50 replies to this topic

[Chris Priestly]

Official game support is supplied by Electronic Arts here

To get help with technical issues for the Mac please visit Official Support and check their existing questions & answers or request help.

Thisforum is for fans of Dragon Age: Origins to assist each other with technical questions. We have an excellent and helpful community, but remember Official game support is here.



[smilie]../../../../images/forum/emoticons/devil.png[/smilie]

Edited by Chris Priestly, 04 January 2010 - 07:04 PM.

[Pagefault]

Thanks for creating this forum for Mac users. I'm playing Dragon Age on the Mac and it's running great, aside from a frame rate issue that was cleared up by disabling frame buffer effects.

[Dogmatic Atheist]

Woo ha!



Thanks.

[Funky Monnett]

Yes!! thanks for this forum ... I was feeling a little left out as Mac user :-)



I still have the heat up / framerate issue after every cold start .. I fix this by



loading a game .. wait till frame drop .. restart the game, create a new character

sit trough the intro .. play the character for 5 minutes to make sure there is no frame rate issue anymore .. then load my previous game ..



it's a little silly and annoying but it does the trick



I use a Macbook Pro 5,5 - 2.26Ghz intel 2 Duo, 2GB 1067 Mhz DDR 3

NVIDIA GeForce 9400M 256 MB

[Gorath Alpha]

Chris Priestly wrote...

Thisforum is for fans of Dragon Age: Origins to assist each other with technical questions. We have an excellent and helpful community, but remember Official game support is here.

Chris, has there been any reason to hold off announcing the existence of this forum in the two higher level forums that catch the most message traffic, the General Subjects, and the misnamed PC "Technical Support" forum?  I've checked to see what new forum might turn up, on a fairly regular basis, not including yesterday. 

Gorath
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[daem3an]

Nice to see a mac forum. Much appreciated, thanks Bioware.

[txa1265]

Here is question - why can't I register my Mac copy here?

[Long Lankin]

We have a 1 year old intel core 2 2.4 ghz imac running leopard with an ati radeon 2400xt video card, is this enough to play the game at reasonable settings. I already have it on PC but my partner wants to play it too, and this is her computer.

[daem3an]

The minimum specs call for an x1600 card, and I think your 2400xt is slightly better than that so you should be ok.

[devSin]

Note that the requirements also call for Snow Leopard (and I think the game truly requires some of the OpenGL enhancements and fixes, so you can't get by with less than 10.6.2).

Somebody can ping Chris or the website forum to update the requirements page to correctly state "10.6.2 Snow Leopard" instead of "10.6.2 Leopard."

Edited by devSin, 08 January 2010 - 02:53 AM.

[Long Lankin]

daem3an wrote...

The minimum specs call for an x1600 card, and I think your 2400xt is slightly better than that so you should be ok.

Thanks for your resaponse it is much appreciated. I already have the game on PC, but my family is fighting over who gets to play, so having it on the mac as well will be something of a relief!

Also I was looking for an excuse to upgrade to snow lepoard <_<

Edited by Long Lankin, 08 January 2010 - 10:43 PM.

[Sabon]

It's running pretty good on my Mac Mini

[dualmind]

TransGaming's Cider™ technology utilizes the very same game source that is used across both the Windows
and Mac platform. Developers need to only maintain a single source tree
for both platforms. The same copy-protection, lobbies, game matching
and connectivity are available on both platforms. Patching is made easy
as the Windows patch will also support the Mac version of the game.

(source)

True or false? Will we get patches on roughly the same time as Windows-users?

[mpat_]

Obviously we haven't, as the Mac version is still on 1.01 and the latest PC version is 1.02.

[Loboric]

hoping someone could help. i bought the deluxe version of the game from gamersgate. i haven't been able to use the DLC. asks for a promo code but never got one. i was able to install it by bypassing it. but says unaccessable. what do i have to do to get the promo so i can have access to the DLC? already contacted bioware about it

[dualmind]

I downloaded it from gamestree, and I got the promo code with the same mail I got the serial, it wasnt there?

[Dogmatic Atheist]

I got my code from Direct2Drive in the same email as the game code.

[el Charlot]

 OK, I tried to contact support with above link ... DONT EVEN TRY TO DO THAT. I had the worst tech support answer I ever had in almost two decades of Mac support ... I think I'm gonna spend my morning to tell people on Mac games forums to not buy this game because of the support from EA, the only reason that prevent me actually from doing that is that Gametree support seems to be really much more professional.

Here's the ticket I've sended :

Hi ! Just bought the game, and having an issue ...

I'm running OS X.6.2, on a dual core 2,66 Mac, with 7 GB of Ram and an ATI 4890 for the video card.

When I launch the game, I'm having a black screen, I have the mouse cursor of the game, and it moves, and I hear the sounds, but the display stays black ...

Any idea ? thanks

And here's EA support answer after 4 days ...

Hi, 

Thank you for contacting EA customer support.

We do apologize for the inconvenience you are experiencing with the game.

Were you able to run the game without any issues before?
Are you getting any error message?

Please accomplish the following before launching the game:

1. Empty your Temp folder to prevent file conflicts. Click the below given link for steps on emptying your Temp folder: 

http://support.ea.co...p?p_faqid=10705

2. Please end all background tasks to prevent conflicts with other programs. Click below given link for steps on ending background tasks: 

http://support.ea.co...p?p_faqid=10700

If the trouble still persists, please send us a copy of your system information which is taken from the DXDIAG program. To do this:

1) Go to Start -> Run.
2) In the box, type the following: dxdiag
3) Click 'OK'
4) Click the 'Save All Information' button on the first screen of the application. 
5) Then on top of the 'Save As' box that pops up, select Desktop (if it's not set to save there already), then click Save.
6) Finally, attach the dxdiag.txt to your email reply. 

Once we get the Dxdiag, we'll take a look and let you know what to do from there. 

If there is anything else we can help you with, please do let us know.

As You can see, they ask if I had the problem before, I said "I just bought the game and I have a problem", they ask me for a profile of ... my windows, and give me windows tutorials ... I said I was running mac os, and worst of all, I attached a profile of my system with my message, as the ask for it !

So basicaly, they haven't read AT ALL the message I sent in the first place.

I can say I'm furious, what the point of all this ? ho wait, make some Mac fellow pay a game and then absolutly dont care !

I will not buy EA anymore, neither Mac, neither Wii/xbox/PS3 or anything, and they can count on me for telling people to avoid there products every time I will be able to, I know, its a drop, but I cant just be treated like that without reacting on my very very small level.

I'm waiting for gametree to help me, they seemed really nice and devoted to their customers.

Edited by el Charlot, 14 January 2010 - 10:36 AM.

[kennethliew]

Hello fellow Mac users, I just purchased, downloaded and installed DA:O yesterday. However, I'm facing the problem of not being able to log-in in the game's main menu screen as it said 'you are currently not connected to the internet...' when I'm actually connected. I've done some reading on other forums and it seems a number of people are facing the same issue, however most of the workarounds/solutions are for the Windows version of the game running on Windows XP/Vista/7 and I can't seem to find any as regards to a Mac. Anyone of you here are facing the same problem but have a workaround for it? Do let me know.

[AtlanDaGonozal]

So basically, they haven't read AT ALL the message I sent in the first place.

Maybe an answer-bot. I often get the feeling that support is done be ELIZA style programs. Only ELIZA was better...

Atlan.

[bstanley52]

txa1265 wrote...

Here is question - why can't I register my Mac copy here?

This took me forever to figure out! You actually have to register your MAC game as a PC game.

WTF!?!

These folks (EA, Bioware, whomever) really got my hopes up for this game by releasing it a month after the PC/console versions but it seems like they just don't care...

Just venting since I finally am allowed to post on the forums after registering my Mac game as a PC game...

*Sigh*

[txa1265]

bstanley52 wrote...

This took me forever to figure out! You actually have to register your MAC game as a PC game.

Of course I already have my PC copy registered here as well ...

[Sandracat]

bstanley52 wrote...

txa1265 wrote...

Here is question - why can't I register my Mac copy here?

This took me forever to figure out! You actually have to register your MAC game as a PC game.

WTF!?!


*Sigh*

I suppose if you want to get technical, a Mac is a Personal Computer, first to be called that by the Apple founders, actually.  Perhaps that was BioWare's reasoning behind having only the pc technical forum in the first place, before they decided to add a seperate Mac forum.  If that is the case, then it will behoove BioWare to change their "pc tech support" forum to "Windos Tech Support", and leave the Mac forum as it is, and alliviate some confusion.

Just my opinion, of course.