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Redeemed DLC Unofficial Troubleshooting and FAQ (PC Only)


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#2276
___Rich___

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I purchased the Ultimate Edition, and none of my content was available. First I found the updater service was not available. I have that resolved, then I had to force the recreation of my DAP file, and this got all of my content available, except the collectors edition. It is installed but unavailable. Any thoughts on this?

#2277
___Rich___

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I have purchased the Ultimate edition and all my content is now available (after much troubleshooting) with the exception of the Collectors Edition content. It still says unavailable. Any help?

#2278
PenguinPower45

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This faq is way over my head. None of the downloadable content I purchased will download. Everything is sitting at 0%. I tried running the game as administrator, disabling firewall, registering the game, and getting the latest patch.

#2279
keeveek

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___Rich___ wrote...

I have purchased the Ultimate edition and all my content is now available (after much troubleshooting) with the exception of the Collectors Edition content. It still says unavailable. Any help?

In fact, there shouldn't be any collector's edition DLCs in Ultimate Edition. But once you have it, contact with EA support and try to convience them to unlock it :E

#2280
7410BaneBlade

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Can I get some help on this form please!?? I feel like I am talking to the wall here...just like the rest of the people seeking answers and help.



CAN SOMEONE PLEASE HELP US!!

#2281
Esron

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just wanted to say that this issue has been an on-going issue for every one i know who had to swipe the HD either because they got a new OS or simply due to virus etc, when they want to play the game they all seem to be missing the dlc´s and the easyest trick that has worked was entering the "run - services.msc option and starting the dl´s from there, my self included :) so this is working wonders. But this got me thinking, since it seems to be happening all over i wonder if bioware has made some sort of **** up with the game thus preventing it from automaticly dl the dlc´s when re-installing the game. just a thought. Thanks for all the help matey´s made my day :)

#2282
L0st_S0ul

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After a lot of failed tries to install my newly bought Dragon Age Ultimate Edition on Windows Vista, I finally got it to install by running it under Windows XP compatibility.

I was pretty happy that it finally managed to install after 5 hours. So I decided to start playing it. There was one small problem though: it doesn't want to start, with the error message:

"There is an error with your game's setup. Please reinstall your game."

Well, I'm not really in the mood to spend another 5 hours to reinstall it. When running the configuration, an error message is displayed while on the "welcome" tab. It sais:

"You do not have the correct version of DirectX installed to play this game. Please download the latest version of DirectX from here: http://www.microsoft...x/default.mspx"

So I checked my DirectX version, and I happen to have Directx 11. I tried to install DirectX 9.0c since some games have problems with DirectX 11, but that doesn't seem to make a difference.

Any ideas?

#2283
Eosalin

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I just bought the Dragon Age Ultimate edition (download version on ea store) i installed it ok but i dont know the code for the promo content. They sent me an email with the main cd key but nothing about the code, how do i get it?

#2284
wtbriann

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I played Dragon Age: Origins a few months back on another laptop. Now I am downloading it onto another laptop and I'm wondering if the code for my Stone Prisoner DLC will work? And if it doesn't how will I get it to work again?

#2285
Makerman

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Esron wrote...

 the easyest trick that has worked was entering the "run - services.msc option and starting the dl´s from there, my self included :) so this is working wonders.


I agree. This is getting a bit annoying. I had this game for X360 console, this is a great game, so now I bought if for PC too. So redeemed some of the PC codes for this version. This was the first install and I have to launch services.msc (often) and start DAO service from there . I mean what the game tells is a bad joke, something like "unauthorized access to a DLC" and "log in as the person who installed the DLC", "cannot resume game as DLC installed as different user blaa blaa blaa". Quite a bit of misinformation.:crying:

And it's all about running services.msc... and was it year ago this game was launched. I thought these things would have been patched ages ago.

edit: Made a .bat to run the updater service every time when launching the game. Geez. Even Max Payne 1 was easier to install to Win 7 64 bit. Such a shame, as DAO works very smoothly by any other means. 

Modifié par Makerman, 19 novembre 2010 - 09:25 .


#2286
Nightempror

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i cant reinstall the DAUpdaterSvc

it works no more

how can i repair it?


#2287
Talcsalk2

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Okay, I installed the updater but it still isn't showing up in the list, and the net start command doesn't work.

#2288
Talcsalk2

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I solved my problem.

If you used installutil to install the service, but it isn't appearing in the services list of Services.msc, go to SteamApps\\common\\redist and run DAUServiceSetup_Steam. I had tried this earlier, but it wouldn't finish/complete. I think using installutil first somehow allowed me to finish the second time, but I'm not an expert so meh, thats an option for Steam users.

Also, this is ridiculous.

Modifié par Talcsalk2, 21 novembre 2010 - 09:03 .


#2289
Munki Hunter

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I'm sure this has come up before but I have to ask:

Installing DAO DLC:



Navigated to:

C:\\Program Files (x86)\\Steam\\steamapps\\common\\dragon age ultimate edition\\bin_ship



Selected:

DAUpdater.exe



Following Displays:

Nothing





I seem to get the 'O' shaped hourglass for a half second then nothing happens.



Whats up with that? Is there a way to fix this beyond uninstalling and reinstalling the core game?

#2290
Mythandariel

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Nothing worked for me. I have the game installed on a different drive than My Documents but it hasn't been a problem until I downloaded Witch Hunt.



I have Win 7 Home Premium x64



I have tried everything described and nothing works and I don't understand how I would put My Documents on another drive would would work if I never had the problem before.

#2291
Arthurian3

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Finally got Impulse to give me a file to reinstall Impulse so I could find the needed code. Came here, redeemed the coupon and I'm good to go. Now I just have to figure out this massive game! lol

#2292
Hawkal

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None of the above helped... I finally resorted to running a cleandotnet program, but that only changed my error message when attempting to run the service via Task Manager. I still cannot start DAUpdaterSvc.

When using a specific account to run the service, a '.\\' keeps getting appended.  Is this normal? 

Sigh...
'net start daupdatersvc' gives back a "The services is not responding to the control function". 

Manually via Services, 'Windows could not start the Dragon Age: Origins Updater service on Local Computer.  Error 1053: The service did not response to the start or control request in a timely fashion.'

Tech support has been predictably unhelpful:  Uninstall and reinstall.  Patch the game.  I downloaded Ultimate Edition, game came with version 1.04.  I used daupdater to install Witch Hunt, that didn't do anything.  Last time I tried installing 1.04, my game got corrupted, and I had to reinstall. :sick::sick::sick:

Modifié par Hawkal, 25 novembre 2010 - 08:21 .


#2293
Khayness

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Currently unable to install Golems and Witch Hunt, 4.2 and 3.3.1 failed to help. Renaming/deleting the xml files only caused all the DLCs showing up in the download bar while the ones I've managed to install still show up in the installed section.

I've read this might be due the regional coding, same thing happened with Lair of the Shadow Broker, but changing the regedit to 'en' solved it. Sadly I have lost the instructions how to do it, anyone could help (before I find them again)?

This is my 2nd night wasted reinstalling DA and I'm royally pissed off.

Problem solved. If you headbutt a brick wall for long enough, it will come down eventually.

Modifié par Khayness, 27 novembre 2010 - 10:13 .


#2294
elflady182

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Did anyone here install the 1.04 patch? After I installed it, not only did my installed DLC start appearing as "Unauthorized" but the new DLC I bought couldn't even be installed - not even manually. When I uninstalled and reverted back to 1.03, everything re-appeared as normal.

#2295
Phuba

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Wow! This tutorial was amazingly helpful. Talk about a power house! Thank you I would have never figured this out on my own.

thank you 
 thank you
  thankyou

#2296
Oblivion4

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ehhh Hi!

Sooo i just bought Dragon Age Origins - The Ultimate Edition.

The game Includes all the Content Packs and I have redeemed the code to get the Content Pack and all that but when i start the game and press "New Game" I get a message that I need to log in to an Account that has all the Content Pack even though I'm logged in whit my account that has all the Contents registerd.



Plzzzz I realy need help...so if you know something about it plzzz help. :)

#2297
taetertot

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So, everytime EA's dlc-authorization server is down/glitchy, I can't access my dlc. Do I have that right? Or is there a way to lock in authorization once it's all enabled so I don't go through this "unauthorized" mess again?

I have ultimate/steam btw.

edit to add a second question. I goofed up trying to "fix" my dlc while the servers were down. After the servers came back up, my only option was to redownload all the dlc. I did that, it's all enabled now. But here's the thing. Now I have a folder called "Addins" in both the steam folder and the Bioware folder in Documents, and both are filled up with dlc. It's not huge so no big deal but I assume I can delete one of these. But which one? Should I just leave it alone since it's working? I hesitate to even move a single file in case all my dlc gets unauthorized again. Lol TSA at the ports and DRM on the nets, life is getting crazy.

Modifié par taetertot, 06 décembre 2010 - 02:54 .


#2298
Sigil_Beguiler123

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 I recently bought Dragon Age: Ultimate Edition and I too have been having trouble getting the DLC to be authorized. I have them installed but it says they aren't authorized.

I also though bought Dragon Age: Origins before along with preorder and various other bonus DLCs and those aren't appearing the DLC Installed Content at all. Nor in Available Content. In Available Content it also lists DLCs I already now own.

I downloaded the game using the EA Downloader if that makes any difference. All the DLCs are also listed in my registered game promotions. The original DLCs I owned worked fine with when I just had Dragon Age: Origins.

#2299
gigstar13

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http://forums.steamp...d.php?t=1539737

this link helped a lot. I would recommend this workaround for steam users. though i have to start manually the service each time before playing. 

Modifié par gigstar13, 07 décembre 2010 - 03:58 .


#2300
StarWarsLord

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i regestered the blood armor and the stone prisoner with the codes i got from ea games, but it wont allow me to download and what you just put dosen't help me in this problem. any idea on how to help me?