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Redeemed DLC Unofficial Troubleshooting and FAQ (PC Only)


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#1376
Jaggeh_ie

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I dontk now if this has been mentioned yet but you may want to add it to the original post

if you are playing on steam and you change the location of your steam install the update service wont work.



if you go in to regedit and change the updater service loaction you can fix it

HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>Services>DAUpdaterSvc



in that entry change the ImagePath key to wherever the new folder is.






#1377
Hippo Eats Midget

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First off, here are my specs:



Windows Vista Home Premium 32-bit, Service Pack 1

Intel Core 2 CPU E6700 @ 2.66GHZ

4GB Ram



My installutil.exe crashes before I am able to uninstall the DaUpdaterSvc.Service.exe, so I can't uninstall than reinstall it without cleaning up the .net framework install.



So I did a totally clean unistall of the .net framework and a re-install of .net Framework 3.5 Service Pack 1 after that and gave it another shot.



Nothing. Still crashes.



I don't know what the problem is, or why DAUpdater suddenly doesn't work, but its really damn annoying that's for sure.

#1378
xratttx

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I am about to punch a big hole on my laptop screen.Please help?I Downloaded the DLC in game but they fail to instal.I read you can instal it off game with the updater but i cant find where the game downloaded the DLC's to.I check every folder in common/D.A.O and the other dragon age folder near music,movie folders(dont know what its called in english)

#1379
MorseDenizen

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I noticed something really bizarre on DA:O last night. Was playing Journeys and got the Amulet of the War Mage (which wont appear tin game for some reason) so jumped into the game to download install... I was bit shocked when I found Warden's Keep in the installed DLC section, this is mainly cos I havent bought that dlc yet, and i have absolutely no idea how or even when it got in there. I plan on getting both WK and RtO after XMas, and having it appear like that is freaking me out a bit, its like the dlc issues people have experienced but inverse, with an exorcist touch... really weird any advice on how to uninstall it? I also found an entry in the AddIns page thingy....

#1380
AtrophyOffline

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Jaggeh_ie wrote...

I dontk now if this has been mentioned yet but you may want to add it to the original post
if you are playing on steam and you change the location of your steam install the update service wont work.

if you go in to regedit and change the updater service loaction you can fix it
HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>Services>DAUpdaterSvc

in that entry change the ImagePath key to wherever the new folder is.



I had completely given up on getting this to work until I saw this post - and thank god I did (it was completely random that I found it). I had changed the install directory for steam (after I installed dragon age) cause I had just got a new hard drive and recieved this exact error. Going into regedit and changing the location fixed everything.

Reading this has saved me no small amount of rage, pain and humiliation. Thanks so much for your efforts.

Modifié par AtrophyOffline, 19 décembre 2009 - 03:10 .


#1381
WizardOfQuarks

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Hi everyone.

I redeemed my codes for The Stone Prisoner and Blood Dragon Armor. I purchased Warden's Keep. But I can't install any of them. In the %100 of installing progress there is an "install failed" warning and there's no internet connection problem.

I don't know what to do... Please help!

Modifié par WizardOfQuarks, 19 décembre 2009 - 11:28 .


#1382
AtrophyOffline

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WizardOfQuarks wrote...

Hi everyone.

I redeemed my codes for The Stone Prisoner and Blood Dragon Armor. I purchased Warden's Keep. But I can't install any of them. In the %100 of installing progress there is an "install failed" warning and there's no internet connection problem.

I don't know what to do... Please help!


Did you use steam to download the game? If so try this link and look at steps 8 and 9:

forums.steampowered.com/forums/showthread.php

Edit: Er, my bad - that link is only for the deluxe version of the game.

Modifié par AtrophyOffline, 19 décembre 2009 - 12:35 .


#1383
Yrkay

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if i reedeemed my code offline is there a way to get it back?ty

#1384
CATS GO PEW PEW

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DLC isn't working, and I keep getting the following message every time I log in and / or activate the game: A server error occurred while attempting to access your online profile storage.



Could that message be related to the fact that my DLC won't even show in the DLC part of the main menu and how can I fix it?

#1385
Jason Leong

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We have a preview application that contains a number of the DA Updater fixes for the upcoming PC Patch.
You can try it out and see if it helps solve your problems in the meanwhile.
If you do, please let me know if it helps.
http://supportfiles....nostic_beta.exe

Also, you'll want to confirm your service starts when you boot the game.  A few users have reported they need to manually start their service for some reason.
1. In Windows, Press start
2. Run "services.msc"
3. Find and start "Dragon Age: Origins - Content Updater"
4. Restart game

Modifié par Jason Leong, 19 décembre 2009 - 07:55 .


#1386
IronMonky

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Edelwolf wrote...

None of the things in this faq worked and DLC wouldn't install after 100% download, but then i figured out a new solution.

this is on windows7:

1. login as admin
2. go to the user account manager and set the slider all the way down to never notify (least secure)
3. reboot
4. run DA and start the download in the normal way
5. quit DA when it's done and set the security slider on normal again, then reboot (wouldn't want to compromise your PC)
6. always play the game from admin account

Run the game as any user other than admin and the DLC won't show up.

This DLC program is very crude.
But I can play now. Hope this may help someone.


Thax man this fixed my problem i love you in a internetly way<3

#1387
WizardOfQuarks

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Jason Leong wrote...

We have a preview application that contains a number of the DA Updater fixes for the upcoming PC Patch.
You can try it out and see if it helps solve your problems in the meanwhile.
If you do, please let me know if it helps.
http://supportfiles....nostic_beta.exe

Also, you'll want to confirm your service starts when you boot the game.  A few users have reported they need to manually start their service for some reason.
1. In Windows, Press start
2. Run "services.msc"
3. Find and start "Dragon Age: Origins - Content Updater"
4. Restart game


It didn't work. Still installations fail at %100.

#1388
BFarm

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Jason Leong wrote...

We have a preview application that contains a number of the DA Updater fixes for the upcoming PC Patch.
You can try it out and see if it helps solve your problems in the meanwhile.
If you do, please let me know if it helps.
http://supportfiles....nostic_beta.exe

Also, you'll want to confirm your service starts when you boot the game.  A few users have reported they need to manually start their service for some reason.
1. In Windows, Press start
2. Run "services.msc"
3. Find and start "Dragon Age: Origins - Content Updater"
4. Restart game


Running this utility changed nothing for me.  Stil no DLC.

#1389
Aesir Rising

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Jason Leong wrote...
  A few users have reported they need to manually start their service for some reason.


I have the service set to start automatically.  What I see is that the service will start automatically after a reboot.  However, after I play one session, and exit the game, the service stops on its own.  Subsequent launches of the game fail to start the service back up, so I start the service manually thereafter, at least until the next reboot.

I'm going to install the DRM service beta to see if this resolves what I'm seeing.  I'll edit this post this weekend at some point with results.

[Update: Unfortunately the beta DRM service installer doesn't address the issue where the service stops and doesn't automatically restart the 2nd and subsequent times I run the game.  It only automatically starts up after a reboot.]

Modifié par Aesir Rising, 21 décembre 2009 - 04:10 .


#1390
JackFirelake

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I got some special downloadable edition from EA store. 6 DLCs are included, and I got their numbers. But, the game want's to donwload DLCs that are only compatible with version 1.0 while I naturally upgraded to 1.2



I think I play through once without any of the DLCs, can someone tell me which ones are CRUZIAL, if any? Do they actually IMPROVE the game or just add fancy trinkets for kiddies?

#1391
cav9

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I found that the problem was due to not running the daorigins.exe file in administrator mode. In Windows Vista, the true administrator mode is disabled so right-clicking on the file and selecting "Run as admininstrator" does not do much.



1. Go to google and search for instructions on how to enable the hidden adminstrator account in Vista. It will appear alongside your existing account when you start up your computer

2. Log in to the administrator account and then right-click on the daorigins.exe file and select "Run as administrator"

3. Follow the usual process; i.e. log in to the Dragon Age server and download content. It worked perfectly!

4. Log out of the adminstrator account and log back into your regular account. DO NOT USE THIS ACCOUNT FOR REGULAR ACTIVITY OR WHEN PLAYING THE GAME. You should either disable it or put a password on it.

#1392
WizardOfQuarks

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cav9 wrote...

I found that the problem was due to not running the daorigins.exe file in administrator mode. In Windows Vista, the true administrator mode is disabled so right-clicking on the file and selecting "Run as admininstrator" does not do much.

1. Go to google and search for instructions on how to enable the hidden adminstrator account in Vista. It will appear alongside your existing account when you start up your computer
2. Log in to the administrator account and then right-click on the daorigins.exe file and select "Run as administrator"
3. Follow the usual process; i.e. log in to the Dragon Age server and download content. It worked perfectly!
4. Log out of the adminstrator account and log back into your regular account. DO NOT USE THIS ACCOUNT FOR REGULAR ACTIVITY OR WHEN PLAYING THE GAME. You should either disable it or put a password on it.


Tried but nothing changed...

#1393
LoneDireWolf

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Jaggeh_ie wrote...

I dontk now if this has been mentioned yet but you may want to add it to the original post
if you are playing on steam and you change the location of your steam install the update service wont work.

if you go in to regedit and change the updater service loaction you can fix it
HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>Services>DAUpdaterSvc

in that entry change the ImagePath key to wherever the new folder is.




Now if only I read that or knew about it a few days ago... It's also possible to just uninstall and reinstall the service, and that automatically updates the location.

#1394
SEYYAH

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install failed... tried everything but still does...

They took my money for something that does not work... way to go EA!!!

#1395
bogus88

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This is the worst man. i have been here for like 5 days straight trying to work this out. im fully exhausted i installed the game 4-5 times destroying my downloads. I have read atleast 50+hrs of forum posts ive tried all the **** imaginable. i even dl'd that DAUServiceDiagnostic_beta.exe and it just fails saying i cant install service 2. whatever cause i dont have 1. whatever but i do. i click services and start and get "error 5 . access is denied'.. man idk if its vista or the game probly the game :( wasted my money on this failness cant even play what i paid for god i shouldnt of ever tried a decent singleplayer game these days all fail money scammers. btw is there any way to play like by myself single player with the dlc cause i seriously dont care about playing and uploading a fail avatar on bioware account i just wanna play good story single player lonerness with all the full game wich i frikken paid for argggg FIX IT!. thats all im gonna say MSG ME WITH A FIX!

#1396
Kommiekat

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So, if I purchased Wardens Keep and put in the code for Shale the first time around, later had to uninstall and again install the game, how so I get them back?



Sorry, which step? This one?:

....3.1.2. Uninstalling Dragon Age and reinstalling it borked the service needed to download the DLC

#1397
Hippo Eats Midget

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Jason Leong: I tried the DAUpdaterSVCdiagnosticbeta.exe you posted. No luck unfortunately. It finished the install and said it was ready to play (but only after failing to install .net Framework 2.02 because I'm on Vista) and I thought it was all good, but nope.



I can connect to the server, but the DAUpdaterSVC.Service program still crashes regardless and it still thinks I don't own Wardens Keep.



On top of that, after having tried to rename the Manifest.xml to Manifest1.xml to see if that might fix my problem (it didn't), after renaming it back to Manifest.xml, it believes I now don't own The Stone Prisoner either.



Oh well. I'll just have to keep on looking for an answer.

#1398
HemisH

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Kommiekat wrote...

So, if I purchased Wardens Keep and put in the code for Shale the first time around, later had to uninstall and again install the game, how so I get them back?

Sorry, which step? This one?:
....3.1.2. Uninstalling Dragon Age and reinstalling it borked the service needed to download the DLC


In an ideal world, you just reinstall the Dragon Age game and log-in while in the game with the same account you used before. This will find out that you have access to XYZ DLCs and if they're not present, should download them.

If they're not downloading/installing/etc... I suggest you take note of what the issue it's giving you is, then check the 0.1.X sections for the one closest to your issue.

#1399
Pihi

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Thanks for help, seems that i need also manually start Dragon Age updater service wiht my brand new Windows 7...

#1400
-agrash-

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why won't they fix this with a patch..??