Just thought I'd pop in here to say that after all my content got authorized then unauthorized (locking me out of my save game), what worked for me (after registering and running DAO and the Updated in admin mode) was renaming my profile.dap file and forcing it to regenerate a new one.
Redeemed DLC Unofficial Troubleshooting and FAQ (PC Only)
Débuté par
HemisH
, nov. 04 2009 04:54
Retour en haut
#2302
Posté 10 décembre 2010 - 07:32
IsItOverYet
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Hi. I just completed Arl of Denerim ( free the Queen) quest and I not able to leave the area - estate exterior. The maps say my party is at the exit - but nothing happens when I click on things around that area.
PC, WIN7, I7, ATI5870 (laptop)
Any Ideas?
Thanks.
PC, WIN7, I7, ATI5870 (laptop)
Any Ideas?
Thanks.
#2303
Posté 12 décembre 2010 - 07:32
RixNax
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- 2 messages
so is there a way to keep whatever DLC you have for future use, once you unistall the game (in my case the Stone Prisoner and the armour)?
if not, it means there is no point buying ANY of it. i would really appreciate an answer on this, since i am not eager on buying the rest if i will not be able to use them whenever i wish.
cheers
if not, it means there is no point buying ANY of it. i would really appreciate an answer on this, since i am not eager on buying the rest if i will not be able to use them whenever i wish.
cheers
#2304
Posté 14 décembre 2010 - 06:24
Mograinee
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Hi, I just bought my DA:O Digital Deluxe+Awakening from Steam yesterday and I'm having problems with my DLCs. After the download is complete and it starts extracting files it just says install failed. I can see any one my DLCs in addins too. I can't get awakening to work aswell.
Thanks
Thanks
Modifié par Mograinee, 14 décembre 2010 - 07:00 .
#2305
Guest_Lilia_*
Posté 15 décembre 2010 - 12:36
Guest_Lilia_*
Guest_Lilia_*
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- Guests
I have tried to find someone with the same problem I am experiencing but have failed to find one, so apologies if I have missed a relevant posting
I have followed through the various solutions in this thread but my issue appears to be that in services the daupdater is pointing to the wrong path, as I had to reinstall after an external hard drive failure and the program files are now on a different directory. I need to change the path services is pointing to in order to correct this issue I assume. I have attempted to uninstall from services using the [process detailed, but it will not action this, as the path no longer exists. I have tried installing the version on the new drive, but again this will not action. I see someone (let loose the juice) had the same issue as I have but they were able to uninstall and reinstall, but I cannot get through uninstalling arghhh it's driving me mad.
I am running Vista and using command prompt in administrator mode, I am typing in the old path to which services is still pointing in order to uninstall, as previously advised
At present my service points to E:\\\\Dragon Age\\\\bin_ship\\\\DAUpdaterSvc.Service.exe but needs to be changed to the same path on my D drive - I guess my problem is that E: no longer exist but I'm hoping someone knows a way around this - all help gratefully appreciated
I'm in dragonage withdrawal sobs.............
I have now given into the inevitable and have uninstalled and reinstalled and the program has never worked better - doesn't help identify the solution, but hey I've got my game back with no dlc issues (and at last the witch hunt and lelianas song items are coming through to origins) woohoo
I have followed through the various solutions in this thread but my issue appears to be that in services the daupdater is pointing to the wrong path, as I had to reinstall after an external hard drive failure and the program files are now on a different directory. I need to change the path services is pointing to in order to correct this issue I assume. I have attempted to uninstall from services using the [process detailed, but it will not action this, as the path no longer exists. I have tried installing the version on the new drive, but again this will not action. I see someone (let loose the juice) had the same issue as I have but they were able to uninstall and reinstall, but I cannot get through uninstalling arghhh it's driving me mad.
I am running Vista and using command prompt in administrator mode, I am typing in the old path to which services is still pointing in order to uninstall, as previously advised
At present my service points to E:\\\\Dragon Age\\\\bin_ship\\\\DAUpdaterSvc.Service.exe but needs to be changed to the same path on my D drive - I guess my problem is that E: no longer exist but I'm hoping someone knows a way around this - all help gratefully appreciated
I'm in dragonage withdrawal sobs.............
I have now given into the inevitable and have uninstalled and reinstalled and the program has never worked better - doesn't help identify the solution, but hey I've got my game back with no dlc issues (and at last the witch hunt and lelianas song items are coming through to origins) woohoo
Modifié par Lilia, 15 décembre 2010 - 09:01 .
#2306
Posté 15 décembre 2010 - 06:27
lalel
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Hello,
I bought the ultimate version 4 days ago via ea store download. First thing that has happened was the "Awc.dll: The game cannot launch because of a misconfiguration. Please reinstall your game and try again" error. Still waiting for help from support. I am able to log in by opening eacoreserver.exe and immediately after this daorigins.exe though, thanks to some friendly help from another user, but i dont think thats an long term solution. Its an odd way to start a game, at least for me it is, i dont like that. Second problem now is that all the DLCs are marked as unauthorized. I read in this forum "Ensure you have redeemed your DLC code (this is NOT your cd key)" and i think this could be the problem. I only got a cd key by mail and no extra DLC code. Is this even possible or am i just blind? Anyway i hope we will all be able to play this awesome game soon.
Sorry for my bad english, im from the eu.
I bought the ultimate version 4 days ago via ea store download. First thing that has happened was the "Awc.dll: The game cannot launch because of a misconfiguration. Please reinstall your game and try again" error. Still waiting for help from support. I am able to log in by opening eacoreserver.exe and immediately after this daorigins.exe though, thanks to some friendly help from another user, but i dont think thats an long term solution. Its an odd way to start a game, at least for me it is, i dont like that. Second problem now is that all the DLCs are marked as unauthorized. I read in this forum "Ensure you have redeemed your DLC code (this is NOT your cd key)" and i think this could be the problem. I only got a cd key by mail and no extra DLC code. Is this even possible or am i just blind? Anyway i hope we will all be able to play this awesome game soon.
Sorry for my bad english, im from the eu.
#2307
Posté 15 décembre 2010 - 07:12
Gorath Alpha
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TTBOMK, that's a very common error for a digital download. Personally, I only use the hard copies of my games. Try checking the archives, if you need a fast answer:
There is a search feature in the Social Forums (DA):
http://social.biowar...8/index/3022933
There is a search feature in the Social Forums (DA):
http://social.biowar...8/index/3022933
Modifié par Gorath Alpha, 15 décembre 2010 - 07:34 .
#2308
Posté 15 décembre 2010 - 07:24
lalel
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- 28 messages
Thank you very much, good Sir, for your very helpful comment on this matter. You have realy enlightend me.
#2309
Guest_Lilia_*
Posté 15 décembre 2010 - 09:10
Guest_Lilia_*
Guest_Lilia_*
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- Guests
Mograinee wrote...
Hi, I just bought my DA:O Digital Deluxe+Awakening from Steam yesterday and I'm having problems with my DLCs. After the download is complete and it starts extracting files it just says install failed. I can see any one my DLCs in addins too. I can't get awakening to work aswell.
Thanks
I had this problem when I first bought the game and it turned out it was a hard disc space issue - apparently according to EA you need twice the space of the file in order to install it and some of the dlc downloads are big - I would check this first and if not follow through this very helpful thread, trying all the solutions different people have found - worth checking just in case good luck :-)
I would also not allow it to download all your content at once (see options when you start the program to check if this has been selected), as this seems to be an issue when it's trying to download a number of files- kick off each download manually by selecting it in the download progress tab and it seems to work more smoothly. Sometimes if you leave it until all have tried and failed to install selecting each one, as above, from the download process tab and retry - if it fails more than 3 times you will be redirected to a possible solution page, which may help you
#2310
Guest_Lilia_*
Posté 15 décembre 2010 - 09:19
Guest_Lilia_*
Guest_Lilia_*
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- Guests
lalel wrote...
Hello,
I bought the ultimate version 4 days ago via ea store download. First thing that has happened was the "Awc.dll: The game cannot launch because of a misconfiguration. Please reinstall your game and try again" error. Still waiting for help from support. I am able to log in by opening eacoreserver.exe and immediately after this daorigins.exe though, thanks to some friendly help from another user, but i dont think thats an long term solution. Its an odd way to start a game, at least for me it is, i dont like that. Second problem now is that all the DLCs are marked as unauthorized. I read in this forum "Ensure you have redeemed your DLC code (this is NOT your cd key)" and i think this could be the problem. I only got a cd key by mail and no extra DLC code. Is this even possible or am i just blind? Anyway i hope we will all be able to play this awesome game soon.
Sorry for my bad english, im from the eu.
I would check what promotional content is shown as available to you - if you choose profile on the left hand menu on this site, then your registered game promotions, it should show you the dlc you have purchased - it might be a coincidence but I have found that if I am on this particular webpage when I attempt to download dlc items it seems to authorise them correctly.
I would also suggest that you uninstall and reinstall the game because EA really do take their time to come back to you and it will be quicker if you have saved the downloaded file when using the file downloader - if you want to save the storyline so far for your character, when you uninstall it gives you the option to leave these files and when you reinstall the storyline will still be available for you to use - sorry I know it's not much help but I also bought my standard DAO game from EA via download and had the same issue. If your content is listed on this site as available and you are registe5red on here with the same email address you log into the dragonage servers with, you shouldn't need to enter a DLC code. Hope some of that helps, if not I would follow through the various solutions in this thread good luck
#2311
Posté 16 décembre 2010 - 05:33
Rodrigo Spagnol
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- 7 messages
I just bought DA Ultimate Edition and, of course, I'm having problems with DLCs not authorized. I have already tried some of the solutions mentioned in theses posts and by EA attendants on chat without success. But now I realized that the problem may be in my registered game promotions. I can't find there DLCs such as "The Golems of Amgarrak" or "The Darkspawn Chronicles". Mustn't they be listed here - http://social.biowar...titlements.php?
The EA attendant said he would forward this issue to senior level.... I'm so pissed.
The EA attendant said he would forward this issue to senior level.... I'm so pissed.
#2312
Posté 16 décembre 2010 - 09:34
lalel
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- 28 messages
@ Lilia
Thank you for trying to help me, thats sweet. There is no promotional content shown at all, i already did look that up. But thats no wonder, because i dont have any promotional key for the dlc´s, i only got a cd key by mail and ofc i get an error message when trying to enter it. And i did reinstall the game many times also, but that didnt help either. I also tried starting the updater manually as suggested here somewhere but that didnt do anything for me. I think ea screwed something up here, there a too many people here with the exact same poblem.
But anyway thank you very much for your help and good luck to you, too
Thank you for trying to help me, thats sweet. There is no promotional content shown at all, i already did look that up. But thats no wonder, because i dont have any promotional key for the dlc´s, i only got a cd key by mail and ofc i get an error message when trying to enter it. And i did reinstall the game many times also, but that didnt help either. I also tried starting the updater manually as suggested here somewhere but that didnt do anything for me. I think ea screwed something up here, there a too many people here with the exact same poblem.
But anyway thank you very much for your help and good luck to you, too
#2313
Posté 16 décembre 2010 - 01:41
Rodrigo Spagnol
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- Members
- 7 messages
Lalel,
You seem to be experiencing the same problems I'm having. When I bought DA Ultimate Edition digital version via the Geneva EA online store I didn't receive an e-mail with the Redeem Promo Code. After much talking with the chat attendants, and convincing them that the promo code is not the same thing as the registration code (this one I received in the purchase confirmation e-mail), they gave me a promo code. But, as it turned out, most of my DLCs are still unauthorized and do not appear on my "registered game promotions". I'm not certain if all of them are supposed to appear there, but it seems pretty strange to me. Be sure to get all your DLCs available if they give you a promo code. Otherwise, they'll "forward your issue to senior level"....
I'm really, really, really disappointed with Bioware and EA.
You seem to be experiencing the same problems I'm having. When I bought DA Ultimate Edition digital version via the Geneva EA online store I didn't receive an e-mail with the Redeem Promo Code. After much talking with the chat attendants, and convincing them that the promo code is not the same thing as the registration code (this one I received in the purchase confirmation e-mail), they gave me a promo code. But, as it turned out, most of my DLCs are still unauthorized and do not appear on my "registered game promotions". I'm not certain if all of them are supposed to appear there, but it seems pretty strange to me. Be sure to get all your DLCs available if they give you a promo code. Otherwise, they'll "forward your issue to senior level"....
I'm really, really, really disappointed with Bioware and EA.
#2314
Posté 16 décembre 2010 - 05:14
lalel
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- Members
- 28 messages
@ Rodrigo
Yes, its kind of ridiculous. We bought the ultima edition, got a cd key, registered it on bioware site. So far so good. But we got no extra key for dlc content, ergo profile/myregisteredgamepromotions is empty and ingame its unauthorized. And this forum is full of people who are having or had the exact same issue. I wonder why i didnt read anything about those problems on all the game reviews, maybe i read the wrong ones, i dont know anymore.
Yes, its kind of ridiculous. We bought the ultima edition, got a cd key, registered it on bioware site. So far so good. But we got no extra key for dlc content, ergo profile/myregisteredgamepromotions is empty and ingame its unauthorized. And this forum is full of people who are having or had the exact same issue. I wonder why i didnt read anything about those problems on all the game reviews, maybe i read the wrong ones, i dont know anymore.
#2315
Posté 16 décembre 2010 - 06:18
darthbalmung
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- Members
- 2 messages
I can't the dlc to work and I've followed this guide
I've registered my game
updated it to 1.04
redeemed my code for the dlc
I can't manually install it since it gives me an error
Nothing shows up in game
I also don't have a bioware folder in my documents
I've registered my game
updated it to 1.04
redeemed my code for the dlc
I can't manually install it since it gives me an error
Nothing shows up in game
I also don't have a bioware folder in my documents
#2316
Posté 16 décembre 2010 - 11:32
Yiuca
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- 4 messages
Atleast you guys got the code, I bought from the EA store, being in the UK I got no DLC code that I can redeem so while I have the Ultimate Edition with the DLC installed, it's unauthorized & currently despite attempting to contact both Bioware & EA, neither have gotten back to me. Well EA did but only to direct me to an article telling me how I can see my CD-Key in the daoriginsconfig, not incredibly helpful when I'm missing a redeemable DLC code unfortunately. I replied again to EA saying I tried it, the CD-Key appears but it's the 16 character DLC code I didn't receive & now they've went silent. So currently I'm left wanting to start the game which I bought last Saturday, but not wanting to start until I've got the DLC authorized, but no help for it.
#2317
Posté 16 décembre 2010 - 11:44
Rodrigo Spagnol
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Oh, but the code they gave me afterwards (initially i didn't receive one) only gave me access to a few lame DLCs. I keep contacting them and they keep saying that someone from "Senior" level will "soon" be in touch to solve my problems. And I'm brazilian, my currency is weak compared to dollar, pound or euro, so I payed almost twice what you payed. I'm also trying to imagine how the situation would be with someone that does not speak english. Because they actually have their online store in portuguese, but will only support in english! Haha.
#2318
Posté 17 décembre 2010 - 10:37
lalel
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nvm
Modifié par lalel, 17 décembre 2010 - 07:01 .
#2319
Posté 17 décembre 2010 - 05:11
Rodrigo Spagnol
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- 7 messages
I finally got someone to solve my problems. After much toiling, someone finally got the list I made of my unauthorized DLCs and manually inserted them in "my registered game promotions". I hope I won't face any more issues.
#2320
Posté 17 décembre 2010 - 06:41
lalel
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- 28 messages
Lucky you. The "solution" i mentioned above doesnt work by the way. Everything seems to be authorized but there is nothing ingame... I´m still not able to play, i still dont have any response from bioware or german customer support. So...i bought the game december 13th online from ea so i could play right away. Now its almost december 18th. I think i want my hard earned money back.
#2321
Posté 18 décembre 2010 - 03:12
Rodrigo Spagnol
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- 7 messages
You must be really persistent. I always updated my reports at the support page and entered the chat everyday. Explain everything in detail. Also, always repeat to them what you have already done. Until your case goes to a senior level attendant, nothing will be resolved.
#2322
Posté 18 décembre 2010 - 05:08
lalel
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- Members
- 28 messages
hello once again...
thank you for the advice, i am trying to be persistent and i update my reports also. The german ea customer support is of no help at all, i only got the standart copy and paste response which took them almost 5 days to come up with. I cant use live support, it says "After you have made all selections, you will see a pop-up message appear, asking you if you want to Chat with a Customer Support Agent", i dont get any pop-up message, maybe they dont work on weekends, i dont know. I wrote a report to US customer support now. Thanks for your advice and enjoy the game!
thank you for the advice, i am trying to be persistent and i update my reports also. The german ea customer support is of no help at all, i only got the standart copy and paste response which took them almost 5 days to come up with. I cant use live support, it says "After you have made all selections, you will see a pop-up message appear, asking you if you want to Chat with a Customer Support Agent", i dont get any pop-up message, maybe they dont work on weekends, i dont know. I wrote a report to US customer support now. Thanks for your advice and enjoy the game!
#2323
Posté 19 décembre 2010 - 09:47
lalel
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- 28 messages
I finally got all my dlc keys, customer support manually inserted them in "my registered game promotions".
#2324
Posté 20 décembre 2010 - 10:07
guitarbard
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- 269 messages
I can't get the daupdater to install the 1.1 patch for Witch Hunt, and it won't save properly as a .dazip 'cause I use vista and changing the extension on a file is nigh impossible! I just keep getting errors! I have Witch Hunt downloaded on the in-game uploader thing, so I dunno what's going on! I'm teraring my hair out here!!!
#2325
Posté 22 décembre 2010 - 02:14
Acridic
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- Members
- 2 messages
I got the ultimate edition off steam and everything installed grand, including the DLC, but all of the DLC is "Unauthorised" even though on my registered game promotions they are all there! I don't even have my previous DLC, stone prisoner + dragon armor, as I had a disk copy of DAO peviously.. The game runs Origins and Awakening but with none of the DLC meaning all my saves with Shale won't let me load 
So basically paid 30 euro for awakening and an extra 16 for exceeding my download limit... worst christmas ever 
So basically paid 30 euro for awakening and an extra 16 for exceeding my download limit... worst christmas ever
