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Redeemed DLC Unofficial Troubleshooting and FAQ (PC Only)


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#2326
guitarbard

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Nevermind, mine's working.



I'm sorry, Acridic. :( *hugs*

#2327
Tearyukan

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lalel wrote...

I finally got all my dlc keys, customer support manually inserted them in "my registered game promotions".

hey, Im another guy with this FAIL ultimate edition
looks like Ill have to start chatting with them right away. Oo Awesome corporation, really.

#2328
urbanamp

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Hey Acridic, I have the EXACT same problem. I was a little worried that my disk copy of DA:O would somehow conflict but i scoured the forums here and determined that enough admins or bioware reps had declared that ultimate edition should install over previous installs fine.

yeah, well apparently not. Apparently this is a wide-spread problem as well. the details are a little different, but overall it seems we are all having problems getting our paid for DLC "authorized".



so now what?



disgruntled.

btw, my wife bought me the UE as a Christmas present, she's not happy about this either.


#2329
Tearyukan

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Ok I didnt expect this to be so fast, but I used the "Im really angry customer" tactic. And now Ive my DLC authorized. :)

#2330
emo_toaster

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I just wanted to say thanks!

I bought the Ultimate Edition on Steam and installed it before uninstalling the disk copy and noticed that all my DLC was suddenly unauthorized. I uninstalled the disk version and then none of the DLC showed up up at all in any of the tabs. After a quick Google search I found this thread and had it all sorted out within 10 minutes (3.2.3: the update service was missing). Although access was denied when I tried to install the update service via cmd so I had to hunt down the installutil.exe and copy it to my bin_ship folder.

Thanks again for this awesome thread!

#2331
Bimbomand

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I have an issue regarding the "0.1.9. Some of your DLC are showing in the Available Content tab while you are entitled to it as seen on http://social.biowar...ntitlements.php"

I bought the ultimate edition some time ago, and it played very well on my XP computer. I have recently upgraded to Windows 7 64bit version and i installed the game. But all the DLCs in the Ultimate Edition is not activated on my account (which i have done). In my Bioware account, all DLCs are activated.

In 0.1.19 you prompt me to go to tech support (which i believe is this: http://social.biowar...nfig/support/en)
If so I cannot seem to find the chat option.
Help would be appreciated.

Modifié par Bimbomand, 25 décembre 2010 - 04:38 .


#2332
Bimbomand

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Allright i worked it all out:P



I didn't seem to find any answers to my question on this post, so i looked at this one: http://social.biowar...58/index/759141



I told me to do this:

press "windows key+R" and run services.msc

Then it prompted me to find the service called "Dragon age origins - content updater", rightclick it and press "start".

I did this, opened up the game, and voila, it was there :P

#2333
sithren

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 Ok, I finally figured out my solution. I could not install the daupdaterservice no matter how much I tried. 

I read the instructions, found above, many times. However, this was the most helpful part for me, as the DAupdaterservice was never installed and started:

In case you don't have the exact same Framework version, etc... the Framework path won't work. I suggest you perform a normal file search in Windows for the file installutil.exe and note the full path and substitute your own folders to match. 

You could also copy installutil.exe in your DragonAge binship folder and simply dragging DAUpdaterSvc.Service.exe on installutil.exe. As you can see it's way too hard to list all the possibilities here. It shouldn't be to hard to adapt this to your folders locations for most users.


Now, what I found, is that If you are a windows 7 64bit user, and are trying to install the daupdater service. You must do so using the Microsoft.net install util file found in the "Framework64" folder, and not the "Framework" folder. Also, remember to set the install util file to run in "Administrator" mode (I forgot to do this as I tried it the first time. I had done it for the install util in the "Framework" folder, but not the "Framework64" folder.

I'm not sure why 64bit users have two versions of install util (heck 4 if you count the utilities found in the v. 4.whatever of microsoft.net framework). Just try them all, and in admin mode. Copying them to the binship folder and dragging the updateservice file on to the install util file is the easiest way to do it. You don't have to use the command prompt using this method.

Finally, remember, this will only install the file, not start it. Now you have to do the the whole services.msc rigamarole and start the daupdater service. Use the instructions found in the thread linked above. 

I hope this will help.

Modifié par Sithren, 26 décembre 2010 - 03:07 .


#2334
Power-Mad

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Thank god I didn't pirate Dragon Age, otherwise I might be playing the game right now. Dear god the stuff I have to do to play games now a days. Someone mind telling me what navigating the cmd or checking my framework number or anything is because this is extreme gibberish to me. I guess I don't have a dragon age updater or something because everything is unauthorized and I've done everything up to the asking me to go to cmd and type in gibberish.

Modifié par Power-Mad, 27 décembre 2010 - 06:29 .


#2335
Dajin

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Sorry,if this problem was posted before, I didn't read all 94 pages :D

I bought the Ultimate Edition and now,I have a problem with the DLC "Return to Ostagar".

Everytime,I try to travel to Ostagar, I get kicked to main menu and an alert box tells me,the game wasn't able to load Ostagar. I already searched in a lot other forums but didn't find anything. Does anyone have a solution?

#2336
Darkpowder

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Steam Download, - previous a DAOrigins who deleted the old content prior to installing ultimate.

Win 7 64 bit.

Now own Ultimate Edition through Steam
Ensure all the launchers and the Dragon Age .exe's run as admin in:-

in C:\\Program Files (x86)\\Steam\\steamapps\\common\\dragon age ultimate edition\\bin_shipand C:\\Program Files (x86)\\Steam\\steamapps\\common\\dragon age ultimate edition
Register Game Code from SteamRegister DLC Code
After following:-.3.3 When in-game, some DLC shows up in Downloaded and Installed with different status (Not installing, stuck at 100%, not authorized, etc...)....3.3.1. Cleaning the Dragon Age Updater data to force the game to redetect and redownload/reinstall all your DLC
1.) Windows XP : Press the windows key + R (or click Start and then RUN) and type cmd and press ENTERWindows Vista & 7 : Run CMD as administrator as per section 3.1.52.) In the command line type net stop DAUpdaterSvc3.) Navigate normally with My Computer to 'My Documents\\BioWare\\DragonAge\\Settings' and delete 'Manifest.xml'
Some people reported that deleting or renaming (as to not lose the files just in case) all the .xml from that folder helped them when only Manifext.xml didn't do the trick.


Backup the following:-C:\\Users\\Documents\\BioWare\\Dragon Age\\Settings


AddIns.xmlManifest.xmlOffers.xml
- I CUT and pasted all the .xml files to a backup folder manually, started the game - found almost everything disabled, including all content and other campaigns.

- Exit Game


- Replaced the newly generated .xml files in

C:\\Users\\Documents\\BioWare\\Dragon Age\\Settings with the ones i backed up previously, and now all the DL content, and campaigns and content is no longer telling me they are unauthorised.

Modifié par Darkpowder, 27 décembre 2010 - 02:30 .


#2337
Sunboorn

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hi

i need a hand with some dlc problems.

i reinstalled the dragon agoe: origins and the dlc didnt showed up for me to install.

how can i found those dlc ?

those dlc where a promo redeem code, wich i already used more then a year ago, on today when i reinstalled the game i cant find the dlc for me to use.

#2338
FlipDock

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thank you so much for this thread. I had blood dragon armour and shale but they wouldnt download. i deleted the manifest.xml file and it automatically started downloading when i logged in. huge help, thnaks! :)

#2339
G.O.G

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how do you get the dlc's to work? I would love t play the game to its fullest. but it just keeps telling me that EA servers are unavalable but in the downloaded section of the start screen for the game it say that there all enabled but will not work in the game. What is going on please help.

#2340
Duse

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Jason Leong wrote...

We have a preview application that contains a number of the DA Updater fixes for the upcoming PC Patch.
You can try it out and see if it helps solve your problems in the meanwhile.
If you do, please let me know if it helps.
http://supportfiles....nostic_beta.exe


Also, you'll want to confirm your service starts when you boot the game. A few users have reported they need to manually start their service for some reason.
1. In Windows, Press start
2. Run "services.msc"
3. Find and start "Dragon Age: Origins - Content Updater"
4. Restart game


I tried that method already. The one involving the content updater. When I first noted the problem it didn't seem as if my updater had stopped but I did end up restarting it once I decide to start taking a few shots in the dark. Noth has worked so far. I'll try the beta and let you know what arises.

#2341
SkEyE

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At Bioware on my "registered game promotions" page, all of my download content is listed, but five of them don't have the More Info download links. Is this normal? The five are Blood Dragon Armor, Warden's Keep, Stone Prisoner, and FeastDay Pranks and FeastDay Gifts. All the rest of my DLC has a link to download next to it, but those five each just have two dashes in the Download column. Is this normal for those particular packages not to have a download link?

#2342
Inzhuna

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Just wanted to let you know that the link in 0.1.2. (* Contrary to what Bioware is saying, EA says this : http://help.dragonag...=&p_faqid=23584) no longer works.



Thanks so much for this guide. Been a lot of help many many times.


#2343
Kalbuck

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I have all the DLC installed but due to some steps I took when trying to get it 'authorized' I replaced some files and now my DA:O is acting a little odd. In short, it's trying to re-download all the already-installed DLC and I don't want it to do that. I tried clearing the download cache and it didn't stop it. What else can I do?

#2344
w2m

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I have been able to get the DLC for my Ultimate Edition working after using this guide. Excellent stuff!



But I am extremely dissatisfied having to spend about 60 minutes of my time getting the game to work AFTER installing it, totally unacceptable. This seems to be the way forward, buggy games FTW!

#2345
KidStein

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I can't get my DLC authorized for some reason.I just bought the game a couple days ago and it told me that the code was good when I first entered it. Yet the DLC was still unauthorized when I went in-game. I thought maybe the code didn't go through so I tried it again and it tells me it's been used. Not sure what the problem is. Same account in the game and on this site. And I didn't have the DA: Origins Ultimate Edition registered on my account when I first entered the code but I have it registered now. Maybe that is the problem? If so, what's the fix? :/

#2346
Kai SD

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Try restarting the Dragon Age Updater system service.

#2347
KidStein

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Have tried that already. Stopped it and restarted it a few times.

#2348
bitbandit

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I bought DA:O a week ago and I've been trying to get the DLC to work ever since. I bought the standard version with the Blood Armor and Stone Prisoner DLC promo codes and got them both registered to my EA/BioWare account just fine.

When I launch the game, it logs in to my EA account automatically, but no DLC is available on the "Available Content" pane. I managed to download and install the Blood Armor and Stone Prisoner DLC manually.


At first I couldn't get the updater service to run. I tried to install with both Microsoft.NET Framework v2.0.50727 and v4.0.30319, but didn't manage to get the service running until I used the log-on option to log on as "Local Service"... This allows the updater service to launch, but when I launch the game, there is still no DLC in the "Available Content" pane. I would like to be able to purchase the DLC and play through the extra content of this awesome game, but when it doesn't show up in the game, I'm no going to try and buy at install it manually, hoping it will authorize...

Have anyone else experienced having the updater service running and still being unable to see all the DLC available for the game? I've even checked my firewall settings and made sure that the updater service is allowed through the Windows Firewall.

I'm running Windows 7 Home Premium 64-bit.


Hope someone can help. :)

So, after a chat with an EA customer support guy, I find out that the "Available Content" pane in the game is not for showcasing all the DLC for the game, but only to let me see what I already own and allow me to download it. I find that kind of wierd, but hey, apparently my game and the updater service is working as intended... Who would have thought?

It seems like the EA customer support guy pushed some buttons, 'cause when he asked me to see if there was new content available in-game, the game suddenly started downloading "The Warden's Keep". Lucky me. :)

Modifié par bitbandit, 08 janvier 2011 - 04:24 .


#2349
GodEmperorAR

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On my Entitlements page a lot of purchased DLCs are not appearing (others are), Witch Hunt doesnt show up so and am unable to patch it up to ver 1.1 :(

I have purchased Witch Hunt and have it installed on my PC. I tried to find a similar problem on the forum but I failed. Can anyone help me? Maybe it has something to do with my region, I have a hungarian version of the game (sounds in english but texts in hungarian) and as far as I remember the Witchhunt dlc was not in my language (worked fine when installed just the text were english).

#2350
Serpente

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I just wanted to say thank you very much to HemisH. I had the DA Deluxe edition on steam and used to play, I just bought the Ultimate edition on steam and when I tried to play it said all my DLC was unauthorized. I tried my deluxe edition and encountered the same problem. After screwing around for ages I tried out some of parts of the FAQ and 3.2.3 seemed to do the trick. The Service wasn't running, as soon as I got that going it worked fine. I'm on Win7 x64.