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Official Response From EA About Patch and DLC


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#51
txa1265

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Bratt1204 wrote...

I post in these forums for information, assistance and communication with other user . I do not want to constantly read such negativity. I am not exactly thrilled either that Mac uses do not have a plethora of support from game devs, publishers, etc. However, I feel there is no need to get up on the proverbial soapbox about  it every time someone posts a question about Mac expansion, DLCs, etc.


I agree ... but sadly being a Mac gamer means putting up with a constant stream of infantile PC trolls such as this moron.  I love my gaming PC as well as my Mac, but am intelligent enough to know the difference between the various forums.

On topic, my editor heard back that there is work going on specifically on the Patch and RtO to get them to us, and they are trying to get the releases closer to 'in sync' but they couldn't say anything official yet.  You can be sure I'll follow up when I hear more.

#52
Lormalcar

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What's frustrating here is that I already owned the PC version of Dragon Age and bought the Mac version so that a) I wouldn't have to reboot to play and B) to put my money where my mouth was and support there being a Mac port.



I won't bother again.



I really don't care about excuses as to why DLC is available on three other platforms and not on the Mac, I bought what I thought was a fully supported port of the game, not the subset that they could shove out the door quickest. This is very disappointing.


#53
jkiller2

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I completely agree with your statement lormalcar. We own both the PC version and the mac version in our house, when we could have just stuck with the PC version. The lack of ANY sort of support or news does not encourage me to buy any ea/bioware mac game again.

Modifié par jkiller2, 26 février 2010 - 03:51 .


#54
kcnightfang

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I'm betting what let's Blizzard do what it does is that it uses OpenGL instead of DirectX. DirectX is Windows/Xbox only and makes things a pain to port, whereas OpenGL works on PC, Mac, PS3, and the Wii. To port an OpenGL game you have to change interface elements and stuff, but the core game is the same making it relatively easy to go cross platform. Game companies need to start using OpenGL when they make PC games so Mac users can get them too, but they have a perception that DirectX is better and hire DirectX programmers only, so game programmers only know DirectX.



That said, there is no reason Macs cannot also be good gaming machines, it's just up to the companies to support them. Macs have a ridiculously high market share in the 'Computers above $1000' category and they're gaining momentum amongst students so studios need to stop ignoring them soon.

#55
Marvin_Arnold

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1.03 is out: social.bioware.com/forum/1/topic/94/index/1626900/1

either transgaming has been waiting for this patch to convert it to the Mac or we are looking on further lagging behind the PC version.

Bioware/Transgaming should be aware that we are fewer, but have more money to spend... (as someone stereotyped in another thread)

#56
Bratt1204

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Marvin_Arnold wrote...

1.03 is out: social.bioware.com/forum/1/topic/94/index/1626900/1

either transgaming has been waiting for this patch to convert it to the Mac or we are looking on further lagging behind the PC version.

Bioware/Transgaming should be aware that we are fewer, but have more money to spend... (as someone stereotyped in another thread)


Indeed, we certainly do.

#57
BSBNess

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For those of you that have the PC version and used it through bootcamp do you recommend it. My PC had died and then I was happy when the Mac version came out. I also have the PS3 version but haven't gotten pass the origin story yet. And if you do recommend it, what version of windows are you using? i'm thinking of just getting the PC version and run it on bootcamp until I can build myself another PC. The reason for doing this, is I want Awakening and RTO.

#58
ilkelma

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BSBNess wrote...

For those of you that have the PC version and used it through bootcamp do you recommend it. My PC had died and then I was happy when the Mac version came out. I also have the PS3 version but haven't gotten pass the origin story yet. And if you do recommend it, what version of windows are you using? i'm thinking of just getting the PC version and run it on bootcamp until I can build myself another PC. The reason for doing this, is I want Awakening and RTO.


absolutely, if you can put up with bootcamp to play it do it. I just got sick of rebooting and such, otherwise it works just fine in bootcamp, including patches and everything.

#59
Welnic

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I've run the PC version just fine on an older MBP. It had XP installed, but if I was going to buy something now I would get 7 Home Premium. I have that on my desktop gaming PC and it works fine for DA:O.

#60
BSBNess

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Thank you both ilkelma and Welnic; I think I will look into getting windows and run Dragon Age through boot camp until I can build my new computer. And since I'm building it myself I was planning on buying Windows 7.

#61
HaloKT

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Titius.Vibius wrote...

They don't have a technical department solely for the mac version or for any games? Why on hell would they port it to Mac if support for this version is null and next to impossible? This is bad and why go forward with the version while no one will receive and work on the issue or just acknowledge that someone or it is working to resolve the issue.

I am not a Mac user but this kind of response from "Roberto" is very negative to me and should be clarified better.

Simple:
Because they don't port their games to the Mac. This is outsourced and handled by Transgaming, who have taken an open source technology (Wine) and are charging companies for the support/their work on making Windows games run on other platforms. What Cider/Wine does is take the Windows specific commands a game sends out and translates it into stuff the host OS (in our case Mac OS X) understands. Responses to the game are then translated again so the game thinks it runs on Windows. Basically like having an interpreter in a conversation between 2 foreign diplomates. Which is where the problems come in.
For one, the translating bit takes time/processing power. Games running on Cider are performing noticeably worse. The Warhammer Online Cider port is downright unplayable even with NO other players on your screen (on a 2008 model 24" iMac, 3GHz C2D and 8800GTS). The same game runs perfectly smooth under Windows.
Then the next problem - Wine doesn't know newer "phrases", so to speak. All the advanced stuff developers use to make a game look pretty? Cider cannot handle it. So your game in addition to being MUCH slower will look a lot worse as well. 

The only reason why it's still there? It's cheaper than having a bunch of people sit there and actually recode your engine so it doesn't rely on DirectX anymore. 
Now that we've established that it's cheaper, it's also relatively hassle-free. With normal ports, every time you release a patch, someone has to go and recode it so it applies to the new, ported engine. With Cider, all you have to do is wrap a Mac compatible launcher around the patch that knows how to open the game app and work its patch magic there. In theory, that is.

So, companies like Blizzard have their own Mac Tech support - because they actually release Mac games. All their games run natively on a Mac and therefore need Mac tech support. EA games are just games that only speak "Windows" and come with a (rather inept) interpreter attached so your Mac can have some simple conversations with them. Which means they don't actually need a Mac support team, since, well, they aren't exactly developing Mac games, strictly speaking. If there are Mac problems, they'll hand it over to Transgaming, who they've paid for product support anyway (since the actual product is open source, and... well, free to anyone who cares to use it AFAIK).
If there were mor ecompanies to develop native Mac games, then EA would maybe wake up and see that Cider is not the way to go. But since Microsoft's DirectX API is rather good, Mac gamers are few and far between and "beggars can't be choosers"... I think Cider is here to stay for a bit longer.

kcnightfang wrote...
*snip*
I'm betting what let's Blizzard do what it does is that it uses OpenGL instead of DirectX. DirectX is Windows/Xbox only and makes things a pain to port, whereas OpenGL works on PC, Mac, PS3, and the Wii. 
*snip*

OpenGL is also a royal pain in the backside according to a friend of mine. It's intended for professional use, so while it does have all the bells and whistles for gaming, it's also pretty bloated and to make it do what D3D does you need to bend over backwards first. Which is one of the reasons id Software released its "Mini GL" back in the Quake days. Because gaming only needs so much of OpenGL, and more would be unnecessary bloat. Direct3D and DirectX as a whole on the other hand just takes what game developers need and lets them address it in a pretty efficient way, as far as I was told. Same goes for hardware manufacturers on the other side of the spectrum.

It's a catch 22 stituation. Developers make games for Windows, because it's easier to do. So people buy Windows to play games, so developers make games for Windows, because more gamers own Windows PCs. And XBoxes as well.

Modifié par HaloKT, 11 mars 2010 - 03:00 .


#62
Janichsan

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HaloKT wrote...
Simple:
Because they don't port their games to the Mac. 

*sigh* Those were the days when Bioware did the initial work on the Mac version of NWN themselves. And then later handled all the patches of the Mac version themselves.

#63
Sabon

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OpenGL is also a royal pain in the backside according to a friend of mine. It's intended for professional use, so while it does have all the bells and whistles for gaming, it's also pretty bloated and to make it do what D3D does you need to bend over backwards first. Which is one of the reasons id Software released its "Mini GL" back in the Quake days. Because gaming only needs so much of OpenGL, and more would be unnecessary bloat. Direct3D and DirectX as a whole on the other hand just takes what game developers need and lets them address it in a pretty efficient way, as far as I was told. Same goes for hardware manufacturers on the other side of the spectrum.


John Carmack has a VERY different opinion about this. He has said many times that he prefers OpenGL. I will take Carmack's opinion over anyone else's anytime, any place.

#64
castaftw

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Well sadly if you like gaming and want to be sure to play all the good games don't go anywhere but windows or console. Linux and mac, or anything else for that matter, are usually only supported for the really big games and usually only half-arsed compared to the mainstream, this is nothing new but I think from the gaming industry point of view it is too much money and effort to please too little a crowd.



I would recommend bying pc version of the specific game and emulate windows on your mac or linux system to make it work, but you should probably hang around some forums for guidance in that endeavour.

#65
dualie11

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Yeah programmers en masse asked Apple several years ago to switch to OpenGL, so it did. So this "it's too hard to program for OpenGL" argument is a lot of horse pucky.



It's all about $. If everyone goes out and buys the Windows product then that's what will draw the lion's share of the resources. Just like Bioware released a WINE version of DA so that it would drive Mac users to buy the Windows version, in effect paying for the game TWICE. WTG all those who fell for the ruse.

#66
ilkelma

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Actually (though this isn't I think by design) those who buy the mac version have access to the Windows version too, the keys are the same, just use EA Downloader. And I'm slower to blame BioWare specifically than EA, I don't think that BioWare had a Cider/Wine/Whatever port in mind when they originally programmed the game.



The average consumer doesn't know that Cider/Transgaming is going to make the game take a performance hit, and that it's quite possible the game will not be supported by the original devs or even publisher, so I'm not sure telling the people who bought the Mac game "WTG" is fair at all.



Besides I don't see quite what all the fuss is about, my Cider version runs only a barely noticeable bit slower than my bootcamp version on the same computer... It's still lame that they won't develop native and it's inexcusable not to provide support (patches, DLC) but hey, at least we can play...

#67
dualie11

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ilkelma wrote...

Actually (though this isn't I think by design) those who buy the mac version have access to the Windows version too, the keys are the same, just use EA Downloader. And I'm slower to blame BioWare specifically than EA, I don't think that BioWare had a Cider/Wine/Whatever port in mind when they originally programmed the game.

The average consumer doesn't know that Cider/Transgaming is going to make the game take a performance hit, and that it's quite possible the game will not be supported by the original devs or even publisher, so I'm not sure telling the people who bought the Mac game "WTG" is fair at all.

Besides I don't see quite what all the fuss is about, my Cider version runs only a barely noticeable bit slower than my bootcamp version on the same computer... It's still lame that they won't develop native and it's inexcusable not to provide support (patches, DLC) but hey, at least we can play...



We know NOW that buying the Mac version also gets you the Windows version, but how many didn't/don't know that and have bought or will buy the Windows version?

WTG to those who buy both, NOT to Mac players.  If you bought the Mac version, like I did, then congratulations for supporting the future of Mac gaming.  If you bought the Windows version to play on your Mac, then thanks a lot.  You have done NOTHING for Mac gaming.

The fuss is about not getting updates and expansions in a timely manner, if at all.  It's not about playing under WINE, which I agree is acceptable.  I've played through DA Origins two and half times now.  It has been a fun experience on my iMac.  I'm ready for more, but where is it?  I'm impatient, but no amount of impatience will EVER make me buy/download the Windows version.  I simply won't do it.  Developers will only get my money for a Mac version (WINE or otherwise).

#68
ilkelma

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ah, my bad then, and yes like i said it's inexcusable about the updates, it's just the Cider/WINE business making the game terrible that I don't understand all the belly-aching about.



And yeah I posted in another thread about the impact of bootcamp users on the numbers of mac users. a few of them said "I would have waited had I known!" which is the real shame, if they were going to make a mac version why not, ya know, give some people some advance notice! Mac users are goshdarn used to having to wait for games by this point.



I watch the DA and transgaming page everyday for Awakening or patch news.... I want to hold out but if I finish the game soon I hope I can continue to hold on to hope for a mac version....