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Redeemed DLC Unofficial Troubleshooting and FAQ (PC Only)


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#651
LazarusReturns

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Wow I am just out of ideas. There is nothing left i can do. Levi has never shown up in the camp. not once. My stuff is downloaded. I have deleted, reinstalled the DLC. I have done everything. I don't know what to do.



Im now waiting for Tier 3 tech support to contact me back. I guess they only use emails. Which isn't going to help. Im tempted to delete the game save included and try and reinstall it all.

#652
JPC123

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I have folled most of this post so if I have missed something then I blame it on getting confused.



I have a retail deluxe edtion from Game in the UK, upgraded with the new patch and enterered the codes and even got Wardens Keep. I have nothining on the three tabs for downloading. I have followed the aboves instructions but nothing. Any help would be great

#653
Junker28

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This is absolutely absurd.

Modifié par Junker28, 09 novembre 2009 - 10:22 .


#654
Junker28

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Figured out my problem: I had recently reformatted and did not have the Microsoft.NET framework. The game never tips you off to this, though -- you can still log in to your account just fine, but nothing appears in Available Content.

#655
rahj83

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Quick question, I'm not sure if it really belongs here or not, but here goes: All of my DLC stuff works, but when I made a Dwarf Noble Warrior, he loses all of the items at the end of the Origins tale. Now I have no Dragon Armor or the items from the flash game I had unlocked. I think they made a mistake when they completely wipe out your inventory when you become a prisoner...



Any suggestions as to how to get my items back, or any information regarding this matter would be greatly appreciated.



Hmmm...I technically didn't ask a question, not even a quick one...

#656
LazarusReturns

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Glad to hear someone else got their stuff working. I still can't get Levi to show up.

#657
Army_mdic

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I am so frustrated. Nothing works for me and I have tried it all. I have the DLC downloaded and every time I try to install it, I get the install error. I have reinstalled the game several times, ran in administrator mode, tried manual install, and many other things. Called EA and they have no clue. Got escalated to tier 3 which is email support...totally ridiculous. I am running Vista x64 Home Premium. Help!!!!

#658
LazarusReturns

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Army got put to tier 3 as well. I'm at a loss too.

#659
EternallyWilled

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OMG GUYS I fixed my problems! Since release date of DA: Origins I had the problem of

"not being able to see my DLC in any of the tabs."

Today I was looking at why I wasn't able to update my Microsoft.NET framework to 2.0 the (86x) that people had to download for the new patch. I however had to reinstall b/c the patch was a big fail on my part and so far i havn't tested it with the patch.

After looking at my add/remove installations I noticed that my Microsoft.NET framework is actually version 3.5! After uninstalling 3.5 and 3.0, and 2.0 then reinstalling 2.0. I started up my DA: Origins and went to my DLC tab and at first it didn't show up even after a few refreshes but after restarting DA: Origins once again and hitting refresh, it showed up in the Download Progress Tab with the option to download on the bottom of the tab~! I didn't even have to restart my computer.

Let me know if anybody else has encountered this problem and can be solved like this.

For everybody whose going to try this. I'm running Win XP, sp3, and so far without the new DA patch.

Hope this helps!

::Edit::

So far I have Memory Band, Blood Dragon Armor, and Feral Wolf Charm downloaded.  It shows up and I can enable it and disable all 3.  Shale is in process of being downloaded.  Will let you know how everything turns out.

Modifié par EternallyWilled, 10 novembre 2009 - 12:07 .


#660
Zaerion

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Just adding a MUCHO love to the OP and everyone that has added to this thread: Awesome work!

#661
ransompendragon

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@rahj83, since I wasn't that far along I just restarted making sure my extra content was DISABLED and then enabled it after that scene. Not original but effective and didn't take me too long to replay to that point.

#662
evi1dave

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I had the same problem. I've been searching everywhere for a solution. no go yet.

rahj83 wrote...

Quick question, I'm not sure if it really belongs here or not, but here goes: All of my DLC stuff works, but when I made a Dwarf Noble Warrior, he loses all of the items at the end of the Origins tale. Now I have no Dragon Armor or the items from the flash game I had unlocked. I think they made a mistake when they completely wipe out your inventory when you become a prisoner...

Any suggestions as to how to get my items back, or any information regarding this matter would be greatly appreciated.

Hmmm...I technically didn't ask a question, not even a quick one...



#663
Chobitaz89

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Well, I just don't believe this myself; I've had the issue of not being able to see anything in any of the DLC tabs since Nov 5, tried everything in this FAQ, nothing helped. So just now I decided to just download the direct files and install them, see what happens.



And well; they work just great, for some reason my game seems to be able to authenticate my content, even though I can not download it through the game itself.



O well, now I can finally try my DLC stuff, hooray! (And now to start praying it keeps working I guess)

#664
Sajeera

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nberanger wrote...

Today, no thanks to the pathetic support from EA, I was able to fi my issue and get all the content to finally download and show up in the game. The problem I was having was that the Dragon Age Updater service would not start. I had tried uninstalling and reinstalling it as was first suggested in this post. That didn't fix the problem though. Everytime I tried to start the service I would get the error message:

error 1053 the service did not respond to the start or control request in a timely fashion

In order to solve this problem all I had to do was make a minor adjustment in the system registry. Here is what I did in order to increase the time the service would wait before timing out:

1. Click Start, click Run, type regedit, and then click OK.

2. Locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\\\\SYSTEM\\\\CurrentControlSet\\\\Control

3. Right-click Control, point to New, and then click DWORD Value.

4. In the New Value #1 box, type ServicesPipeTimeout, and then press ENTER.

5. Right-click ServicesPipeTimeout, and then click Modify.

6. Click Decimal, type the number of milliseconds that you want to wait until the service times out, and then click OK. Typically, a data value of 35,000 is sufficient to keep the service from timing out. However, you can reduce or increase this value according to your specific startup requirements. For example, to wait 60 seconds before the service times out, type 60000.

7. Quit Registry Editor, and then restart the computer.

This seems to have solved my problem and I am hoping it will help at least a few other people out there.

Best of luck to everyone else who is having issues with this game.


Thanks so much for posting this fix nberanger! It really worked :) I got all my DLC now *does a happy dance*

#665
Cyan Rapt

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I have a problem that may or may not have been addressed several times, but here goes:

I installed my DLC and all went fine, it's activated and enabled. I load the game and I can see in my journal that it's listed it. I also see the Stone Prisoner and Warden's Keep achievements. But I don't see Levi or any map marker to start anything on either. I tried uninstalling it and starting it again and it tells me that I need them installed to continue playing. I find it really odd because my Dragon Armor and other such items worked, just not the quests. What's up with that?

I have version 1.01, but this also happened with v1.00 too.

Modifié par Cyan Rapt, 10 novembre 2009 - 04:20 .


#666
dirtyklingon

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HemisH wrote...

dirtyklingon wrote...

ok when i start the service manually it says the file cannot be found.


Try 3.2.4. To uinstall the service with the faulty path (did you change your game folder since installation? Like moving your Steam folder somewhere else)

Once you reinstall the service with 3.2.4 from the location where the service file is really located, the service should start. Unless you change the location of your Dragon Age folder.


haven't moved the game or any files.

#667
Melted_Igloo

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I got the quests to the new areas to work

basically the only thing you can do is reinstall the game and install the DLC, then reload your old save

thats pretty much the only thing that worked for me

#668
Childofbaahl

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Thanks for all the help. Starting the "service" allowed the DLC to show up, Warden's keep took along time to show up but eventually did. Once downloaded it installed fine and should start the extra quests later today. Fingers crossed.

#669
LazarusReturns

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Cyan Rapt wrote...

I have a problem that may or may not have been addressed several times, but here goes:

I installed my DLC and all went fine, it's activated and enabled. I load the game and I can see in my journal that it's listed it. I also see the Stone Prisoner and Warden's Keep achievements. But I don't see Levi or any map marker to start anything on either. I tried uninstalling it and starting it again and it tells me that I need them installed to continue playing. I find it really odd because my Dragon Armor and other such items worked, just not the quests. What's up with that?

I have version 1.01, but this also happened with v1.00 too.


I have the same problem with Warden's Keep. Levi just isn't there and everything else works fine.

#670
Valencia_Assiana

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The problems with Warden's Keep and Stone Prisoner not working are known problems, there is a 14 page thread with various "fixes" on it along with a lot of flames. None of it has worked for me so far, but you're welcome to try them if you want. Fair warning: some of the "fixes" have been reported to cause problems, so use at your own risk. I'm currently hoping EA tech support will come through since I finally talked to someone and they are supposedly working on it.



Here is the other forum with the Stone Prisoner and Warden's Keep discussion:

http://daforums.biow...orum=146&sp=195

#671
Sekkoutai

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Win XP - corrupted .NET 2.0 install was my problem. Solution: reinstall .NET 2.0

I've spent the last two days trying everything listed in the OP to no avail. Then while trying to stop and restart the DAUpdater Service yet again, I noticed my .NET Runtime Optimization Service wasn't running. Everytime I tried to start it, it would stop itself after a few seconds. I then uninstalled Microsoft .NET 2.0 from my Add/Remove Programs in Control Panel and reinstalled from the redist folder under dragon age origins in the steamapps\\\\\\\\common folder. Restarted the game and my content was downloading nicely. So, check for a corrupt .NET 2.0 install if you're still having issues.

Modifié par Sekkoutai, 10 novembre 2009 - 06:36 .


#672
Showtimebr

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HemisH wrote...

Try this : go to c:\\\\\\\\Program Files (x86)\\\\\\\\Steam\\\\\\\\steampps\\\\\\\\common\\\\\\\\dragon age origins\\\\\\\\bin_ship\\\\\\\\ and run daupdater.exe

Then start the game and log in.

I really had to login and thank you,you really saved me on this one.


Bioware,i really love your games but u shouldn't let us  fanboys crack the head trying to solve that issue.

#673
ROBofDEL

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The Redeem downloader is looking for the version BEFORE the patch !!! so it will NOT download.

#674
ROBofDEL

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The Redeem downloader is looking for the version BEFORE the patch !!! so it will NOT download.

#675
Durallan

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Question, I downloaded all my DLCs on day one (Have the EBGames preorder items, Collectors Edition, Blood Armor, Stone Prisoner, Everything but the Stone Prisoner seems to work. It says it is all downloaded and installed, but I haven't recieved a Quest for Shale at all. Ironically the merchant for Wardens Keep is in my camp and wants me to pay money to access the wardens keep but I can't find the stone prisoner. Where do I find the guy that gives you the quest for the Stone Prisoner? I managed to play through the entire game with my first character without finding him at all, I haven't been able to find this info anywhere:

Where you go to get the Quest, The Name of the NPC that Starts the Stone Prisoner, thats all I wanna know! lol