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Redeemed DLC Unofficial Troubleshooting and FAQ (PC Only)


2701 réponses à ce sujet

#676
Showtimebr

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ROBofDEL wrote...

The Redeem downloader is looking for the version BEFORE the patch !!! so it will NOT download.

Same problem here,i figure that out after i saw the ''version needed'' in RED.

What we do now?

#677
Gresin

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I've done everything that was in the first post (from 3 and down).



I saw that my updater service wasnt running and started that one (no luck). Manifest.xml wasnt there, reinstalled the service, deleted the daupdater directory, everything. I still don't see ANY dlc's or my redeemed codes...



Already done a ticket to EA support where they said it would been 24 hours for a response, that was 3 days ago.....



Anyone has another suggestion ? Might reinstalling Dragon Age do the trick ?

#678
SniperBeta

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"You've done it again", BiOWARE.

I can see no point in buying a game since I have tried EVERYTHING on my powers and I still can't download ANY of the DLCs. I have redeemed my codes, I see the download menu and that's it!

The same thing happen with your previous Mass Effect game, but with Dragon Age it is even worse!

I see no point in buying your future games, 'couse every time it gets better and better. There are LOADS of people out there experiencing the very same problems and you should be ashamed of yourself! Since I spent my money on absolutely nothing, I will DOWNLOAD the Stone Prisoner as well as ALL other DLCs from a torrent, YES, and I will continue no more with this crappy DLC system of yours.

#679
Greecio

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Before I even start to looking at the suggested sollutions, could someone please clarify, because I have gotten a bit confused.



Should I receive an email from EA providing me codes for downloadable content, or since I have ordered the Digital Exclusive Edition, the content should be available as soon as I download the game, simply I need to do something to make it work/show in game?



Thanks in advance for the clarification.




#680
nathanskirko

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I was able to get my DLC manually installed or at least it says it is. The blood dragon armor works fine but the Wardens keep and stone prisioner ones I dont see any new map location or get a hint in game where to go? Am I missing somthing?

#681
Challe77

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i downloaded the stone prisoner, and it didnt install it, And now it sais i must buy it,, whata hell

#682
Steelgramps1

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Starting the service worked for me! Thanks a million for the help!

#683
Challe77

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how do i start the service, im cinda lousy with computers:)

#684
Gresin

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Challe77 wrote...

how do i start the service, im cinda lousy with computers:)

It's all in the first post

#685
rahj83

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ransompendragon wrote...

@rahj83, since I wasn't that far along I just restarted making sure my extra content was DISABLED and then enabled it after that scene. Not original but effective and didn't take me too long to replay to that point.


Thanks for the advice, that is probably what I will do. I only played him to the end of the Origin story, so it would not be too much of a problem to start him over with the items disabled.

A note to others with the problem, I tried using the OP suggestions with deleting the files and re-downloading the DLC, but it did not work. Starting over and disabling the items seems to be the best approach, even though you  have to repeat an hour or two.

#686
Sekkoutai

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Gresin wrote...

I've done everything that was in the first post (from 3 and down).

I saw that my updater service wasnt running and started that one (no luck). Manifest.xml wasnt there, reinstalled the service, deleted the daupdater directory, everything. I still don't see ANY dlc's or my redeemed codes...

Already done a ticket to EA support where they said it would been 24 hours for a response, that was 3 days ago.....

Anyone has another suggestion ? Might reinstalling Dragon Age do the trick ?


Your experience sounds almost identical to mine. I had a corrupted install of Microsoft .NET 2.0. Uninstall it via Control Panel > Add/Remove Programs, then reinstall it from the version you will find in the redist folder of your Dragon Age Origins install.

After I did this, my DLC appeared the next time I started the game.

#687
Gresin

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Sekkoutai wrote...

Gresin wrote...

I've done everything that was in the first post (from 3 and down).

I saw that my updater service wasnt running and started that one (no luck). Manifest.xml wasnt there, reinstalled the service, deleted the daupdater directory, everything. I still don't see ANY dlc's or my redeemed codes...

Already done a ticket to EA support where they said it would been 24 hours for a response, that was 3 days ago.....

Anyone has another suggestion ? Might reinstalling Dragon Age do the trick ?


Your experience sounds almost identical to mine. I had a corrupted install of Microsoft .NET 2.0. Uninstall it via Control Panel > Add/Remove Programs, then reinstall it from the version you will find in the redist folder of your Dragon Age Origins install.

After I did this, my DLC appeared the next time I started the game.

I'll try this when im back home! thanks!

#688
LazarusReturns

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Valencia_Assiana wrote...

The problems with Warden's Keep and Stone Prisoner not working are known problems, there is a 14 page thread with various "fixes" on it along with a lot of flames. None of it has worked for me so far, but you're welcome to try them if you want. Fair warning: some of the "fixes" have been reported to cause problems, so use at your own risk. I'm currently hoping EA tech support will come through since I finally talked to someone and they are supposedly working on it.

Here is the other forum with the Stone Prisoner and Warden's Keep discussion:
http://daforums.biow...orum=146&sp=195


I went through those post but none worked for me. I'm up to Tier 3 tech support and urge everyone to call so that this can become a hot issue. 1 (650) 628-1905. Thats the tech line. Hit 5 and stay on. I only waited 7 min. Be polite as well or it will not go the way you want. The more people that get pushed to Tier 3 the better chance we have of seeing a quick fix.

I'll keep all of my notes updated here incase it helps others.

#689
JPC123

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Gresin wrote...

Sekkoutai wrote...

Gresin wrote...

I've done everything that was in the first post (from 3 and down).

I saw that my updater service wasnt running and started that one (no luck). Manifest.xml wasnt there, reinstalled the service, deleted the daupdater directory, everything. I still don't see ANY dlc's or my redeemed codes...

Already done a ticket to EA support where they said it would been 24 hours for a response, that was 3 days ago.....

Anyone has another suggestion ? Might reinstalling Dragon Age do the trick ?


Your experience sounds almost identical to mine. I had a corrupted install of Microsoft .NET 2.0. Uninstall it via Control Panel > Add/Remove Programs, then reinstall it from the version you will find in the redist folder of your Dragon Age Origins install.

After I did this, my DLC appeared the next time I started the game.

I'll try this when im back home! thanks!


Did you download the game or install from disc?

I think that NET 2.0 is the main problem here.

Will a new installation on net 2 downloaded from microsoft work as I bought my game and installed on retail disc.

#690
Sekkoutai

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JPC123 wrote...

Did you download the game or install from disc?

I think that NET 2.0 is the main problem here.

Will a new installation on net 2 downloaded from microsoft work as I bought my game and installed on retail disc.

I downloaded through Steam. I think you need to use the version of .NET that came with the game, however.

I tried previously to uninstall all .NET Framework from my PC, then download 2.0 from Microsoft, install, then download SP1 and install, then install from the redist folder to get to SP2. This did not work.

Only uninstalling completely, then installing .NET from the redist folder solved my problem. If you are using the retail disc, look in your Dragon Age Origins folder, you may have another folder called redist. If it is not there, explore the retail disc and see if you can find a redist folder on it, then run the .NET 2.0 install from there.

#691
Immo54

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anyone else here get confused by trying to understand what the service is and what those freakin number 3.22 and 3.2.3 or whatever mean? maybe im just tired :(

#692
San Ting

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I don't know if this has been solved, but I'm not going to read 28 pages, so please help.



I got the game through steam, and none of the dlc would move past 0% downloaded. Where it said game version it said 1.0 in red. So I tried manually installing the dlc which worked for the armors and the likes, but apparently not for WK and TSP. I get the soldiers peak quest, but the guy doesn't show, and the TSP village is nowhere to be seen.



I tried uninstalling the .Net thing and reinstalling it from the game folder. I tried un and reinstalling the dlc. Nothing has worked.



So, any idea how to solve this?

#693
LazarusReturns

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Everything gets updated on the first page.

#694
mbunkus

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I've also had problems with the DLC not showing up ("all three pages blank") on Windows 7. I'm one of those users that had his "Documents" folder's path changed in Windows 7 to a network location. This caused the downloader not to work. I've changed the path back so that the documents folder is again located at "C:\\Users\\\\Documents" and voila the DLC shows up & gets installed normally.



So the tip about "Documents" needing to be on a local drive works for me, too. My guess is that there's some kind of permission problem. I've also tried leaving the "Documents" folder on a network drive and changing the account the DAUpdater runs on to match me unprivileged user (the one I'm also running the game with) but had no luck.

#695
The Real Docs

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Please be aware that you have to be logged on at the title/options selection screen for the d/l to start.<_<

#696
TheDarkmage1971

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Thanks alot HemisH!!! Work like a charm!!!

#697
Fewson

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I purchased Delux Digital Version via Stardock's Impulse. Downladed via Impulse, which installed it. System is a Windows 7 x64. But when I load the game DLC is shown as downloadable but having to be purchased. I have registered the game with this account. But I didn't get any redemption codes. Is the downloadable and exclusive content in game anyways? Or did the 3rd party retailer(i.e. Stardock) forget to send download codes? Or should the content be downloadable since game is registered? Nothing explains how I get the content that I paid for in the Deluxe version. Would hate to start playing without the content. Sorry you are getting so much issues arriving from DLC, but when people pay for features not received it it tends to generate a lot of feedback.

#698
Gresin

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Sekkoutai wrote...

JPC123 wrote...

Did you download the game or install from disc?

I think that NET 2.0 is the main problem here.

Will a new installation on net 2 downloaded from microsoft work as I bought my game and installed on retail disc.

I downloaded through Steam. I think you need to use the version of .NET that came with the game, however.

I tried previously to uninstall all .NET Framework from my PC, then download 2.0 from Microsoft, install, then download SP1 and install, then install from the redist folder to get to SP2. This did not work.

Only uninstalling completely, then installing .NET from the redist folder solved my problem. If you are using the retail disc, look in your Dragon Age Origins folder, you may have another folder called redist. If it is not there, explore the retail disc and see if you can find a redist folder on it, then run the .NET 2.0 install from there.

Bad bad news, deinstalled Dragon age, deinstalled ALL the microsoft.net versions i could find. Reinstalled dragon age (which installs microsoft.net 2.0) and still no luck! Is it possible i have to open up ports on my router for this crap to get to my computer ?

#699
Theratis111

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All my DLC suddenly says unauthorized. Getting a bit tired of this. First I have to search through 25 pages to figure out why I don't see any available DLC. Then I start a service before starting the game, and it works. 2 days later, everything is unauthorized. This is the last DLC I'll buy from them.

You know it's funny, they do crap like this to avoid piracy, but if I were to pirate the game, a patch would be provided and I wouldn't have these issues because there would be no checks.

Edit: gets better too. I can't load my saved games anymore, due to a popup "This saved game contains DLC. To load this game, an owner of this DLC must login" even though I am logged in.

Something tells me the only way I'll be playing tonight is if I return the game and just download a copy.

Modifié par Theratis111, 10 novembre 2009 - 06:34 .


#700
Theratis111

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edit

Modifié par Theratis111, 10 novembre 2009 - 06:36 .