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Redeemed DLC Unofficial Troubleshooting and FAQ (PC Only)


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#1551
ladydanotte

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Had issue with The Stone Prisoner showing 100% Downloaded and then getting stuck. Contacted support and they had me clear the DL cache. Errr had already done that and nothing. Deleted Manifest.xml file as suggestd here and boom! Everything downloaded and installed! Thanks HemisH! If I had a cake to give you, I would!

#1552
wintervale

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A follow up to my previous post, I've discovered if I'm logged out the "unauthorized" error goes away. It comes back the second I log in and goes away again when I log out. (I've now unticked "keep me logged in").



Something to try if all else fails...

#1553
Pireb

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Right, figured i'd buy return to ostagar DLC, bought the points required and then some (1200), started the game and logged in, went to the DLC tab and found my list of available content were empty. is there anything else i need to do? tried reading the "how to" guide on DA:O page but half the text isnt showing with some "not enough data for images" error popping up.

#1554
HemisH

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Pireb wrote...

Right, figured i'd buy return to ostagar DLC, bought the points required and then some (1200), started the game and logged in, went to the DLC tab and found my list of available content were empty. is there anything else i need to do? tried reading the "how to" guide on DA:O page but half the text isnt showing with some "not enough data for images" error popping up.


It's not out yet. It got delayed on all 3 platforms.

social.bioware.com/forum/1/topic/9/index/608506&lf=8

#1555
Hypericon

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tried to follow some part of the guides.
then when i am trying to install the DAZIP via DAupdater file i receive following error message:

19-01-10 12:15 AM - C:\\\\\\\\Program Files (x86)\\\\\\\\Dragon Age Origins\\\\\\\\bin_ship\\\\\\\\daupdater.exe,
19-01-10 12:15 AM - Found Dragon Age version 1.2
19-01-10 12:15 AM - Localization file ..\\\\\\\\data\\\\\\\\DAUpdater.xml loaded.
19-01-10 12:15 AM - Language set to: it
19-01-10 12:15 AM - Received Manifest Ready Message from DAUpdaterSvc
19-01-10 12:15 AM - Information - -----------------------------------------------------------------------------------
19-01-10 12:15 AM - Information - Processing manifest for: \\\\\\\\\\\\\\\\.psf\\\\\\\\Home\\\\\\\\Downloads\\\\\\\\DAO_PRC_NRX_1_1.0.dazip
19-01-10 12:15 AM - Error - InstallInfo: Error checking free disk space for \\\\\\\\\\\\\\\\.psf\\\\\\\\Home\\\\\\\\Downloads\\\\\\\\DAO_PRC_NRX_1_1.0.dazip install, aborting. Error: System.ArgumentException: L'oggetto deve essere una directory principale ("C:\\\\\\\\") o una lettera di unità ("C").
in System.IO.DriveInfo..ctor(String driveName)
in DAUpdater.Engine.Utilities.FileHelpers.DiskSpaceCheck(Int64 nFileSize, DirectoryInfo dirInfo)
in DAUpdater.Engine.Content.InstallInfo..ctor(String a_sArchiveName, ContentInstaller a_parentInstaller)
19-01-10 12:15 AM - Install Error for: \\\\\\\\\\\\\\\\.psf\\\\\\\\Home\\\\\\\\Downloads\\\\\\\\DAO_PRC_NRX_1_1.0.dazip, Error: Not enough disk space for installation.


but obvusliy i have space.
1) running on Parallels Desktop
2) windws 7 in it
3) patched to 1.02a
4) everything is working fine except for this matter of optional components istallation.

thank you.

Modifié par Hypericon, 18 janvier 2010 - 11:22 .


#1556
Kepha

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Hypericon, a couple of things to try



1) If your My Documents directory is on a drive other the C:, move it back to the default location to install the DLC. You can move it back after installation.



2) Set your Windows Region and Language settings temporarily to USA and English.


#1557
Zudoack

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Wow! After almost two months of dealing with EA's moronic support staff, I find this and within 20 minutes I have now fixed my problem that EA couldn't help me fix! Mad props to you HemisH and whomever else helped contribute to this thread!

I hope you don't mind, but I've linked this forum post on EA's forums in hopes that others like myself will be able to find this thread and fix our problems faster than EA can reply to a 24 hour guaranteed response (which took over 3 weeks for me lol)

#1558
duskwyvern

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If someone needs to posts -that- much information on how to get DLC to work properly or work at all, then there must be a serious problem.

#1559
Hypericon

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Zudoack wrote...

Wow! After almost two months of dealing with EA's moronic support staff, I find this and within 20 minutes I have now fixed my problem that EA couldn't help me fix! Mad props to you HemisH and whomever else helped contribute to this thread!
I hope you don't mind, but I've linked this forum post on EA's forums in hopes that others like myself will be able to find this thread and fix our problems faster than EA can reply to a 24 hour guaranteed response (which took over 3 weeks for me lol)


i should have solved at least via DAupdater.
no way to make addons install by themselves in the proper game pane, but at least with the updater now it goes.
being under parallels desktop the Documents path is not in C:\\ but has another path..
in order to make installation work you simply have to "move" the path to the documents folder to the correct C:\\... one.

hope this can be useful for other player too.

#1560
NightOwl40

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I had to manually start the DAContent updater while I was on the downloaded content tab to finally get the 100% downloaded stuff to finally extract and install.

#1561
Lunafiresky

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I just this moment ran into this issue with DLC packages missing after OS upgrade. I couldn't remember if I had "registered" the game, I figure in my digital purchase that was automatic, since my purchase e-mail, game login e-mail and profile email here are all the same lol

I was wrong. I registered the game code from my EA store e-mail.. restarted the game and viola DLC. YAY

Looking forward to the new dlc soon!


#1562
Wowlock

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 Install Error for: C:\\Documents and Settings\\XP\\Desktop\\DAO_PRC_NRX_1_1.0.dazip, Error: Couldn't get list details from manifest.xml


when I try to DAupdater , it gives me this error. I got the install problem then I donwloaded it manually still I am having this error.

#1563
grallonsphere

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The DLCs I had installed yesterday are not even showing as available today afte a reinstall. I am pissed.

#1564
Peldrigal

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I'm afraid mine is the worst possible case: logged in, DLC properly installed, registered and recognized by the game, showing in the "Installed" tab and on the "Premium Content" tab in the journal, yet, no locations on the map and no Levi Dryden in the camp.

My game is heavily modded, and problems started showing after one last mod finally corrupted my savings. I reinstalled the game, and at first had problems with the DLC showing as unauthorized, then becoming stuck at 0% download. Finally I get rid of that problems reinstalling them manually via the updater, but now I am in this dire situation. Funny thing is that I've already partially played both Warden's Keep and TSP, on my first game, and it worked. The game was patched to 1.02a both times. Before going again to the painstaking process of reinstalling the game a third time, start a new character, bring him to Camp after Lothering (not the first night, I'm aware of that) and then slowly installing one mod at a time to see if it works, is there some known issue I may have lost in this gargantuesque 63 pages thread?

#1565
Peldrigal

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It has been a long morning. Absolutely nothing worked, so in the end uninstalled the game, reinstalled it and manually installed the DLC using DAModder. No mods on the game, and so the characters are an horrible frankenstein patch of pieces and bits, without hair nor eyes, but the game works and Levi Dryden is there.

#1566
Peldrigal

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For the Chaos gods, why, why such a hard punishment?
Levi Dryden is there, and leads me to Soldier's Keep, but no Sulcher's Pass on the map =(

P.S. On the plus side, I can now load my old savegames which I thought were corrupted, and caused the game to crash as soon as I selected a party to get out of the camp. On the older saves, Shale is in the party, all the quest and locations are in their place. I'll restart ANOTHER new charachter to see if the problems are gone.

Modifié par Peldrigal, 21 janvier 2010 - 12:11 .


#1567
Kepha

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Peldrigal, for the Sulcher's Pass problem you can try disabling the Stone Prisoner DLC, force loading a save, making a new save, and then reenabling the DLC. This often forces the game to treat it as you just installed Shale, and the location appears on the map.



If that doesn't work, and to possible fix other problems you might be having, there are also things you can do with the developers console to fix up problems with the DLC quests. Instructions in this thread

#1568
KuramaBingyi09

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Even despite logging out and back in constantly on the account I bought them, I'm still getting the problem where my DLC is downloaded, but unauthorized.

#1569
leon1191

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ok, what about the dragon blood armor? i've redeemed it but doest appears at http://social.biowar...ntitlements.php





nor at the game for download.

#1570
Kepha

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KuramaBingyi09 wrote...

Even despite logging out and back in constantly on the account I bought them, I'm still getting the problem where my DLC is downloaded, but unauthorized.


Likely problem is that the Dragon Age Content Updater Service isn't running.  Try manually starting it before you start the game:

1.) Press the windows key + R (or click Start and then RUN) and type in services.msc and press ENTER
2.) Locate the Dragon Age: Origins - Content Update in the list of services.
3.) Right click it and select START

If its missing or it doesn't start there is more troubleshooting information in Section 3 of the first page of this thread.

There is also a beta fix available that might resolve some of the issues.

#1571
Franpa

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I figured out the purpose of http://na.llnet.biow...OCP_2_1.0.dazip


This particular file compliments The Stone Prisoner as this file contains the data needed to make Sulcher's Pass appear on your map! They split it up so that they can have Sulcher's Pass and the merchant available to everyone. That way they can destroy any immersion your experiencing by having him advertise the DLC (if you haven't got The Stone Prisoner installed yet).

The file linked above contains the graphical assets, character models and the voice of the character at Sulchers Pass. The other file linked to on the first page of this thread, contains Honnleath Village, underneath the village, all the additional inventory items, tons of voice additions etc. etc.

Modifié par Franpa, 22 janvier 2010 - 10:06 .


#1572
darkest87

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does anyone else have a problem not finding the RTO dlc? i've been waiting for to it appear but ever since its been out. im a pc with no no RTO DLC. is just me or is there something i should do.

#1573
darkest87

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all of downloads and stuff like that are still working. i just wonder why i cant play the Return To Ostagar. i hoping to play it before the preordered one is out i the next two mounths.

#1574
Kepha

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Return to Ostagar has not yet been released on the PC.

#1575
darkest87

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oh ok. thanks kepha.