Dahelia wrote...
Feraele wrote...
Dahelia wrote...
Feraele wrote...
Dahelia wrote...
Apophis2412 wrote...
EricXIII wrote...
I just checked chris priestly profile and he changed his status 2 hours ago to:
" Chris Priestly bears the weigh of both bad and good news"
IMO the bad news is that return to ostagar will take about a month to be released and the good news will be that the RtO will be released for all platform at the same time or they fixed some kind of bug
Please don't speculate needlessly about RTO's release date. You'll only insite another flame war.
Sometimes flaming is needed. They announced 2 release dates, took them both back..and one actually just hours before it was going to be released, just saying there was something wrong and not even bother telling us anything, then go about shutting down the thread when people rather have fun than sit there and complain about their lies...it reminds me of Nippon Ichi and Disgaea where they promised something, took it back, than brought it back, took it back and now we are still waiting, 3 months later.
Sometimes a company needs to hear it. If I pulled this on my customers, they wouldn't be my customers anymore that is for sure.
MOST times..flaming is NOT needed..thats what gets threads closed...........you are mistaken.
Flaming does NOT equate to constructive criticism. If you doubt what I say..google constructive criticism.
If your customers nagged you day in and day out for silly things..I highly doubt you'd want them to continue.
When I say something is going to be there and then suddenly I go "Oh darn...problem, sorry" they'd never come back, I'm an artist and a baker...if I pulled this twice on my customers, they'd have my head but then again I have always been a person that when I say something I mean it..and people think constructive criticism is flaming half the time and just whine and flame back.
So..do you flame your customers...because you state.."sometimes flaming is needed"....I have been in customer service for quite some years.
One thing you don't do is flame your customer even if they are wrong.
There is no excuse for flaming..none ..nada, its rude..bad mannered and childish.
When I have a customer that is an absolute ****...oh you bet your bottom dollar I **** him out and send him on his merry way...I find no excuse when someone is rude, but I am talking about the company here....if I told my customers they would have something by a date, they would have it by that date...no ands if or butts about that one. Imagine, hours before your wedding day, you get a call from your cake designer "Oh darn, we ran into a problem, we have to pospone your cake!" what would you think then?
I would immediately get on the phone and find a resolution to the problem. In my case my best friend made my wedding cake....not some bakery. She had training in floral design and baking...
But anyways. The customer is NOT always right, just the same...(I worked in government if you flamed your customer you were booted out the door...........) so you found a way to communicate.
Communicating problem scenarios is always better than going off on a tangent and losing control.




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