51 réponses à ce sujet

[Liondead]

....I thought I was just being retarded and not looking in the right place. I'm having the same issues as everyone else. Whiskey Tango Foxtrot.

[Dubhlainn]

Same issue here...let's get it together Bioware....vacation is over - Happy New Year and all that...now back to work! *cracks the whip*

[ModernMystic]

Mmmm I hope thi sis fixed soon, I would love to play Warden's Keep

[Foxerz]

I had the same issue but just now it seems to be fixed.

[ExhaltedHelios]

Yep, it's fixed for me too! YEY

[Nodakear]

Maybe they wait to fix all this till the new content comes out on 5th of januari? I do hope they'll fix it by then anyways, wouldn't want to find a new addon without being able to download it again.....



And whatever happens to the stuff players make themselves? I heard you could make things yourself but I don't know how and I don't know where to find that?



And for Drachs, I didn't use steam to buy dragon age, i always buy it in shops, that way you can bring it back yourself if it doesn't work and get a new copy faster then waiting for people to read your mail you send and hope for a refund or a new version that might work.... or not work.... I Like to have life customer support and not online customer support, as you can see from this forum, neither bioware or EA seems to be saying anything about the DLC errors we're getting and leave us in the dark. At least when you have live customer support you can make a scene in the store so they'll have to help you so you don't scare the other customers away

[Nodakear]

Yay, they fixed it indeed, lets download the wardens keep ^^

[ygrek30]

Hi:)

How many points are needed to buy Warden's keep ?

And where should i go to buy it ?

There is nothing on my "downloadable content" page (maybe i should go somewhere else ?)

Thanks

[ygrek30]

double post, sorry

Modifié par ygrek30, 03 janvier 2010 - 02:24 .

[ygrek30]

Forget it, it worked when i did a restart of the "Dragon age updater" in services.msc

[ModernMystic]

Yay it's working! Thank you Bioware tech support people.... wherever you are.

[G. Recruit]

I am now have the same problem. It is not verifying my card.

[LianaPA]

I cannot buy points. It asks for my password to go to checkout but it just goes to the main page.

[JemyM]

Same trouble here. Cannot add points nor buy the DLC. When clicking buy points I am returned to my user profile.

[scrotimusmaximus]

Cowpirate wrote...

Yeah same here, not a real issue since the new DLC won't be out until January 5th so hopefully it'll work by then.

Ooh! What new DLC came out on 5 Jan?

[Darkvic123]

 I am having the problem to

when i want to buy points it returns to my main page

any info on how to solve it like they did 20 days ago?

[rebel78]

This is seriously lame. I note Dragon Age Awakening is announced to be launched in March, yet Return to Ostagar is still not available despite being "out for the holidays", then "Jan 5th", now ..who knows? To add insult to injury I can't even play Wardens Keep in the interim cos they won't take my money. Good business practice that. Just let us buy bioware points, if you insist on doing it that way. Sell them from the Bioware store, or just sell us the game for real money and skip the points. I thought there was a recession, but apparently not as bioware dont want/need our money, and wont acknowledge/comment on their loyal customers genuine, reasonable complaints.

[scrotimusmaximus]

rebel78 wrote...

This is seriously lame. I note Dragon Age Awakening is announced to be launched in March, yet Return to Ostagar is still not available despite being "out for the holidays", then "Jan 5th", now ..who knows? To add insult to injury I can't even play Wardens Keep in the interim cos they won't take my money. Good business practice that. Just let us buy bioware points, if you insist on doing it that way. Sell them from the Bioware store, or just sell us the game for real money and skip the points. I thought there was a recession, but apparently not as bioware dont want/need our money, and wont acknowledge/comment on their loyal customers genuine, reasonable complaints.

TOO RIGHT! We are paying customers! Because of the complicated and vague nature of this all, I bought the stone prisoner DLC even though I found out I was entitled to it anyway. Official support ranges from nonexistant to vague. I'm sick of the responsibility of patching up these wounded games falling to the community. The developers should aknowledge bugs in their game, and have ready, quick and accessable help to us paying clients. It deters me from paying for games, to be honest.

[OtherDay]

This is so very,very disappointing.

I'm assuming it's only a handful of people having this problem? Or else they would surely bother to fix it.

Really wanted to play the DLC.

Guess they don't want my money though.

[Darkvic123]

Apperently they fixed it 2 times before

they should be able to fix it again

i guess we just need to contact them or something

[OtherDay]

They dont read the forums?

Hm well if it's a free to call number would some upstanding American citizen do us all the favour and give them a ring?

I'm not really on that side of the planet myself.

[rebel78]

Judging from the forums its a lot of people having the problem. Some were lucky, and through persistent effort and patience, eventually had it work for them; others not so. I'm not sure if it is a problem related to just those who purchased through steam, or only those who signed up here using an EA account they already had. Someone said their issue was solved when they called EA and were told that their EA account and Bioware account had not properly linked. That was info from another customer though, no heads up from Bioware. I'll try calling EA on Monday to see if they can resolve this. I've tried already but they are only open Monday-Friday. Worse still its a cynical recorded message system that tells you everything you dont want to know before you get to even request to speak to someone (its charged at national rate; which sucks!). I don't so much mind the issue itself, problems happen, bugs occur, systems/specifications/settings of users vary differently; its the blanket of silence/denial to acknowledge there is an issue at all that is infuriating. People have been posting about this for over a month (some claim to have sent tickets but heard nothing). Where are you mods? and are you in the dark as much as we are? If i swear i bet you'll swoop into action!

[Darkvic123]

 well i appreciate it that you will call them

perhaps they will solve it yet again

[OtherDay]

I'll second that.

Mind you if it was possible to email someone who feels remotely responsible that would like be the more successful way of doing.

Phoning them might just get you a random customer service guy in Mumbai.

[scrotimusmaximus]

Well I've managed to D/L and install all of the available DLC (Warden's keep, stone prisoner and blood dragon armor). I've hit pretty much every bump on the way so if you still need help let me know as I've probably had to deal with it.