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Redeemed DLC Unofficial Troubleshooting and FAQ (PC Only)


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#701
Freebeers

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working!!! i suggest someone from EA or Microsoft or STEAM or whatever be bloody punished and FORMAT THE STICKY INTO SOMETHING READABLE WITH BBCODE..damnit..enough with people posting c://////windows//////steam///// etc

#702
CubsMania

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OK I now have a problem with my stone prisoner saying it is unauthorized. i know that this has problably been answered about 100 times, but how do I fix it? also how do I get the wardens keep to show on available content to download?

#703
HemisH

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Freebeers wrote...

working!!! i suggest someone from EA or Microsoft or STEAM or whatever be bloody punished and FORMAT THE STICKY INTO SOMETHING READABLE WITH BBCODE..damnit..enough with people posting c://////windows//////steam///// etc


The / doubles or adds another one each time you edit the first post, so I always have to remove them before reposting. I checked the forum FAQ for the supported BBCode and I didn't see anything for better formatting. This thread wasn't started by anyone official. I'm just a player like you.

#704
Ocmer-grebsual

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Great post thx for posting it. Was a hell of a job to get it done but thx to you i managed it.

maybe one addition



on 3.2.4 : installutil /u "C:\\\\\\\\Program Files (x86)\\\\\\\\Dragon Age\\\\\\\\bin_ship\\\\\\\\DAUpdaterSvc.Service.exe"



i needed to disable uad. becaus i got the message that it was not authorised to access the log.

used the following tool for it http://www.tweak-uac.com/download/



thx again






#705
LazarusReturns

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HemisH you heard anything on Levi missing yet? I have been looking around while I wait for EA to get back to me.

#706
Brandedwolf

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Just wanna say thanks for help.

I just recently got the not authorized thing popping up on half my DLC. Couldn't load my saved games because of it :(

Followed step 3.2.4 to uninstall and reinstall the updater service and now everything seems to working fine.

#707
HemisH

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LazarusReturns wrote...

HemisH you heard anything on Levi missing yet? I have been looking around while I wait for EA to get back to me.


I've seen lots of people mentioning it on other threads or people with working DLC that are suddenly Not Authorized. Unfortunately for you guys I didn't get any of those issues (yet?) so beside a few obvious things I mentioned in the last pages and what others did to resolve their issues... I'm a bit at a loss.

I followed some of the other threads on the subjects and people come up with solutions that worked for their computer but a line of people answer that it didn't help them in their case. So yeah it's pretty weird.

#708
Cyan Rapt

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I'm awaiting that same exact fix. Everything works but no map markers or quest givers to be seen. It really puts my off of playing the game because I really want Shale in my party, not to mention the expanded inventory from the Wardens Keep.

#709
LazarusReturns

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Im tempted to beat the game. Delete it and everything. Keep my save and reinstall it. Reason I'm saying this I think it may be my save that is corrupted. So I'm hoping on my second play through, with a new character would fix this.



I do have one question though. If I delete everything will it allow me to re-download my DLC?

#710
Ryker_Skies

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Deleting 'Manifest.xml did i for me. Thanks all n this thread!

#711
GeneralOctavia

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Hi I know this is off topic but its slightly related. I am using the P.C version. I can not seem to log in from the game side, I have no problem with the browser. The typical message saying it cannot contact the servers comes up. Is this an overload problem with the server? I live in Ireland ,so is their servers in the British isles for Bioware or is their just one in the U.S?



What a great game, although you can blame E.A for a lot of the trouble Bioware did make the decision to work with them. It takes two to tango. As annoyed as I am and a lot of other people are the D.L.C content does not add much to the game so I just will ignore the problem for the time being. If you must blame somebody blame pirates who will end the P.C platform for games soon. Thanks for any


#712
Semeir

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" PadForce wrote...

If you are having trouble with content you are entitled to still being listed as requiring purchase follow the link in the troubleshooting guide to technical support, select the chat option, wait to be connected and then they credit the item to your account.

I had this problem and am now downloading the relevant adventure."

Can someone direct me to that technical support chat? I tried to search for it on google also, but all I found it this forum post.

#713
_wiwo_

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Iv'e already posted this problem in here, but I'll ask here again as AdrianaLopezForero sugested:



In the Stone Prisoner quest, the Village Of Honnleath doesn't appear in the map for me:



I go to Sulcher, talk to Fenix who give me the quest item to control the golem and tells me that he's going to mark me in the map the location of the Honnleath village, but... when he leaves and the village doesn't appear in my map.



It happend to me yesterday. Today, I've loaded and old save (half throught the Warden's Keep quest), played for an hour to go to the same place I was yesterday... and happend the same again. I don't know if it's a bug or something I'm doing wrong.



I have the DVD collector's edition, Windows 7 x64, executing the game as administrator and correctly conected with my account.



My brother has the Steam's Deluxe Edition, but he hasn't tryed The Stone Prisoner quest yet.

#714
StalkerVagrant

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First of all, thanks to all the people who is using their time helping us (Bioware, you should be ashamed!)

After reading the first post it's clear my problem is that I'm unable to start the service. I've tried to change the user launching the service and reinstalling it following the instructions of the first post to no avail. When the service try to start as Local System or Local Services I get a timeout error and when I try to start it as Administrator I get a 1069 error.
I downloaded and installed manually the bonus content I should have access but without the service running they are marked as unauthorized. I'm on Vista x64.
Any suggestions?

#715
sweintraub

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On windows 7, to get the downloadable content to work with steam, I had to install the service as described above (using run as administrator when running cmd), then teach the service to log on as me to run.

#716
mvulcan

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Stone Prisoner for me says Requires Version 1.0 in red. I don't see this issue mentioned in the first post - has anyone figured out how to get around this? It downloads fine - gets to 100% every time but still fails. By the way, my game version was in fact version 1.0 - I never installed the patch. I just installed it thinking it may help, but still same issue.


#717
Guest_SamuraiSanders_*

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edit: this is the wrong thread

Modifié par SamuraiSanders, 11 novembre 2009 - 12:25 .


#718
Fewson

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MendiolaPC wrote...

I bought the Deluxe Digital Edition on Friday, and I introduced the game-key in EA Download Manager for my EA/Bioware account. EA Download Manager has installed the game and I can play without problems, but I haven't received the codes for the DLC.

Who sends the codes?
How long they take in sending them?
Somebody know with whom I can contact to see if there are problems?

Thank you very much! Posted Image

I posted this same issue yesterday. Since then I have found what the issue was for me, it might apply for you.  I use stardock's impulse as the means I bought the digital download and it also manages keys and updates. Used it for a lot of products just fine. But at first if I asked what is my registration, I got only the game registration. Nowhere could I find the keys for the DLC. Not in my order email, not in my registration, etc. Well today, instead of running DragonAge from the startup menu....I ran in by chosing run in impulse [You can do this for any game you buy through impulse..but you don't have to, I never do. I run it like most people do for any app, from the start menu or desktop].

When you run Dragon Age from Impulse, you get a dialog box that pops up everytime with your DLC key! [and your game key]. The DLC key worked just fine in game, and I am at this moment finishing downlading th additional content.

Hope this helps you.

#719
LazarusReturns

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Just got this back from EA

Hello LazarusReturns



Thank you for contacting Electronic Arts.



Due to the nature of your issue, more time is needed to investigate your issue. I apologize for any prolonged delays this may have caused, but please rest assured that we are trying to handle your issue in a timely manner.



During this time, you may still update your incident with additional information that might help us resolve your issue without causing any additional delay. To update your incident click the link above that says, 'to view or update your question from our support site, click here'.



I replied and asked if they wanted anything else to help trouble shoot. For example my save file or something along those lines. We will see what happens.

#720
Cyan Rapt

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That's a pretty generic reply. All I really want now is for them to acknowledge that your problem isn't unique and they are working hard for a fix.

#721
MainMan317

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The 1.01 patch doesn't support all of the DLC(like stone prisoner or warden's keep), what I did was uninstall and reinstall the game save my character profile/saves, and everyone works fine I have my saved game from before with both the stone prisoner and Warden's keep content working. I also redownloaded each of the downloadable content when i logged in.

#722
LazarusReturns

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Tell me about it. MainMan I was having this problem before the patch.

#723
HemisH

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I installed Prisoner Stone and Warden's Keep on 1.0 and after the patch everything worked fine.

#724
coalchamber666x

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Lovley annoying confusing retarded long boring hard to read post

#725
MentalPatient

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Stone Prisoner issue:



Im seeing similar issues about Honnleath not showing up on there maps, but Sulcher isn't on my map at all, is there something i have to do first to get that to show up?



I've installed everything and in game i check what DLC is enabled and it's all enabled, i have the lucky stone and blood dragon armour, heck i'm even getting Shale's crystals to upgrade him, but still nothing. I've searched the map, spoken to every NPC i can in every place i can still go and still nothing. Anyone having a similar issue? know of a fix?



Some things to note: I'm still on v1.0 and i had to directly download the .dazip files first.