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Redeemed DLC Unofficial Troubleshooting and FAQ (PC Only)


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#626
dirtyklingon

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ok when i start the service manually it says the file cannot be found.

#627
HemisH

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About the DLC Not Authorized anymore.

Posted by a Bioware member : 

Jason Leong wrote...

You can confirm what content is entitled for your account via the following link
http://social.biowar...ntitlements.php

If the account is entitled to the account and you're still seeing the content as unauthorized if you're logged into the game with that account, my suggestion would be to clear all your content and redownload it.  We are working on providing an application to do this but in the meanwhile it can be done manually.

1) Shut down Dragon Age: Origins
2) In Windows, press the 'Start' button and select 'Run'
3) In the command line type 'net stop DAUpdaterSvc'
4) Navigate to 'My Documents\\\\BioWare\\\\Dragon Age\\\\Settings' and delete 'Manifest.xml' and 'Offers.xml'and 'addins.xml'
5) Navigate to 'My Documents\\\\bioware\\\\Dragon Age' and delete the 'Offers' folder
6) Navigate to 'C:\\\\Documents and Settings\\\\All Users\\\\Application Data\\\\BioWare\\\\Dragon Age\\\\' and delete the 'DAUpdater' folder
7) Navigate to 'C:\\\\My Documents\\\\bioware\\\\Dragon Age\\\\' and delete the 'AddIns' folder
8) In the command line type 'net start DAUpdaterSvc'
9) Restart Dragon Age: origins and log in
10) Your content will be available for redownload on the Download Progress tab


Seems to be the same as 3.3.1 with the little twist I added. I will probably edit the first post a bit tonight.

#628
HemisH

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dirtyklingon wrote...

ok when i start the service manually it says the file cannot be found.


Try 3.2.4. To uinstall the service with the faulty path (did you change your game folder since installation? Like moving your Steam folder somewhere else)

Once you reinstall the service with 3.2.4 from the location where the service file is really located, the service should start. Unless you change the location of your Dragon Age folder.

#629
LazarusReturns

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I have a few other things I'm going to try i'll post them if they work.
Posted ImagePosted Image

Modifié par LazarusReturns, 09 novembre 2009 - 04:59 .


#630
LazarusReturns

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Dang. Didn't work.
Posted ImagePosted Image

Modifié par LazarusReturns, 09 novembre 2009 - 05:00 .


#631
LazarusReturns

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They are reading this now. Its part of my refereance when I spoke with them.
Here are my stats
  • Vista 32 latest service pack
  • Patch 1.01
  • Had the problem before the patch.
  • Physical Retail Box
  • Have been messing with it since friday and still can not get Levi to show up in the camp. All other DLC works.
  • Deleted,
    reinstalled. Forced it to run with out it, made a new save, re-enabled
    it still nothing. It shows in my quest log yet he is not there.


#632
KevinEHV

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Dragon Age Origins crashes when trying to change my party.... does anyone also got this problem ?

#633
drchaos2000

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thank you very much to the OP.

this was one of the most helpful threats i ever seen, bioware should hire you.

#634
homeworkfilms

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I have a similar problem as Ahural with Warden’s Keep



I completed the DLC and travelled to one of the main story areas afterwards. About half way through the area I entered an event and noticed the suddenly Alistair was only wearing his helmet and a sword. Everything else on his body was gone. It looked rather funny. The funnier part was that I accepted that as normal considering the context of the event. It wasn’t so funny when I had to tank a boss without a shield or most of my armor!



I soon made the link that the missing pieces were all items I picked up at Warden’s Keep. After completing that story event I looked on the world map and Warden’s Keep was gone. I went back to camp and the NPC was there again with the Exclamation mark over his head. We travelled again to Warden’s Keep, but all the events had taken place and there were no more mobs to kill. Minor Spoiler - I was able to visit the mage at the top of the tower and he led me back down to fight as if the events had not happened, but when I went to fight the enemies were not there, but a cut scene still played as if they were. I was stuck in a time warp at that point and could not escape the room without defeating the invisible boss character. I had to reload and have since not gone back.



TLDR: All items from Warden’s is missing. The zone’s enemies are gone but the event is not complete in my game even though I have completed the event and have the achievement for it.



Weird.


#635
Eradyn

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Just installed Windows 7 64-bit, and I was having the problem you outlined in 1.1.7. where DLC was sitting under the Download tab at 100% but not installing. I followed 3.2.2.2, then 3.1.3.1 and 3.1.3.2, and it worked like a charm. I restarted DA:O and was able to successfully download and install the DLC. THANK YOU for going through the trouble of laying all this out, it helped a lot. Glad to see there are quality members on this forum who would go to such lengths. :)

#636
Skyhark

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ABout the daupdater.exe things you mention. I have the problem where I have all content listed on my account here yet none shows up unde rthe 3 tabs in my game menu. So I checked this topic and I found the daupdater.exe I started it but not much changed. It DOES say "Select DAZIP's" does that mean I am suppose to select some files here and if so which ones? I have been fooling around with this game since saturday night and STILL no content available to download for me.



I would very much appreciate some help even though I am prolly blind for missing something obvious but I just want it fixed so I can enjoy the game :/

#637
Eradyn

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Just installed Windows 7 64-bit, and I was having the problem you outlined in 1.1.7. where DLC was sitting under the Download tab at 100% but not installing.  I followed 3.2.2.2, then 3.1.3.1 and 3.1.3.2, and it worked like a charm.  I restarted DA:O and was able to successfully download and install the DLC.  THANK YOU for going through the trouble of laying all this out, it helped a lot.  Glad to see there are quality members on this forum who would go to such lengths.:)

#638
Ormeriel

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Ok I have a funny bug.



If I log onto my EA account my DLC doesn't work, but as soon as I am logged off, it works.



So basically if there is NO account logged in, I can play, but if I log with my Bioware/EA account, it says : You don't have the right to load that DLC etc...



Crazy

#639
Pyrusx

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homeworkfilms wrote...

I have a similar problem as Ahural with Warden’s Keep

I completed the DLC and travelled to one of the main story areas afterwards. About half way through the area I entered an event and noticed the suddenly Alistair was only wearing his helmet and a sword. Everything else on his body was gone. It looked rather funny. The funnier part was that I accepted that as normal considering the context of the event. It wasn’t so funny when I had to tank a boss without a shield or most of my armor!

I soon made the link that the missing pieces were all items I picked up at Warden’s Keep. After completing that story event I looked on the world map and Warden’s Keep was gone. I went back to camp and the NPC was there again with the Exclamation mark over his head. We travelled again to Warden’s Keep, but all the events had taken place and there were no more mobs to kill. Minor Spoiler - I was able to visit the mage at the top of the tower and he led me back down to fight as if the events had not happened, but when I went to fight the enemies were not there, but a cut scene still played as if they were. I was stuck in a time warp at that point and could not escape the room without defeating the invisible boss character. I had to reload and have since not gone back.

TLDR: All items from Warden’s is missing. The zone’s enemies are gone but the event is not complete in my game even though I have completed the event and have the achievement for it.

Weird.



Almost exactly what's happened to me, although I kept the skills granted by WK and the Journal entry for the cache remains since I didn't complete it. However, the NPC to take me to the keep hasn't shown up again no matter what I do. The problem seems to have occured after a game crash, though didn't notice until a while later (all saves overwritten) when I got into a fight and was ripped apart since 2 of the NPCs didn't have weapons/other items.

Older saves have WK and the items in them, but the most recent (manual) save is about 1/4th the way into the game I am now. Also seemed to have recieved a new Grimorie of Frozen Wastes, and the feral wolf charm was removed but added again. No problems (that I noticed) with Shale; Honneleath still appears.

Haven't started a new game yet to see if they appear in that - takes too much time to get to that point where you can enter your camp.

#640
Pyrusx

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homeworkfilms wrote...

I have a similar problem as Ahural with Warden’s Keep

I completed the DLC and travelled to one of the main story areas afterwards. About half way through the area I entered an event and noticed the suddenly Alistair was only wearing his helmet and a sword. Everything else on his body was gone. It looked rather funny. The funnier part was that I accepted that as normal considering the context of the event. It wasn’t so funny when I had to tank a boss without a shield or most of my armor!

I soon made the link that the missing pieces were all items I picked up at Warden’s Keep. After completing that story event I looked on the world map and Warden’s Keep was gone. I went back to camp and the NPC was there again with the Exclamation mark over his head. We travelled again to Warden’s Keep, but all the events had taken place and there were no more mobs to kill. Minor Spoiler - I was able to visit the mage at the top of the tower and he led me back down to fight as if the events had not happened, but when I went to fight the enemies were not there, but a cut scene still played as if they were. I was stuck in a time warp at that point and could not escape the room without defeating the invisible boss character. I had to reload and have since not gone back.

TLDR: All items from Warden’s is missing. The zone’s enemies are gone but the event is not complete in my game even though I have completed the event and have the achievement for it.

Weird.



Almost exactly what's happened to me, although I kept the skills granted by WK and the Journal entry for the cache remains since I didn't complete it. However, the NPC to take me to the keep hasn't shown up again no matter what I do. The problem seems to have occured after a game crash, though didn't notice until a while later (all saves overwritten) when I got into a fight and was ripped apart since 2 of the NPCs didn't have weapons/other items.

Older saves have WK and the items in them, but the most recent (manual) save is about 1/4th the way into the game I am now. Also seemed to have recieved a new Grimorie of Frozen Wastes, and the feral wolf charm was removed but added again. No problems (that I noticed) with Shale; Honneleath still appears.

Haven't started a new game yet to see if they appear in that - takes too much time to get to that point where you can enter your camp.

EDIT: My DLC issues seems to coincide with the timeframe noted in the DA Server Upgrade" thread. Wonder if that had anything to do with it.

Modifié par Pyrusx, 09 novembre 2009 - 05:56 .


#641
poofpoof

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homeworkfilms wrote...

I have a similar problem as Ahural with Warden’s Keep

I completed the DLC and travelled to one of the main story areas afterwards. About half way through the area I entered an event and noticed the suddenly Alistair was only wearing his helmet and a sword. Everything else on his body was gone. It looked rather funny. The funnier part was that I accepted that as normal considering the context of the event. It wasn’t so funny when I had to tank a boss without a shield or most of my armor!

I soon made the link that the missing pieces were all items I picked up at Warden’s Keep. After completing that story event I looked on the world map and Warden’s Keep was gone. I went back to camp and the NPC was there again with the Exclamation mark over his head. We travelled again to Warden’s Keep, but all the events had taken place and there were no more mobs to kill. Minor Spoiler - I was able to visit the mage at the top of the tower and he led me back down to fight as if the events had not happened, but when I went to fight the enemies were not there, but a cut scene still played as if they were. I was stuck in a time warp at that point and could not escape the room without defeating the invisible boss character. I had to reload and have since not gone back.

TLDR: All items from Warden’s is missing. The zone’s enemies are gone but the event is not complete in my game even though I have completed the event and have the achievement for it.

Weird.



I have the exact same problem and it pisses me off...

Also, if i try to talk to shale in camp  i'm teleported off the map and can't com back

#642
Pyrusx

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poofpoof wrote...


I have the exact same problem and it pisses me off...

Also, if i try to talk to shale in camp  i'm teleported off the map and can't com back


Actually, I just tried talking to shale right after I saw this; same issue. I get teleported into some blue/black screen and it opens the conversation to activate the golem.

#643
Skyhark

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None can help me? Gone 3 days lol and still nothing that has solved my problems :/

#644
Rolenka

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When I uninstalled the updater service and tried to reinstall it, it failed and said the service was "marked for deletion." Restarting my computer resolved the issue and let me reinstall.

You are a lifesaver. I wish there was some way to repay you.

#645
spikemorris

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3 days and i not yet received the code to unlock the DLC. I buy DAO (digital deluxe version) on EA STORE but NO CODE!!! pls help!

#646
Mak-Tar

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Thanks a lot HemisH!!



It's a shame that Bioware let us with such issues with DLC we paid for!!

Do they just know how simple it is to get it through illegal ways?!



And yet, I still don't know if it will be finally linked to my account. I was only able to use it when disconnected (apparently.. I m quite sure I was connected this week end, but this evening it said "not allowed" for a part of DLC!)



Be sure I will think twice next time I'll have to buy smthg from Bioware!

The withcher is good too, and we didn't need to connect on multiple website and read so many forums to be able to play!

#647
Gary1949

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Install Failed...any hints?


#648
HemisH

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Skyhark wrote...

ABout the daupdater.exe things you mention. I have the problem where I have all content listed on my account here yet none shows up unde rthe 3 tabs in my game menu. So I checked this topic and I found the daupdater.exe I started it but not much changed. It DOES say "Select DAZIP's" does that mean I am suppose to select some files here and if so which ones? I have been fooling around with this game since saturday night and STILL no content available to download for me.

I would very much appreciate some help even though I am prolly blind for missing something obvious but I just want it fixed so I can enjoy the game :/


Check out the section 0.1.1. It'll guide you through some troubleshooting steps. You shouldn't have to mess with the daupdater.exe file itself with your problem.

#649
Gary1949

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that was Install failed on my windows XP computer, store bought game, disk appears ok

#650
Parrynoid

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Hemish, you are awesome. Thanks for the great posts.



To BioWare/EA: Its friggin pathetic that you let a USER do your tech support threads for you. This thread has been more helpful than anything that BioWare/EA has put out. And the numbers are there to back this statement up. Go look at your tech support forums and see how many people thought your threads were helpful. I think I saw one "63/2054 people thought this was helpful" EA with all their money couldnt do what someone did FOR FREE. /facepalm