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Redeemed DLC Unofficial Troubleshooting and FAQ (PC Only)


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#1001
jpratt28

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you tried my fix?


#1002
The Angry One

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Tried everything said so far, nothing works.

I'm sure it's to do with this service refusing to start.

#1003
Selvec_Darkon

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I had an interesting thought just now. Windows 7 and Visa come with .NET 1.1 & .NET 2.0 already installed. Windows XP however does not come with them installed, and at the most installs .NET 2.0 in a service pack. I wonder if the service requires things from .NET 1.1 as well as .NET 2.0. The game only comes with .NET 2.0, but if it does require 1.1 it would certaintly explain why it seem's to work, somtimes with some fiddling, on Vista and Windows 7, but not XP.



My internet is running at dial up speeds so I can't test this, does someone else who's updater service won't start want to download .NET 1.1 and the Service Pack for it, then try installing that and see if it works?

#1004
187pure

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I just logged myself out of my account from the main menu then tried again, and the download for my armor started going up every time I minimized the game... unorthodox approaches seem to work for me and computers lol, maybe it was a coincidence and I got through the jam packed lines for the content, but I doubt it, so try what I did if you're annoyed.

#1005
OneBadAssMother

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EDIT: FIXED IT!

@Topic Starter

Add another step to your post, I found the reason behind being stuck at 0% downloading was simply due to low hard disk space.

Modifié par OneBadAssMother, 19 novembre 2009 - 06:41 .


#1006
glitch517

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WHAT A FRIGGIN MESS !!! Did anyone think to make sure the collector edition items would be available to all us fools that paid EXTRA for it ? Yeah the items are supposedly available at the party camp...so why am I asked to pay for them again ? Just another case of rushing to get the game out, before it works correctly....too bad..would be a great game if anyone over there could get it working...what a friggin waste of hard earned money...looks real pretty on the shelf with the metal case...but useless otherwise...crappy job guys : ( back to Blizzard I guess....also....I have no intention of "troubleshooting" something I paid extra for....I will get my money's worth by spreading the story of my horrible experience to every gamer I know...good day....enjoy my money

#1007
Lindalvan

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I am having a problem with the Dragon armor because as a Dwarf Warrior Noble you lose all your gear at one point and at that point I also lost my Dragon armor and have yet to get it back I was just wondering if anyone else had this problem with the DLC because I would think that would be an item that should not be taken at that point because you cant even use it yet but I foresee wanting to use it later.

#1008
Chobitaz89

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Lindalvan wrote...

I am having a problem with the Dragon armor because as a Dwarf Warrior Noble you lose all your gear at one point and at that point I also lost my Dragon armor and have yet to get it back I was just wondering if anyone else had this problem with the DLC because I would think that would be an item that should not be taken at that point because you cant even use it yet but I foresee wanting to use it later.


Disable your DLC, Force Load the game, Save.
Enable your DLC, Load the game, Save.

#1009
Selvec_Darkon

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In the origin story for dwarf casteless you also lose all your gear. It's in a box near where you wake up. I imagine it is the same with the dwarf noble.

#1010
Roland91

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Hello,



I recently bought points to download Warden's Keep, I bought the content in-game, the download bar showed up but it was stuck at zero. When I restarted the game, it's as if I never bought the content, says I have to buy points again, the Warden's Keep does not appear on the "Download Progress" tab anymore. Did I spend money for nothing? Please help.

#1011
byaka55555

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Hey ladies and gents. I've had problems with the DLC. Im really hoping someone can help me out. Im running Windows 7 on a partition of my MacBook Pro. Downloaded DAO from Gamersgate.com. Got the Golem DLC (the code came from Gamersgate). Downloaded all three currently available DLCs. At first everything worked fine. Then at some point the Grey Warden tower just disappeared. I have already completed the Golem quest and yet now when I try talking to the Golem he seems to be on a carriage inactive. I have uninstalled the Updater and re-downloaded the DLCs, yet nothing happened. A couple of times the game gave me an error message something like : "Error contacting your online storage". I think I have tried everything I saw on the forum that applied to my situation. If anybody can help me out it would be greatly appreceated. 

#1012
zupp

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dude you are running mac and windows 7 through mac and you got the dlc

you are in a bigger trouble than us.

#1013
laming Mo

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still no fix for the not startable DAUpdater?

#1014
hawat333

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Thanks for this walkthrough, I found it very useful - as one of my redeemed codes stopped 'working' (I mean the addon said unauthorized) after a reinstall.

And now it's fine and working again.

Thanks again, have a nice day.

#1015
The Angry One

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laming Mo wrote...

still no fix for the not startable DAUpdater?


Not that I know of. I hope something is resolved soon.

#1016
Kiddydakidy

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Hey guys,



I have not successfully added my DLCs. I could not get my DLC download working which lead me to downloading them manually through the direct download. I managed to install them with the DAUpdater (despite the program notifying me that it cannot locate local control service). However, when i login in the game, it says my DLC are unauthorized (with the exception of blood dragon armor which works just fine). I tried the steps to locate the local control service such as 3.2.1 onwards however nothing is working. And the problem is not in my profile as these DLCs are registered in my account. Can someone please provide a solution for me? Thanks.


#1017
The Angry One

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Kiddydakidy wrote...

Hey guys,

I have not successfully added my DLCs. I could not get my DLC download working which lead me to downloading them manually through the direct download. I managed to install them with the DAUpdater (despite the program notifying me that it cannot locate local control service). However, when i login in the game, it says my DLC are unauthorized (with the exception of blood dragon armor which works just fine). I tried the steps to locate the local control service such as 3.2.1 onwards however nothing is working. And the problem is not in my profile as these DLCs are registered in my account. Can someone please provide a solution for me? Thanks.


Try logging out in game, this worked for me.
The local control service refers to daupdatersvc.service.exe which is some sort of DRM utility that verifies DLC every time you log in. It's crapping out on a lot of us and nothing seems to work, aside from my workaround.

#1018
Kiddydakidy

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yea I tried logging in and out of the game alot of times. doesn't seem to work.

#1019
ghost_zero

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Actually, I am not having real issues with it anymore BUT I want to point out again:
I think it is kinda stupid to use an OWN SERVICE for DLC.
I mean: First of all, you can log into your account without that service running, so there really shouldn't be any need for a service to take care of such things.
Second, it also can't be an issue because of admin rights because the DLC gets installed into the Documents-Folder of the current user, not to mention that the service doesn't run automatically - and that was the right thing to do - but is started by the game and, of course, it can't be startet without admin rights.
Furthermore, the service doesn't shut down with Dragon Age directly but only a while later. I guesss it is closed automatically after a while, if Dragon Age isn't running which also means that setting the service to start automatically wouldn't necessarily help users without admin rights.
Btw. "without admin rights" also includes users with admin rights but active UAC in Vista and Windows 7. The don't have the needed rights to start services without an UAC confirmation.
Also: That service isn't just required to download the DLC but is also used to "re-confirm" that you really are allowed to use those DLC which means that if you start Dragon Age without it and log in (btw. I think the DLC can't be used without doing so but I am not completely sure), the DLC will be set to Unauthorized and therefore inactive.

So I don't see the sense of making it an own service. It just annoys users. Not to mention that if every game does this, I soon would have a really big amount of not really needed services installed.

Btw.:
Actually, I am against the whole DLC thing (especially if it is something that gets released once the game comes out; or is a main story related DLC - e.g. strengthens character relationship or something like this, e.g. Prince of Persia DLC - as this means it was excluded from the game on purpose to release it as DLC to make even more money) but as we have it here, I just want to say that it shouldn't be done by using a service. Who came up with that idea?
Especially, I think it isn't correct to include DLC to every new bought copy of the game which means that this was just done to target second-hand sale as those can't get their hands on the DLC without buying it which very likely will result into higher costs in the end.

Modifié par ghost_zero, 19 novembre 2009 - 06:13 .


#1020
Grisk123

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Just to add to the topic, I'm experiencing the DAUpdater issue as well. It doesn't start, etc.



I tried to do a .net framework repair through cmd (Vista) and nothing changed. I don't have a boot disk to try and repair the OS (the only reason I'm following this line of thinking is that my installutil.exe doesn't seem to work...)

#1021
The Angry One

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Grisk, make you you open the commant prompt as administrator or the installutil will give an access denied message.

That said fixing it that way did nothing for me.

#1022
Grisk123

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The Angry One wrote...

Grisk, make you you open the commant prompt as administrator or the installutil will give an access denied message.
That said fixing it that way did nothing for me.


No luck. I just got
".NET Framework installation utility has stopped working"

I don't understand why DAUpdater just decided to stop working out of the blue... :(

#1023
Bloody Dominator

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Ty this helped me with my problem :)

#1024
The Angry One

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I'm not sure why the bloody thing has stopped for me either. Seems to be an issue among a lot of us.

I've been told that BioWare are working on a fix so we'll just have to wait and see.

#1025
Dissentience

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I have just reinstalled the game via Steam and now NO DLC shows up in the Downloadable Content screen, on any tab.



Any ideas?