Stanley Woo wrote...
Dragon Age1103 wrote...
So your long supportive fans really have to be treated like children when the bills are getting our of hand? We can't know the reason for the delay or is it just hard to find in all 170 pages! lol. Was it really b/c Bioware felt the DLC was too short? B/c $5=hour of gameplay would make me one happy gamer
I dunno, DragonAge1103. Based on the behaviour of many in this thread, treating our community like children would be easier, quicker, and less stressful to us. But we don't do that.
We like to treat our community like mature human beings capable of complex reasoning, civil discussion, and independent thought, no matter how they might appear otherwise when ranting and whinging and carrying on.
Chris Priestly has already given you some information, and some clarification. He has also mentioned there is no ETA on a release date or further information yet. The "reason for the delay" you keep harping on has already been given to you. No, it's nothing specific, but the specifics do not affect you. Whether it's bugs, scheduling, a mandate from higher up, a clumsy intern, my iced tea habit, or aliens, the product is still affected and we're dealing with it so that you can have the product you've been looking forward to.
Certain folks within the community believe that, unless we cater to your every whim and always do things you agree with, we are not being open and honest and that we are unprofessional, rude, or worse. If the community can disabuse itself of that belief, maybe we can have better and more informative discussions? And showing more patience than a child also helps if you don't want to be seen as one. I'm just saying, is all. 
If, as BioWare employees, you are not going to actually discuss what caused the delay beyond "something went wrong" then this probably should've been a closed thread. What's the point in letting people whine about it here, when this thread should actually be about what the delay was and/or when it's being fixed.
I understand Chris's position as CM makes this a difficult situation to deal with, but no actual information has been provided here apart from a clear understanding that BioWare is aware of the community response to the delay. I hope it comes when it's ready (as per Blizzard's rather effective policy), but I think this thread in particular could've been handled better. No you don't owe us a reason, but if that's the case, don't give us one at all instead of telling us there was an issue with the release. That's already obvious by the delay. Telling us so makes the people reading this thread feel like you're treating them like children. They're asking for you to clarify what the problem was, not that there was a problem.
So I ask you to put yourself in our shoes. How would you react to the responses we've been given if you were in our shoes? Wouldn't you feel like you were being patronized or outright ignored? If you were vested in purchasing this product, I would hope that you are. Your fans are hurt because they care about you, and instead of trying to understand that they're rational people just like you, you've gone and treated them like second class citizens, lower than you because they desire something you have. I'm not saying this was your intention, but sometimes even the best of intentions are perceived as being wrong when seen from a different perspective.
In my honest opinion I would almost prefer not to know what the reason was. It seems like whatever it was, it's too embarrassing to actually post to your community, and quite frankly I rather like the image I currently have of BioWare as the best Canadian developer and also one of the best developers currently developing games. So I'd like to thank you for exercising caution with this thread, but I would appreciate if you didn't chastise your followers for not passively accepting whatever it is you tell them. They're not mindless, just as you're not.
I didn't proofread this, so hopefully it all makes sense.
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that leaves 80 for other complaints 
