124 réponses à ce sujet

[Prodigal Monkey]

 I have a screenshot of the error message at home, which I will post when I can. I received another response from technical support, but it is equally as evasive as their prior response...

Thank you for contacting Electronic Arts again.


To get you an effective resolution, I'm going to escalate this issue to the higher department which is well equipped to handle such issues. I’m confident we’ll solve the issue or suggest alternatives.



Due to a back log of contacts, the current estimated time for response is 1 – 2 weeks. We apologize for the lengthy response time, and we are working diligently to return to an acceptable level of response time. To get the case status on this issue, please do not reply back on this same case ID,going forward doing so, your case will be lost from the escalated queue. Open another case and get the status of this case ID.



We appreciate your patience and cooperation. Please be assured that your concern is our priority.

Modifié par Prodigal Monkey, 02 janvier 2013 - 08:24 .

[osu_waterpolo]

mybudgee wrote...

It unlocks a robot dog for Shep's captain's quarters

Well that stinks, i already have that from the CE.

ThatOneN00B wrote...

PRODUCT REGISTRATION REQUIRES AN INTERNET CONNECTION AND AN EA ORIGIN ACCOUNT. EXPIRES DECEMBER 31, 2012."

That expiry date was completely fair >_> I haven't even recieved my copy yet and I preordered a LONG time ago >_>

Try putting it in when you get it anyway, with the issues they are currently having, it may work anyway. Then when you call up you can say you put it in and nothing happened, and maybe get the autoresponse once they get the fix (sometime in the next 200 years knowing EA)

[Beever_Boy]

Any word on this from other threads? Didn't see anything, hoping I overlooked something.

[SSPBOURNE]

Ashen Earth wrote...

I WILL NOT CAVE IN TO YOUR CHEAP MARKETING PITCH, EA.

But you did. Because you bought the game. And you probably bought DLC, didn't you?
It's okay, there's no need to be ashamed. We know how you feel.
*cough*skank*cough*

Modifié par SSPBOURNE, 03 janvier 2013 - 03:36 .

[Flare149]

 This came with bonus items on Blu-Ray? Dang, I purchased it through the PS3 store. I know the Collector's Assault Rifle is now available via packs, but it'd be nice to get a code for it. 

Also I just wanted to chime in that it was an enjoyable film. Playing through the story I understood Vega, but didn't have a lot of attachment to him and really only used him on missions I thought someone might get killed. After watching it I felt I understood him more, and it definitely provided some great backstory. Past that, although the Krogan look a bit differerent the overall design was really good. They did most of the powers and guns justice. I'd say it's definitely worth a watch, especially if you plan on playing ME3 again. 

[mikx82]

oh snap! did it say Dec 31, 2012?? i thought i read 2013...

wow... only 3 days to claim it? What the Fact*

[NM_Che56]

What a bunch of bullsh*t

[NM_Che56]

Could someone from Bioware PLEASE comment on the logic behind this?

PS: The Scumbag Steve pic was me making light of an annoying situation. My flame thrower is disengaged.

[NM_Che56]

Bump

[Robbiesan]

I thought they did a pretty good job overall. I have watched it twice now and will likely watch it again later. I can really appreciate Vega's attitude after seeing this flick. Makes sense. What a burden to carry...

[Dust316]

I thought Paragon Lost was actually pretty good. The animation was not as bad as some people make it out to be. The story was very good in my opinion. I am hoping for more Mass Effect movies like this in the future....

[DullahansXMark]

Nice to hear the movie was good, at least.

[NM_Che56]

Still want to understand why the code expired merely THREE days after release.

[DistantUtopia]

Same issue....ugh

[DistantUtopia]

Dust316 wrote...

I thought Paragon Lost was actually pretty good. The animation was not as bad as some people make it out to be. The story was very good in my opinion. I am hoping for more Mass Effect movies like this in the future....

I thought the story was ok but the voice acting seemed kinda...terribad in my opinion.  Everyone seemed so flat and uninsteresting.  Even "shock" and "fear" seemed forced in most cases.

[osu_waterpolo]

mikx82 wrote...

oh snap! did it say Dec 31, 2012?? i thought i read 2013...

wow... only 3 days to claim it? What the Fact*

last i heard it was still accepting the codes a day or 2 after... just try it people! then complain to EA about it not working properly

[SomeKindaEnigma]

lol EA is still horrendous at resolving customer issues I see...

Don't even get me started about when an EA employee told me LOTSB was only released for PS3 and Xbox and that I had to wait for the PC version to be released later, when at the time ME2 was still only Xbox/PC...

[Awesome Tree]

I guess you could say the items these codes are for are... lost.

[darkpassenger2342]

so all this was was a robotic dog npc for shepards cabin? wtf?

[Lovaas]

darkpassenger2342 wrote...

so all this was was a robotic dog npc for shepards cabin? wtf?

Your sarcasm meter might need a tune up.

[darkpassenger2342]

Lovaas wrote...

darkpassenger2342 wrote...

so all this was was a robotic dog npc for shepards cabin? wtf?

Your sarcasm meter might need a tune up.

lol, tbh, considering there was 2-3 threads about it, and some of the people who got codes only had 3 days to redeem it, i was actually really interested on what it was, and now im genuinely disappointed for them...

[NM_Che56]

I contacted EA and got two emails.  One was asking me for some information to get a work around going for me (I left my code at home...).  This was the other








Greetings,



Thank you very much for the information provided about your issue with the code redemption for the Paragon Lost multiplayer bonus items in game in Mass Effect 3. I apologize for the frustrations that not receiving this content has caused and understand completely the inconvenience.


In order to get your issue appropriately handled, I am sending this case to our Bioware studio contact in order to get a proper resolution worked out.


Unfortunately, I do not have an estimated time for when they will be addressing this issue that has affected others in the community as well. But, I will be gathering examples to try to push a timely resolution.
Thank you very much for your time, patience, and understanding.


Regards,


[name removed]
Game Specialist
Electronic Arts

[Prodigal Monkey]

Master Che wrote...

I contacted EA and got two emails.  One was asking me for some information to get a work around going for me (I left my code at home...).  This was the other

Greetings,

Thank you very much for the information provided about your issue with the code redemption for the Paragon Lost multiplayer bonus items in game in Mass Effect 3. I apologize for the frustrations that not receiving this content has caused and understand completely the inconvenience.

For the record, I received this same email today. Hopefully this will score us the expected bonus items.  Thanks for the info!

[Zaidra]

[quote]Prodigal Monkey wrote...

[quote]kuri71 wrote...


EXPIRES DECEMBER 31, 2012."






[/quote]

Modifié par Zaidra, 04 janvier 2013 - 09:19 .

[Zaidra]

Master Che wrote...

Still want to understand why the code expired merely THREE days after release.

Probably to get more people to preorder it.