2701 réponses à ce sujet

[Kytorn]

Just wanted to quickly say thanks a lot!

Really appreciate it. Seems Bioware support isn't all that communicative so I am really glad that I could solve my problems.

You are seriously great

[Nirshal]

I bought the digital deluxe edition through steam but I don't see the authorization code anywhere. I have a product code and a cd code but I don't see a DLC one.

[FionaMelanie]

Hello everyone
I wrote a batch-file to manually start DAUpdater and the Game, that worked fine for me.

-The batch-file needs to be run as Administrator
-If you changed installed outside the program files directory you'll need to edit the batch file first in order to use it to start dragon age.

After quiting the game the DAUpdater will be stopped again.

Here's the file:
rapidshare.com/files/303645382/Dragon_Age_Origins_Starter.Bat

Modifié par FionaMelanie, 07 novembre 2009 - 02:58 .

[Anoxida]

When I try to manually start DAUpdaterSVC.exe I get the message: "Could not connect to local control server for DAUpdaterSVC. Is the serive running?"



My problem is that I dont see anything in Available content, Downloading Progress or Installed Content. I also tried to re-install the updater but it says "Cant read file..something something.. access denied" This is really pissing me off.. I bought the Deluxe Version from steam and I would like my content for christ sake.

[surrealitycheck]

I was already running everything as administrator via the right click menu :<



It's just a bit of a **** really.

[1337Goblin]

I have a very strange kind of problem that hasnt been mentiond and is not listed.



All my items appear in the Download section, they download, extract and install fine, so I restart my game but nothing appears in the installed section. I've tried turning the updater on and off but that just makes the DLC install again?

All of them are in My Documents folder, but their not appearing in intalled tab, so I can't enable/disable any of them?

Any ideas HemisH ? D:

[SoSpirited]

Running XP SP3 on standard pre-order version of the game.

Had 2 DLC promo codes for Dragon Armor and the Prisoner. Both of which were redeemed successfully and also registered my game's serial key.

Both DLC appear on the 'view redeemed promo codes' website page.

When I sign in to the game using the same account and select 'Downloadable Content' from the menu, I see offers for Purchasable content, but nothing appears in the download/installed content tabs.

I have tried clearing the download cache, removing the manifest.xml file and have tried everything with firewall/antivirus turned off.

I inspected the Logs for the game via My Documents/BioWare/Dragon Age/Logs/DragonAge_1.log

I get the following output at the end of the log;
img97.imageshack.us/img97/4176/logt.jpg

I have submitted a ticket to EA Support regarding this. The issue seems to be that the database they are requesting data from regarding my entitlements is returning nothing where it should be returning Dragon Armor/Prisoner DLC content. 

I think this is a problem on their side if I am understanding these logs correctly.

Anyone else has experienced the same and cannot solve their issues despite the best efforts of the community?

EDIT: Forums does not allow for new-line formatting or bullet points... so image link included now.

Modifié par SoSpirited, 07 novembre 2009 - 03:45 .

[HemisH]

Nirshal wrote...

I bought the digital deluxe edition through steam but I don't see the authorization code anywhere. I have a product code and a cd code but I don't see a DLC one.

When did you buy the game?

The Deluxe Edition as a pre-order has 3 keys showing when you go in your Games folder, right click Dragon Age and select Cd-Keys.

Please note that the Steam overlay popping up when I furst started the Steam version of the game didn't show me all 3 cd-keys. One was missing.  I had to view them the way I just described above. So I had 2 keys with - in them. Those were the ones I could redeem.

Last one had no - it was just a serie of letters and numbers. This was used to register the game itself.

[HemisH]

FionaMelanie wrote...

Hello everyone
I wrote a batch-file to manually start DAUpdater and the Game, that worked fine for me.

-The batch-file needs to be run as Administrator
-If you changed installed outside the program files directory you'll need to edit the batch file first in order to use it to start dragon age.

After quiting the game the DAUpdater will be stopped again.

Here's the file:
rapidshare.com/files/303645382/Dragon_Age_Origins_Starter.Bat

Can't run it where I am since I don't have the game on this computer but I don't see anything wrong with this file. It could be usefull for the people who always have to manually start the service so their content isn't Not Authorized every time they want to play.

[HemisH]

Anoxida wrote...

When I try to manually start DAUpdaterSVC.exe I get the message: "Could not connect to local control server for DAUpdaterSVC. Is the serive running?"

My problem is that I dont see anything in Available content, Downloading Progress or Installed Content. I also tried to re-install the updater but it says "Cant read file..something something.. access denied" This is really pissing me off.. I bought the Deluxe Version from steam and I would like my content for christ sake.

Did you try 0.1.1? There's a few things to try before reinstalling the whole service.

[HemisH]

1337Goblin wrote...

I have a very strange kind of problem that hasnt been mentiond and is not listed.

All my items appear in the Download section, they download, extract and install fine, so I restart my game but nothing appears in the installed section. I've tried turning the updater on and off but that just makes the DLC install again?
All of them are in My Documents folder, but their not appearing in intalled tab, so I can't enable/disable any of them?
Any ideas HemisH ? D:

Wow new one.. errr.. hmm. Have you tried running the game and service as administrator?

When they download, extract and install, do they show in Installed Content? If they show there iny our current 'session' and just go away each time you quit and start the game, well that's a new one for me!

[HemisH]

SoSpirited wrote...

Running XP SP3 on standard pre-order version of the game.

Had 2 DLC promo codes for Dragon Armor and the Prisoner. Both of which were redeemed successfully and also registered my game's serial key.

Both DLC appear on the 'view redeemed promo codes' website page.

When I sign in to the game using the same account and select 'Downloadable Content' from the menu, I see offers for Purchasable content, but nothing appears in the download/installed content tabs.

I have tried clearing the download cache, removing the manifest.xml file and have tried everything with firewall/antivirus turned off.

I inspected the Logs for the game via My Documents/BioWare/Dragon Age/Logs/DragonAge_1.log

I get the following output at the end of the log;
img97.imageshack.us/img97/4176/logt.jpg

I have submitted a ticket to EA Support regarding this. The issue seems to be that the database they are requesting data from regarding my entitlements is returning nothing where it should be returning Dragon Armor/Prisoner DLC content. 

I think this is a problem on their side if I am understanding these logs correctly.

Anyone else has experienced the same and cannot solve their issues despite the best efforts of the community?

EDIT: Forums does not allow for new-line formatting or bullet points... so image link included now.

I read a few comments like yours. I would also thank you for a very descriptive troubleshooting steps you already took. Very usefull when trying to pinpoint an issue, no need to think "did he even try point X.X.X that describes his problem exactly!?" :innocent:

I also think it's on their side (EA most likely). You seeing content to be purchased means the service is indeed running. Your account shows here on the website that you have DLC under your name... so. Unless you use a different username/password than the one you use on social.bioware.com, I would be patient for now!

[1337Goblin]

Indeed I have tried running both as administrator.

When they download, extract and install, I get a message pop up in game asking me to restart my game, I restart, the updater pops up, the two green bars finish, I go back to where I left off in game, I leave the game, go to 'Downloadable Content' then go to the 'Installed Content' and nothing is there, and none of the DLC is in the 'Downloading Content' either, as if their all installed but their invisible for me to enable/disable for some reason.

I have even ran the updater as administrator, went to the DAZIP files myself and made sure they installed correctly, the black box said they did. I have six DLC for use, only 3 DAZIP's are in my DAUpdater folder.

I checked the Log and for the rest of them I get this message


- Information - Processing manifest for: C:\\ProgramData\\BioWare\\Dragon Age\\DAUpdater\\Data\\DAO_PRC_ONRX_1_1.0.dazip
06/11/2009 18:52 - Install Error for: C:\\ProgramData\\BioWare\\Dragon Age\\DAUpdater\\Data\\DAO_PRC_ONRX_1_1.0.dazip, Error: Couldn't load manifest file (could be bad dazip archive)

No idea whats going on, would you recommend I perhaps reinstall the game? I bought the game via steam, if that has anything to do with it.

Perhaps this is just some glitch which for how my luck is, a glitch only I have, hmph.

One question, if I uninstall and reinstall my game via steam, it wont delete my saves will it?

HemisH wrote...

1337Goblin wrote...

I have a very strange kind of problem that hasnt been mentiond and is not listed.

All my items appear in the Download section, they download, extract and install fine, so I restart my game but nothing appears in the installed section. I've tried turning the updater on and off but that just makes the DLC install again?
All of them are in My Documents folder, but their not appearing in intalled tab, so I can't enable/disable any of them?
Any ideas HemisH ? D:

Wow new one.. errr.. hmm. Have you tried running the game and service as administrator?

When they download, extract and install, do they show in Installed Content? If they show there iny our current 'session' and just go away each time you quit and start the game, well that's a new one for me!

[b55]

Guys i really need your help because after installing the official patch my game wont start anymore !

[b55]

Post deleted

Modifié par b55, 07 novembre 2009 - 04:24 .

[Leo2kP]

I didn't read through all 20 pages, but has anyone tried installing outside of the Program Files directory (when running 64bit Windows)? I've fixed a few issues in the past by doing that and DAO works great for me...been playing for 4 hours straight with a 9800GTX, latest WHQL drivers, 2xAA and all in-game settings to High or Very High. If you haven't tried, do a custom install and make a Games directory or something on the C: drive - as long as it's not in the Program Files directory. I think there are some permission issues with those folders which might cause problems.

[HemisH]

1337Goblin wrote...

Indeed I have tried running both as administrator.

When they download, extract and install, I get a message pop up in game asking me to restart my game, I restart, the updater pops up, the two green bars finish, I go back to where I left off in game, I leave the game, go to 'Downloadable Content' then go to the 'Installed Content' and nothing is there, and none of the DLC is in the 'Downloading Content' either, as if their all installed but their invisible for me to enable/disable for some reason.

I have even ran the updater as administrator, went to the DAZIP files myself and made sure they installed correctly, the black box said they did. I have six DLC for use, only 3 DAZIP's are in my DAUpdater folder.

I checked the Log and for the rest of them I get this message


- Information - Processing manifest for: C:\\\\ProgramData\\\\BioWare\\\\Dragon Age\\\\DAUpdater\\\\Data\\\\DAO_PRC_ONRX_1_1.0.dazip
06/11/2009 18:52 - Install Error for: C:\\\\ProgramData\\\\BioWare\\\\Dragon Age\\\\DAUpdater\\\\Data\\\\DAO_PRC_ONRX_1_1.0.dazip, Error: Couldn't load manifest file (could be bad dazip archive)

No idea whats going on, would you recommend I perhaps reinstall the game? I bought the game via steam, if that has anything to do with it.

Perhaps this is just some glitch which for how my luck is, a glitch only I have, hmph.

One question, if I uninstall and reinstall my game via steam, it wont delete my saves will it?

This is quite strange. It never asked me to restart the game when it installed all the DLC.

Did you try 3.3.1 to clear all the Updater data?

I do that and also do this : 

(a part of 4.3)

Locate your AddIns folder. It's in your windows users document folder.

Windows XP c:\\Documents and Settings\\YourUsername\\My Documents\\Bioware\\Dragon Age\\\\AddIns\\
Windows Vista / 7 C:\\Users\\YourUsername\\Documents\\BioWare\\Dragon Age\\\\AddIns\\

Delete all the files INSIDE that folder.

And just to be 100% sure : In DA:O Launcher, click configure and then Repair and click the button "Clear Download Cache"

After all that this will have cleared the game of all the DLC installed or partially installed and cleared all the data of the updater.

This should be very close to the first time trying to get any DLC.

Start the game.

[1337Goblin]

Alright, I'll go try now, thanks for the help mate, I'll let you know what happens.

I think this is happening because the first time I tried installing the DLC, I minimized the game (I was not aware I could still play and download) when I tried to maximize it, the game crashed, I restarted it and all the dlc carried on from where it was, though some (not all) of them had grey pictures where the picture of the item was, though the details were still their etc, its the only hunch I have apart from that I'm just an unlucky bastard.

If thats the case, it must of triggerd some glitch that doesnt let me see if its installed or not, hrm.

Thanks again, will reply with the outcome soon! (all hoping its positive outcome)



quote]HemisH wrote...

[quote]1337Goblin wrote...

Indeed I have tried running both as administrator.

When they download, extract and install, I get a message pop up in game asking me to restart my game, I restart, the updater pops up, the two green bars finish, I go back to where I left off in game, I leave the game, go to 'Downloadable Content' then go to the 'Installed Content' and nothing is there, and none of the DLC is in the 'Downloading Content' either, as if their all installed but their invisible for me to enable/disable for some reason.

I have even ran the updater as administrator, went to the DAZIP files myself and made sure they installed correctly, the black box said they did. I have six DLC for use, only 3 DAZIP's are in my DAUpdater folder.

I checked the Log and for the rest of them I get this message


- Information - Processing manifest for: C:\\\\\\\\ProgramData\\\\\\\\BioWare\\\\\\\\Dragon Age\\\\\\\\DAUpdater\\\\\\\\Data\\\\\\\\DAO_PRC_ONRX_1_1.0.dazip
06/11/2009 18:52 - Install Error for: C:\\\\\\\\ProgramData\\\\\\\\BioWare\\\\\\\\Dragon Age\\\\\\\\DAUpdater\\\\\\\\Data\\\\\\\\DAO_PRC_ONRX_1_1.0.dazip, Error: Couldn't load manifest file (could be bad dazip archive)

No idea whats going on, would you recommend I perhaps reinstall the game? I bought the game via steam, if that has anything to do with it.

Perhaps this is just some glitch which for how my luck is, a glitch only I have, hmph.

One question, if I uninstall and reinstall my game via steam, it wont delete my saves will it?
[/quote]

This is quite strange. It never asked me to restart the game when it installed all the DLC.

Did you try 3.3.1 to clear all the Updater data?

I do that and also do this : 

(a part of 4.3)

Locate your AddIns folder. It's in your windows users document folder.

Windows XP c:\\\\Documents and Settings\\\\YourUsername\\\\My Documents\\\\Bioware\\\\Dragon Age\\\\\\\\AddIns\\\\
Windows Vista / 7 C:\\\\Users\\\\YourUsername\\\\Documents\\\\BioWare\\\\Dragon Age\\\\\\\\AddIns\\\\

Delete all the files INSIDE that folder.

And just to be 100% sure : In DA:O Launcher, click configure and then Repair and click the button "Clear Download Cache"

After all that this will have cleared the game of all the DLC installed or partially installed and cleared all the data of the updater.

This should be very close to the first time trying to get any DLC.

Start the game.

[/quote]

[Coik]

HemisH wrote...
This is something I hope I won't encounter. The issue I mean. I read on it... Nothing very useful. Some people are saying that they kept uninstalling and reinstalling the Warden's Keep DLC. So I guess 4.3 followed by 4.2 for the Warden DLC?

Hmm...tried it, didn't seem to work.  I was able to delete the files without a problem, but when I then tried to manually run the daupdater.exe it returned a "Missing DAUpdater.xml" error.  I was able to redownload the DLC through the in-game interface (making this my fourth installation of the Warden's Keep DLC), but ran into the same problem.

Out of interest, I'm making a new character to see if they will be able to access the content.  I initially didn't purchase Warden's Keep on my main (via talking to Levi in camp), so I'm wondering if that maybe bjorked an event flag or something...

[gorrinobaby]

Yesterday i thought my problems with dcl content weere resolved, when i found this topic and followed the instructions to activate it. But, today, when i decided to play again, a message appear an says that the account that i´m using is not authorithed tu use the contents of the deluxe edition. I´ve checked and im logged with the same account where i put the codes. Do you know what i have to do? This nigthmare will ever end? Thax for your help.

[Lamp_post]

The problem isn't that it's unauthorized content so much as I'm completely missing the daupdatersvc.service.exe. Is there a way to get that specific file from somewhere and put it in myself?  I thought I should mention that I have a hard copy of the collector's edition too, so it's not a direct download problem.

Modifié par Lamp_post, 07 novembre 2009 - 05:50 .

[NikovaRaskol]

Many thanks, had to disable firewall and anti-virus software, and run the updater manually, solved the problems for me.

[ALevesque]

Anyone know how to fix the map marker not appearing for Shale after getting the rod and the guy telling me he would show where it is on my map?



I bought the DDE from Steam, and everything is working fine. I have all my DLC, and I did Warden keep fully with 2 different caracters....



But in every game, I can't get Shale. I have a useless rod taking space in my backpack.



I'm not alone. Alot of people have this problem. 2 of my friends have the same problem. We have the quest, dude give us the rod, tell us it will be on our map, disappear.... then nothing on the map.



I tried everything. Redeeming all my Steam codesw, no problem, registering the game, no problem... Erasing Shale folder, re-download, force load, EVERYTHING! ... but no map marker for Shale... But I can do Warden Keep no problem... WTF?



And this was done to push people to buy the game instead of ''used''...



Not a single answer from EA or Bioware, no hot-fix?

[Visceral]

I cannot find this folder anywhere on win 7

Windows Vista / 7 C:\\\\\\\\Users\\\\\\\\All Users\\\\\\\\BioWare\\\\\\\\Dragon Age\\\\\\\\DAUpdater\\\\\\\\

There is NO All Users folder or a DAUpdater folder, it's weird. Show hidden files, etc, is turned on so they should appear.

FOUND IT: Had to turn off "Hide protected system files" as well as the other. The allusers folder is now there...

Modifié par Visceral, 07 novembre 2009 - 06:13 .

[1337Goblin]

No luck, waitied for every DLC to install, restarted game afterwards, still not in 'Installed Content' I then manually did it with the DAZIP's still no luck, they just started again.

As much as I don't want to, I'm going to reinstall my game, god I hope my saves arent deleted. .

HemisH wrote...

1337Goblin wrote...

Indeed I have tried running both as administrator.

When they download, extract and install, I get a message pop up in game asking me to restart my game, I restart, the updater pops up, the two green bars finish, I go back to where I left off in game, I leave the game, go to 'Downloadable Content' then go to the 'Installed Content' and nothing is there, and none of the DLC is in the 'Downloading Content' either, as if their all installed but their invisible for me to enable/disable for some reason.

I have even ran the updater as administrator, went to the DAZIP files myself and made sure they installed correctly, the black box said they did. I have six DLC for use, only 3 DAZIP's are in my DAUpdater folder.

I checked the Log and for the rest of them I get this message


- Information - Processing manifest for: C:\\\\\\\\ProgramData\\\\\\\\BioWare\\\\\\\\Dragon Age\\\\\\\\DAUpdater\\\\\\\\Data\\\\\\\\DAO_PRC_ONRX_1_1.0.dazip
06/11/2009 18:52 - Install Error for: C:\\\\\\\\ProgramData\\\\\\\\BioWare\\\\\\\\Dragon Age\\\\\\\\DAUpdater\\\\\\\\Data\\\\\\\\DAO_PRC_ONRX_1_1.0.dazip, Error: Couldn't load manifest file (could be bad dazip archive)

No idea whats going on, would you recommend I perhaps reinstall the game? I bought the game via steam, if that has anything to do with it.

Perhaps this is just some glitch which for how my luck is, a glitch only I have, hmph.

One question, if I uninstall and reinstall my game via steam, it wont delete my saves will it?

This is quite strange. It never asked me to restart the game when it installed all the DLC.

Did you try 3.3.1 to clear all the Updater data?

I do that and also do this : 

(a part of 4.3)

Locate your AddIns folder. It's in your windows users document folder.

Windows XP c:\\\\Documents and Settings\\\\YourUsername\\\\My Documents\\\\Bioware\\\\Dragon Age\\\\\\\\AddIns\\\\
Windows Vista / 7 C:\\\\Users\\\\YourUsername\\\\Documents\\\\BioWare\\\\Dragon Age\\\\\\\\AddIns\\\\

Delete all the files INSIDE that folder.

And just to be 100% sure : In DA:O Launcher, click configure and then Repair and click the button "Clear Download Cache"

After all that this will have cleared the game of all the DLC installed or partially installed and cleared all the data of the updater.

This should be very close to the first time trying to get any DLC.

Start the game.