Aller au contenu

Photo

Redeemed DLC Unofficial Troubleshooting and FAQ (PC Only)


2701 réponses à ce sujet

#826
ssltloco

ssltloco
  • Members
  • 12 messages

HemisH wrote...

ssltloco wrote...
Ok, not to sure how to do 3.1.1 on vista home 64,
I did 3.1.3.1, 3.1.3.2, 3.1.3, and still fails to install. I allowed it to attempt the install for about 1.5hrs before I closed the game.
When I try 4.2 I can find the add ins folder and delet them, but when I search for  C:\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\Users\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\All Users\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\BioWare\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\Dragon Age\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\DAUpdater\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\ it cant find it.


For 3.1.1, just locate your AddIns folder, right click it and select Properties.

You should see something like : C:\\\\\\\\Users\\\\\\\\YourUsername\\\\\\\\Documents\\\\\\\\BioWare\\\\\\\\Dragon Age

In your case, to make sure it's the default location, it needs to be on the same drive your windows is installed (in most case c:) in the Users folder under your windows account username.

If you have that, you're all good on this front.

Secondly, for C:\\\\\\\\Users\\\\\\\\All Users\\\\\\\\BioWare\\\\\\\\Dragon Age\\\\\\\\DAUpdater\\\\\\\\

You may need to do 4.4 to show it.

Are Available Content and Installed Content completely empty?





Ok I did 3.1.1 and nothing, I also did 4.4 and nothing.
for C:\\\\\\\\Users\\\\\\\\All Users\\\\\\\\   all that shows up is a documents folder with 1 item inside and its not the bioware folder.
Also the Available Content is empty i had all ready purchased the Warden's Keep, and the Installed Content is empty because nothing is installing.

Modifié par ssltloco, 13 novembre 2009 - 01:34 .


#827
mkanharn

mkanharn
  • Members
  • 2 messages
i have bought the collectors editon, with the three items, i have the book grimoire of the frozen lands but no bergens honour or the staff final reason, help me out here

#828
Davypp

Davypp
  • Members
  • 8 messages

Belgameth wrote...

Davypp wrote...

so i got this problem
i downloaded "the stone prisoner" it's at 100% then i get an error "instal failed"

i srsly dont know how to avoid it i tryd reinstaleiting it dident work run as administater no result i looked on the forum for about one day now i saw many ppl got it but dont know what to do mabe you cud help me out maybe some one posted this problem here and i looked over it *apologize* thank you


make sure that u have set the location and language settings as english (us) from control panel.

set all setings to english us noting changed  then tryd reinstailting same prob downloaded but failed to instal:(

#829
HemisH

HemisH
  • Members
  • 363 messages

mkanharn wrote...

i have bought the collectors editon, with the three items, i have the book grimoire of the frozen lands but no bergens honour or the staff final reason, help me out here


Those will be available to purchase later in the game on a vendor inside your party camp. You need to save them in Lotherings first.

#830
HemisH

HemisH
  • Members
  • 363 messages

killakeith25 wrote...

Would I have to have the game downloaded on the C drive, since windows vesta is on the C drive? If so is there anyway around it? Everytime I push the play button it tells me that I have a misconfiguration and reinstall. I already reinstalled and it still is the same.


You should have no issues with installing the game on a different local drive (beside your Vista C: drive). You might encounter some DLC issues when you start changing the paths tho.

But to get the game to work, it shouldn't matter.

#831
ssltloco

ssltloco
  • Members
  • 12 messages
Ok HemisH, I just uninstalled and reinstalled the game and still it wont install the DLC, Im not getting any errors. It seems like the location where the DLC is, is not finding the path to the game exe, and is getting hung up. Do you know of a way to check and or correct that?

#832
HemisH

HemisH
  • Members
  • 363 messages

Izchi wrote...

Okay, so I have the PC version and when I checked the "Registered Game Promotions" I think it's listing my DLC in the XBOX version. Should it not matter which version the DLC appears? Or am I sorta screwed?


Some of the DLC will show under all 3 versions of the game (PC, Xbox360 and PS3) such as the Dragon Age Journey flash game unlocks as well as the Lucky Band ring.

If you have your Collector's Edition, special pre-order bonus from a retailer and paid DLC showing under the wrong version, well the answer is yes you're screwed for now! If this is your situation, maybe try to contact EA support and ask to transfer all your DLC to the PC game.

#833
HemisH

HemisH
  • Members
  • 363 messages

Davypp wrote...

so i got this problem
i downloaded "the stone prisoner" it's at 100% then i get an error "instal failed"

i srsly dont know how to avoid it i tryd reinstaleiting it dident work run as administater no result i looked on the forum for about one day now i saw many ppl got it but dont know what to do mabe you cud help me out maybe some one posted this problem here and i looked over it *apologize* thank you


This could also be related to 3.1.1.

Did you also check the different steps you could try in 0.1.6.?

#834
HemisH

HemisH
  • Members
  • 363 messages

ssltloco wrote...
Ok I did 3.1.1 and nothing, I also did 4.4 and nothing.
for C:\\\\\\\\\\\\\\\\Users\\\\\\\\\\\\\\\\All Users\\\\\\\\\\\\\\\\   all that shows up is a documents folder with 1 item inside and its not the bioware folder.
Also the Available Content is empty i had all ready purchased the Warden's Keep, and the Installed Content is empty because nothing is installing.


I wish we could see all the posts from one user, I keep forgetting your issue in the first place.

You can't install ANY DLC, right?

Very weird that you don't have the Bioware folder in your All Users...

I tried looking back on the thread a bit but didn't really spot a full description of your issue. Explain what you see in the 3 tabs in game.

#835
HemisH

HemisH
  • Members
  • 363 messages
[quote]ScytheKnightAU wrote...
OK I've been trying various things for a week now... 90% of my stuff is installed, except for Blood Dragon Armor which always fails, be it at 0%, 50%, 100% or even Download Complete and Warden's Keep which nothing I've tried here will get it to show up in Available Content.

I've restarted (been trying every day), cleared Cache, started update service manually, renamed the Manifest.XML... but nothing I try even gets it to flash up momentarily, the only thing I've ever seen in Available Content is Stone Prisoner when my account login is playing up, but once the login goes through properly that disappears as well (into Installed tab thankfully)[/quote]
[/quote]

Did you try 4.3 with 4.1 as a reference list to delete Blood Dragon Armor partially downloaded file.

3.1.1 too maybe?

#836
HemisH

HemisH
  • Members
  • 363 messages

2hda1 wrote...

Screenshots:

http://i38.tinypic.com/b99k7p.png
http://i33.tinypic.com/n5n489.png
http://i35.tinypic.com/30krler.png
http://i38.tinypic.com/2s6mpzr.png

Both CD-key worked just fine, when I entered them. (Now I, obviously, get an error when I try to re-enter them...)

I entered the DLC CDKEY about an hour ago and yet don't see the DLC on my game. As you can see, on the first screenshots, it is on my BioWare account and I am logged on that account in-game.

I tried making a character to see if it was downloaded, but not showing. There wasn't anything in my bags, neither in my DLC tab on the Journal.

Not too sure what to do, at this point..

I did pretty much tried anything in this thread, that was near a solution for my problem and yet.. not fixed. (Except Uninstalling)

(Note: I bought the game on steam and posted on these forums too and didn't get any help, whatsoever)


Start with the first post with the section that descriibes your issue exactly : 0.1.1.

#837
HemisH

HemisH
  • Members
  • 363 messages

Elurosil wrote...

Greetings, everyone,

Maybe someone can help me; maybe not. At any rate, I'd really appreciate it if you could.

I cannot download the DLC, nor can I see any available DLC (I should be able to see "Warden's Keep).

I have tried pretty much everything in this thread... I've tried reinstalling DAO; I've tried running everything as an administrator; I've tried uninstalling/reinstalling the Updater Service; I've tried moving the Documents folder around (x64 W7 here). I've tried over wireless and ethernet cable. Nothing seems to be working!

Does anyone have any advice? I'd just like to play the game with the DLC; it's a shame it's having such problems...


Did you try STARTING the service? 3.2.2.

#838
HemisH

HemisH
  • Members
  • 363 messages

Selvec_Darkon wrote...

Tried everything, DAUpdaterSvc refuses to start, comes up with the 1053 error. Restarted it, tried starting it manually, tried admin log in's, tried reinstalling, tried manually uninstalling and reinstalling. Nothing works. The damn thing refuses to start.

Using Windows XP SP3. Everything is updated correctly as far as framework and such goes. It should be working. I'm very disappointed at this. A terrible start really for the first game released jointly by EA and Bioware. Though it's pretty typical the only real EA Contribution to the game is the thing causing the issues.


By admin log in you mean you entered the service properties and switched from Local Service (or something) and manually selecter an administrator windows account, right?

You don't have nothing to lose by uninstall and reinstalling Framework.Net maybe? Like I said in the first post, this is one of the worst issue to troubleshoot.

#839
ssltloco

ssltloco
  • Members
  • 12 messages

HemisH wrote...

ssltloco wrote...
Ok I did 3.1.1 and nothing, I also did 4.4 and nothing.
for C:\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\Users\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\All Users\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\   all that shows up is a documents folder with 1 item inside and its not the bioware folder.
Also the Available Content is empty i had all ready purchased the Warden's Keep, and the Installed Content is empty because nothing is installing.


I wish we could see all the posts from one user, I keep forgetting your issue in the first place.

You can't install ANY DLC, right?

Very weird that you don't have the Bioware folder in your All Users...

I tried looking back on the thread a bit but didn't really spot a full description of your issue. Explain what you see in the 3 tabs in game.

In the Available Content tab there is nothing,
the Download Content I have: Warden's Keep, Stone Prisoner, Collector Edition, Blood armor. 
Warden's Keep is red and says Install Failed with the bar at 100%, The others are Green and say Ready with the bar at 0%. In the description of all of them the game version says 1.0 in Red. My game is running the update version. 
The Install Content tab is empty.  

#840
ssltloco

ssltloco
  • Members
  • 12 messages
Also when I go to the DAUpdater to try and manually force the install, I click on select DAzip's and it takes me to My Documents folder where my Bioware folder is and go to the add ins folder and select the dao_prc_nrx_1 (Warden's Keep) and it keeps opening folders but will not let me select anything to install. Again I'm using Vista Home Premium 64

#841
HemisH

HemisH
  • Members
  • 363 messages

ssltloco wrote...
In the Available Content tab there is nothing,
the Download Content I have: Warden's Keep, Stone Prisoner, Collector Edition, Blood armor. 
Warden's Keep is red and says Install Failed with the bar at 100%, The others are Green and say Ready with the bar at 0%. In the description of all of them the game version says 1.0 in Red. My game is running the update version. 
The Install Content tab is empty.  


Ok bare with me here, I will probably repeat myself but it's the better I can do with a thread this massive. I'm starting to confused people! :whistle:

  • Make sure to turn off your firewall and/or antivirus settingg  beforehand
  • Is your AddIns folder => C:\\Users\\YourUsername\\Documents\\BioWare\\Dragon Age\\AddIns\\ (or C: is C: or where you installed your windows Vista) ? This is a reference to 3.1.1.
  • Run the game and service themselves as administrator : 3.1.3.1. and 3.1.3.2.
  • Select the DLC, in the right pane is a description of the DLC and a
    little picture. Underneath the description is a DOWNLOAD button. Try it
    to force the download.
  • Check 3.2.2. to make sure the service is running (it should). If it's running right click it and stop it. Then right click it and Start it.
  • I'm bummed you can't complete 3.3.1 because clearing all those semi downloaded DLC would be nice. Use 4.3 and check Show Hidden Files and uncheck Hide Protected System Files. If you have some sort of download for the DLC, the DAUptader folder should really be there. Maybe do a windows file search on DAUpdater to try and locate the folder (and not daupdater.exe from your game folder.
  • In DA:O Launcher, click configure and then Repair and click the button "Clear Download Cache"
  • Use 4.3 to delete all the traces of any DLC (they don't work anyway) and try 4.2 on one of the small DLC (NOT Warden's Keep or Stone Prisoner).

So obviously, don't try all of that at the same time. I tried to go from easier to harder (also from a gently carress to a warhammer to the head).

#842
Liarlaen

Liarlaen
  • Members
  • 10 messages
Btw. how long should addons install in the downloadable content menu?

Oh and second question if my game is updated to version 1.1 might it be a problem that The stone prisoner addons shows red 1.0 as if it would require to downgrade my game version or is it of no importance??

Modifié par Liarlaen, 13 novembre 2009 - 04:13 .


#843
darkcloud1987

darkcloud1987
  • Members
  • 5 messages
I have the Problem, that I'm always redirected to the Recent Activity Page when I want to buy Bioware Points. I used the button in Game and the one here.

#844
Kythlyn

Kythlyn
  • Members
  • 12 messages

Kythlyn wrote...

I've been looking through this thread for an hour and my eyes are getting bleary... haven't been able to solve this problem.

I have all the available DLC installed. Everything works except for Warden's Keep (which is the only DLC I got AFTER starting my game). I have the quest giver in the camp, but no quest in my log book. There WAS a quest before I downloaded it, but now the quest is gone. When I try to start the quest, it acts as though it's going to mark my map and send me on my way, but that doesn't happen. Instead, the quest giver acts as though he is still waiting for me to start the quest. Shale works. Dragon Armor works. Everything works... except Warden's Keep. Help.

Things just got weirder... In my "completed quests" page, there is a blank quest where the 2nd quest related to Shale should be.

I really hope they fix all of this stuff. I'd hate to have to start over. :( 


Okay... oddly enough, without any work on my end, that 2nd completed quest from Shale reappeared.

So... all my DLC is successfully installed, but the Warden's Keep quest is in a loop of failing to start when I try to accept it. Still no solution? :( 

#845
Kythlyn

Kythlyn
  • Members
  • 12 messages
Well, CRAP, now Shale broke too. When I try to talk to him in camp, it acts as if he has not been activated. >_<; And it gets all glitchy.

#846
HunZolka

HunZolka
  • Members
  • 1 messages
I don't really like messing with with files that could be easily lost, and never downloaded again unless paying for them, so I'd like to ask if someone can help me with a rather simple answer.



I downloaded two DLCs, they are 100%, but don't appear in the Installed slot, just in the Download.

In the right side of the screen where the info of the DLC is shown, where it says what game version is necessary it says v1.00, but it's displayed in red, unlike it is on the pictures in the pdf files I found about the issue.



So what could I do?

#847
Davypp

Davypp
  • Members
  • 8 messages

HemisH wrote...

Davypp wrote...

so i got this problem
i downloaded "the stone prisoner" it's at 100% then i get an error "instal failed"

i srsly dont know how to avoid it i tryd reinstaleiting it dident work run as administater no result i looked on the forum for about one day now i saw many ppl got it but dont know what to do mabe you cud help me out maybe some one posted this problem here and i looked over it *apologize* thank you


This could also be related to 3.1.1.

Did you also check the different steps you could try in 0.1.6.?

do you know how much i god damn love you so much at the moment ! :D
afther a day and 4 houres of figering and seartching for the stuf it say's i cud finely instal them Manually
ty so much for posting it all up !

#848
Davypp

Davypp
  • Members
  • 8 messages

HemisH wrote...

Davypp wrote...

so i got this problem
i downloaded "the stone prisoner" it's at 100% then i get an error "instal failed"

i srsly dont know how to avoid it i tryd reinstaleiting it dident work run as administater no result i looked on the forum for about one day now i saw many ppl got it but dont know what to do mabe you cud help me out maybe some one posted this problem here and i looked over it *apologize* thank you


This could also be related to 3.1.1.

Did you also check the different steps you could try in 0.1.6.?

do you know how much i god damn love you so much at the moment ! :D
afther a day and 4 houres of figering and seartching for the stuf it say's i cud finely instal them Manually
ty so much for posting it all up !

#849
Izchi

Izchi
  • Members
  • 2 messages

HemisH wrote...

Izchi wrote...

Okay, so I have the PC version and when I checked the "Registered Game Promotions" I think it's listing my DLC in the XBOX version. Should it not matter which version the DLC appears? Or am I sorta screwed?


Some of the DLC will show under all 3 versions of the game (PC, Xbox360 and PS3) such as the Dragon Age Journey flash game unlocks as well as the Lucky Band ring.

If you have your Collector's Edition, special pre-order bonus from a retailer and paid DLC showing under the wrong version, well the answer is yes you're screwed for now! If this is your situation, maybe try to contact EA support and ask to transfer all your DLC to the PC game.


The thing is, I haven't bought any DLC yet, just used those cards they gave me with codes on them. Ugh, I'd go and send them an email but the connection isn't working with them... bleh.. I guess I'll try calling them again...

#850
HemisH

HemisH
  • Members
  • 363 messages

HunZolka wrote...

I don't really like messing with with files that could be easily lost, and never downloaded again unless paying for them, so I'd like to ask if someone can help me with a rather simple answer.

I downloaded two DLCs, they are 100%, but don't appear in the Installed slot, just in the Download.
In the right side of the screen where the info of the DLC is shown, where it says what game version is necessary it says v1.00, but it's displayed in red, unlike it is on the pictures in the pdf files I found about the issue.

So what could I do?


I'm sorry but you're being punished for all the other people who just ignore the first post!!

Read before posting!!!! Aww I feel better now.

Read the first post of this thread to start.

Check this out : 

0.1.6. Some of the DLC are stuck at 100% in my Download Content tab in the game and not installing in the Installed Content tab.
0.1.8. All of the DLC are stuck at 100% in my Download Content tab in the game.

Modifié par HemisH, 13 novembre 2009 - 08:30 .