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Redeemed DLC Unofficial Troubleshooting and FAQ (PC Only)


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#1701
Sir Kogt

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I dowloaded Return to Ostagar but it says i don't have the right version of Dragon Age.

Where can i update it please help!

#1702
TUHD

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The patch... http://social.biowar...ame_patches.php

Right on top of this page *sighs*

#1703
Sir Kogt

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Thank you xD

#1704
harry4alice

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spent £10 on dlc another £10 on a phone call to ea customer service and nothing ea are **** and this softwear is ****

#1705
Poweraids

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Post worked great for me, nice work!

#1706
Sir Kogt

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I find it still weird, Warden's Keep is more expensive but Return to Ostagar is more fun (and cheaper).

#1707
Hoppian

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Hey friends, I got the error: "The service just won't start, Error 1053 or timeout". I follow the steps (Use 3.2.1 to locate the service, double-click it. Select the TAB Log On. Instead of "Local System Account" select "This account" and type in your windows Vista or 7 administrative account along with the password twice, Reinstall the service with 3.2.4 and Install the .Net Framework updates from Windows Update or Microsoft Update), but it doesn´t work. Whats the problem, please???

#1708
perth976

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Ok, the only fix that worked for me was installing the BETA FIX (http://social.biowar...613&lf=8#542935) for DA Update service. IMHO the beta fix should be the first step in the troubleshooting list, not a last resort. Would have saved me days of wasted time.

#1709
Hoppian

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perth976 wrote...

Ok, the only fix that worked for me was installing the BETA FIX (http://social.biowar...613&lf=8#542935) for DA Update service. IMHO the beta fix should be the first step in the troubleshooting list, not a last resort. Would have saved me days of wasted time.


Thanks for the help, but unfortunely this doesn´t work for me. I got the same error and I can´t download the content. Somebody else, please?

#1710
Dissy.au

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So far, i used my redeem codes for stone pris and the armor, i have managed to get them on the download page, they are both dling. when the armor finishes, it hits 100%, then goes 101% and upwards, then it says download failed... I also have nothing showing up in the available section.

#1711
perth976

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Hoppian wrote...

perth976 wrote...

Ok, the only fix that worked for me was installing the BETA FIX (http://social.biowar...613&lf=8#542935) for DA Update service. IMHO the beta fix should be the first step in the troubleshooting list, not a last resort. Would have saved me days of wasted time.


Thanks for the help, but unfortunely this doesn´t work for me. I got the same error and I can´t download the content. Somebody else, please?


What OS are you using (inc service pack)?

#1712
Aonium

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Hi,



My problem is abt the DLCs. i can see them in the download tab and also downloading starts. But after it completed %100 the updater starts to extract the file and failed. i tried all suggestions on this forum (incl. clearing the cache memory, un-installing game, patching to latest, etc...) When i tried loading DLC (Blood Armor and Stone Prisoner) manually from DAupdater i saw an error message that the updater prog. doesn't read the required info from manifest.xml file.



my OS is bloody Vista 32b what's your suggestion

#1713
Kepha

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Aonium, if your region and language settings aren't set to US and English, set them to that temporarily while you attempt to install the DLC. There are some bugs in the XML parser that doesn't handle different ways of representing numbers other than the US standard way.



Also delete the Manifest.xml file from My Documents\\Bioware\\Dragon Age\\Settings, and possibly the Addins.xml file too.

#1714
Tak of the Archives

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Thanks guys - the downloads are working, it's great. Appears the problem was the offers files didn't download. I saved them and popped them into the correct folder and that was that.

Thanks again for your help. Great thread.

#1715
Hoppian

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I fixed the problem: "The service just won't start, Error 1053 or timeout". I just update my Windows XP and now I can play on-line. But I can't aply the patch 1.02a, it freezes. Some tips???

#1716
all4power

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this proved very useful. Thanks for the help.

#1717
Guest_Inarborat_*

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Steam version, Windows XP service pack 3. Haven't touched the game in 2 months and had no problems whatsoever. I find that Return to Ostagar doesn't show up and the Stone Prisoner, Warden's Keep, Memory Band, and Collector's Edition are all unauthorized in the DLC list. Tried reinstalling, game is up to date with patches.



When I try this...

Also, you'll want to confirm your service starts when you boot the game. A few users have reported they need to manually start their service for some reason.

1. In Windows, Press start

2. Run "services.msc"

3. Find and start "Dragon Age: Origins - Content Updater"

4. Restart game



I get this... Error 2: The System cannot find the file specified.



Any help, pretty pretty please? Did everything else mentioned in the thread and nothing works. Frustrating to say the least.


#1718
DarkWarden666

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I have entered the promotional code for The Stone Prisioner but nothing appears in the DLC screen.



I tried everything in this topic except for the manual intallation wich is what I'm gonna do next.



The question is: What is the difference between "The Stone Prisioner Offer" and "The Stone Prisioner" links that is in the original post?

#1719
Kepha

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Inarborat wrote...

Steam version, Windows XP service pack 3. Haven't touched the game in 2 months and had no problems whatsoever. I find that Return to Ostagar doesn't show up and the Stone Prisoner, Warden's Keep, Memory Band, and Collector's Edition are all unauthorized in the DLC list. Tried reinstalling, game is up to date with patches.

When I try this...
Also, you'll want to confirm your service starts when you boot the game. A few users have reported they need to manually start their service for some reason.
1. In Windows, Press start
2. Run "services.msc"
3. Find and start "Dragon Age: Origins - Content Updater"
4. Restart game

I get this... Error 2: The System cannot find the file specified.

Any help, pretty pretty please? Did everything else mentioned in the thread and nothing works. Frustrating to say the least.


Inarborat,  Windows is looking for the service in the wrong place. To check where Windows is looking for it:

* Locate the Dragon Age: Origins - Content Update in the list of services.
* Right click and select Properties
* Check Path to Executable and make sure that it is the correct path for where DAUpdaterSvc.Service.exe is in your installation. (Generally located in the bin_ship directory, but a search of your harddrive can find it.)

If the path is incorrect, its a relatively simple registry fix. (But be careful making any registry changes)

To fix it in the registry:
* Run Regedit.exe
* Search for all references to DAUpdaterSvc.Service.exe
* When you find the ones that are under DAUpdaterSvc, update the ImagePath key to point to the correct location for DAUpdaterSvc.Service.exe.

#1720
Kepha

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DarkWarden666 wrote...

I have entered the promotional code for The Stone Prisioner but nothing appears in the DLC screen.

I tried everything in this topic except for the manual intallation wich is what I'm gonna do next.

The question is: What is the difference between "The Stone Prisioner Offer" and "The Stone Prisioner" links that is in the original post?


The Stone Prisoner Offer contains Sulcher's Pass and Felix, the quest giver.  It was intended to always be installed, even if you don't have the Stone Prisoner, to offer the Stone Prisoner quest to all users. 

#1721
triimoet

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Hi guys... can anyone share to me how to get Return to Ostagar showed up in the available section.. I'm currently still downloading stone prisoner and warden keep.

Thanks.




#1722
DarkWarden666

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Thanks for the answer, Kepha.

#1723
Guest_Inarborat_*

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Kepha wrote...
Inarborat,  Windows is looking for the service in the wrong place. To check where Windows is looking for it:

* Locate the Dragon Age: Origins - Content Update in the list of services.
* Right click and select Properties
* Check Path to Executable and make sure that it is the correct path for where DAUpdaterSvc.Service.exe is in your installation. (Generally located in the bin_ship directory, but a search of your harddrive can find it.)

If the path is incorrect, its a relatively simple registry fix. (But be careful making any registry changes)

To fix it in the registry:
* Run Regedit.exe
* Search for all references to DAUpdaterSvc.Service.exe
* When you find the ones that are under DAUpdaterSvc, update the ImagePath key to point to the correct location for DAUpdaterSvc.Service.exe.


I think the problem is when I transferred all my steam games to a different hard drive, but the game was working fine on the new hd before...  In the registry, the DAUpdater is located on the new hard drive (D:)but in the Services list, it's still on the old hard drive (C:).  Any suggestions?  Thank you so much for your help!

Modifié par Inarborat, 09 février 2010 - 10:25 .


#1724
Guest_Inarborat_*

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Got it! I don't what I was doing before but your suggestion worked like a charm Kepha. Thank you thank you thank you.

#1725
Avandris

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Alright, i can't read through 69 pages to see if this question has been asked/answered already so please forgive me. My issue is that RtO does not appear in the avaliable content, i haven't even purchased the add-on yet, i can't get that for. So how do i purchase the actual add-on?

Scratch that! Followed Kepha's instructions and loaded DA:O up again. At first RtO didn't appear, but i logged out and back in again and bingo!

Thank you so much!

Modifié par Avandris, 10 février 2010 - 03:55 .