251 réponses à ce sujet

[zwpp63]

I'm having the same problem too. I don't know if DanKATL fixed anybody else's problem or found out what the problem was.



I'm sure my 'country' is the same for all three. By the way, I posted in another thread about the 'country' bit because there are other problems with it.



I think it'd be helpful if they actually said how the card could not be verified, like information mismatch or something. I know it'll possibly create the problem of frauders keep trying, but it could be vague but yet enough to let people know approximately what is wrong, instead of having to keep testing and testing.

[KamiNazgul]

You are not alone, I'm still having the problem. I was redirected to the Costumer Support where I opened a ticket (it has been 4 days since i opened the ticket today) and still waiting for any kind of a reply.
I understand that the costumer support might be flooded with issues as the game was out rather recently but 4 days of wait for a reply is a bit disappointing. I think even a simple "We are looking into it." would make it more barable.
If anyone had this problem and got it solved dont be afraid to share how it was solved, if through Customer Support or any error on the account settings, etc. Any kind of suggestion at this point would be very welcome.

Modifié par KamiNazgul, 12 novembre 2009 - 11:50 .

[justinplex]

KamiNazgul wrote...

You are not alone, I'm still having the problem. I was redirected to the Costumer Support where I opened a ticket (it has been 4 days since i opened the ticket today) and still waiting for any kind of a reply.
I understand that the costumer support might be flooded with issues as the game was out rather recently but 4 days of wait for a reply is a bit disappointing. I think even a simple "We are looking into it." would make it more barable.
If anyone had this problem and got it solved dont be afraid to share how it was solved, if through Customer Support or any error on the account settings, etc. Any kind of suggestion at this point would be very welcome.

same here, been 4 days since i opened the ticket, no responses... i just want to get enough points to buy warden's keep, then i'm golden till the next dlc comes out... /sigh

[Mae]

Hello, I have the same problem - except that my first purchase of points worked fine...



I went to purchase more points about 30 mins later for the other DLC, using the same card details, from the same computer, and it says "Credit card could not be verified". Tried again a day later and it still didnt work.

[Kronthar]

Don't know if it might help but I was having the same problem (Card not verified) since release.

Finally set up my PayPal account only to have that not work either UNTIL I tried it yesterday and it worked!

So maybe if you try PayPal as well it MIGHT work. Well it did for me.

[ThebisRaidan]

Same here. Tried 2 different credit cards and no luck always the same message "Credit card could not be verified"

[Thardoc]

Hmm.. i find it amusing we still haven't had any answers from bioware about this problem. Same problem "credit card cannot be verified", I'll probably set up a paypal just to get DLC but this is just kinda sad that bioware doesn't want our money.

[forix]

Same issue, entered a help ticket days ago but have not heard anything back. It would be nice to at least get some info from the powers that be on this issue.

[Destiny87]

Yeh, having the same bloody problem... My Visa is registered in Sweden, but I'm currently stated in Belgium, if the damn IP is what is ****ing it up for me...

Myeh, I just want to purchase the addons that I don't have... ><

[Lekailusek]

Me too have this problem i just want Warden Keep but it's keep telling me Credit Card could not be verfied. Sorry for my bad english i am from poland

[Flyinsky]

T-T So sadly that we all have such problem. Maker help us to buy DLCs!

[Majorn]

Getting problems as well... it's been about 3 days now? The credit card works everywhere except for when im trying to add points to my bioware account. Funny thing is that it worked the first 2 times and i was able to buy Stone Prisoner (added 10 Dollars then 5).

[opusmax]

Having the same problem. Please let me know if there is something I can change to fix this. My problem is I am from the US but currently deployed to Afghanistan so I can understand why my IP doesn't match billing country but I can't change my billing address so......any thoughts? I just want to get Warden's Keep.

[Mebsuta]

I've been trying once a day for the last four days to buy Wardens Keep and all I get is "Credit card could not be verified". All my account info matches and I live in the States...I just want to know what the F is going on with this. Very frustrated to say the least; especially with EA customer support. Maybe it's for the best because i'm reading about tons of problems with the DLC.

[Rippy23]

Same problem here, "Credit card could not be verified". This is the same card I pay for World of Warcraft, Eve Online, Steam and have bought a DLC for Battlefield 2142 from the EA store and I can't buy Wardens Keep now ?



BioWare can we get some help here please?

[lobo64]

same here tried 2 different cards. im in the us

[Cubbie5]

Have a help ticket opened for five days now, no reply.

[Majorn]

Seems to be a problem with the servers bioware/ea or whatever something like that, anything we do on our end seems futile, they'll need to fix the system... and hopefully before they release Ostagar since i really don't wanna miss out on that

Modifié par Majorn, 24 novembre 2009 - 12:05 .

[MrFob]

I have the same problem.

If I understand this correctly, the country reference is crucial and it is checked four times:

1) The country setting in your EA account

2) The country setting in the CC information window, open when purchasing BioWare points (billing address section)

3) The country of your current IP address

4) The country of the billing address you gave the bank from which you got your CC (since it says, the addresses must match)



So if I am currently living in, say, the U.S. but am using a U.K. credit card, I can't get BioWare points and therefore can't buy DLC.

Furthermore, if the name my street/address line is too long, I should shorten it, however in that case, it would no longer match the billing address of my CC, how deeply is this checked anyway?

I have to say, they made this quite complicated, compared to the last Mass Effect DLC I bought (at EA store). Why is that?

[Decorpsed]

You'd think they'd make this a higher priority. Bioware, you have people who WANT to give you money and they cannot at the moment. What more incentive can we give you to fix this?

[Myawela]

Same problems here since getting the game at launch, I stopped trying a while back since there's no word or anything here. Too bad really, I love the game and would have liked to get some of the dlc for it but if I'm finished with the game by the time this is corrected or even acknowledged chances are slim that I'll buy any dlc at all for it, ever.

There was one time that it actually went past the error and worked for me, but thinking the problem had been fixed I hit the back button to purchase a larger amount of points and then got the error again from then on out so I never actually completed the purchase.

Modifié par Myawela, 25 novembre 2009 - 01:04 .

[Majorn]

Still not fixed... is this working for anyone at all? it's been like a week now for me.

[Mebsuta]

I think what bugs me the most is the fact that none of the official words or quick fixes applies to me. I can't for the life of me understand why this transaction wont work.I still have no response from my support ticket.

[Jlerd]

I posted this as a reply to a message elsewhere, but I see that this string has the most activity. So I've reposted here as well. Sorry if this is not proper.



Did you ever get a reply. I've never posted on a fourm before, and I an genreally a very forgiving person, but EA and Bioware have pissed me off. I have had the same problem as you. I sent a support e-mail request over a week ago with no reply. I've just sent this follow-up e-mail message:







I REPEAT MY PREVIOUS QUESTION ----- I was interested in dowloading the Warden's Keep DLC. I purchased $5.00 worth of points. I then relaized I need more points, $7.00 worth. I've tried to go back and order adtional points and everytime I try, it will not accept any of my credit cards. It says something like "Credit card can not be verifed:". Since you already have my $5.00 for some points, and I have tried all evening to purchase more points, I strongly suggest that you accept my $5.00 as payment in full and send me a redemetion code to download the DLC. Looking on the fourms, I see that this is a problem that has been brought to your attention for a few weeks now. Therefore, there is no excuse for you to have my money for something that I can not otherwise use, without your fixing your own system problems. The fairest and most expeident fix being just sending me a redmnetion code. YOU HAVE MY MONEY_ I DEMAND A REPLY







The info in CAPS is what I ameneded when I resent this. Perhaps I am just pissing in the wind, but when a copmany takes your money like this and does not allow a resloution they have in-fact become thieves. (Are they no better than pirates trying to steal thier games!)

[NickiGraus]

arrrgggssss.. this is ridicules.



I have update my EA profile to reflect my card and location, but still can't gt my card verified.



I can't open a TT either, as I can't load the page



So, what does a German fella, with a German localized PC, living in Ireland, with an Irish CC

and a UK IP needs to do, to purchase WardensKeep or to open a TT



Any suggestions