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Ban Wave 5 - Oct 19th, 2012


8 réponses à ce sujet

#1
Ernest Tse

Ernest Tse
  • BioWare Employees
  • 39 messages
Over the past month we received many reports of players gaining unfair advantages in Mass Effect 3 Multiplayer by exploiting the game using the infinite missile glitch, the invincible vorcha glitch, changing their weapon stats, modifying game credits and XP rewards gained per match etc.

All reports sent to ME3MPCheaters@BioWare.com have been investigated by our team and today we banned an additional 731 players from Mass Effect 3 Multiplayer. We do not condone exploitation and we will continue to take decisive action against those who violate our policies. We wish to keep Mass Effect 3’s online environment engaging and its leaderboards legitimate.

For more information on our cheating policies and procedures, please visit our Cheating Compendium & News forum:

http://social.biowar...index/13575450/

If you have been banned and believe an error has been made, please contact ME3AccountAdmin@BioWare.com and your case will be reviewed.

We greatly appreciate and would like to thank our Mass Effect 3 Multiplayer community for bringing a lot of these cases to our attention and helping us maintain a positive online environment. If you suspect someone is exploiting multiplayer, you can send a report to ME3MPCheaters@BioWare.com.

Regards,
Ernest Tse

Modifié par Ernest Tse, 22 octobre 2012 - 03:42 .


#2
Ernest Tse

Ernest Tse
  • BioWare Employees
  • 39 messages

k1ngl1ves wrote...

BACON4BREAKFIST wrote...

It still looks like a known cheater on xbox is still playing...
http://social.biowar...E&platform=xbox


Yep.  He's the biggest culprit!  I sent in an email with pics about him too.  Maybe he's blowing Ernest?  Only logical explanation...:huh:


Woh! What???!!! Excuse me? Is this true? Why am I not aware of this?

#3
Ernest Tse

Ernest Tse
  • BioWare Employees
  • 39 messages

k1ngl1ves wrote...

Ernest Tse wrote...

k1ngl1ves wrote...

BACON4BREAKFIST wrote...

It still looks like a known cheater on xbox is still playing...
http://social.biowar...E&platform=xbox


Yep.  He's the biggest culprit!  I sent in an email with pics about him too.  Maybe he's blowing Ernest?  Only logical explanation...:huh:


Woh! What???!!! Excuse me? Is this true? Why am I not aware of this?

Just trying to catch your eye on this matter.  Success?...:whistle:


It has caught my attention;), but becareful next time you talk about a BSN moderator. A comment like that could very well get you banned from BSN:devil:.

#4
Ernest Tse

Ernest Tse
  • BioWare Employees
  • 39 messages

k1ngl1ves wrote...

 @Mr. Tse:

Truce...? :blush:


Don't worry, I don't hold grudges...much.

#5
Ernest Tse

Ernest Tse
  • BioWare Employees
  • 39 messages

Domiel Angelus wrote...

My question more is with all of these ban waves, why did PS3 only get roll backs when they had people doing the commendation box / infinite credit glitch? Just rolled everyone that exploited that back and didn't hear or see any posts about people getting banned for it.


Don't quote me on this, but from what I understand this glitch only affect PS3 players who were new to ME3 the week before Operation Alloy (I think it was alloy, i could be wrong) and it's commendation packs. So I guess we felt it wouldn't be fair to ban players we knew were new to ME3 Multiplayer at the time.

#6
Ernest Tse

Ernest Tse
  • BioWare Employees
  • 39 messages

Oz not Ozzy wrote...

Ernest Tse wrote...

It has caught my attention...

Well now we have it, would you care to pass comment on some of the matters raised following your reference to the legitimacy of the leaderboards?

I would, in particular, like to refer you to the post I made at the top of page 2 of this thread and the very serious questions I raised concerning the removal of cheaters from the leaderboards.


Yes, normally after a ban wave we reset the banned players' N7 rating to keep the leaderboards clean of cheaters. The problem now is that we have a N7 leaderboard and a Challenge leaderboard. The Challenge leaderboard is more complexly tied to the player's progress data and we are currently investigating this part. We want to understand how the system handles the results of reseting someone before we do so, to avoid potential problems.

EDIT: fixed spelling error

Modifié par Ernest Tse, 23 octobre 2012 - 05:40 .


#7
Ernest Tse

Ernest Tse
  • BioWare Employees
  • 39 messages

RebelTitan428 wrote...

ok, i just wanted to clear this up.


Bioware, you have just banned another 731 people from multiplayer.
by doing so you have essentially banned them from your game, as we all know the only replayability is in the MP.

you've likely banned at least that amount in the previous patches as all your more recent patches aimed to rid the game of these game exploits.

so we'll say roughly 2000 people have been banned from MP, and my guess getting rid of the game itself soon followed.

you've lost many, many fans over the fact that the game is incomplete, poorly developed, and an ending filled with unoriginal ideas taken from other sci-fi works.

i'm guessing in the coming weeks more people will be banned for cheating, more people will get rid of their copies because like i said above the game is incomplete, poorly developed, and has the worst ending in gaming.

then there are people like me, who bought ME1 on release day, loved it, and moved on to ME2, enjoyed it, then bought ME3. Where we were disoppointed beyond words. And with each passing day, we care even less, and with continued business practices that are borderline pathetic.


day by day your fanbase shrinks, and your only solution is to ban people for exploiting game mechanics your developers are to lazy to fix.

maybe instead of making new MP character, or new MP maps, or new Hazards or new weapons, or some stupid SP DLC or the N7 HQ, you should fix the issues that already exist.

if you dont want people to cheat, dont give them the tools to do so.
you allowed the game to be sold with these problems, and i think it's time you fix them


It's unfortunate that you feel this way, but it offends me that you are so quick to undermine all the hard work put into the Mass Effect franchise from all the people here at BioWare. Please don't be so quick to judge when you've only seen the unsightly cracks at the tip of the iceberg.

Also, you (and many others) seem to assume that we exclusively ban people for missile glitching. NOT TRUE. There are those who change game files, whether downloading certain programs, digging into the game files, or making programs of their own, to give themselves an unfair advantage and ultimately terribly ruining not only the multiplayer experience, but potentially breaking certain components of the game for many others. We do not have direct control (no pun intended) of these cheater's actions and fixing the glitches won't affect their behaviour in the game.

In my honest opinion, which doesn't neccessarily represent BioWare's point of view, creating more single player and multiplayer content has the ability to positively affect 100% of the player base for ME3 (all who chooses to participate) and keeps the game fresh and exciting, whereas dealing with cheaters and glitchers will affect only those who are unlucky enough to come across them. Not saying that cheaters and glitchers aren't a problem (thats why I'm here), but these kinds of in-game behaviour is hard to avoid and should not be left alone.

Even though you are entitled to have your opinions and arguments, at least have the decency to make them more constructive and not base them on misinformed assumptions. But if it was your goal to offend me, job well done.

Modifié par Ernest Tse, 01 novembre 2012 - 09:43 .


#8
Ernest Tse

Ernest Tse
  • BioWare Employees
  • 39 messages

RebelTitan428 wrote...

Ernest Tse wrote...

RebelTitan428 wrote...

ok, i just wanted to clear this up.


Bioware, you have just banned another 731 people from multiplayer.
by doing so you have essentially banned them from your game, as we all know the only replayability is in the MP.

you've likely banned at least that amount in the previous patches as all your more recent patches aimed to rid the game of these game exploits.

so we'll say roughly 2000 people have been banned from MP, and my guess getting rid of the game itself soon followed.

you've lost many, many fans over the fact that the game is incomplete, poorly developed, and an ending filled with unoriginal ideas taken from other sci-fi works.

i'm guessing in the coming weeks more people will be banned for cheating, more people will get rid of their copies because like i said above the game is incomplete, poorly developed, and has the worst ending in gaming.

then there are people like me, who bought ME1 on release day, loved it, and moved on to ME2, enjoyed it, then bought ME3. Where we were disoppointed beyond words. And with each passing day, we care even less, and with continued business practices that are borderline pathetic.


day by day your fanbase shrinks, and your only solution is to ban people for exploiting game mechanics your developers are to lazy to fix.

maybe instead of making new MP character, or new MP maps, or new Hazards or new weapons, or some stupid SP DLC or the N7 HQ, you should fix the issues that already exist.

if you dont want people to cheat, dont give them the tools to do so.
you allowed the game to be sold with these problems, and i think it's time you fix them


It's unfortunate that you feel this way, but it offends me that you are so quick to undermine all the hard work put into the Mass Effect franchise from all the people here at BioWare. Please don't be so quick to judge when you've only seen the unsightly cracks at the tip of the iceberg.

Also, you (and many others) seem to assume that we exclusively ban people for missile glitching. NOT TRUE. There are those who change game files, whether downloading certain programs, digging into the game files, or making programs of their own, to give themselves an unfair advantage and ultimately terribly ruining not only the multiplayer experience, but potentially breaking certain components of the game for many others. We do not have direct control (no pun intended) of these cheater's actions and fixing the glitches won't affect their behaviour in the game.

In my honest opinion, which doesn't neccessarily represent BioWare's point of view, creating more single player and multiplayer content has the ability to positively affect 100% of the player base for ME3 (all who chooses to participate) and keeps the game fresh and exciting, whereas dealing with cheaters and glitchers will affect only those who are unlucky enough to come across them. Not saying that cheaters and glitchers aren't a problem (thats why I'm here), but these kinds of in-game behaviour is hard to avoid and should not be left alone.

Even though you are entitled to have your opinions and arguments, at least have the decency to make them more constructive and not base them on misinformed assumptions. But if it was your goal to offend me, job well done.




it is not, nor was it my intention to offend.
so regarding that i apologize.

Now i do not work in gaming, nor do i work in business, so to say my assumptions are misinformed would be correct. But one thing i am is a customer.
So i have to ask, how would you feel if you spent $80 on something full of errors.
Would you purchse a book if it were missing chapters?
would you purchase a computer if you knew it did not perform the functions as advertised.

perhaps lazy was a strong word, and perhaps it is an word that would not best describe your talents, so again i apologize.
But to this day there is still no fix on the face import bug, despite numerous posts from Bioware officials claiming otherwise.
EA Tech Support has offered me two solutions to this problem. One being that i use a PC mod, despite me telling them i am on a console, and do not feel i should spend another 20$ on a USB. And secondly, To delete my save files and start from scratch.

As i mentioned above and through out my intentions are never to offend, and for that i am truly sorry.
I just feel as someone who has invested quite a lot of money into your game and the series, and have now waited patiently over 7 months i should have recieved the product i paid for.

thank you for your time, and thank you for caring.


Firstly, comparing game errors to a book missing pages...lets not even go there since its arguing apples and oranges.

Secondly, "full of errors" is a bit extreme, I admit there are errors, but the amount of stuff that works properly in the game heavily outweighs these errors. It would actually be more accurate to say the game is "full of technical correctness".

Thirdly, I don't see how being a customer makes it okay to behave immaturely (unless of course you are actually a kid, then I guess it would be somewhat acceptable).

Furthermore, I would assume you've completed the single player campaign even if your Shepard's face was not how you liked it (correct me if I'm wrong, potentially you could've just jumped on the ban wagon of hating ME3's ending without actually playing it), and you also have access to multiplayer (unless you've been banned for cheating). Given this information, you would also have access to all the free Multiplayer DLC and the weekend challenges/events. Plus, you are a part of the BSN community and have access to the N7HQ. If you still feel like you haven't got your money's worth after all this (which you yourself have listed by the way), then you have to actually start playing the game you bought or stop setting impossible expectations then hating BioWare for it.

I would imagine there will be even less people playing the game if, like you desire, all this new content wasn't created, but have perfectly patched all the bugs in the game. Heck even the missile glitchers won't play since there won't be anything new to unlock. Moreover, simply suggesting for BioWare to just focus on fixing the bugs is so selfish and self centered. I would like to stress my point earlier that releasing new content will give something new to 100% of the player base that are able and willing to participate and fixing bugs will only satisfy those who unfortunately comes accross them, are bothered by them and/or exploits them. Its also not like we ignore the bugs entirely either.

Lastly, this forum is about bans and ban waves, single player bugs and EA Customer Support comments go elsewhere.

I have to say though, this rant is not completely directed at you personally. It is more directed at the people like you, who seem to dwell on some of the negative aspects of the game and make insulting comments based on incorrect or false information. These kinds of inconsiderate, disrespectful and immature behaviour is what ultimately makes it hard for BioWare employees (like me and likely many others) to be motivated into socializing with fans through these forums.

Modifié par Ernest Tse, 02 novembre 2012 - 04:58 .


#9
Ernest Tse

Ernest Tse
  • BioWare Employees
  • 39 messages

MittelBienchen2 wrote...

Ernest Tse wrote...
[...]
These kinds of inconsiderate, disrespectful and immature behaviour is what ultimately makes it hard for BioWare employees (like me and likely many others) to be motivated into socializing with fans through these forums.

I can very well understand how you feel.

But you should not only look at the posts that blame BioWare for whatever cause and are immature, disrespectful and inconsiderate.

You also should look at all the positive, enthusiastic, even loving feedback given to BioWare in a lots of other threads. These should easily outweigh the negative ones, so that the latter should be neglegible.

But it is clear that you cannot negate these, if they appear in one of the threads you are responsible for. And it is also clear that the fact that one of your tasks is to give us news on banned persons per se has a high probability that it will result in critics as well.

I nevertheless think it is the more necessary for you and those BioWare employees with tasks that will not always result in pure joy from the perspective of the gamers to socialize with your fans through these forums because only by talking to us you can make yourself understood better, more of the iceberg can be seen and by exchanging facts quite some persons would stop whining and complaining as they are doing now.

I <3 BioWare and its employees who bring us so much fun, diversity and fresh stuff on an ongoing basis!



Actually, I do often see good forum posts here and there, I guess I should have mentioned that. Some of them fun and funny, some supportive, some creative, and some well thought out and critical. I've seen quite the variety.

I guess, like you implied, the posts about cheating and banning usually start out with a negative connotation, which leads to a lot of negative posts.