CmnDwnWrkn wrote...
Same here. Unfortunately, if they're aware of an issue but don't plan to fix it anytime soon (or are unable to), their standard practice seems to be to the ignore the issue rather than say, "We're aware of this issue, and we apologize for it, but don't have plans to fix it in the near future."
Bad customer service annoys me. I run my own business, and I don't get to just ignore customers (which is what we are) for a couple of days before bothering to acknowledge some problem. I may not be able to give the customer exactly what he wants, but I can at least communicate and do what's within power/reason to make a situation right, even if that's just an apology and a promise to do better in the future.





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