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Redeemed DLC Unofficial Troubleshooting and FAQ (PC Only)


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#2401
Servitor

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Thank thee kind sir, this helped me GREATLY!

#2402
Avatar2312

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Okay. After following the instructions as far as I understand them.

I have reinstalled DAO Collectors Edition (Change from Vista to Win 7 64 and new HDD) via Steam.
First I got the unauthorized DLC Problem. No Problem since it was already installed, so logging out from the account helped out. Then I installed Lelianas Song DLC. It became unauthorized logged in and out. So I uninstalled the game completely, deleted the DA-Folder in My Documents, deleted the registry of DA and reinstalled it with steam running as admin.
Now I have no DLC visible in all three folders.

Updater Service is not visible in my services.msc (no matter if DA was running or not).
DAOrigins und DAUpdater are both set to run as admin.
Installing the updater service manually (pt. 3.2.3 always resulted in an installation error reading system.componentmodel.win32exception: service already existing (not exactly this error, as i translate it freely from german). starting the service manually gives me "system error 5 access denied". uninstalling it manually results in an error, saying that daupdater is not installed on local machine (but it is) and a denied access in system.componentmodel.win32exception. trying a manual install aufter this "unsuccessful" uninstall results in the same install error as mentioned above.

All Dragon Age execuables are set to firewall exception list. Deactivating the Firewall completely delivered no results.
somehow I am getting a little bit frustrated...

Edit: Here an excerpt from the newest log entries which shows errors:

OnlineFeatures    Server Closed Status requested.
OnlineFeatures    LoadOffers() : Unable to read file 'C:\\\\\\\\Users\\\\\\\\Ulrich\\\\\\\\Documents\\\\\\\\BioWare\\\\\\\\Dragon Age\\\\\\\\Settings\\\\\\\\offers.xml'!
DA Download Manager (DADM)    Service was started!
DA Download Manager (DADM)    OpenService failed (5)
General    Initialize - Initialization Complete
DA Download Manager (DADM)    Attempting to connect to DADM Control Server!
DA Download Manager (DADM)    Could not connect to DADM Control Server!
DA Download Manager (DADM)    Restarting DADM HeartBeat!
DA Download Manager (DADM)    OpenService failed (5)

Edit2: Nevermind. ServicePack 1 and an update of my forceware driver solved the problem... finally :)

Modifié par Avatar2312, 27 février 2011 - 06:15 .


#2403
profesor badass

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Dude i f ing love U <3

#2404
monrapias

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I got it to work, thanx to running "run" and then "services.msc " and forcing the dao content updater thing to run.

#2405
TatoGame

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I claim my dragon age ultimate edition code and redeemed correctly... but all my games are unauthorized AND in my profile>" Your registered game promotions" i see all DLC for all platform for... DRAGON AGE 2?!?!?!? (lothering and kirkwall) WHY!?!?!?

#2406
ReeceMix

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This whole thing is an F-ing Joke ! after 1 year Bioware havent set up a proper program that will identify what DLC you have PAID for !!

#2407
Faivon

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Alright, my questions are :

1. I know every DLC I purchased will be tied to my account here, but can I move the DLC files when I move to another computer? Like, I need to change my laptop pretty soon and internet connection is pretty scarce in my area so it would be better if I can move those files without having to download them all over again.

2. Which DLC takes place AFTER the last boss of Dragon Age Origins?

3. Can my characters be imported to Dragon Age 2?

#2408
RaenImrahl

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Faivon wrote...

Alright, my questions are :

1. I know every DLC I purchased will be tied to my account here, but can I move the DLC files when I move to another computer? Like, I need to change my laptop pretty soon and internet connection is pretty scarce in my area so it would be better if I can move those files without having to download them all over again.

2. Which DLC takes place AFTER the last boss of Dragon Age Origins?

3. Can my characters be imported to Dragon Age 2?


In order:

1) You can load DLC into any game that is registered to your account.  However, I am not aware if you can do a wholesale copy of everything to another machine.  You can, however, manually download the DLC for later installation, if that helps.  See: http://dragonage.wik...ent_(Origins)  

2) Lil's Song is a prequel, Darkspawn Chronicles is an "alternate ending" of Origins, Golems of Amgarrak and Witch Hunt take place chronologically after Origins and Awakening.  Stone Prisoner, Warden's Keep, Return to Ostagar are tied to the main Origins plot and accessed in game as quests.

3) Characters will not be imported into DA2 per se... you Warden will not appear.  However, what you accomplished (how you saved Fereldan, who is king in Denerim, who rules in Orzammar) will affect DA2 somewhat.  The full extent is not clear.  In a chat today, the developers confirmed that you don't have to complete an entire play-through or Origins or Awakening to import... any save game will transfer the historical data accumulated up to the point at which it is saved.  For example, if you import a game that was saved before a king was choosen in Ferelden, then DA2 will make the choice for you.

#2409
Faivon

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RaenImrahl wrote...

In order:

1) You can load DLC into any game that is registered to your account.  However, I am not aware if you can do a wholesale copy of everything to another machine.  You can, however, manually download the DLC for later installation, if that helps.  See: http://dragonage.wik...ent_(Origins)  

2) Lil's Song is a prequel, Darkspawn Chronicles is an "alternate ending" of Origins, Golems of Amgarrak and Witch Hunt take place chronologically after Origins and Awakening.  Stone Prisoner, Warden's Keep, Return to Ostagar are tied to the main Origins plot and accessed in game as quests.

3) Characters will not be imported into DA2 per se... you Warden will not appear.  However, what you accomplished (how you saved Fereldan, who is king in Denerim, who rules in Orzammar) will affect DA2 somewhat.  The full extent is not clear.  In a chat today, the developers confirmed that you don't have to complete an entire play-through or Origins or Awakening to import... any save game will transfer the historical data accumulated up to the point at which it is saved.  For example, if you import a game that was saved before a king was choosen in Ferelden, then DA2 will make the choice for you.



1. I'll try that when opportunity comes, thank you :)

2. I see, then maybe I'll take Witch Hunt, Golems of Amgarrak and Awakening~ 

3. I see, that is unfortunate, I grew accustomed to my characters already. lol! 

Thanks alot, Raen :)

#2410
RaenImrahl

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Faivon wrote...


1. I'll try that when opportunity comes, thank you :)

2. I see, then maybe I'll take Witch Hunt, Golems of Amgarrak and Awakening~ 

3. I see, that is unfortunate, I grew accustomed to my characters already. lol! 

Thanks alot, Raen :)


My pleasure.  A note about #2:  You cannot import characters *from* the DLC back into either Awakening or Origins.  However, the achievements from those DLC will put the bonus items into the main games, if that makes sense. Exporting characters to the DLC is a one-way street.  So if you're trying to come up with the most complete saved-game possible for DA2, you need to Awakening, then Witch Hunt.  I don't believe Golems of Amgarrak actually creates a final save, so there's nothing in that DLC that will carry over into DA2.

Modifié par RaenImrahl, 06 mars 2011 - 05:24 .


#2411
schalafi

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Just a quick question: Can I uninstall/delete Golems of Amgarrak, and Witch Hunt from my copy of Origins, and not have it mess up my Origins copy? I'm wondering if any DLC can be uninstalled from Origins without hurting the game.

If anyone knows the answer to this question, I'd really appreciate letting me know. Developers/moderators, where are you????

Modifié par schalafi, 07 mars 2011 - 03:53 .


#2412
KillJoyJr

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Can anyone please let me know or provide a list of how each DLC actually shows up as in the game itself? For example. On my PC version under DLC before I load into the actual game all my DLC shows good and enabled. (no issues with that) but within the game itself how can I confirm they are actually working?

What mission or journal entry corresponds to what DLC?
--In my Journal "within" the game I see only a Sulchers Pass entry under  "Premeium Content"

---example again, so not ever playing the game before..wiill this mission above start Stone prisoner etc.. or Wardens Keep?  And should I see another item under Premium Content in the Quest Journal?

Note* I am asking this as I only have purchased 1. Stone Prisoner, and 2. Wardens Keep, but I only see 1 item in the journal at this time (Sulchers Pass). (still at very beginning of game, so not sure if the second one will show up later or I should see 2 items in journal right from the start)

#2413
schalafi

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KillJoyJr wrote...

Can anyone please let me know or provide a list of how each DLC actually shows up as in the game itself? For example. On my PC version under DLC before I load into the actual game all my DLC shows good and enabled. (no issues with that) but within the game itself how can I confirm they are actually working?

What mission or journal entry corresponds to what DLC?
--In my Journal "within" the game I see only a Sulchers Pass entry under  "Premeium Content"

---example again, so not ever playing the game before..wiill this mission above start Stone prisoner etc.. or Wardens Keep?  And should I see another item under Premium Content in the Quest Journal?

Note* I am asking this as I only have purchased 1. Stone Prisoner, and 2. Wardens Keep, but I only see 1 item in the journal at this time (Sulchers Pass). (still at very beginning of game, so not sure if the second one will show up later or I should see 2 items in journal right from the start)


Sulcher pass should be on your world map, and that starts the Stone Prisoner quest. Wardens Keep can only be triggered when you are in camp. There should be a man standing there who will ask you to help him at the keep.
Make sure you have downloaded and installed these two side quests before you play. You can find them in downlodable content in the start part of your game, where you log in.

Modifié par schalafi, 07 mars 2011 - 11:56 .


#2414
KillJoyJr

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thank you for the reply Schalafi. So although I might confirm that Wardens Keep is installed and enabled on the downloadable content at the beginning of the game , what would you suggest I start to check if the NPC is not present in the camp? Does this man only show up after Lothering? I am still at the very start of the game.

#2415
schalafi

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KillJoyJr wrote...

thank you for the reply Schalafi. So although I might confirm that Wardens Keep is installed and enabled on the downloadable content at the beginning of the game , what would you suggest I start to check if the NPC is not present in the camp? Does this man only show up after Lothering? I am still at the very start of the game.


Yes, you don't have access to the camp until after Lothering. If he's not there, you might 
check the box in the Journal, the one that says downloadable content. Warden's Peak should be listed there. Also when you're on line at the Social Club check  "Profile" and make sure the game is listed in your "registered game content".

Modifié par schalafi, 08 mars 2011 - 03:35 .


#2416
Grivver

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Jason Leong wrote...

We have a preview application that contains a number of the DA Updater fixes for the upcoming PC Patch.<br />
You can try it out and see if it helps solve your problems in the meanwhile.<br />
If you do, please let me know if it helps.<br />
http://supportfiles....tic_beta.exe<br />
<br />
<br />
Also, you'll want to confirm your service starts when you boot the game. A few users have reported they need to manually start their service for some reason.<br />
1. In Windows, Press start<br />
2. Run "services.msc"<br />
3. Find and start "Dragon Age: Origins - Content Updater"<br />
4. Restart game<br />



#2417
KillJoyJr

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schalafi wrote...

KillJoyJr wrote...

thank you for the reply Schalafi. So although I might confirm that Wardens Keep is installed and enabled on the downloadable content at the beginning of the game , what would you suggest I start to check if the NPC is not present in the camp? Does this man only show up after Lothering? I am still at the very start of the game.


Yes, you don't have access to the camp until after Lothering. If he's not there, you might 
check the box in the Journal, the one that says downloadable content. Warden's Peak should be listed there. Also when you're on line at the Social Club check  "Profile" and make sure the game is listed in your "registered game content".



Thank for the replies! I guess I just jumped the gun and got worried by reading all the issues on the forums...You answered my question , and when I finished up @ Lothering last night and went to camp a whole bunch of DLC items popped up including the man for Wardens keep, so all is working well  for me thank you for the help.

#2418
wardy164

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Hmm, i've tried a number of things from this post but none have worked so far so i'm gonna state my problem, see if anyone had the same problem and can tell me what to do. I have the war mage amulet and belt from promo, they work fine. I also have stone prisoner, wardens keep and return to ostagar installed (installed and enabled on DA downloadable content) However in-game the only quest that shows is wardens keep, and it doesn't work. It constantly says "make a camp, and maybe he'll be able to catch up with you" but he's never there no matter where or how many times i make camp. The other 2 DLCs don't even come up as a quest nor a place to visit. I'm re-installing my game now but I thought i'd post here in-case that fails. Only info that might be of use is i'm running win 7 x64, and The DLCs worked fine until my computer had to be factory reset and i lost everything :( after that the DLCs don't seem to work, even after I re-download them and delete all trace of the DLC's before re-downloading. I hope someone can help me as I was trying to quickly finish a campaign before DA2 comes out in my country (tomorrow). All help is appreciated, thanks :)

EDIT: Re-installign worked, just gotta download extra hair's and tints now thanks :)

Modifié par wardy164, 10 mars 2011 - 06:09 .


#2419
Arian Dynas

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I currently am having issues with content appearing in game, I had loaded the content, sold it, then force loaded so that I had the money, but the content was not sold anymore, figuring I could wash, rinse repeat if need be, now the Helm of the Deep and the other content I sold, like the shield of the Rebel Queen, will not appear when I load them up, I can load a game before the event, but while they appear there, I would VERY much like to not have to repeat several hours of gameplay. Please help?

#2420
Syg

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Thanks very much for this. I am really leery about buying dlc when something like this locks me out of my game for nearly a week. Can't believe it took me so long to find this thread.

#2421
Ivvo_

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After following your guid, I finally got my dlc of the ultimate edition working. Thank you sir for this great topic!

#2422
Nognix

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I know this it's quite unnecessary to spam this thread any further but hereby I want to thank you of helping me get rid of my problem.

#2423
Lord_HellSpont

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 hi
I have reinstall my Dragon age and install all DLC available but when
I've copied my saved games I'm not allowed to access my DLC any more
and I don't know why please help me
It's ok now I was lucky to do it my
self thanks  

Modifié par Lord_HellSpont, 14 mars 2011 - 08:42 .


#2424
Dragonsbane87

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I just wanted to say thanks for this, I had been waiting on a ticket with EA Support for two days now with the issues I was having trying to even run this game. Thanks to your instructions, I'm now able to load the game, run my DLC, and actually enjoy the game I spent my hard earned cash on. I only have one last issue in which to "uninstall" I simply have to delete the entire folder for the game since it doesn't have an uninstall function anymore. If anyone knows how to fix that, I'd appreciate it, otherwise, I'm just gonna enjoy the game as I currently have it.
Thanks again for this post.

#2425
Khaldara

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So I had an issue where the DA Updater service was installed, and present in the registry, but the service wasn't listed in the available services in Windows for some stupid reason. Using your leet DoS skills I haven't exercised since I was six I was able to force a NetStart and got the service launched just fine. My question pertains to the service status, am I going to need to manually start the service regularly, or will the game take care of that now? Should I switch it to automatic on startup or will that be a pointless squandering of system resources?

Edit: Nevermind that was a stupid question. Manual status is fine, install on the service must have been faulty initially, no need to set it to auto. Thanks again for the great guide!

Also remember, you can right click your folder path for the DAUpdate service by browsing to the directory. Select "copy address". When you are in the command prompt selecting your "installutil" path, you can just right click the command prompt window and select "paste" (do NOT use Ctrl+V, shortcut keystrokes dont work in the command prompt) to put the entire directory in there quickly and easily. If you installed via the EA Download manager as I did, the folder path might be long and convoluted to type out, should save you a headache.

I'd also like to applaud both Bioware and the community here for their repeated and helpful responses to technical related glitches and faulty installs. I've spent three days trying to help a buddy out who's stuck in EA Download Manager hell (seriously whoever designed that needs to be smitten with something large and blunt) free torrenting clients do a better job of tracking and resuming downloads.. and their support is profoundly unhelpful at best, and non-existent the rest of the time. I was able to help him locate and configure port assignments and correct a number of installation problems with help from all of you guys and these great guides. Getting the information I needed to fix his problem from their chat sessions was impossible. You guys made my day. Thanks a lot!

Modifié par Khaldara, 15 mars 2011 - 04:49 .