12 réponses à ce sujet

[dragaaan]

so i just got disconnected from a game and now i cant get online anymore. it says that either my email or my password are wrong. furthermore i received a mail from origin saying that my email has been changed.
i have not requested a change so i think i might need some help.
to be honest i do not think that my account has been hacked but i dont know anything else i could do now.

i apreciate any help

[phillip100]

dragaaan wrote...

so i just got disconnected from a game and now i cant get online anymore. it says that either my email or my password are wrong. furthermore i received a mail from origin saying that my email has been changed.
i have not requested a change so i think i might need some help.
to be honest i do not think that my account has been hacked but i dont know anything else i could do now.

i apreciate any help

Judging by the email you got from Origin, your account is very likely to be hacked. You need to get help from EA to get your account back as soon as possible.

[dragaaan]

thanks for the reply, ok so it seems possible :S
is this the right place to contact EA?

[dragaaan]

ok i somehow managed to change my origin password but i this enough?

[phillip100]

dragaaan wrote...

ok i somehow managed to change my origin password but i this enough?

Are you able to log into Origin again?

[frozzted]

This happened to me on Saturday, and today. Disconnected from a game, and I couldn't log back into Origin or BSN. Had to reset my password.

**edit** however my email to my account was never changed. but we're still having similar issues.

Modifié par frozzted, 16 octobre 2012 - 03:43 .

[nanotm]

ze problem is ze face crap and ze icrap wich are riddled wiht VIRI and information stealing systems, so people who knowing your a fan of something on facecrap can thus be data mineed and have your online accounts stolen

the way to fix this problem is generally stop useing facecrap or icrap/crapple products, reformat your hard drive to eliminate the problem of cross over contamination or hidden root files and tampered AV systems (some of those darling VIRI do this a lot) or if your feeling flush get a second HDD to do everything VIRI related on and then pull that out (hot swap caddy) and use a different one for all your actual account info stuff as well as things like playing games etc

and finally get a new email account (use random one on a different email provider) to associate with your "clean" device.

oh yeah when your doing the hdd change make sure to pull out the cpu and ram and cmos battery then plug the cpu/ram back in and finally the battery in order to purge any memory resident nasties


or just buy a second pc so you have a clean one for doing things on that involve money and a "dirty one" for things like itunes, random downloads /youtube (some people on facebook like to embed payloads into the funniest vids) facecrap etc so any keyloggers and other nasties wont be able ot info steal.

like i have a facebook account with a facebook only email and all the details are completly madeup and i only ever go on there on my laptop through seperate ip address, and i regularly have ot disinfect that system since by the time the av product is updated to detect the "new" strains its generally already riddled thanks to one or more of my kids and there habits of randomly clicking on photo's /video links on facebook

[Renegade Asari]

yeah hi no kidding, the fakebook not called fakebook for nothing i dont use it or twithead nothing but trojan mallware data mining kill your gaming accounts shennigans and fraud your visa 2 if you use one.

[Renegade Asari]

also if any site tells you you must log in with the fakebook or twithead ignore not worth the pain of buying new computer or redoing your accounts etc and starting over. also change your passwords every 12 months or sooner.

[dragaaan]

phillip100 wrote...

dragaaan wrote...

ok i somehow managed to change my origin password but i this enough?

Are you able to log into Origin again?

i was able to log in yesterday and managed to change my pw but now it is the same thing all over again and now when i enter origin and try to reset my pw i dont get the mail with the validation key -.-

[nanotm]

dragaaan wrote...

phillip100 wrote...

dragaaan wrote...

ok i somehow managed to change my origin password but i this enough?

Are you able to log into Origin again?

i was able to log in yesterday and managed to change my pw but now it is the same thing all over again and now when i enter origin and try to reset my pw i dont get the mail with the validation key -.-

if you didnt click the link in the bottom of the origin email to void the email address change then you would have lost your origin account to whoever was accessing it and changing the email address no matter if you changed the pasword or not, the only option now is to contact ea support and hope they reset the user data, i would suggest you start useing a different (clean) pc to setup and maintain clean accounts with like email, it's been years since i had this problem and that was down ot a facecrap hack which forced me to change all my online accounts although i contatacted micro****e and got lucky with it (they transfered all the data from my old account ot my new one whilst holding onto the blocked account and ended up taking down a large ecrime syndicate in conjunction wiht various other groups and law enforcement teams)

its not exactly unheard of for big companies ot get hacked especially games companies, thats why they suggest you dont save payment data on there services

[dragaaan]

first of all thanks for all the advice, i just contacted ea and we got all of it done, i have my account back i will clean up my pc.
the support was amazing

[Hav0c_uk]

Had the same a last couple of days couldn't login to origin or me3 and when i did login got kicked straight out with account in use on another computer I have now changed my origin password as well seems to have sorted it so far