Alright here is a explanation of what happened:
- Friday, the challenge was started (going forward it will be an automatic timer), this time we just rolled it out at about 11:00am local time.
- I personally completed the challenge at about 11:30am local time, noticed I did not get my commendation pack
- I escalated the issue up to our designer (who had the day off, so was contacted by phone), and a programmer (the primary programmer that deals with this was out of the office).
- Came up with a theory that the entitlements on the server were not updated (this is what grants your pack, as well as keep tracks of your past operations under challenges).
- Got the programmer to integrate the server configs from our TEST environment to our PROD environment (from that point forward things should have been fine)
To get the 400 people the pack who was having their problem, we checked on the website to see who had completed their challenge up until that point, some might have been missed, as I am not familar with the back end of the website. Note that the challenge data is tracked, through a different storage not the entitlement system that is why some people see they completed the challenge, but not on the past challenges.
In order to get the entitlement for those people we required sending off user ids to an external team (external to BWE) to run a script to grant those people their packs. Since this is slightly different than past challenges (before you would get it for all 3 platforms if you did the challenge on 1), it required granting it in a different way. This required changes to their script, which required a bit of development time, extra verification (both by them and us in our test environment, and in retail environment on a subset of accounts). Once it was good to go we started to run it (which meant staying late for some of us).
After friday we saw this thread began to grow, and determined that the best course of action would be to put up the help page, because the way we would be grabbing from the website was not its intended design and there might be edge cases, which cause users to slip through the cracks.
I hope this post clarifies our internal process a bit for you all. Basically nothing is "simple" there is a lot of moving parts, both internal and external. Not only that but we have our own test server and production server to try and keep track of.
Operation Bloodlust - No Commendation Pack - Follow up - Update 4:45pm
Débuté par
Bryan Johnson
, oct. 19 2012 06:26
Retour en haut
#577
Posté 22 octobre 2012 - 10:46
8 Bears
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Thanks Bryan, I look forward to my crusader or eagle
#578
Posté 22 octobre 2012 - 11:08
Metzeten
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Thanks Brian, I used the link on the other thread so I guess I can wait and see what the RNG gods decide to grace me with.
Though I'm still kicking myself for doing it so fast, I not only missed the instant pack but the wave of corrections you did
Though I'm still kicking myself for doing it so fast, I not only missed the instant pack but the wave of corrections you did
#579
Posté 22 octobre 2012 - 11:13
Reorte
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Thanks for the update, some solid information about what's going on is always reassuring.
#580
Posté 22 octobre 2012 - 11:21
JackKnife23
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so what do the early birds do now? just send in a ticket and hope for the best?
....:|
....:|
#581
Posté 22 octobre 2012 - 11:23
Bryan Johnson
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We have sent in a request as of an hour and a half ago for anyone who has used the help page to be granted in the next little bit.
#582
Posté 22 octobre 2012 - 11:25
VilyaEleni
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Bryan Johnson wrote...
We have sent in a request as of an hour and a half ago for anyone who has used the help page to be granted in the next little bit.
Yay! I just got mine so something went right.
Thanks
#583
Posté 22 octobre 2012 - 11:26
JackKnife23
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Nevermind just got my hurricane IX
#584
Posté 22 octobre 2012 - 11:34
MeLlamoDante
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This is what I get for my patience. A damn valiant III.
#585
Posté 22 octobre 2012 - 11:36
TheOmegastriker
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Thanks for heads up Bryan. (Love the avatar pic of Killer No. 2 from Bunraku btw). Ended up getting my pack about 15 minutes ago with a Valiant VI inside. Works for me.
#586
Posté 22 octobre 2012 - 11:38
KENNY4753
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ThanksBryan Johnson wrote...
We have sent in a request as of an hour and a half ago for anyone who has used the help page to be granted in the next little bit.
#587
Posté 22 octobre 2012 - 11:39
JMC002
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Just got my comm pack: Hurricane III!
#588
Posté 22 octobre 2012 - 11:39
7Banzai
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Just got my comm pack, hurricane 3 yey!
#589
Posté 22 octobre 2012 - 11:40
EekTheKat
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Yup, one just came in here too (PS3).
#590
Posté 22 octobre 2012 - 11:42
Everyday Martyr
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I just submitted my ticket. I hope that I can retrieve mine tomorrow at least (Xbox 360)
#591
Posté 22 octobre 2012 - 11:44
Len Lfc
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I just got my pack now. Thank you very much BioWare Devs!
#592
Posté 22 octobre 2012 - 11:49
ShAdOwxX19Xx
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just got my hurricane 6 thanks bioware
thanks bioware
#593
Posté 22 octobre 2012 - 11:52
Jamofend
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Just got mine, thanks for the hurricane 2
#594
Posté 22 octobre 2012 - 11:52
Bastila_Rules
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I also just got my Commendation Pack, with a Valiant IV. Worth the wait. Thanks for putting up with impatient gamers/fans!
#595
Posté 22 octobre 2012 - 11:55
OneTrueShot
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Bryan Johnson wrote...
We have sent in a request as of an hour and a half ago for anyone who has used the help page to be granted in the next little bit.
Got it. Could I still PM you regarding one of the events that hasn't tagged as complete in my manifest?
Modifié par OneTrueShot, 22 octobre 2012 - 11:56 .
#596
Posté 22 octobre 2012 - 11:59
Shepard VI
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I still have not gotten my commendation pack. Where is this help page?
#597
Posté 22 octobre 2012 - 11:59
Bryan Johnson
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From N7HQ thread:OneTrueShot wrote...
Bryan Johnson wrote...
We have sent in a request as of an hour and a half ago for anyone who has used the help page to be granted in the next little bit.If I don't have my pack by say, late Tuesday, am I okay to forward you my N7HQ?
Got it. Could I still PM you regarding one of the events that hasn't tagged as complete in my manifest?
Q: Resurgence doesn't show up as a weekend challenge
A: Technically resurgence only required you to have the dlc installed, it used a different system we are looking at a way to display it for people but as of right now it is expected you dont have it
#598
Posté 23 octobre 2012 - 12:05
nanotm
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serious question how many items are we meant ot get in one of thease comendation packs ?
#599
Posté 23 octobre 2012 - 12:05
megabug7
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Got mine now - Crusader IV and Bloodlust Award is now lit
Thank you
Thank you
#600
Posté 23 octobre 2012 - 12:06
OneTrueShot
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Bryan Johnson wrote...
From N7HQ thread:OneTrueShot wrote...
Bryan Johnson wrote...
We have sent in a request as of an hour and a half ago for anyone who has used the help page to be granted in the next little bit.If I don't have my pack by say, late Tuesday, am I okay to forward you my N7HQ?
Got it. Could I still PM you regarding one of the events that hasn't tagged as complete in my manifest?
Q: Resurgence doesn't show up as a weekend challenge
A: Technically resurgence only required you to have the dlc installed, it used a different system we are looking at a way to display it for people but as of right now it is expected you dont have it
Oh, that about nails it then. Thanks.
