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Redeemed DLC Unofficial Troubleshooting and FAQ (PC Only)


2701 réponses à ce sujet

#1126
TallBearNC

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DeExil wrote...

DAUpdater is not working, doesn't want to start, doesn't want to install/uninstall....I feel like I'm losing my mind here, been working for 2 hours to fix this!
And people keep asking themselves why others pirate games?

Edit: I managed to activate all DLC's again apart from Shale (the golem)....

Final edit: I can't activate Shale, Warden's Keep is there on the map but the Stone Prisoner quest giver doesn't appear on the map. Strangely I seem to receive items for Shale...but now I won't be able to use them. Why isn't there a fix for these problems yet? Seriously...


Read my post in this forum and y ou will get shale :)

#1127
The Angry One

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Oh look, a spambot. How quaint.

Anyway, still getting error 1053 on my daupdater service. Tried every fix several times over.

Any news on a fix? I know I'm not the only one.

#1128
Fuzhelmet

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I'm officially done trying to install any of the DLC.  I've gone through most of the original posters steps and even did a complete reinstall.  Unless there is a patch that fixes this it's not worth the time.:?

#1129
The Chaplin

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Read the first blurb about .net framework. And that was it for me. Worked great.

I'm running this an iMac, and .net for most windows install can be optional. And the update for the newer stuff is optional so some PC wont have this.



If you downloaded content downloaded and is just not appearing in the game. A real quick fix (worked for me a few others here) goto to your auto update, and update your .net framework to the latest version. Reload and run the game again. my save game tooka long time to load. so give it some time..

Great faq thanks!!!!!

#1130
LazarusReturns

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So for those that remember me I am still waiting for Tier 3 tech support to even reply. Now they are refusing to give my money back as well for the DLC. KInda frustrated and I work in the video game industry.

#1131
Jagatay

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seckint wrote...

I got my game and codes registered at site.And auto patching started for blood dragon armor and the stone prisoner.Auto download finished at downloadable content but it failed to install.Tried to clear download cache from configure menu and didnt work.Unistalled game couple times with everythink on my pc got DAO ticker.After that still nothink worked.Tried patches but neither they work.Tried manuel download and instal via DAO updater gave and error
23.11.2009 22:38 - Received Manifest Ready Message from DAUpdaterSvc
23.11.2009 22:39 - Information - -----------------------------------------------------------------------------------
23.11.2009 22:39 - Information - Processing manifest for: C:\\\\\\\\Downloads\\\\\\\\DAO_PRC_CP_2_1.0.dazip
23.11.2009 22:39 - Error - Process manifest failed (unknown type)
23.11.2009 22:39 - Install Error for: C:\\\\\\\\Downloads\\\\\\\\DAO_PRC_CP_2_1.0.dazip, Error: Couldn't get list details from manifest.xml

even after i deleted manifest.xml . uninstalled DAO again and tried without deleting manifest.xml and stil same warning.Any idea about this problem?


try to change your country location and language to u.s.a and eng(u.s) if they are not. then try to install manually. That fixes manifest.xml problem.

#1132
laming Mo

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dont forget the people waiting for another 1053 fix ^^

#1133
The Angry One

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Oddity: After updating my EA Download Manager, daupdatersvc.service.exe suddenly works.
As far as I was aware this manager had little to do with Dragon Age and was used with Spore and Mass Effect. But there it is.

Modifié par The Angry One, 24 novembre 2009 - 01:41 .


#1134
ghost_zero

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It might be that the update also installs some other things/updates.
Like e.g. new Visual C++ Runtime Components (like 1.01b does too - not 1.01a) or something like this.

However, as I already mentioned - on a page before - to do the whole DLC thing through an own service is stupid.
It
should be able to do so without the need for a service at all. Not to
mention that you can login already without it running. Not to mention
that if every game does it through an own service, you would get way to
many services installed - which nearly none of them is really needed.

Modifié par ghost_zero, 24 novembre 2009 - 01:53 .


#1135
macay

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ok all my dlc at %100 but appears with install failed label on them. i refer section 0.1,8 did most, but none helped. and solution is;

run daupdater manually, select dazips install them but do it before u change your computers region settings and language to US.

#1136
naxin_nesus

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I managed to get everything in the game that I was promised except the Lucky Stone the Final Reason and this new item The Edge. I pre ordered the Digital Deluxe Edition from Steam, and got three cd keys I could register for content from steam and had created several characters using the character creator. I even used all of them in the game, but none of these items show up. Anyone else have this issue or any advice?

#1137
Serwadion

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Hi,



I followed your suggestion for try to download same DLC but nothing worked...

I bought the collector edition and redeemed all the code that in my online profile are showed. The game work fine, I've tryed it both with and without patch with no trouble.

The three page for the downloadable content are ever blank, but inside the log I can see that is unable to read the offers.xml file as shown below:



LEVEL MESSAGE

Platform Multi-core system detected. Using multi-threaded renderer.

Platform 2 core(s) detected, 1 worker thread(s) created.

General Initialize - Verify Platform capabilities

General Initialize - Resource Manager

General Initialize - World Database

General Initialize - Physics

General Initialize - Facial Animation

General Initialize - Graphics

Graphics Adapter is 'ATI Radeon HD 4800 Series'

Graphics Detected 1 ATI GPU(s) present.

General Initialize - Input

General Initialize - Console

General Initialize - GUI

General Initialize - Game

General Initialize - ClientApp Start Services

General Initialize - Per Frame AI

General Initialize - Game Rules

General Initialize - Main AI

General Initialize - Scripting Engine

General Initialize - Module RIM Manager

General Initialize - Pathfinding

General Initialize - Game Mode Controller

General Initialize - Sound

Audio Speaker mode: Stereo

General Initialize - GUISounds

General Initialize - Online Features

OnlineFeatures LoadOffers() : Unable to read file 'C:\\Users\\{myname}\\Doc\\BioWare\\Dragon Age\\Settings\\offers.xml'!

DA Download Manager (DADM) Service was started!

General Initialize - Initialization Complete

DA Download Manager (DADM) Attempting to connect to DADM Control Server!

DA Download Manager (DADM) Service start pending...

DA Download Manager (DADM) Connected to DADM Control Server!

DA Download Manager (DADM) Successfully configured DADM!

DA Download Manager (DADM) Service started successfully.

OnlineFeatures Wallet balance requested.

OnlineFeatures Login successful.

OnlineFeatures Entitlements requested.

OnlineFeatures Wallet balance requested.

Error ParseOfferXmlQueryResponse() : No Offers XML, maybe no internet connection?

OnlineFeatures Wallet balance error.

General Shutdown - Start

General Shutdown - Game

General Shutdown - World Database

General Shutdown - GUI

General Shutdown - Console

General Shutdown - Input

General Shutdown - Graphics

General Shutdown - Sound

General Shutdown - Physics

General Shutdown - Online Features

OnlineFeatures Online connection closed.

General Shutdown - Resource Manager

General Shutdown - Utilities



Some other suggestion?



P.S. I contacted ea support but the only thing the said to me, is to check if the daupdater service is turned on... but it ever worked!!!!



Thank you



Bye

#1138
Underfury

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....3.2.3. Installing the Dragon Age Updater Service if it's missing
Where
do i get this Dragon Age Updater Service? If i have bought my Dragon
Age: Origins from steam i will have problems with DLC? Because its not
appearing nothing when i click on DLS in the game and i have 560
bioware points and a reedem code! pls help

Modifié par Underfury, 24 novembre 2009 - 06:02 .


#1139
Polygon Sound

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Well I am on my 3rd attempt at gettin the Stone Prisoner to work. I have downloaded the DLC 3 times now and all 3 times nothing appears on my map or in my Journal about Sulchers Pass. WTF? I have the Blood Dragon armour but no Quest Marker for the other DLC.

I have attempted multiple fixes and none work.

I feel a bit cheated at the moment because I live in South Africa and bandwidth is not cheap at all I dont even want to know about my Internet Bill at the end of the month. I bought the game and cant play what I payed for.

Please please please if anyone knows how to get this working or how to fix it post it here.


#1140
Bloodandwind

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What if you do not even have the NET framework on your computer?

What will happen then? because i tried running updater but got errors also tried the cmd steps and they didnt recognise anything i am on XP btw

#1141
seckint

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Jagatay wrote...

seckint wrote...

I got my game and codes registered at site.And auto patching started for blood dragon armor and the stone prisoner.Auto download finished at downloadable content but it failed to install.Tried to clear download cache from configure menu and didnt work.Unistalled game couple times with everythink on my pc got DAO ticker.After that still nothink worked.Tried patches but neither they work.Tried manuel download and instal via DAO updater gave and error
23.11.2009 22:38 - Received Manifest Ready Message from DAUpdaterSvc
23.11.2009 22:39 - Information - -----------------------------------------------------------------------------------
23.11.2009 22:39 - Information - Processing manifest for: C:\\\\\\\\\\\\\\\\Downloads\\\\\\\\\\\\\\\\DAO_PRC_CP_2_1.0.dazip
23.11.2009 22:39 - Error - Process manifest failed (unknown type)
23.11.2009 22:39 - Install Error for: C:\\\\\\\\\\\\\\\\Downloads\\\\\\\\\\\\\\\\DAO_PRC_CP_2_1.0.dazip, Error: Couldn't get list details from manifest.xml

even after i deleted manifest.xml . uninstalled DAO again and tried without deleting manifest.xml and stil same warning.Any idea about this problem?


try to change your country location and language to u.s.a and eng(u.s) if they are not. then try to install manually. That fixes manifest.xml problem.



nope it didnt worked too tried couple more languages and countries either.And not sure if it is suppose to be but at downloadable content page for those two patches' discription requiers game version is red to me.Only possible warning that i can see from all pages and error notes.I guess i will format pc and setup everything again.

#1142
Love you in the mouth

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Yes, I also have the Game version required in red. My version listed in my config is 1.01 1.01 and 1.03. I have tried to do everything in the OP but still no hope. it has 100% installing bar, but isn't "installed" should it take awhile to install? it took my game almost 15 hours to install from steam?



Any help would be appreciated



P.S

i ordered the collectors edition from stream

#1143
Friedi69

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Thanks.



I tried many things, then I found the FAQ.



Deleting the manifest.xml did it for me.



Thanks again

#1144
Maxx Caffeine

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never mind

Modifié par Maxx Caffeine, 24 novembre 2009 - 10:14 .


#1145
Hawkahn

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Hi. I skimmed this thread but its getting very long...



My prob is this. I bought wardens keep from the menu (not in game at camp) and started installing it. I had to turn off the comp before download was finished. When restarted i got a message of it being timed out. However now the download is gone and so are the EA points. I guess i can try pressing "buy" again but that seems dumb.



What to do?

#1146
Serwadion

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Serwadion wrote...

Hi,

I followed your suggestion for try to download same DLC but nothing worked...
I bought the collector edition and redeemed all the code that in my online profile are showed. The game work fine, I've tryed it both with and without patch with no trouble.
The three page for the downloadable content are ever blank, but inside the log I can see that is unable to read the offers.xml file as shown below:

LEVEL MESSAGE
Platform Multi-core system detected. Using multi-threaded renderer.
Platform 2 core(s) detected, 1 worker thread(s) created.
General Initialize - Verify Platform capabilities
General Initialize - Resource Manager
General Initialize - World Database
General Initialize - Physics
General Initialize - Facial Animation
General Initialize - Graphics
Graphics Adapter is 'ATI Radeon HD 4800 Series'
Graphics Detected 1 ATI GPU(s) present.
General Initialize - Input
General Initialize - Console
General Initialize - GUI
General Initialize - Game
General Initialize - ClientApp Start Services
General Initialize - Per Frame AI
General Initialize - Game Rules
General Initialize - Main AI
General Initialize - Scripting Engine
General Initialize - Module RIM Manager
General Initialize - Pathfinding
General Initialize - Game Mode Controller
General Initialize - Sound
Audio Speaker mode: Stereo
General Initialize - GUISounds
General Initialize - Online Features
OnlineFeatures LoadOffers() : Unable to read file 'C:\\\\Users\\\\{myname}\\\\Doc\\\\BioWare\\\\Dragon Age\\\\Settings\\\\offers.xml'!
DA Download Manager (DADM) Service was started!
General Initialize - Initialization Complete
DA Download Manager (DADM) Attempting to connect to DADM Control Server!
DA Download Manager (DADM) Service start pending...
DA Download Manager (DADM) Connected to DADM Control Server!
DA Download Manager (DADM) Successfully configured DADM!
DA Download Manager (DADM) Service started successfully.
OnlineFeatures Wallet balance requested.
OnlineFeatures Login successful.
OnlineFeatures Entitlements requested.
OnlineFeatures Wallet balance requested.
Error ParseOfferXmlQueryResponse() : No Offers XML, maybe no internet connection?
OnlineFeatures Wallet balance error.
General Shutdown - Start
General Shutdown - Game
General Shutdown - World Database
General Shutdown - GUI
General Shutdown - Console
General Shutdown - Input
General Shutdown - Graphics
General Shutdown - Sound
General Shutdown - Physics
General Shutdown - Online Features
OnlineFeatures Online connection closed.
General Shutdown - Resource Manager
General Shutdown - Utilities

Some other suggestion?

P.S. I contacted ea support but the only thing the said to me, is to check if the daupdater service is turned on... but it ever worked!!!!

Thank you

Bye


Sorry but... none got the same problem?

#1147
schlista

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I have tried all this stuff twice! And still nothing. I noticed the packages look like they are downloaded as the .dazip files are in my all users folder. 

When I manually try to install them I get an error saying it must be off of c:\\ drive to install. And that there's no room on my drive. But my drive has a ton of space available for it and I'm running as admin on win7.

PC gaming is the worse.  I even bought a new video card so I could run this game at max with a great framerate.  And now I can't even't enjoy the full game.

I opened a ticket with EA support and so far they haven't responded.  Why do they care?  They got my money.  I think I'll flood their message boards and sales people with request though.  Maybe then they'll look at getting back to me.

#1148
schlista

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Fuzhelmet wrote...

I'm officially done trying to install any of the DLC.  I've gone through most of the original posters steps and even did a complete reinstall.  Unless there is a patch that fixes this it's not worth the time.:?


I feel your pain.  How much does the DLC cost?  EA/Bioware should be refunding us that amount or allow us that amount off another game.  The last PC game I had this much troublewith was Demigod.  I don't have much luck with PC games unless they are games for Windows...Dawn of War 2 worked flawlessly for me.

#1149
schlista

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Serwadion wrote...

Hi,

I followed your suggestion for try to download same DLC but nothing worked...
I bought the collector edition and redeemed all the code that in my online profile are showed. The game work fine, I've tryed it both with and without patch with no trouble.
The three page for the downloadable content are ever blank, but inside the log I can see that is unable to read the offers.xml file as shown below:

LEVEL MESSAGE
Platform Multi-core system detected. Using multi-threaded renderer.
Platform 2 core(s) detected, 1 worker thread(s) created.
General Initialize - Verify Platform capabilities
General Initialize - Resource Manager
General Initialize - World Database
General Initialize - Physics
General Initialize - Facial Animation
General Initialize - Graphics
Graphics Adapter is 'ATI Radeon HD 4800 Series'
Graphics Detected 1 ATI GPU(s) present.
General Initialize - Input
General Initialize - Console
General Initialize - GUI
General Initialize - Game
General Initialize - ClientApp Start Services
General Initialize - Per Frame AI
General Initialize - Game Rules
General Initialize - Main AI
General Initialize - Scripting Engine
General Initialize - Module RIM Manager
General Initialize - Pathfinding
General Initialize - Game Mode Controller
General Initialize - Sound
Audio Speaker mode: Stereo
General Initialize - GUISounds
General Initialize - Online Features
OnlineFeatures LoadOffers() : Unable to read file 'C:\\\\\\\\Users\\\\\\\\{myname}\\\\\\\\Doc\\\\\\\\BioWare\\\\\\\\Dragon Age\\\\\\\\Settings\\\\\\\\offers.xml'!
DA Download Manager (DADM) Service was started!
General Initialize - Initialization Complete
DA Download Manager (DADM) Attempting to connect to DADM Control Server!
DA Download Manager (DADM) Service start pending...
DA Download Manager (DADM) Connected to DADM Control Server!
DA Download Manager (DADM) Successfully configured DADM!
DA Download Manager (DADM) Service started successfully.
OnlineFeatures Wallet balance requested.
OnlineFeatures Login successful.
OnlineFeatures Entitlements requested.
OnlineFeatures Wallet balance requested.
Error ParseOfferXmlQueryResponse() : No Offers XML, maybe no internet connection?
OnlineFeatures Wallet balance error.
General Shutdown - Start
General Shutdown - Game
General Shutdown - World Database
General Shutdown - GUI
General Shutdown - Console
General Shutdown - Input
General Shutdown - Graphics
General Shutdown - Sound
General Shutdown - Physics
General Shutdown - Online Features
OnlineFeatures Online connection closed.
General Shutdown - Resource Manager
General Shutdown - Utilities

Some other suggestion?

P.S. I contacted ea support but the only thing the said to me, is to check if the daupdater service is turned on... but it ever worked!!!!

Thank you

Bye


I have the same problem.  The offers.xml file doesn't exist on my machine.  And EA support isn't responding to my emails.

Modifié par schlista, 25 novembre 2009 - 02:20 .


#1150
schlista

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Serwadion wrote...

Hi,

I followed your suggestion for try to download same DLC but nothing worked...
I bought the collector edition and redeemed all the code that in my online profile are showed. The game work fine, I've tryed it both with and without patch with no trouble.
The three page for the downloadable content are ever blank, but inside the log I can see that is unable to read the offers.xml file as shown below:

LEVEL MESSAGE
Platform Multi-core system detected. Using multi-threaded renderer.
Platform 2 core(s) detected, 1 worker thread(s) created.
General Initialize - Verify Platform capabilities
General Initialize - Resource Manager
General Initialize - World Database
General Initialize - Physics
General Initialize - Facial Animation
General Initialize - Graphics
Graphics Adapter is 'ATI Radeon HD 4800 Series'
Graphics Detected 1 ATI GPU(s) present.
General Initialize - Input
General Initialize - Console
General Initialize - GUI
General Initialize - Game
General Initialize - ClientApp Start Services
General Initialize - Per Frame AI
General Initialize - Game Rules
General Initialize - Main AI
General Initialize - Scripting Engine
General Initialize - Module RIM Manager
General Initialize - Pathfinding
General Initialize - Game Mode Controller
General Initialize - Sound
Audio Speaker mode: Stereo
General Initialize - GUISounds
General Initialize - Online Features
OnlineFeatures LoadOffers() : Unable to read file 'C:\\\\\\\\Users\\\\\\\\{myname}\\\\\\\\Doc\\\\\\\\BioWare\\\\\\\\Dragon Age\\\\\\\\Settings\\\\\\\\offers.xml'!
DA Download Manager (DADM) Service was started!
General Initialize - Initialization Complete
DA Download Manager (DADM) Attempting to connect to DADM Control Server!
DA Download Manager (DADM) Service start pending...
DA Download Manager (DADM) Connected to DADM Control Server!
DA Download Manager (DADM) Successfully configured DADM!
DA Download Manager (DADM) Service started successfully.
OnlineFeatures Wallet balance requested.
OnlineFeatures Login successful.
OnlineFeatures Entitlements requested.
OnlineFeatures Wallet balance requested.
Error ParseOfferXmlQueryResponse() : No Offers XML, maybe no internet connection?
OnlineFeatures Wallet balance error.
General Shutdown - Start
General Shutdown - Game
General Shutdown - World Database
General Shutdown - GUI
General Shutdown - Console
General Shutdown - Input
General Shutdown - Graphics
General Shutdown - Sound
General Shutdown - Physics
General Shutdown - Online Features
OnlineFeatures Online connection closed.
General Shutdown - Resource Manager
General Shutdown - Utilities

Some other suggestion?

P.S. I contacted ea support but the only thing the said to me, is to check if the daupdater service is turned on... but it ever worked!!!!

Thank you

Bye


I have that same issue.  Both issues. The offers.xml file doesn't exist for it to be read.  And EA isn't responding to multiple requests.  Don't even try to do the live chat deal...you will wait 40minutes just to have it say it quit right when you are the #1 on the list.

This sucks.  And bioware isn't helping much either.  They should be on these forums trying to help the users.  instead they are talking it up in the non-technical forums talking about what features to add.