21 ответов в этой теме

[TheInquisitor]

When I go to sync profile it says I have no dragon age origins data uploaded.
But I am always logged in on the same account while playing the game. 
How can I fix it?

[Jesse Reid]

For those of you having problems, did you play Dragon Age 2 before playing Origins?

[Jesse Reid]

Riverdaleswhiteflash wrote...
In my case, no.

You have 3 different Dragon Age profiles make sure you are selecting the right one.

[Jesse Reid]

TristanHawke wrote...

I have contacted them around 3 times now and they just keep 'escalting it' and say they will contact me via email. But it's been weeks now and nothing...

Can you send me an PM? I think I know the cause of your issue but it involves changing some things on your account and that is best done privately.

[Jesse Reid]

I've been able to get the following profiles working:
Mercstatus
Xalazarr
Dragonword
NicoNazgul
Riverdaleswhiteflash
BASTAFUNK
Klokateer

If you still see a problem let me know.

For TristanHawke and Detroh1 your best bet is probably contacting support and asking them to create you a new "dragonage" persona. Dragon Age 2 creates a persona name that is too long for Dragon Age: Origin to recognize.

For Isairis can you PM me with more details on your problem? Please include the email address you use when playing the game.

For emeraldtrader I can only help with website support problems and it looks like your profile is ok on the website. If not please reply with more details.

If I missed anyone please reply and I will look into your profile when I get a chance.

Сообщение изменено: Jesse.Reid, 29 Ноябрь 2012 - 11:56 .

[Jesse Reid]

OdanUrr you have the problem with having played Dragon Age 2 first. If you ask customer support to create you a new "dragonage" persona it should fix the problem.

[Jesse Reid]

If you are playing on PC some of the items will require you to download an installer. Check your registered game entitlements page.

[Jeff Rousell]

An issue where people were getting the "Profile not found" error, when trying to sync/view their DA:O data has been fixed. Please try clicking the "sync my profile" link again and let me know if it works or if you are still having problems.

There is still an outstanding issue where if you played Dragon Age II before playing Dragon Age: Origins your profile still may not sync.

[Jeff Rousell]

Jeff Rousell wrote...

My profile still doesn't exist. go.bioware.com/dragonage/playerprofile/it-it?token=XXXXXXXXXXXXXXX :-( If I go here http://social.biowar...na_id=300117602 as before I can see the achievements just loaded, but not the new characters. Also, I am unable to see the links for redeemed codes.
Well, I am even unable to see the "sync my profile" button on this site. It's there for Xbox and PS3 (that I don't have) but not for the PC game (that I have). It's a bit strange... :-/
What should I do?

Edit by mod: removed token as it can be used to login to your account.

Your profile appears to be working or at least it did at some piont.  If I go to http://social.biowar...&nid=2335249918 I can see you have 1 character named Ayvlis.  As for new characters they don't appear to be uploading from the game.  Can you try going into Dragon Age: Origins and manually uploading a screenshot?

The "sync my profile" button is only there if your profile has never been synced.  If you visit your profile it will trigger it to be queued for syncing again, which usually happens within 10 minutes but can take up to an hour.  Redeemed codes/DLC can be seen on http://social.biowar...ntitlements.php

-Jeff

[Jeff Rousell]

@OdanUrr & @Logan Track - You both have the same issue of the persona name generated by DA2 is too long for DA:O to work correctly. 

I could update the persona name to be shorter but we have not fully tested what the impact of this will be.  You would still be able to play both DA:O and DA2, along with your DLC, however there could be some unexpected errors or strange behavior with your current DA:O save games, DA2 save games or uploaded DA2 character data.

If you want me to fix this for you send me and Jesse.Reid a PM saying that you are aware of the risks and want us to fix your persona.  This applies to anyone who played DA2 before DA:O.

[Jeff Rousell]

Vaalyah wrote...

Here I am.
Avvlis has been created as a test something like a year ago (I have DA:O since 2 years, so I tested it for checking the DVDs were ok, but I've never played it before about a month ago). If you look at those data, Ayvlis is level 1, but I finished the game last Sunday: of course not with that character.
All the new characters have not been uploaded.
I've tried to upload many screenshoots, not just one, also a hour ago, before posting my previous message. It didn't worked :-(
About the DLC, in the link you wrote there's the exact name of the DLC for the code I redeemed... though in the "download" column, it is written "---" Neither I am able to download it in the game menu (I don't even seen it as available for purchasing, in case something could have gone wrong with the code! [no, the code worked fine, I received the ok message from this site. It is just the download that doesn't appear anywhere)

Are you using the same email to log into the game as you do to log into the BSN?  What error do you get when you try and upload a screenshot?

Some DLC is only available for downlad through the in-game menu.  For troubleshooting DLC this thread has a lot of useful information you should try.

[Jeff Rousell]

OdanUrr wrote...

What would happen if you just deleted the persona and created a new one?

I don't know the full effects as that hasn't been tested either.  But from what I know about those systems it's more likely to cause problems than changing the persona name.

[Jeff Rousell]

@Vaalyah - it sounds like you have a communication issue with the game servers and online storage servers.  I would suggest first trying to get the DLC to work using this thread as it may resolve your other issues too.

[Jesse Reid]

Animositisomina you must have played DAO on a different account then because you suffer from the DA2 persona issue.

 

If you go here:

https://profile.ea.com/myprofile.do

 

And then look at the section called "Select A Default Persona". If you have a persona called "DA2_############################" then you suffer from the bug.

[Jesse Reid]

I wouldn't trust that Justin guy. We are working on a more permanent solution that won't require us to manually fix all the broken accounts one at a time.

[Jesse Reid]

The persona problem should only impact people playing on PC because when you play on consoles it uses your console persona. For DA2 and DAO on PC the game created a Dragon Age persona since until Origin was created there wasn't a standard PC persona namespace.

DAO created personas in the format of DragonAge_######## while DA2 used DA2_############################. DAI will avoid this by using your Origin persona like ME3 did.

In most cases the game data is stored using your persona ID but for DAO some of it was stored using the persona name and that is where the problem arises. The fix is to rename the persona to something shorter and what we are looking into now is a better way to automate the process. Since changing it manually for everyone doesn't scale well.

 

There are other possible problems with syncing but usually those are within your control to fix while this one you can't fix yourself.

[Jesse Reid]

We're working to have the DA2_###...### persona name problem fixed before launch.

[Jesse Reid]

Hey guys, there were about 20 people who have messaged me over the last couple weeks who I've replied back to. We have a script we are working on that will rename your persona to the correct length for DAO. If this trial run works we will expand it out and fix all the personas that are broken.

[Jesse Reid]

The fix will not make characters show up immediately because the problem meant that none of your data was saved on the servers while your persona was broken. In order for things to start showing up, I believe this also includes achievements, you will need to start playing the game again.

For achievements I'm not 100% certain if those that were previously unlocked will show up. Has anyone been able to confirm that?

[Jesse Reid]

Hey everyone, you should be checking the Keep for your heroes now not the BSN.

[Jesse Reid]

The white page problem on the DAO BSN page is fixed now. Your data is still read only though.

[Jesse Reid]

I would also recommend posting in the Dragon Age Keep section. They have some helpful guides for people having problems.