56 réponses à ce sujet

[newton]

I have the following:

RADEON 9800 SERIES
VRAM 256 MB
ati2dvag.dll CATALYST 07.7 [6.14.10.6706]


I get the message in the title when I hit "play" for the game. Can anyone help me????

[BoomWav]

Well.. go to a computer store and buy a new "supported" video-card.

[newton]

According to the information I get from Bioware, this "is" a "supported" card.



System Requirements

=====================================================================



Windows XP

----------

OS: Windows XP with SP3

CPU: Intel Core 2 (or equivalent) running at 1.6Ghz or greater

AMD 64 (or equivalent) running at 2.2Ghz or greater

RAM: 1 GB or more

Video: ATI Radeon X850 128MB or greater;

NVIDIA GeForce 6600 GT 128MB or greater.

[DarthMuffin]

Could it be a driver issue? And does it prevent you from playing the game at all?



My card (HD 3650) wasn't recognised by Oblivion but I could still play it.

[newton]

Yes, it prevents from playing at all. Am going to attempt to update the drivers and see what happens.

[Saberth]

um the 9800 series of ati video cards is actually older than the x850. So you need to buy a supported video card. Sorry

[GordonJ]

Catalyst 07.7 you know that's July 2007, I see Cat 09.8 are available so they might help you.

Also 9800 series <<<<<<< X850 series so I'm not sure newer drives will help you anway.

[newton]

Thanks for all of your replies mates. Guess I gotta get a new driver then.



(Will try the 9.8 update first and cross my fingers).

[ZaxTheGrey]

Is there any switch or parameter i can use to play with an unsupported card? Many games allow you to play, even if the performance is a bit slower. Anything like that in DA:O?

[Gorath Alpha]

No such option has ever become general public knowledge.  That's one thing.  I'll get to the other in a moment.  This error message is occasionally triggered by a failed communication link among the softwares dealing with the game's graphics, in a few cases. the video drivers, but more commonly, Direct3D, in the form of Dx9.  Uncommonly, it might be the PhysX functions.  Least commonly, some part of the game's code is corrupted and the game itself must be reinstalled.  If you do have a supported video card, and do understand how those components are related to the requirements, try those graphical elements' reinstalls in that order.

NEXT, it makes no difference in playing the game if the card is new enough to pass the test for SM-3 pixel shader functionality, if it is nevertheless too slow to support smooth animation.  Because nVIDIA in particular always tended to choose non-descriptive video card names, few people find it easy to know which cards are usable for slow and sputtery type animation, versus which handle the graphics smoothly and attractively.  There is a card-ranking message thread here:

Video Card Shader Performance Rankings (DA: O):
social.bioware.com/forum/1/topic/58/index/128343

The final "thing" about the current thread is that this has alway been Tech Subject thread material, and therefore was always Off Topic while it was still filed in the General Game subjects forum.  There is a separate Tech Forum for self-help questions (and in the time that passed after I wrote that, a moderator has moved the thread to where it belonged -- very good, and I have edited what I wrote to suit the new situation). 

Thank you, Admin / Mod, whoever.

Gorath
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Modifié par Gorath Alpha, 17 janvier 2011 - 07:14 .

[Tehuto]

Yeah if you are having compatibility issues, you should update your drivers before posting to a forum.



That said, if you are looking for a new card, I just bought an NVIDIA GeForce 9600 GSO made by EVGA on newegg.com for $60 after rebate. It's not the newest video card out there, but it runs this game on "high" detail settings flawlessly. Great bang for your buck. Hope this helps.

[EXTINCTION XL]

good advice on the NVIDIA 9600 that's what I have and it works perfectly in every game I've tried so far.

[LevTrinXII]

I have the same card and the same problem. So a new card will probably be the solution.

But isn't the fact that it has 256 RAM enough to be able to play it anyway? Isn't that the most important aspect of the video card?

[Gorath Alpha]

This thread was STILL an Off Topic Subject when I wrote the answer below ten days ago (and has been moved now).

newton wrote...

RADEON 9800 SERIES
VRAM 256 MB

The minimum pixel shader is the first notch of SM3, from Dx9.0"b", which was introduced on the Radeon X700 to X850 the next year aftter the OP's card.  The Dx9 cards from Radeon's 9000 generation only had SM2 pixel shaders (Dx9.0"a").  Right now, the least expensive AGP card Newegg has that is able to run this game is a lovely X1950 Pro for $70, but it started out as a high end card, and is now "Medium" due to the onrush of technological progress. 

It needs a great deal more current from the 12 Volt circuits of the power supply than any stock brand named PC is going to have, which doubles the effective price, since a $60 - $80 power supply is needed. 

LevTrinXII wrote...

I have the same card and the same problem. So a new card will probably be
the solution.   But isn't the fact that it has 256 RAM enough to be able to play it
anyway?  Isn't that the most important aspect of the video card?

Not at all.  It is the very LEAST important item. 

GPU Core Speed, RAM Speed, Memory Bandwidth, and count of shader processor units are where the performance comes from. 

Here's a relatively decent older video card, used, listed on eBay for a Buy it Now price of $35, with shipping.  It's a Radeon X1650 Pro: cgi.ebay.com/ATI-Radeon-X1650PRO-IceQ_W0QQitemZ290372881797QQcmdZViewItemQQptZPCC_Video_TV_Cards

Gorath
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Modifié par Gorath Alpha, 04 décembre 2009 - 10:20 .

[LevTrinXII]

Off Topic, but a very comprehensive answer!

Thanks

[Derengard]

You might get an inexpensive new desktop that runs this game well enough. Many new medium-range and low-end cards should handle this game. A 500€ desktop can be as good as a 1500€ "gaming"-laptop.

[richpb7]

I just got this - with brand new drivers. Less criticism perhaps, more understanding? Not everyone is new to this lark.



P.S. I posted here as the result of a search from within the Technical Support forum. If the paths between content created by the website designers are out of kilter with the users of the system, for god sake don't blame the users. If you don't understand that sentence please don't respond. If you do please change how it works.

[JironGhrad]

richpb7 wrote...

I just got this - with brand new drivers. Less criticism perhaps, more understanding? Not everyone is new to this lark.

P.S. I posted here as the result of a search from within the Technical Support forum. If the paths between content created by the website designers are out of kilter with the users of the system, for god sake don't blame the users. If you don't understand that sentence please don't respond. If you do please change how it works.

If you have the same graphics card as the OP, then the answer is simply that the Radeon 9800 series card is not supported in any form.  The Radeon 9800 came out around 2003 and is simply too old to run the game.  It'll install fine but even if you toggled off (somehow) the hardware check, it doesn't have the necessary hardware to make the game run.

[Gorath Alpha]

Derengard wrote...

You might get an inexpensive new
desktop that runs this game well enough. Many new medium-range and
low-end cards should handle this game. A 500€ desktop can be as good as a
1500€ "gaming"-laptop.

That sort of advice should be
much more specific.  The low end of the current Radeons includes the HD
5570, which is a greatly different kettle of (good, tasty) fish from an
nVIDIA Geforce G.210 (old, rotting, stinks)! 

richpb7 wrote...

I just got this - with brand new drivers. Less criticism perhaps, more understanding? Not everyone is new to this lark.

P.S. I posted here as the result of a search from within the Technical Support forum. If the paths between content created by the website designers are out of kilter with the users of the system, for god sake don't blame the users. If you don't understand that sentence please don't respond. If you do please change how it works.

Ten days ago, the entire thread was in the General Game subjects forum.   It's been moved from there at some point after that. 

The drivers do not have the magical ability to physically change the hardware.  They are, however, the easiest thing to change if your system actually has a correct video card, but reports otherwise to the game.  The more likely cause in that situation is the Direct3D APIs have been corrupted, requiring the reinstall of Dx9.  Both Vista and Windows 7 require Dx9 to run this game, and a copy is provided for you on the game disk. 

If reinstalling video drivers and Dx9 do not cure the symptom for the owner of a PC with a proper card (be sure you understand the nomenclature of the video cards), then the game's own graphics files are bad, and the game must be reinstalled. 

P. S.  Regarding that "nomenclature", please see the RANKINGS list, and take note of the "n600" performance codes in the names of usable cards (600 and up as the last three digits). 

social.bioware.com/forum/1/topic/58/index/128343

Gorath
-

Modifié par Gorath Alpha, 19 mai 2010 - 12:16 .

[richpb7]

There's nothing wrong with my hardware - I don't intend to go into detail, you'll just have to take my word for it. A roll back to the previous drivers has fixed the problem for me, so there's either something wrong with the latest Nvidia Windows 7 64 bit driver release for the 200 series, or the Dragon Age hardware detection code. Thankfully that's somebody else's problem.



Perhaps in future the detection code could at least allow you to proceed into the game, considering that it might actually have cocked up itself.

[GeoBlack]

same problem with HD5970 card and fresh drivers (((

on my old 4870X2 it worked without problems(((

[henano]

I keep getting a massage saying

failed to detect a support video card

can anyone help me solve this problem

[JironGhrad]

richpb7 wrote...

There's nothing wrong with my hardware - I don't intend to go into detail, you'll just have to take my word for it. A roll back to the previous drivers has fixed the problem for me, so there's either something wrong with the latest Nvidia Windows 7 64 bit driver release for the 200 series, or the Dragon Age hardware detection code. Thankfully that's somebody else's problem.

Perhaps in future the detection code could at least allow you to proceed into the game, considering that it might actually have cocked up itself.

Based on your comments you don't have the same card as the OP.  You have the NVIDIA 9800 which is nothing like a RADEON 9800.

henano wrote...

I keep getting a massage saying
failed to detect a support video card
can anyone help me solve this problem

If you want help, we're going to need all the system specifics.

Basic Hardware Specification Chart (Empty so far-Shamelessly stolen from Gorath, tyvm)

Processor Manufacturer: AMD / Intel
Processor Name / Type: Athlon 64 / Pentium / C2D / dual core / quad, etc.
Processor Speed:  ?.? Ghz (or AMD Performance Number)
Operating System / Service Pack: WindowsXP with SP #?, Vista ? (Oh, no!) Windows 7?
Graphics Card: Ati / NVidia (nothing else will do)
System RAM: ? ? GBs (MBs, if less than 1024)
Sound Card Manufacturer:
Sound Card Model:

[TKD Ben]

What a waste of money. Mine won't take my video card either. These things should come with the game or we should get our money back.

[Gorath Alpha]

TKD Ben wrote...

What a waste of money. Mine won't take my video card either. These things should come with the game or we should get our money back.

ROTFLMAO!  You should try to sue the school system that failed to teach you about warning labels, and the instructor who allowed you to pass Computer Literacy without being computer literate!

Modifié par Gorath Alpha, 27 juillet 2011 - 04:10 .