174 réponses à ce sujet

[Zoetropes]

I, too, am curious as to what is being done regarding this issue. I am not looking for an exact time- or date-of-fix, just a breakdown of how it is being investigated and worked on.

There was also a recent game update (at least for the people on PC), what prevented the issue from being addressed in it? Was it not considered? Has a potential fix already been tested and deemed unsatisfactory or not working, and if so, why?

Some of the ideas brought up in this thread are very good; adding a new sub-challenge seems to be the easiest all-around because it does not require changing existing data, but maybe there is something that prevents you from doing so? If that is the case, communication as to what it is, would go a long way, instead of just "no, sorry".

I don't think anyone in this thread expects a magic hand-wave, just continuous information. If it will not be fixed and has to run the entire 6-week course, let us know that. At least it is out in the open, then, although I feel that dilutes the Mass Effect-challenge quite heavily. I suspect I'm not alone in thinking so.

Z.

[Bryan Johnson]

collstrop2 wrote...

Bryan Johnson wrote...

collstrop2 wrote...

Bryan Johnson wrote...

scm71 wrote...

 any news yet give us some sort of update

No sorry

Wow, that was comprehensive!

If you have nothing constructive to add to this thread, I request you take your attention elsewhere.

With all due respect, I could say the same to you. 'No Sorry,' is a bit lacking when there are at least 10 people that I know of who are being kept from unlocking the 'Mass Effect' banner because of the glitch with the 'Survival Medals.' I can assure you, as I am one of those people, many, many hours went into completing the requirements to unlock that banner. And therefore updates consisting of more than 'no sorry,' doesn't seem like an unreasonable expectation to me.

An update consisting of answers to any, and ideally all of the following questions would be appreciated, and I believe, warranted:

1) What is preventing the survival medals glitch from being fixed?
 
2) What is preventing you from adding another challenge to 'Squad Elite,' which is completable to enable it to unlock that and for some the 'Mass Effect' banner? Since sub-challenges, (children?) have been added in every ballance change, including tomorrow's, what prevents you from adding one to Squad Elite?

3) Are you even working on a fix at all, or are you just going to let it go and make it take 6 weekend events to unlock 'Squad Elite?'

4) If you are working on a fix, what is preventing you from giving an ETA for that fix? With the 'E' in ETA standing for 'Estimated,' I don't think anyone, including myself would hold it against you if it wasn't exact.

Taking a few minutes of your time to answer any or all of these questions will foster much more good will from the players who are having this glitch prevent them from unlocking the main banner. I can assure you it will foster more good will than, 'No Sorry.'

Was that constructive enough for ya?


collstro

Edit:    And I appologize if you don't like my inquiries, but you'll have to take that up with EA Customer/Technical support who said I had to contact someone from BioWare about this because although they'd like to fix it,, they were technically unable to do so. So since you posted messages on this board about this issue, you were the person from BioWare I contacted; as EA instructed I do. I only started to post on this thread when you requested that people do so instead of sending you PM's.

1) Finding the exact cause
2) That is a design decision, I am QA so it's up to design
3) I have spent about 4 hours personally investigating it
4) As I am not the one who is either making decision decisions, or fixing the issue. I can not give an eta because it is out of my hands.

[Bud Guy0825]

Bryan Johnson wrote...

collstrop2 wrote...

Bryan Johnson wrote...

collstrop2 wrote...

Bryan Johnson wrote...

scm71 wrote...

 any news yet give us some sort of update

No sorry

Wow, that was comprehensive!

If you have nothing constructive to add to this thread, I request you take your attention elsewhere.

With all due respect, I could say the same to you. 'No Sorry,' is a bit lacking when there are at least 10 people that I know of who are being kept from unlocking the 'Mass Effect' banner because of the glitch with the 'Survival Medals.' I can assure you, as I am one of those people, many, many hours went into completing the requirements to unlock that banner. And therefore updates consisting of more than 'no sorry,' doesn't seem like an unreasonable expectation to me.

An update consisting of answers to any, and ideally all of the following questions would be appreciated, and I believe, warranted:

1) What is preventing the survival medals glitch from being fixed?
 
2) What is preventing you from adding another challenge to 'Squad Elite,' which is completable to enable it to unlock that and for some the 'Mass Effect' banner? Since sub-challenges, (children?) have been added in every ballance change, including tomorrow's, what prevents you from adding one to Squad Elite?

3) Are you even working on a fix at all, or are you just going to let it go and make it take 6 weekend events to unlock 'Squad Elite?'

4) If you are working on a fix, what is preventing you from giving an ETA for that fix? With the 'E' in ETA standing for 'Estimated,' I don't think anyone, including myself would hold it against you if it wasn't exact.

Taking a few minutes of your time to answer any or all of these questions will foster much more good will from the players who are having this glitch prevent them from unlocking the main banner. I can assure you it will foster more good will than, 'No Sorry.'

Was that constructive enough for ya?


collstro

Edit:    And I appologize if you don't like my inquiries, but you'll have to take that up with EA Customer/Technical support who said I had to contact someone from BioWare about this because although they'd like to fix it,, they were technically unable to do so. So since you posted messages on this board about this issue, you were the person from BioWare I contacted; as EA instructed I do. I only started to post on this thread when you requested that people do so instead of sending you PM's.

1) Finding the exact cause
2) That is a design decision, I am QA so it's up to design
3) I have spent about 4 hours personally investigating it
4) As I am not the one who is either making decision decisions, or fixing the issue. I can not give an eta because it is out of my hands.

as it is out of your hands we due appreciate the constant notices you have been giving. thanks for looking into it. Still think bioware and the team are doing one heck of a job.

[Shai66]

Bryan Johnson wrote...

Trikx_AD wrote...

What the hell?

Logic is not based on 7/8 it is based on taking the 8 highest children and taking the average to determine if it should show up as "unlocked" since technically you are at 100% for 8 the system states it is unlocked. But when survivor is completed it isnt incrementing the number to be 8/8 (the issue as it was) 

How did you people get N7 Weekend challenge II and III ? there were only 3 weekend challenges since N7HQ...

[stromguard555]

Shai66 wrote...

Bryan Johnson wrote...

Trikx_AD wrote...

What the hell?

Logic is not based on 7/8 it is based on taking the 8 highest children and taking the average to determine if it should show up as "unlocked" since technically you are at 100% for 8 the system states it is unlocked. But when survivor is completed it isnt incrementing the number to be 8/8 (the issue as it was) 

How did you people get N7 Weekend challenge II and III ? there were only 3 weekend challenges since N7HQ...

Bronze/Silver/Gold/Platinum Challenges + First Aid + Cobra + Weekend I = 7/8. Add Survival Medals and you get 8/8.

[Antaresss]

@Bryan: Thanks for the updates, we appreciate even the "No sorry" cos it shows us that you guys haven't forgotten this issue. And don't mind people like collstrop2, you know how they get when they grind for a month with barely any food or sleep. Keep up the good work, the other stuck challenges and even the medal for the 3rd weekend event were solved real quick, I am sure this one will be fixed soon too.

[collstrop2]

Bryan Johnson wrote...

collstrop2 wrote...

Bryan Johnson wrote...

collstrop2 wrote...

Bryan Johnson wrote...

scm71 wrote...

 any news yet give us some sort of update

No sorry

Wow, that was comprehensive!

If you have nothing constructive to add to this thread, I request you take your attention elsewhere.

With all due respect, I could say the same to you. 'No Sorry,' is a bit lacking when there are at least 10 people that I know of who are being kept from unlocking the 'Mass Effect' banner because of the glitch with the 'Survival Medals.' I can assure you, as I am one of those people, many, many hours went into completing the requirements to unlock that banner. And therefore updates consisting of more than 'no sorry,' doesn't seem like an unreasonable expectation to me.

An update consisting of answers to any, and ideally all of the following questions would be appreciated, and I believe, warranted:

1) What is preventing the survival medals glitch from being fixed?
 
2) What is preventing you from adding another challenge to 'Squad Elite,' which is completable to enable it to unlock that and for some the 'Mass Effect' banner? Since sub-challenges, (children?) have been added in every ballance change, including tomorrow's, what prevents you from adding one to Squad Elite?

3) Are you even working on a fix at all, or are you just going to let it go and make it take 6 weekend events to unlock 'Squad Elite?'

4) If you are working on a fix, what is preventing you from giving an ETA for that fix? With the 'E' in ETA standing for 'Estimated,' I don't think anyone, including myself would hold it against you if it wasn't exact.

Taking a few minutes of your time to answer any or all of these questions will foster much more good will from the players who are having this glitch prevent them from unlocking the main banner. I can assure you it will foster more good will than, 'No Sorry.'

Was that constructive enough for ya?


collstro

Edit:    And I appologize if you don't like my inquiries, but you'll have to take that up with EA Customer/Technical support who said I had to contact someone from BioWare about this because although they'd like to fix it,, they were technically unable to do so. So since you posted messages on this board about this issue, you were the person from BioWare I contacted; as EA instructed I do. I only started to post on this thread when you requested that people do so instead of sending you PM's.

1) Finding the exact cause
2) That is a design decision, I am QA so it's up to design
3) I have spent about 4 hours personally investigating it
4) As I am not the one who is either making decision decisions, or fixing the issue. I can not give an eta because it is out of my hands.

Thank you Bryan for providing us with this information. I for one do appreciate it, and am regretful that the discourse had to become slightly antagonistic to elicit it.

I appreciate, and am sympathetic to the situation you find yourself in given the answers you provided. However, I do have 1 final question based on one of your answers, that I'd greatly appreciate if you would also answer.

If the decison to add a completable sub-challenge to 'Squad Elite' is not yours to make, would you let me know whose decision it is, or ask them to respond to us all on this thread. If I can hear an answer to that question or find the correct person to ask, I for one will not have any reason to continue to post on this thread, or take up any more of your time.

Thank you,
collstro

[Bryan Johnson]

collstrop2 wrote...
Thank you Bryan for providing us with this information. I for one do appreciate it, and am regretful that the discourse had to become slightly antagonistic to elicit it.

I appreciate, and am sympathetic to the situation you find yourself in given the answers you provided. However, I do have 1 final question based on one of your answers, that I'd greatly appreciate if you would also answer.

If the decison to add a completable sub-challenge to 'Squad Elite' is not yours to make, would you let me know whose decision it is, or ask them to respond to us all on this thread. If I can hear an answer to that question or find the correct person to ask, I for one will not have any reason to continue to post on this thread, or take up any more of your time.

Thank you,
collstro

That person does not come on the forums, sorry. 

[collstrop2]

[/quote]

That person does not come on the forums, sorry. 

[/quote]

That's a pity. <<<<<< Not a question.

In all seriousness; thanks for taking the time to provide all the answers that you were able to provide. And I do regret if things became a bit testy.

Best regards,
collstro

[DarkseidXIII]

Plz lock this forum so only moderator can post update

[jakenou]

A redesign to the "Biotic God" banner might be nice too

[Shampoohorn]

collstrop2 wrote...
...

Thank you Bryan for providing us with this information. I for one do appreciate it, and am regretful that the discourse had to become slightly antagonistic to elicit it.
...

Correlation =/= causation.  I doubt anybody acting like an entitled tool had much to do with the Bryan giving us an answer. Usually that results in the opposite outcome.

[Bryan Johnson]

Alright I was able to get a programmer to help me investigate this, we found the cause. I have put potential fix together, and is now going to testing.

ETA might be as early as tomorrow's balance changes

[kingvenom41392]

Bryan Johnson wrote...

Alright I was able to get a programmer to help me investigate this, we found the cause. I have put potential fix together, and is now going to testing.

ETA might be as early as tomorrow's balance changes

shouldnt this be an edit of your first post

[soulstriker09]

Bryan Johnson wrote...

Alright I was able to get a programmer to help me investigate this, we found the cause. I have put potential fix together, and is now going to testing.

ETA might be as early as tomorrow's balance changes

Yay thank you!  Code away I guess? 

[Bryan Johnson]

kingvenom41392 wrote...

Bryan Johnson wrote...

Alright I was able to get a programmer to help me investigate this, we found the cause. I have put potential fix together, and is now going to testing.

ETA might be as early as tomorrow's balance changes

shouldnt this be an edit of your first post

It's not an official fix until we release it

[Shampoohorn]

soulstriker09 wrote...

Bryan Johnson wrote...

Alright I was able to get a programmer to help me investigate this, we found the cause. I have put potential fix together, and is now going to testing.

ETA might be as early as tomorrow's balance changes

Yay thank you!  Code away I guess? 

Yeah thanks Bryan.  Step by step, these fixes make a great game even better.

[8 Bears]

Thanks for the news on that Bryan

[dimitrie]

Bryan Johnson wrote...

Alright I was able to get a programmer to help me investigate this, we found the cause. I have put potential fix together, and is now going to testing.

ETA might be as early as tomorrow's balance changes

Mass effect banner coming fast  
THX Bryan

[DamonD7]

Cool, fingers crossed it gets onto the updates.

[Xeonzs]

Checked this after I saw this post and indeed, same issue for me, hopefully the fix works!

[Bryan Johnson]

This is now fixed you need to get 1 more survival medal for it to unlock successfully.

You need to finish the match and not quit out, ie dying or extracting.

[Slayan_]

i wasnt online in all the day and for me the medal is still at 100/100 but no complete

sorry for my english

[Bryan Johnson]

Slayan_ wrote...

i wasnt online in all the day and for me the medal is still at 100/100 but no complete

sorry for my english

You need to get another medal for it to register as complete, we didnt make everyone suddenly have to complete it

[JLoco11]

Bryan Johnson wrote...

This is now fixed you need to get 1 more survival medal for it to unlock successfully.

You need to finish the match and not quit out, ie dying or extracting.

Just 1 in game medal or 1 more Squad Elite medal (i.e First Aid, 25 Platinum extractions etc)?