linked to a profile I never used, instead of my usual Gamertag. 

Because of this, my game doesn't upload at all for the profile I want to play. I would simply use the other, but I have 23 hours already spents and I'd prefer to keep my usual profile. So how can I get the Game to stop auto-signing me in? Because of this I cannot create the right account to my e-mail. I've created a new e-mail, linked my DA:O to that e-mail, and changed my Windows Live ID to that new e-mail, but how can I actually resign in as that e-mail in game?

Also, my EA Account of that new e-mail will not let me add my Gamertag as a persona. Is this a key factor to the problem? In other words, do I need this: Gamertag-Linked to-EA Account-Linked to-Bioware Social Account in order to work? Or is the gamertag not required? Can I simply link it by resigning in? Thanks for the help, though I fear I'll be in school before it comes. Please prove me wrong.

12/30/09 EDIT: I finally got it fixed and without any help from the EA people. I might as well share the info so others won't have to depend on their quick and reliable service. The key issue I found out was the personas. Your EA Account  must be linked to your gamertag through the persona. My problem was that EA wouldn't let my original e-mail log in, so I had to get a new password, and it allowed me to log in.

It seemed the original e-mail wasn't linked to my persona. So I got pissed, and played AC 2. After a day, I relogged and voila, my gamertag was linked! Great networking, EA! As soon as it was linked, everything worked. So in layman's terms, Gamertag-linked to-EA Account-linked to Bioware Social Account and register the game and you should be set. For those hopelessly confused I hope this helps, though I feel a bit dumb for not figuring it out sooner, I blame EA's bad server.

Modifié par Rei Hitori, 30 décembre 2009 - 11:41 .


#2
trickfred

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Quick suggestion: http://help.dragonage.com/



Maybe EA support can help you attach your gamertag to the second account.



Also, try signing out of your gamertag while in the game - it should bump you back to the menu, and I believe you should see the prompt to log into your EA account in the lower left of the screen as well. Whether or not that will help, I have no idea.

#3
Zhris

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I did the same thing. I set up DA:O on my 'new' e-mail, and the rest of my account (including the stuff I got from Journeys) was on an old unused e-mail. I got on the site noted above, and they were able to help me through the online chat, my stuff was moved over in about 5 minutes. Good luck!