19 réponses à ce sujet

[Bryan Johnson]

Hello all,

Some people who have completed did not instanteously received their commendation pack for operation bloodlust. We are aware of this issue and steps are already been made to ensure that you get your commendation pack.

For anyone who has not yet completed it, restart your game, and all will be working normally (ie complete the challenge and get the pack immediately).

Otherwise if you have completed it, and have visited the n7hq before 10:45 PST today you should be receiving your pack within the next few hours or so.

Re-Doing the challenge will not get you the pack, you have to wait

tl;dr: If not completed yet, restart game and then complete. If Completed and didn't get commendation pack, wait a few hours and we will get it to you.


Update: 5:00pm MST We are still working on this, note that anyone who encountered this issue I posted this thread (and did not reset their game), may not get their commendation pack until after the weekend.

Update: 6:30pm MST We have granted it to 443 people between xbox/pc/ps3. The last of the ps3 script is running, We will be reviewing more cases on Monday, for now everyone have a good weekend.

Update 12:00pm MST 10/22/2012: Please use the commendation help page http://social.biowar...m/me3wchelp.php

Update 4:45pm MST 10/22/2012: Explaination here http://social.biowar...dex/14576411/24

Modifié par Bryan Johnson, 22 octobre 2012 - 10:50 .

[Bryan Johnson]

Heggy wrote...

Bryan. Sticky this, surely?!

Ironically for these kinds of things, if they are sticked it is less likely to be read...

[Bryan Johnson]

Please keep issues on topic

[Bryan Johnson]

Also to those wondering about the website it is being worked on

[Bryan Johnson]

Rolenka wrote...

Bryan Johnson wrote...

Otherwise if you have completed it, and have visited the n7hq before 10:45 PST today you should be receiving your pack within the next few hours or so.

What does visiting the N7HQ have to do with it?

I got the notification that I'd completed it, did not visit N7HQ today, and did not get the pack.

I had the game running when the event started. But to be safe, I exited and re-entered multiplayer before trying it, though I still did not see the splash screen. I did the challenge anyway and got the notification after the match.

I know you said to sit tight; I'm just including the info for your own troubleshooting purposes, and I'm curious what the N7HQ has to do with it. And thank you for getting after this issue so quickly.

You had to visit the HQ at least once before then (any time), because the data of it being completed is easily accessible through the N7HQ but if you havent visited it, we dont pull the data.

[Bryan Johnson]

We are still working on this, note that anyone who encountered this issue after I posted this thread (and did not reset their game), may not get their commendation pack until after the weekend.

Modifié par Bryan Johnson, 19 octobre 2012 - 11:12 .

[Bryan Johnson]

I am told the script is currently running

[Bryan Johnson]

We have granted it to 443 people between xbox/pc/ps3. The last of the ps3 script is running, We will be reviewing more cases on Monday, for now everyone have a good weekend.

[Bryan Johnson]

Just a note, I said we would be reviewing cases, that does not guarantee you will get your pack Monday, there is some dependencies on external parties.

Modifié par Bryan Johnson, 22 octobre 2012 - 05:28 .

[Bryan Johnson]

Kogia wrote...

Does anyone know if we're supposed to do anything to get our name on a list of people who completed the weekend op, but didn't get a pack? When I had the same problem a couple of months back with another op I had to use live help, anyone gone down that route for this?

We will be providing instructions very shortly, it is just the start of our work day now. 
So please sit tight.

[Bryan Johnson]

 Please use the commendation help page
http://social.biowar...m/me3wchelp.php

[Jesse Reid]

You need to log in with the account that is linked to your gamertag. The account you are logged in with now has no association to your "Rehab Grimace" Xbox account.

You've previously signed in with that account and I've sent you a link to the profile you should be using.

[Jesse Reid]

I'm not saying you didn't get it. But since you have two EA accounts and your Xbox account is linked to the other one you have to visit the help page with the account that you play the game with.

[Jesse Reid]

DeadeyeCYclops78 wrote...

So i just got out of EA's live help chat, they cannot give the packs out today and told me to come back tomorrow night or wed. morning and they would give it to me... but at least i know i will get it.

Now that being said what about my N7HQ medal how do i get that fixed?

We are just pushing out a change for the help page that should fix your problem. Sometimes we don't get all the required fields written out to our database on PlayStation but we've got a workaround. I'll message you when it is ready.

[Jesse Reid]

And if you go to the help page does it work?

[Bryan Johnson]

Alright here is a explanation of what happened:
- Friday, the challenge was started (going forward it will be an automatic timer), this time we just rolled it out at about 11:00am local time.
- I personally completed the challenge at about 11:30am local time, noticed I did not get my commendation pack
- I escalated the issue up to our designer (who had the day off, so was contacted by phone), and a programmer (the primary programmer that deals with this was out of the office).
- Came up with a theory that the entitlements on the server were not updated (this is what grants your pack, as well as keep tracks of your past operations under challenges).
- Got the programmer to integrate the server configs from our TEST environment to our PROD environment (from that point forward things should have been fine)

To get the 400 people the pack who was having their problem, we checked on the website to see who had completed their challenge up until that point, some might have been missed, as I am not familar with the back end of the website. Note that the challenge data is tracked, through a different storage not the entitlement system that is why some people see they completed the challenge, but not on the past challenges.

In order to get the entitlement for those people we required sending off user ids to an external team (external to BWE) to run a script to grant those people their packs. Since this is slightly different than past challenges (before you would get it for all 3 platforms if you did the challenge on 1), it required granting it in a different way. This required changes to their script, which required a bit of development time, extra verification (both by them and us in our test environment, and in retail environment on a subset of accounts). Once it was good to go we started to run it (which meant staying late for some of us).

After friday we saw this thread began to grow, and determined that the best course of action would be to put up the help page, because the way we would be grabbing from the website was not its intended design and there might be edge cases, which cause users to slip through the cracks.

I hope this post clarifies our internal process a bit for you all. Basically nothing is "simple" there is a lot of moving parts, both internal and external. Not only that but we have our own test server and production server to try and keep track of.

[Bryan Johnson]

We have sent in a request as of an hour and a half ago for anyone who has used the help page to be granted in the next little bit.

[Bryan Johnson]

OneTrueShot wrote...

Bryan Johnson wrote...

We have sent in a request as of an hour and a half ago for anyone who has used the help page to be granted in the next little bit.

If I don't have my pack by say, late Tuesday, am I okay to forward you my N7HQ?

Got it. Could I still PM you regarding one of the events that hasn't tagged as complete in my manifest?

From N7HQ thread:

Q: Resurgence doesn't show up as a weekend challenge 
A: Technically resurgence only required you to have the dlc installed, it used a different system we are looking at a way to display it for people but as of right now it is expected you dont have it

[Bryan Johnson]

When you send a review ticket, we have to send that list of names into the external team that I mentioned. We are not constantly sending names we typically send once a day, the last time we sent was at about 4pm our local time.

Read OP if you want full explanation, but anyone who has put in a review ticket it after 4pm MST yesterday will not have been granted their pack yet. Should be within the next 24 hours.

[Bryan Johnson]

We sent in another list of people to grant to, so anyone up until about an hour ago should receive their pack in the next couple hours