2701 réponses à ce sujet

[Teknor]

I got my dlc enabled but they are still seen both as confirmed and as not installed. Plus i can't talk to Felix and there are two Levis in my camp.

[Neopearl]

After reinstalling the game i had a lot of troubles getting the DLC back. I tried all the tricks here, activating the updater in services.msc and all that.



Every single time i tried to run the updater manually i got the 0xc0000135 error, after googling that i read on some places its the Microsoft .NET Framework 3.5 Service Pack 1 that need to be "re"installed



I found it on http://www.microsoft...19-81da479ab0d7



After rebooting i opened DO:A and found all my DLC to be there. I hope this will help some other too .

[yasuraka.hakkyou]

In 4.2, it says that a DAUpdater.exe can directly install the DLC, but I've done several things like making hidden folders visible and I still don't seem to have it. help is appreciated.

[15thWarlock]

I cannot access my DLC anymore, if I login to my account in the game, three items are ,arked as unauthorized, I've tried contacting the support but no answer from them, here's what I wrote them:

-----------------------------------------------------------------------------------------------------------------------------------------------------------

Hello, I preordered the CE version of the game, installed it and it worked without any problems, all my DLC showed up in game.

Yesterday I upgraded from Windows Vista to Windows 7, but before I upgraded I uninstalled my game from my PC, choosing to keep my saved games.

I installed my new OS, installed the game again and copied my saved games folder after installing the game.

When I started the game the first time none of the DLC showed up, I logged in to my account expecting to have to download everything again, but still nothing showed up.

I had a backup from the entire Documents\\\\Bioware\\\\Dragon Age folder from a couple weeks ago, I overwrote these folders onto my new Dragon Age folder and entered the game, the DLC showed up but three items (the stone prisoner and two of the items included with the CE) showed up as unauthorized content.

I logged out and logged in again, making sure I was using the correct account to no avail, I tried unregistering the game from your social website and registered it again using my CD key, entered the game but the DLC is still blocked.

I can access my saved game if I'm logged out, but then I have no access to my online profile.

Every single time I make sure I log in to my account with the original email address, and password I used to register the game when I bought it and redeemed my codes, why is my content still blocked?

Can you please tell me what to do, I only want to be able to play my game with all the features I had access before, but I can't.

Thank you for your help, hope to hear from you soon.

File Attachments

• DxDiag.txt

Incident: 091130-001635
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I contacted you 72 hours ago, about not being able to access my DLC in Dragon Age, I have waited over 3 days for a response when I received an email stating the following:

"Your question has been received. You should expect a response from us within 24 hours."

Now, I have been very patient, even though I'm a legitimate user of your software, and have been denied access to features that were included in the package I paid for.

I still have no access to any features, and have been forced to play while logged out, because as soon as I log in I cannot use any of my saved games, as if I have stolen this DLC or something.

I have been patiently waiting for an answer to my problem, and all I get in my mail after almost 3 days is this:

"This is War & New Ostagar Expansion!"

An add for more paid DLC??? When even the DLC included in the game doesn't work and I'm treated as if I have illegally acquired it??? This is beyond belief....

I'm really disappointed, this is the second time I contact you, I paid for your software, and now I can't fully use it, and yet you send this spam to my mail?

I expect a reply to this issue soon.


--------------------------------------------------------------------------------------------------------------------------------------------

It's been 6 days since I contacted you, and still no response.

Do you even care about your costumers?

This is the last time I'm contacting you.

-------------------------------------------------------------------------------------------------------------------------------------------

So far no answer from ea or bioware support, do they even care? has anyone else suffered the same issue? I've tried everything in this thread and still no DLC when logged in.

I've given up on Bioware support, can we look for any other avenues to make these people care about their broken game?

This is so frustrating, don't take me wrong, I love DA:O, but quite frankly they dropped the ball big time on the DLC.

Need some help please.

Modifié par 15thWarlock, 06 décembre 2009 - 06:44 .

[Evilmonstar]

I am having the exact same issue as 15th warlock. I went to launch the game to play just now and it won't let me load my charecters game saves, telling me I needed to have the DLC which I definitele had access to before tonight (I purchased the deluxe edition from steam).



I tried logging out and then back in and the "unauthorized" tag disappeared from my DLC, but as soon as I tried to load my game save it gave me the same message and when I went back into the DLC page it said unauthorized again.



WTF yo?

[Evilmonstar]

I am having the exact same issue as 15th warlock. I went to launch the game to play just now and it won't let me load my charecters game saves, telling me I needed to have the DLC which I definitele had access to before tonight (I purchased the deluxe edition from steam).

I tried logging out and then back in and the "unauthorized" tag disappeared from my DLC, but as soon as I tried to load my game save it gave me the same message and when I went back into the DLC page it said unauthorized again.

WTF yo?

[warhaul]

What do you do when it gives you an error when you're trying to start the game saying "The fallowing file could not be found: DAOriginsLauncher.xml"?????

i'm getting tired of these problems, this is why i hate windows.

[Vasquez1989]

My Blood Dragon Armor didn't show up first time I redeemed it. I installed it manually the way this unnoficial troubleshooting guide tells. I was relieved to see it finally showed up in my inventory. But now I just installed the female elf fix for Blood Dragon Armor, and it is now is displayed as unauthorized! Worse thing: I can't use my save!

[Naglfarr]

Hey, the guide helped. Thanks very much. :-)

[mrplaidofantioch]

Just wanted to chime in saying that I'm also having the same issue with my Stone Prisoner DLC being broken. I'm 45 hours into the game and my Shale is broken. Whenever I speak to him, I'm transported to some random area on the map.

[15thWarlock]

OK, I fixed my problem, dunno if this will work for everyone, and maybe it's not necessary to follow all these steps, but I'll just let you know exactly what I did:

First I made a copy of the folders: Characters, Pre-release Characters and Screenshots, found in the folder \\\\\\\\My Documents\\\\\\\\Bioware\\\\\\\\Dragon Age, as a backup. **THIS IS VERY IMPORTANT, IF YOU DON'T DO THIS YOU'LL LOSE ALL YOUR SAVED PROGRESS** after restoring your game you may rid of this backup if you want.

Then I removed my CD key registration from this very website.

After wards I entered the configuration utility in the DA:O start menu, and cleared my downloads cache, then I uninstalled the game, all of it, saved games and settings included, I was able to do this because, as I mentioned before, I had a backup of all my important game files.

I restarted my system, then I installed the game once again, as if it was the first time, entering my CD key and installing to a brand new directory.

After installing the game I opened my DA:O online profile on a web browser before entering the game, then I registered my CD key once again.

I entered the game, logged into my online profile, crossed my fingers and, voilà! all my downloadable content was available for download once more! I started downloading everything back again, and after I was done, I exited the game and I proceeded to copy the folders I had in my backup with my saved games and whatnot.

I can now play while logged into my online profile once again, while having access to all my DLC! As I mentioned before, this is what worked for me, I dunno if you need to follow every single step, and I dunno if this'll work for everyone that has the "Unauthorized content" problem, I also am not reponsible in any way if you lose any due due to not taking the steps to backup your data.

I just wanted to share this with you guys, if you have the same problem, and this works for you as well, just let me know

Modifié par 15thWarlock, 07 décembre 2009 - 01:49 .

[15thWarlock]

EDIT: posted same reply twice, sorry 

Modifié par 15thWarlock, 07 décembre 2009 - 01:48 .

[Kokirin]

0.1.10. The service just won't start, Error 1053 or timeout





* Use 3.2.1 to locate the service, double-click it. Select the TAB Log On. Instead of "Local System Account" select "This account" and type in your windows Vista or 7 administrative account along with the password twice.



* Reinstall the service with 3.2.4.



* Install the .Net Framework updates from Windows Update or Microsoft Update. (Start menu, Windows Update or Microsoft Update)



what is the service 3.1.2??

[Shenordak]

15thWarlock wrote...

OK, I fixed my problem, dunno if this will work for everyone, and maybe it's not necessary to follow all these steps, but I'll just let you know exactly what I did:

First I made a copy of the folders: Characters, Pre-release Characters and Screenshots, found in the folder \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\My Documents\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\Bioware\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\Dragon Age, as a backup. **THIS IS VERY IMPORTANT, IF YOU DON'T DO THIS YOU'LL LOSE ALL YOUR SAVED PROGRESS** after restoring your game you may rid of this backup if you want.


Then I removed my CD key registration from this very website.

After wards I entered the configuration utility in the DA:O start menu, and cleared my downloads cache, then I uninstalled the game, all of it, saved games and settings included, I was able to do this because, as I mentioned before, I had a backup of all my important game files.

I restarted my system, then I installed the game once again, as if it was the first time, entering my CD key and installing to a brand new directory.

After installing the game I opened my DA:O online profile on a web browser before entering the game, then I registered my CD key once again.

I entered the game, logged into my online profile, crossed my fingers and, voilà! all my downloadable content was available for download once more! I started downloading everything back again, and after I was done, I exited the game and I proceeded to copy the folders I had in my backup with my saved games and whatnot.

I can now play while logged into my online profile once again, while having access to all my DLC! As I mentioned before, this is what worked for me, I dunno if you need to follow every single step, and I dunno if this'll work for everyone that has the "Unauthorized content" problem, I also am not reponsible in any way if you lose any due due to not taking the steps to backup your data.

I just wanted to share this with you guys, if you have the same problem, and this works for you as well, just let me know

I had exactly the same problem as you, but tracked it down to the Updater not starting automatically. I tried to tell this to support but they just tell me to make sure I'm using the same profile I registered the content with. 

The easiest way however is to play logged out. While logged out all your downloaded DLC is enabled.

Modifié par Shenordak, 07 décembre 2009 - 02:14 .

[Mudface67]

I have the same problem as a number of others- my DLC appears as 'Unauthorised' when logged in, but logged out it's OK. I found my Dragon Age content updater service was disabled and restarting it did the trick. Do I need to leave this on Automatic though, as I'd rather not have an unnecessary service running all the time just to check out my DLC?

Modifié par Mudface67, 07 décembre 2009 - 02:29 .

[HemisH]

Kokirin wrote...

0.1.10. The service just won't start, Error 1053 or timeout


* Use 3.2.1 to locate the service, double-click it. Select the TAB Log On. Instead of "Local System Account" select "This account" and type in your windows Vista or 7 administrative account along with the password twice.

* Reinstall the service with 3.2.4.

* Install the .Net Framework updates from Windows Update or Microsoft Update. (Start menu, Windows Update or Microsoft Update)

what is the service 3.1.2??

Those numbers are the sections of the FAQ you should check.

[Kokirin]

ah.. flop heh heh

it was late...

[tweety_fleety]

Great stuff, I had the problem where the content was all downloaded but wasn't installing, stuck at 100%. The updater was on and set to run as admin. After stopping the updater, deleting the manifest.xml then restarting. The content then installed no problem. Thanks for the useful info

[RockGnasher]

so I got the stone prisoner thing dl'd and seeing that nothing was happening afterwards, I figured my work at the net cafe was done....  I get home and discover that my quest has merely begun, that an adventure the likes of which was beyond my wildest dreams of dragons was at hand!!!  meep, meep....    

I was so PO'd believe me...   I am so sick of games being released that do not work or are bugged to the point of futile operator rage.... and of course the game companies can or will do nothing to mollify their patrons...  what's next, are they going to farm out the entire industry to Turdistan?     

[Naked Fury]

* http://social.biowar...ntitlements.php correctly reports that I have the Collector's Edition.

* Available Content tab from inside the game still lists Warden's Keep.

* Nothing showing up in Downloading tab.

* No red exclamation point anywhere.

* 0.1.9 seems applicable, but I see no "chat" option on any of the official tech pages. Please give me a specific link.

* The official tech pages only talk about what to do when you have the red exclamation point, but I never had one.

* Cleared my download cache; no change.

* Verified the DA:O service is running in services.msc



Running 64-bit Windows 7 Pro.



I've run out of ideas. Could someone suggest something? Thanks.

[Naked Fury]

http://social.biowar...ntitlements.php actually does not report Warden's Keep, so I assume this is why it's not downloading.

However, http://social.biowar...ntitlements.php does show that I have Stone Prisoner.

So the Collector's Edition now has Stone Prisoner instead of Warden's Keep?

Modifié par Naked Fury, 07 décembre 2009 - 11:54 .

[Naked Fury]

OK it looks like the digital download Collector's Edition comes with Warden's Keep, but not the DVD. sigh.

Furiously strokes silk map in desperate attempt to compensate.

Modifié par Naked Fury, 08 décembre 2009 - 12:27 .

[pagerunner]

I'm having DLC problems as well (the nothing-shows-up-under-Available-Content version) and to be honest, I'm so overwhelmed by this thread I don't even know where to start. Is there any way to get refunds on the points? Who do I even talk to? Like an idiot I went and spent the money first, under the assumption it would, y'know, function. :\\

[Burning Eyes]

Nothing shows up in any of the tabs for me either, even though I successfully redeemed the dragon armor code on the site. I'm in Windows 7 x64 and the dragon age updater service is started.

Edit: Nevermind, restarting the game fixed it. Now everything is working fine.

Modifié par Burning Eyes, 08 décembre 2009 - 04:04 .

[robin3d]

Ok, I'm having the 0.1.1 issue... I've done everything, even the 3.2.4 and I still cannot run the services. Now the error "ERROR 5: ACCESS DENIED" occurs... Any suggestions? (before having done 3.2.4 error "ERROR 2: FILE NOT FOUND" had been occuring)

EDIT: I'VE MANAGED TO RESOLVE THIS ISSUE AND NOW ALL THE DLCs ARE WORKING GREAT!

Guide:
   1. Manual uninstall Dragon Age.
   2. Reboot
   3. Install Dragon Age
   4. Reboot
   5. Turning on the Dragon Age Service (if didn't work for me, so I've reinstalled this service and set it to log as my Windows account [with admin rights])

Hope it helps

Modifié par robin3d, 08 décembre 2009 - 06:42 .