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Redeemed DLC Unofficial Troubleshooting and FAQ (PC Only)


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#351
Caion

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I have the Collector's Edition DVD, have redeemed all of my codes, but when I log into my EA account, absolutely nothing shows up in the DLC menu. I have tried the steps in the FAQ. My Dragon Age Updater service is installed and running, but still nothing. I'm running Windows XP, SP3.

#352
S00N3R FR3AK

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Swanner85 wrote...

Update************************

If you are getting the "error code 5: invalid access" problem when trying to start the daupdater service. try this.
This is for vista

go to the run bar and type in services, right click and open as admin.

then find the dragon age service once more right click and hit properties

for logon click "this account" then click the browse option and type in your name click cheack name make sure its your login name then press ok.

under your login name enter your password and confirm it press ok and it should give you a pop up saying that you have log on rights or something like that.

then right click and start the proccess

worked for me!


This worked. Thanks to everyone who helped. This is a great thread.

#353
Gaviteros

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Thanks so very much for the info about the DAO updater service. Without it I would have never figured out what was wrong.

#354
Lamp_post

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Having a bit of a trouble running the updater after installing it. After it claims to have installed just fine, it says it can't find the the updater.

Modifié par Lamp_post, 06 novembre 2009 - 02:01 .


#355
EternallyWilled

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HemisH wrote...

Having some trouble keeping up and I'm back home so I want to try playing the game a bit! Only 3 hours in hehe.

A lot of the questions that come can be fixed or at least troubleshooted from the first post. I even repeatdly told the same thing to different people to point them on which steps / section to use. Since I'm taking a small break, i STRONGLY urge to read the normal pages of this discussion. Chances are you will spot someone saying the same thing : "I tried X and Y" and I then point them to some instructions from the first post. Sometimes it fixes their issue, sometimes they come back and I made them take additional steps that could also help you.

Sorry people! I'll be back later or tomorrow.


Omg play the game HemisH!  You deserve it!

On a side note; <3 Morrigan.

#356
Kalnir

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Downloads stucked at 0% for all my DLC. Running on XP and already tested all the solutions here (Delete Xml and folders, relaunch updater etc). If i can i will test on Windows 7.

#357
BorisOner

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i have dl'ed the deluxe edition through steam, and i launhed the game at the "my games" downloaded list in steam.



At first i couldnt get the extra content to show up on the in-game DLC screen, but after i launched the game via "Launch Dragon Age: Origin's Launcher" instead of "Launch game..." , it seemed to do the trick :)

#358
CubsMania

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Ok I have the Stone Prisoner downloaded, Installed, and enabled, but it doesnt show up on the world map. It is in the downloadable Content journal, but thats it. how do I get it to fully work? I have windows xp.

#359
Mr_Murder_Machine

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I'm having a problem with the DLC... it says downloading, but stays stuck at 0 percent no matter what I do. I have a dedicated ISP... cable modem with no other problems... anyone else getting this issue?

#360
Caion

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Alright, now I'm getting really frustrated. I have followed every step. I have started the Updater service manually. Nothing. I uninstalled/reinstalled the service. Nothing. I tried looking for the manifest.xml. I don't have one. I re-installed Dragon Age, rebooted my PC, shut off my firewall and anti-virus. I still see absolutely nothing in the DLC section, and all of my DLC appears as available when I check my profile at the website.



I have no idea what to do in this situation. Ugh! Why have this these hoops to jump through, anyway? I should be able to just download the content and install it manually. Funny thing is I just recently started playing PC games out of curiosity and they have been nothing but technical headaches so far. How do people stand it?

#361
Mr_Murder_Machine

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Funny, my EADM says something about 7 items to download.... yet in game there's only six...

Modifié par Mr_Murder_Machine, 06 novembre 2009 - 05:50 .


#362
NoUseForAMonkey

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I looked through the first handful of pages to see if anyone else was having the same issue as I am, and tried to use some of the steps in the first post but I seem to have hit a roadblock so any help would be appreciated.



I've got nothing in any of the three DLC tabs. The DA Updater Service is installed, but won't start. It tells me "Error 1053: The service did not respond to the start or control request in a timely fashion."



I was trying to do the uninstall/reinstall method listed in the first post for XP and ran into a problem. I don''t have a Microsoft.NET folder in my windows folder for some reason. Searching for installutil came across it in windows\\servicepackfiles\\i386 but it won't run from there. I have no idea why.



Also, my installation is on a different hardrive than my my documents folder, but I don't know how to do anything about that.



Again, if anyone has any ideas, it would be appreciated.

#363
Babans

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I have the service started. I've registered the game to my account(i have Digital Deluxe from Steam).
In DLC menu, in game, it shows only Stone Prisoner and Warden's Keep, in the thirst tab.
When i click Redeem code, it sends me to to my account at bioware site. I'm trying to enter Dragon Age Origins Cd key, and Preorder key, but it constantly saying "Code not recognized, please check that you have entered it correctly.
Unable to redeem code." or just "Unable to redeem code".
I'm running w2k3 server x64. All system path's is standard.
I just wonder if this all could be because of my steam folder is located in S:\\GAMES\\STEAM\\, and so the game is.
Also, http://social.biowar...ntitlements.php shows nothing registered.
In the Games tab in my profile, Dragon Age Origins - PC is showing up, but that is all.

Modifié par Babans, 06 novembre 2009 - 06:39 .


#364
Krossbolt

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Hi, great guide and I got the Updater to reinstall successfully, thank you.

However, I'm not getting a successful download no matter whether I delete the Manifest.xml, clear the cache or hit retry.

I'm running Win7 HP.

Very frustrating.

#365
izanagi0

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I am running an Asia Pacific distribution of DA:O on XP SP3

when I try to login ingame to pick up my DLC (codes have been redeemed), the prompt states that I am not connected to the Internet!?

I tried turning off my firewall but still getting the same message.

The internet connection where I live has a static IP, however it is shared via a DLINK hub with DHCP which I dont have access to muck around with.

Is there a way to fix this issue, preferbly without port fowarding is possible?

#366
Aeroforce

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I have the service installed, but can't start it. Getting error msg 1053. I have My Documents on the default location (on my C-drive) but the game is installed on the D-drive (same physical disc though). Thinking about reinstalling the game on the same drive as MyDocs...

#367
Shanov

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hi, i got the not authorized thing going on for me, any idea how to fix it? i read your list, didnt seem to help.

#368
Shanov

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hi, i got the not authorized thing going on for me, any idea how to fix it? i read your list, didnt seem to help.

#369
Qjuad

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I tried doing the uninstalling and reinstalling step but I receive this error



"error parsing c:\\windows\\microsoft.net\\framework\\v2.0.50727\\config\\machine.config

Parser returned error 0xc00ce556"



I'm using Windows XP and I have the Steam version.

#370
Seifross

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None of these workarounds work at all for me, but My Documents is on a seperate hard drive to where I've installed Dragon Age...My C drive simply doesn't have enough room to store DA:O on it, is there any known way to fix the issue if it's installed on a seperate hard drive?

#371
SergeiBoromir

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Seems it is much easier to just download additional content via torrents =^.^=



"Resolve the DLC issue or die trying", hehe

#372
prttime

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I couldn't download any extra content - it showed up in the game but the downloads were stuck at 0%. Eventually I found that G-Data 2010 (an antivirus program) was interfering with the download, so I had to disable Web Protection.

So if anyone else is having a similar problem and is running G-Data 2010 that's the solution.

Modifié par prttime, 07 novembre 2009 - 02:47 .


#373
FrostBornWolf

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I kept getting unauthorized access for stone prisoner and wardens keep and having to keep forcestarting the DA content updater. but after taking a look at it, it was set to manually start. After setting it to automatic start there is no further issues.

#374
Goines1931

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S00N3R FR3AK wrote...

Swanner85 wrote...

Update************************

If you are getting the "error code 5: invalid access" problem when trying to start the daupdater service. try this.
This is for vista

go to the run bar and type in services, right click and open as admin.

then find the dragon age service once more right click and hit properties

for logon click "this account" then click the browse option and type in your name click cheack name make sure its your login name then press ok.

under your login name enter your password and confirm it press ok and it should give you a pop up saying that you have log on rights or something like that.

then right click and start the proccess

worked for me!


This worked. Thanks to everyone who helped. This is a great thread.


Worked for me as well. Thanks a lot to OP and anyone who helped.

However, I'm having a bit of trouble figuring out which items go with what DLC. also, the Memory band has no stats in my game, it's just a ring. And i don't seem to have the item that should come with the Deluxe edition.

#375
Empty Oh

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NoUseForAMonkey wrote...

I looked through the first handful of pages to see if anyone else was having the same issue as I am, and tried to use some of the steps in the first post but I seem to have hit a roadblock so any help would be appreciated.

I've got nothing in any of the three DLC tabs. The DA Updater Service is installed, but won't start. It tells me "Error 1053: The service did not respond to the start or control request in a timely fashion."


This is the same problem that I'm having, but I've actually uninstalled/installed the service as well, following the various directions people have given.  Still no dice.  The problem is clearly the service, as it won't start, even manually, but I haven't seen a solution that fixes it yet.  Yes I'm running as administrator, and I'm using Vista 64bit.  Sent support an email somwhere over a day ago and have yet to hear anything back.