306 ответов в этой теме

[Gorath Alpha]

Gorath Alpha wrote...

... You'll do much better to seeks assistance from the Game Advisers at EA Help.  

It still applies.  These are member forums with members for such moderation as exists.  Jeff and Jesse help out in here only when their regular duties allow it, which is infrequently.   

[Klokateer]

So.  You'll like this.  My Dragon Age Origins online profile not existing/in-game upload feature not working has been a problem since mid October or thereabouts (maybe the beginning of Oct.).  As I stated in previous posts, my case was "escalated" and the "expert team" was supposed to contact me via email and see about fixing it.

Well, like I said, I got a few emails (each time from a different rep) saying things like "We're sorry for the delay" and "I reviewed your case and i noticed the case was escalated to our game experts so please stay patient and keep an eye out on your email address for a response from our game experts" (that's a copy/paste of one game advisor) and I kept replying to these emails on the webpage for my case by writing "notes" (seems like a pseudo forum).

The latest email I received today and it looked slightly less pre-formatted and the game advisor said this:

"I am genuinely apologetic for the mess and the delay. I know this should not have happened. It is my utmost priority that your case gets the attention that it merits.

Regarding the estimated time, I gave you a larger bracket. I am quite hopeful that you would hear from us
soon. Moreover, I have put a high–priority note on your case. "

As I said, I received this email today.

I also received this email today from "Origin":  (email subject) Your Origin case has been closed.

"Dear Customer,
We are contacting you to let you know that we're closing an EA Help Case, which is linked to this email address.
The case has been closed for one of the following reasons:
- The issue you reported has since been resolved in a more recent Help Case.
- The issue reported has been resolved by an update to the product."

So, apparently the "expert team" just closes cases.  That's their specialty, I guess.

My case has not been resolved.  I now have the joy of starting this whole odyssey all over again.  Whee.

Сообщение изменено: Klokateer, 28 Ноябрь 2012 - 09:58 .

[Jesse Reid]

I've been able to get the following profiles working:
Mercstatus
Xalazarr
Dragonword
NicoNazgul
Riverdaleswhiteflash
BASTAFUNK
Klokateer

If you still see a problem let me know.

For TristanHawke and Detroh1 your best bet is probably contacting support and asking them to create you a new "dragonage" persona. Dragon Age 2 creates a persona name that is too long for Dragon Age: Origin to recognize.

For Isairis can you PM me with more details on your problem? Please include the email address you use when playing the game.

For emeraldtrader I can only help with website support problems and it looks like your profile is ok on the website. If not please reply with more details.

If I missed anyone please reply and I will look into your profile when I get a chance.

Сообщение изменено: Jesse.Reid, 29 Ноябрь 2012 - 11:56 .

[Riverdaleswhiteflash]

Thanks.

[Klokateer]

Just wanted to say thanks!

[NicoNazgul]

Ty Jesse! =D

[OdanUrr]

@Jesse.Reid: I'm having the same problem. My achievements get uploaded but my profiles don't. I sent you a PM.

[Jesse Reid]

OdanUrr you have the problem with having played Dragon Age 2 first. If you ask customer support to create you a new "dragonage" persona it should fix the problem.

[OdanUrr]

Jesse.Reid wrote...

OdanUrr you have the problem with having played Dragon Age 2 first. If you ask customer support to create you a new "dragonage" persona it should fix the problem.

Thanks, I'll let you know how it turns out.

[Xalazar]

I also deleted my account and when login choose another nick, like in my origin account, and all worked. Dont know if it was nick problem or you fix something, anyway Jesse.Reid thanks for answer.

Сообщение изменено: Xalazar, 02 Декабрь 2012 - 03:11 .

[OdanUrr]

Xalazar wrote...

I also deleted my account and when login choose another nick, like in my origin account, and all worked. Dont know if it was nick problem or you fix something, anyway Jesse.Reid thanks for answer.

How did you delete your persona?

[RapturePanic]

Hhmm, I seem to be having the same issue. I did boot up DA2 for about 5 minutes before I played DA:O, if that makes a difference.

[Sir Eyeball]

Same issue for me I have never played DA2. I have 50 items stored but none are showing and this is the profile it goes to when pressing the online profile button in game.

Profile Not Found
The requested player does not have any Dragon Age data uploaded.


is the message I get and I have had this game for wuite a while now?

Сообщение изменено: Sir Eyeball, 05 Декабрь 2012 - 09:19 .

[Sir Eyeball]

And I can upload fantastic problem solved for me at least

[RapturePanic]

I noticed that some people have certain things uploading, so it should perhaps be noted that I can upload nothing, profile, achievements, or otherwise.

[Crathsor]

I get the error described in the original post. Accessing the profile page from the "Online Profile" button in-game, so I know the logins are in sync. Uploading screenshots displays a progress bar and appears to work, but visiting the profile page still gives only "Profile Not Found: The requested player does not have any Dragon Age data uploaded." There is a button below that says, "Crathsor's Profile," but clicking it doesn't appear to have any effect at all.

In addition, I activated the promotional items giveaway this morning, and it is reflected on my profile here, but the game seems unaware of the fact; there is no DLC to download.

[RipleyArcher]

I have activated the promotional items giveaway as well. The items are visible on my profile here but do not appear in game, there is no option to download them.

I had no problems uploading DA:O data before, however I played DA2 in the meantime, don't know whether that makes a difference in my case.

[Jesse Reid]

If you are playing on PC some of the items will require you to download an installer. Check your registered game entitlements page.

[RipleyArcher]

Yes, I am playing on PC. There are no "More info" or "Dowload" links next to those items on the registered content page, just this ---
Also, it only happens with DA:O, DA2 items unlocked just fine.

[matej.krajci]

Hmm.. the same problem as above. "The requested player does not have any Dragon Age data uploaded." In a game, when I look at my achievements, it is saying - unlocked and uploaded. But here, I do not have any data uploaded? Where my data were uploaded then? I don't get it.

[InugamiTheHound]

is there a way to connect this account with XBL gamertag? I can't remember my EA account info because I never made the account my brother did a long time ago for madden so its under his old email account. I was hoping I could get XBL account connected maybe that connect it for me and I get the free promotial items for dragon age

[M47R1X]

I've been having this problem as well. I have DAO and DAII profiles on all three systems. The DAO profiles for 360 and PS3 upload just fine, but the PC one is no dice. I have yet to play DAII on the PC, so I don't know if that's an issue. I've disable firewalls, run in compatibility mode; every hoop that I can think of I, have jumped through. Also, the free promotional items are showing up on my online registered product list, but not in-game on my available DLC (showed up on PS3/360 just fine). I think I've posted about this several times before, but I've never had any resolution. Any help would be more than welcome.

[Beelzebubs]

matej.krajci wrote...

Hmm.. the same problem as above. "The requested player does not have any Dragon Age data uploaded." In a game, when I look at my achievements, it is saying - unlocked and uploaded. But here, I do not have any data uploaded? Where my data were uploaded then? I don't get it.

Exactly the same here. Never had DA:2 either.

[purgatorialdemon]

Beelzebubs wrote...

matej.krajci wrote...

Hmm.. the same problem as above. "The requested player does not have any Dragon Age data uploaded." In a game, when I look at my achievements, it is saying - unlocked and uploaded. But here, I do not have any data uploaded? Where my data were uploaded then? I don't get it.

Exactly the same here. Never had DA:2 either.

I've got this problem too.

[Dabrikishaw]

I have both  games but I played Origins before I got 2, both on PS3. My DA2 profile is fine but not my Origins profile.

Сообщение изменено: Dabrikishaw, 11 Декабрь 2012 - 12:29 .