16 réponses à ce sujet

[- Archangel -]

I can't purchase points from you because your forms...even the Paypal ones won't allow me to enter my address

You need to add the following as state options:

AP
AA
etc...

So that people who recieve mail through the military postal system can sign up.

Modifié par - Archangel -, 04 novembre 2009 - 05:22 .

[- Archangel -]

^

[merak43]

is it not possible to use for example hotmail. instead?
as it is a military adress is it not wiser to use a 3rd party adress incase of virus and so on (i am from sweden i have no idea how it works in US)

Modifié par merak43, 04 novembre 2009 - 07:44 .

[- Archangel -]

merak43 wrote...

is it not possible to use for example hotmail. instead?
as it is a military adress is it not wiser to use a 3rd party adress incase of virus and so on (i am from sweden i have no idea how it works in US)

Not email address

Physical mailing address (ie billing address)

[merak43]

heh seems that i was mistaken i will hide under a rock now:)

[- Archangel -]

^

[Jesse van Herk]

this issue has been forwarded to the team working on the points.bioware.com website, and will be investigated.

[- Archangel -]

Jesse van Herk wrote...

this issue has been forwarded to the team working on the points.bioware.com website, and will be investigated.

Cool, good to hear

Thanks

[MickCadillac]

AP and AA... what's that mean exactly (curious more than anything).



Where are the others that go in the list near "etc."?

[- Archangel -]

I don't remember the others I just know there are some.



AA = Armed Forces Atlantic

AP = Armed Forces Pacific

[MickCadillac]

ArchAngel,

Pretty much every service person I know in the military maintains a credit card from their hometown. I guess if you had this as well, it would fail the IP geolocation check so you're doubly screwed.

I bet they figure something out on this front soon.  I just have a hunch.  

Modifié par MickCadillac, 05 novembre 2009 - 05:43 .

[Siafore]

When used at Army Bases: (At least in Kosovo)..Please also include



DPO AE = Diplomatic Post Office Area Europe or better yet just AE





Thanks

[Edrakun]

Jesse van Herk wrote...

this issue has been forwarded to the team working on the points.bioware.com website, and will be investigated.

at least we know these guys work fast ooh wait still not fixed my bad sorry. if your US Military your screwed. but hell who cares right.

[Siafore]

Yeah I see how well they support us...figures

[DanKATL]

Hi there folks.



Well, I'm not sure why I'm still considered a moderator, seeing as how I haven't worked for EA since the first week of November, but I can try to shed some light here.



I'm reasonably sure that the issue for the overseas address for military address was fixed on the EA/BioWare side months ago. I would bet my life that the problem is in getting the outside 3rd party payment processors to accept and support those addresses. This requires validation across multiple fields, fraud policies updated, and even in some cases geo-location and IP checks to synch up, or in the case of military users, a hard-coded over-ride to accept mis-matched IP, and billing locations.



Before my team was laid off, we had vets in the team. These issues were brought up, believe me. But when dealing with outside parties, you don't always have the level of control you'd like. I know the Dev Director for Lockbox, which is the EA software backing points.bioware.com. He's a Navy Pilot, a solid guy, and very smart. So please understand this isn't a case of "they don't care". I know them, trust me, they care, but I'd bet my life this is just a case that this is beyond their scope of influence. It sucks, but it's the truth.

[nksaint]

Still not updated and AA, AP, etc. are still not options.

[nksaint]

Quick idea. Amazon works with APO addresses. Maybe work with them about getting Bioware Points cards atleast?