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Redeemed DLC Unofficial Troubleshooting and FAQ (PC Only)


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#2051
Arlana Tabris

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@ Bertross: Have you looked at this thread: http://social.biowar...58/index/272991?



@ Shaftswat: The DLCs are not dowloaded from this site. They are downloaded and installed automatically after you log in the game to the account which has them in the user entitlements page.

#2052
Bertross

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thanks ill give it a go. Ill report back if i fix it, atm im about 90% downloading DA & OA exp via steam. My God an almost 20GB DL on an 8MB connection lol, luckily my IPS is a free DL without using my quota but i got 80GBs anyways xd.

Modifié par Bertross, 04 juillet 2010 - 06:34 .


#2053
Bertross

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i just checked my path in services for the DA Content Up Loader, it says my path is to the E:/ where my steam used to be....but when i try and edit that in regedit it says its in C:/, sigh how to i fix that.

I even deleted the damn DAUpdater using CMD sc delete
DAUpdaterSvc.servce.exe

EDIT. having failed trying to re-set the path to the DA Content Uploader in services i have taken a different appraoch using EA download Manager. Bye Bye steam

Modifié par Bertross, 04 juillet 2010 - 06:33 .


#2054
Shaftswat

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Arlana Tabris wrote...

@ Shaftswat: The DLCs are not dowloaded from this site. They are downloaded and installed automatically after you log in the game to the account which has them in the user entitlements page.


I assume you mean that I should see them ingame in the "downloadble content" menu. Which I can't. I see nothing that I can download.

#2055
Arlana Tabris

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@ Shaftswat: Yes, that's where the DLCs should show. Are all tabs blank?

An official EA help lists DA Updater malfunction as the reason for blank DLC tab. Have you tried all the ideas listed in the thread we are currently posting in?

Modifié par Arlana Tabris, 04 juillet 2010 - 04:03 .


#2056
Shaftswat

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Arlana Tabris wrote...

@ Shaftswat: Yes, that's where the DLCs should show. Are all tabs blank?

An official EA help lists DA Updater malfunction as the reason for blank DLC tab. Have you tried all the ideas listed in the thread we are currently posting in?


 I see now I haven't tried to download the service.cmd
Which I'll try to do now.

#2057
Shaftswat

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Ah. That worked like a charm. It's now downloading the DLC's :)

#2058
Bertross

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ok guys i managed to fix my issue by moving to EA download manager. It seems even though i purchased the game from STEAM i was able to use the Key in EA download Manager and re-download the game via this method.



What i did 1st though was delete the DAUdaterSvc from services then restart.



Then deleted DA from both steam and whatever was left on my machine under start/apps etc.



Deleted current EA Download Manager and EA Air, restarted.



Downloaded EA manager from EA site and updated both that and EA Air. Logged in a before i downloaded made sure that DAUdateder was not in services. Added DA Origins Deluxe into EADM and started the huge 8GB download for the 3rd time...(steam was 12GB),



Manged to get than downloaded in ok time and installed and BOOM!!!! logged into DA Origins and all my DLC started automatically appearing and downloaded no worries.



Also Added Awakening and that worked to xd.



I guess the lesson here is not to move your STEAM folder onto a different drive because some games need to be redirected for services doe DLC content...All good and thanks for the help the the OP was good with nice instructions.

#2059
Corle007

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I entered my game code and i cant download the dragon bllod armour for dragon age origins neither the stonewr prisoner. It's not a technical problem, its only that isnt alowed to download on the page, only lets me download de armour for mass effect 2 PC or Xbox , a game that i didnt purchased. After browsing all the help thread i cant get an answer.



I purchased the game via steam and im unable to do that on it. I also purchased the awakening expansion and it shows correctly.



So any help?

#2060
kentan900

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Hello Forum!

I got this issue with the downloadble content that it doesnt show up and I didnt really understand what you meant witht he "service". Everything starts up fine and when I take a look at my installed list my Dragon Age: Awakening shows up but everything else like Stone Prisoner and such doesnt come up in the list. It has acces to internet I already looked it up in my firewall.

"Try 3.2.1 and go to 3.2.2 if the service IS
listed. Try the easiest stuff before messing with installing the
service. If the service is NOT listed you have no choice but to install
it with 3.2.3 before going anywhere else in this thread!"

"I would try by disabling the antivirus / firewall
software"


"Try 3.1.3 so the game and
the service are running with sufficient rights to perform the tasks they
were coded to do. 3.1.3.1 for the game and 3.1.3.2 for the service"

"A mention to 3.1.1 about your windows user files"

"If you service is present and none of the previous
hints helped, you can always try to uninstall and reinstall the service
manually. This is done with 3.2.4."
[/list]

Im using Win 7.

Many regards

Christopher

Modifié par kentan900, 05 juillet 2010 - 10:39 .


#2061
Cunphused

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I have a topic going regarding not being able to use my DLC due to not being logged in to the account that redeemed them. Only, I have just the one account. Its here if you want to see what else was said...

http://social.biowar...8/index/3024329

#2062
Shaftswat

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Shaftswat wrote...

Ah. That worked like a charm. It's now downloading the DLC's :)


Well thats wierd. worked yesterday and did a few % download..today I see nothing again :/ Except for the Gifts :(

#2063
Michael David

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Configuration utility crashes as soon as I click on it. I have installed
DA Origins and haven't been able to play. See specs



Processor
Manufacturer: DELL



Processor Name / Type: INTEL®
CORE™ i7CPU



Processor Speed: 920 @ 2.67 ghz



Operating
System / Service Pack: Windows 7 64 bit/Windows XP SP3



System
RAM: 8.00 GB



Video (GPU) Manufacturer: Nvidia



Video
Card Model: Geforce GTX 260



Video Card Driver Version:
257.21



Video Card onboard RAM: 896 MBs



Sound
Card Manufacturer: Creative Sound Blaster X64



Sound Card
Model: Sound Blaster X-Fi Xtreme Audio



Thanks,

Michael

#2064
ArtByCommittee

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Thank you! Thank you! Thank you! Kepha, you deserve a medal! Can I send you a medal?

#2065
Truby-Liz

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Just want to say thanks for this thread, guys. :D I've just got a new laptop, and I was frantically trying to work out why there was no DLC at all in the 3 boxes, especially because I couldn't play my old saves. But thanks to this thread, I can now go and play them to my hearts content! ... Well, when it's finished downloading the DLC, that is... ¬.¬

Truby-Liz Posted Image

#2066
McNum

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Arlana Tabris wrote...

@ Shaftswat: Yes, that's where the DLCs should show. Are all tabs blank?

An official EA help lists DA Updater malfunction as the reason for blank DLC tab. Have you tried all the ideas listed in the thread we are currently posting in?


So the updater service was set to run manually for me. As the Mythbusters say: "Well THERE'S your problem!" Now I won't have to run an admin-powered command prompt every time I want to play the game. Thanks for the heads-up!

#2067
twincast

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never had any problems before



Leliana's Song is a beyotch



reinstalling the updater didn't help



Vista won't let me acces C:\\Documents and Settings\\All Users\\Application Data\\



AAAAAAAAAAAAAAAARRRRRRRRRRRRRRRRGGGGGGGGGGGHHHHHHHHHHHHH!!!!!!!!!!!!!!!!!!!!!!!!!

#2068
RaVe221

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I see some people have had problems with downloads from steam in regards to their steam folder being on a different drive. I tried taking in all of the posts but it's more confusing than ever now.

I purchased the Dragon Age: Origins Digital Deluxe Edition and if im not mistaken I should have access to some of the dlc's. I'm assuming that since i have my steam folder on a different drive,,,,,that's why I can't see them. I never saw any redeem codes so Im assuming the files should have installed automatically.

Any ideas as to how i can link it so that my dlcs are available?

Modifié par RaVe221, 09 juillet 2010 - 01:50 .


#2069
Bio D

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Hey, I just bought Return to Ostagar, but I was having problem's with "unauthorized" DLC (Everything but the DA:J rewards) while logged in, so I try EA's solution, and not only dosn't it work, but Return to Ostager (which was downloading at the time) is missing.

It's still in my registered game promotions, but for the rest it seems to have vanished

#2070
Bio D

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Ok, the game seems to have found it.

No more problems (I hope)!

#2071
RaVe221

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Got in contact with EA and it works now :)

#2072
Kyle4Kyle

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EDIT: fixed it! DLC installing!:o:O

Modifié par Kyle4Kyle, 11 juillet 2010 - 07:50 .


#2073
Kyra27

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Well, I tried everthing in this thread, including reinstalling my game - and nothing works. I stil get 'unauthorised content' every time. And now I can't even continue my game since none of my saves will play.

Everthing was fine till I bought and mannually downloaded Lelliana's sond and The darkspawn chronicles. Then all my problems started.

And since when do I have to be loged in for any of the saves with DLC to load? Is this something new. I played loged off before, even tith Warden's keep and the other DLCs installed. ???

Modifié par Kyra27, 11 juillet 2010 - 01:41 .


#2074
Kyra27

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By the way, I checked and I never have Manifest.xml in my 'My Documents\\\\BioWare\\\\DragonAge\\\\Settings' folder. I checked if the DAUpdater is installed, it is but when I go to start it manually it just stops and reports an error. I followed all the steps to uninstall and reinstall it, but it still doesn't work.

Help?

Modifié par Kyra27, 11 juillet 2010 - 01:54 .


#2075
Lillelucifer

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OMG! :D I had been trying to fix my dlc for days! and just stumbled over this ! First thing i try fixes the damn thing!!! :D thank you so much!